Midas Auto Service & Tires

As owner, I need to explain the facts of what transpired that day: We performed visual inspection of suspension only touching the tires which showed the inner tie rod was loose and the visual inspection saw the axle seal leaking and we showed the customer We then performed the requested alignmentTest drove to confirm alignment was correct and vehicle stopped moving Sent remaining two technicians to the vehicle and the axle was popped out a couple inches They pushed the right front drive axle back into position No technicians in the shop during this time because all three were at this vehicle It was important for us to discover why the vehicle broke down during a test driveWith the vehicle back in the shop and the customer watching, and with his permission, we tested how easily the axle could be removed from the transmission and discovered it was still not properly attached because with light pressure using a crowbar it popped out I offered to remove the axle, take the axle to the shop he had install it so they could give me the replacement part, which is under warranty, and we would install it at no charge He said we broke it and he wanted to tow it to the other shop and have them inspect it and fix itI informed him that we never touched the axle until it broke down on the road because an alignment doesn’t touch the axle The cause was that either the clip holding the axle was not seated properly during the install or the axle was defective He said the other business said on the phone that they installed it properly so we must have broken it My manager did not charge him for the alignment because he had a more serious axle issue that needed to be fixed It was the managers kindness to help reduce the customers stress and not required because the alignment work was goodThe other business did warranty the part and replaced it because it was defective They charged him labor, something Midas wouldn’t have done because of our warranty program if we had installed it The other customer he mentioned in the lobby had a wheel bearing that was wearing out We showed her, as we try to for all customers, and she told us she already knew about it from other placesEverything we did was intend to help the customer and he chose not to allow us to fix it at no charge and we didn’t charge for the alignment work performed so there was nothing else we could have done to help this potential new customer despite the fact we didn’t touch or break the axle and weren’t responsible for the breakdown during the test drive

Outstanding dispute resolution from the Midas at Hammond Bay Road in NanaimoThe manager was quick and understanding about a mistake prior to his involvement and steppto resolve the issue and went above service to resolve the issueAs a customer I was impressed and will continue to get my vehicle serviced at this location

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: Scott C [redacted] - Owner Contact Phone: 419-529-4825 Contact Email: [redacted] The customer brought his vehicle into our shop on 10-17-14 for an oil change, and he asked us to check for a cause of white smoke... coming out of the exhaust. We observed the vehicle producing fairly heavy white smoke, which is an indication of burning coolant. We started the oil change/inspection procedure, and stopped when we found the coolant in the vehicle to be significantly low. We estimated the work needed to replace the head gasket, and told the customer the price might go up if we found other issues as we took the engine apart. Our research on this issue with this engine also told us there may be other problems related to the vehicle having been driven with a blown head gasket. The customer seemed to have read the same information online that we found, because he told us he was aware of the potential issues. Once we got the engine apart, we found the sparkplugs were fouled from burning coolant, so they needed to be replaced. We also found the water pump was showing signs of wear/seepage and suggested we replace it so the customer didn't end up with a problem soon after this repair was done. We also recommended the timing belt and tensioner be replaced while we had the engine apart, due to this being a high labor cost job, and we would not have to charge any labor since we had to remove these parts to replace the head gasket. The customer agreed to all of this. We got the heads off and sent them to Met's Machine shop to be re-worked. We got the heads back and re-assembled the engine. Unfortunately it was still producing some gray smoke. Nothing like before, and the engine seemed to running fine, but there was still a small amount of gray smoke in the exhaust. At this point, we took everything back apart to ensure that we did not miss something, or do something incorrectly. Met's had replaced valve seals as part of re-working the heads, and we were afraid one of the valve seals may have failed or not seated properly. Met's sent two technicians to our shop to check their work, and found no issues. We put everything back together once again, and the engine was still producing a small amount of gray smoke. Our research into this issue told us two things. One, that the gray smoke issue might go away as the piston rings re-seated, and two, that the burning coolant may have caused microscopic cracks in the cylinder walls that would require the engine to be replaced. The engine was running well, so we hoped for the customer's sake that the issue would go away. When the customer came back with serious running issues after a few days, this lead us to believe that the cylinder walls were indeed cracked. We offered to replace the engine at cost, with minimum labor. The customer declined. We never heard from him again until receiving this complaint today. We had the vehicle from 10-17 until 11-7. The repair took longer than expected due to us re-working everything to ensure that we did not miss anything or do something wrong. Due to the repair taking longer than expected, we paid for a rental car for the customer for several days. We never told the customer we sent the heads back to Met's. We did tell him we were afraid there might be a bad valve seal, and Met's did send two technicians out to double check their work. The timing is not adjustable on these engines, so there is now way to "set the timing 3 times". When putting on a new timing belt, we do turn the crank on the engine by hand several revolutions to ensure that all timing marks align properly. Starting an engine without doing this would cause extreme damage to the engine, but not the coolant burning that this engine was experiencing. I'm not sure what re-set codes the other mechanic would be referring to. Diagnostic codes tell us what is causing issues with an engine. We make the repairs causing the diagnostic code, and re-set the engine light. If we had not re-set codes there would have been an engine light on, and the problem would have been ongoing, not something that would have come back after being driven several days. There were no engine lights on when the vehicle left our shop. As far as the engine being "too damaged to repair", there was no such evidence when we had the truck in our shop. There was some scoring of the cylinder walls, but nothing extraordinary. The mechanic did a compression test, and each cylinder was within acceptable range. If the cylinder walls were cracked, the cracks were microscopic, and not visual upon any type of inspection that we could do. We did not send the heads to Met's a second time, nor did we tell this to the customer. We did have Met's come out and check their work to make sure they didn't miss something or do something incorrectly. As to the customer's claim that the PVC valve wasn't replaced, I have a copy of the invoice and the paperwork where it was applied to this repair order. As to the customer's claim that the power steering pump was removed unnecessarily and not put back on properly causing the belt to fail, it seems like this was done AFTER the new engine was put in the vehicle. And to get the heads off, the power steering pump would have to be removed. If not put back on properly, the belt issue would have happened immediately. As to the customer's claim that the knock sensor was not replaced, I also have a copy of the invoice and the paperwork where it was applied to this work order. The knock sensor issue also seems to have happened with the new engine. (I will be glad to provide copies of the invoices and the paperwork attaching these invoices/parts to the customer's work order.) (Let's apply some common sense for a moment. Why in the world would we tell a customer we replaced a couple of parts at no charge, and NOT replace them???) We had ongoing discussions with the customer while we had the vehicle in our shop. We were honest and upfront every step of the way. We discussed everything that we came across during this repair. We went above and beyond to help this customer and to ensure that we had done nothing wrong that could be causing any lingering issues. When we did not hear back from the customer, we assumed there were no more issues. The customer spent a lot of money with us, and we made sure we had done all we could to make things right with him. Our offer of replacing the engine for $2900 included no markup on the engine and about 25% of the labor the job called for. Not because we had done anything wrong, but because we wanted to do all we could to help this customer. I don't want to over simplify this, but sometimes the vehicles just don't cooperate. We do not have x-ray vision to see microscopic cracks in cylinder walls. Sometimes internal damage is greater than we expect, or than we can see. We are in an ugly business, with a history of so many dishonest shops that most customers come through the doors not trusting us. We've worked hard to gain our customer's trust through doing good work, and standing behind the work that we do. If we are nothing else, we are fair and honest with each and every customer. That probably doesn't mean much with this specific complaint, but it is extremely hard to read this complaint and have our honesty and integrity questioned in this manner. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did schedule an oil change and I spoke to Jacob about some smoke I saw. Not heavy just enough smoke that I knew something was wrong. I had looked up possible problems and knew what it could be. Unfortunately I had to drive it to work for a couple days before appointment, which was only 19 miles per day locally. They also make it sound like they suggested all the tune up needed. This is not true. When I spoke to Jacob and he said that it looked like head gasket issue he did mention the spark plugs being bad due to it. I told him at that point that we needed a tune up at that point anyway so we would like to get cost of that also. I knew what the tune up entailed and he said labor would be better since it had to be taken apart anyway. Midas did not suggest this action. We had also asked ahead of time if they in fact could, or felt comfortable working on our Honda or if we should go back to Honda where we had always done our regular scheduled maintenance. They assured us they could do the job. We were initially told once they knew what was wrong that it would be done within the week. Not a problem with us. Then when that time came and went we called to check on progress. 1st my girlfriend who owns truck was told that they had to do the timing 3 times because they looked it up online and it was wrong where tey looked it up. This was told to me and did not instill confidence to say the least. I then called from work to talk to the shop and was told the exact same thing. I have talked to 3 different mechanics that said this can be major issue if done wrong and we were both told it was done wrong at least twice. Around this time we were told that Mets had done their work and maybe something was wrong, human error, it happens. Midas manager Scott told me over the phone that they had someone come from Mets to look at it but they could not do anything about it as it was. I would have figured they couldn't tell if it was internal issue while engine was together. Later while I had Mets looking over this bad engine one guy said they did go look at it there at Midas and basically told them same thing I figured. I was told by Scott the manager at Midas that since this was the case Mets was given the parts back and told :to just treat it like you've never worked on it before and start over". I asked Mets later about this and the Man said they were not trying to get in between us but that was also their reputation on the line and they had only had our truck job 1 time. When the time kept dragging on we were tired of begging for rides when we were told one week to fix our 2nd vehicle. We needed both of our cars. We said we felt they should get a rental for us and we were told that the manager would give us his personal vehicle. We declined because one mechanic there who I believe was doing most of our work had pretty much insinuated that we had mistreated the truck and that's what issue was. We have always kept up our oil changes and services with local Honda so that mad us very upset. They checked and called us back to meet and said they would go to rental and figure it out to get us a car that we had for a few days not several. They say they did not tell us they sent heads back to Mets and that is untrue. This was one of the things they say took so long. They even told us of course we wouldn't pay for that a 2nd time. As for the timing issue we were both told on seperate calls about it being 3 times so either their mechanics don't know what they are doing or tell customers untruths to keep them happy while they try to band-aid their vehicles. When we picked it up and there was still smoke I told my girlfriend I had no faith in this expensive job. I was right, as we were back within couple days. I would have been perfectly fine and still been customer if they had just said they would advise us to take it back to Honda from the start. There were very visible scores in the cylinder walls and the machine shop even said that would not have happened in those 2 days it would have been visible from 1st repair and they should have said the engine was better off replaced rather than spend money knowing it was not going to work. We feel we were ripped off from the start and they try to say they didn't do things now that they did say and do. I get it, they don't want to admit mistakes and look bad, but that ship has sailed. We do not feel it's right to have to pay almost 3000 for something that was basically throwing money out the window when they could have been up front about it. I wanted all my options from day 1 and they said the head gasket fix was in their range of duties and would fix the problem. I had asked mechanic if it would be a better option to replace whole thing and he said oh no we can get you taken care of.As to the other parts I know a PVC valve wouldn't go bad and look old as heck in a couple months if new. That thing was given to and it was beat up and old looking, I stood there while they changed it. Same with knock sensor. They were not just being good out of kind heart. They took almost 3000 dollars to fix something that was shot and then said they'd replace short block for another 2900. I could have and did spend less than that on a engine replacement after the fact they took 3000 from us. I do not think they are good business and don't care that they lost us and all the others I steer away from there over this. I was happy and told people about them up til this point. It's sad that this is happening and that between us and my elderly mother we are stuck paying off wasted money. They know they were wrong and we would like them to admit it and own up to it.

After
speaking with the customer and attempting to apologize for the situation the
customer became extremely belligerent with me and basically said many hateful
things during our conversationMidas is NOT responsible for the damaged oil
pan because we did not install the heli-coil in the
drain pan to start with
None of this changes the fact that the customer left the store in his vehicle
without paying his bill which is theft of goods and servicesCustomer has not
been charged the $that he agreed to on the brake jobMidas Hawaii believe
we have gone above and beyond compensating this customer for a problem that was
not caused by Midas Hawaii

Spoke with customer and apologized for the incidents that took place.Customer was happy I called and listened to her story about all the issues she has had over the past year.Told customer that the next time she needs service on the truck we will make her a special deal on the work needed.Customer
is happy and will call me the next time she needs service.Thanks*** ***

The Midas I have gone to was unacceptable and unprofessional!
Kingsway, Burnaby, BC - I went to make an appointment and, he just said too bad we are too busy, you can leave now or make another appointment! I end up driving to another Midas location and they got my vehicle done!

Complaint: ***
I am rejecting this response because:Giving me a free brake job of $does not justify a $mistake that the shop mechanics had already admitted to, before being silenced by management!When MrTim H*** finally returned my phone calls, he immediately began calling me a thief and a liar. I did leave the store but only because his mechanic advised me to go to *** *** only a few blocks down the road to get a bid on the replacement on a new oil pan As soon as I got the bid, I called Midas back to give them the information and I paid in full. We settled the bill for the servicesHowever the next day MrTim H*** voided my payment to my bankI begged him to take my money for the brake service, because that was not the issueHe was only trying to bribe me for the $mistake that his very nice, honest, & hard working mechanic had already admitted to doing.I never attempted or intended to not pay for the brake service.I told MrTim H*** that his mechanic had admitted that the shop had made the mistake and showed me the heli-coil that they attempted to install on the oil pan plugIn the picture of the plug that I included, it is very obvious that the repair was just done because the plug is tarnished and the threads are clean where the repair was attempted.It is very sad that when someone who wants to be an honest person (mechanic) they are immediately silenced my management and ownersThis is the case at the Lihue Midas. I sincerely hope that the mechanic at this shop, did not get into trouble for being honest.In fact, one of the last things MrTim H*** said to me over the phone was "my mechanics would never admit or say something like that because it's human nature to cover up" Midas has completed all services including oil changes on my vehicles for the past yearsTim H*** claims that the oil pan was damaged by another shopWhy didn't Midas tell me about the problem during the past services performed? MrTim H*** displays very bad customer serviceHe is the one who became belligerent during our call, especially when I refused the bribe of $brakes instead of the full Payment for the repair, that was neededHe displays a very rude and arrogant personality of someone who thinks that they can throw money around and people should just become submissive to him. I admit to becoming upset on the phone, but who wouldn't when their family has just been robbed of $
Sincerely,
*** ***

We will have maintenance look at your window and repair as needed.

Spoke with customer and apologized for the incident. Customer will bring vehicle back to Dillingham for inspection.After inspection is complete we will work with this customer to help her out on pricing/warranty and come to  a resolution she believes is fair.

The young lady who answered the phone before we moved in stated that she "believed" that it was Westerville City Schools. She then went and "checked" with someone, and came back to the phone and said "Yes" it is Westerville City Schools. We weren't told otherwise by anyone, in writing or on the website. Perhaps now you do a better job. But we were mislead

As owner, I need to explain the facts of what transpired that day: We performed visual inspection of suspension only touching the tires which showed the inner tie rod was loose and the visual inspection saw the axle seal leaking and we showed the customer.  We then performed the requested...

alignment. Test drove to confirm alignment was correct and vehicle stopped moving.  Sent remaining two technicians to the vehicle and the axle was popped out a couple inches.  They pushed the right front drive axle back into position.  No technicians in the shop during this time because all three were at this vehicle.  It was important for us to discover why the vehicle broke down during a test drive. With the vehicle back in the shop and the customer watching, and with his permission, we tested how easily the axle could be removed from the transmission and discovered it was still not properly attached because with light pressure using a crowbar it popped out.  I offered to remove the axle, take the axle to the shop he had install it so they could give me the replacement part, which is under warranty, and we would install it at no charge.  He said we broke it and he wanted to tow it to the other shop and have them inspect it and fix it. I informed him that we never touched the axle until it broke down on the road because an alignment doesn’t touch the axle.  The cause was that either the clip holding the axle was not seated properly during the install or the axle was defective.  He said the other business said on the phone that they installed it properly so we must have broken it.   My manager did not charge him for the alignment because he had a more serious axle issue that needed to be fixed.  It was the managers kindness to help reduce the customers stress and not required because the alignment work was good. The other business did warranty the part and replaced it because it was defective.  They charged him labor, something Midas wouldn’t have done because of our warranty program if we had installed it.  The other customer he mentioned in the lobby had a wheel bearing that was wearing out.  We showed her, as we try to for all customers, and she told us she already knew about it from other places. Everything we did was intend to help the customer and he chose not to allow us to fix it at no charge and we didn’t charge for the alignment work performed so there was nothing else we could have done to help this potential new customer despite the fact we didn’t touch or break the axle and weren’t responsible for the breakdown during the test drive.

Spoke with customer and apologized for all the issues they have had.Gave customer 1 set of new brake pads & 2 new rotors at no charge.customer was happy with the resolution.

Complaint: [redacted]
I am rejecting this response because:The amount of money Midas is telling me they will refund for "labor" is significantly less than what it would cost to have the work done on my car from...

somewhere else.  The work Midas has done on my car has left me with a failing power steering pump which is highly irresponsible and puts my car at risk for further damages.  They have also refused, over the phone, to work on my car any further to repair the failing power steering pump that they very recently put into my vehicle, leaving me with no other reasonable choice other than to request a full refund so that I can have at least enough money to have the power steering pump they have installed somewhere else so that my car can be in good health, and the mediocre work Midas has done can be corrected.
Sincerely,
[redacted]

On 3-11-16 I used a Groupon my husband purchased to get my oil changed at Midas. The offer included all fluids check and a tire rotation, too. I discussed a possible problem with one of my tires and asked them to be sure and note any issues when rotating it so I could take it to Firestone and have it fixed under warranty. We dropped the car off and went to do errands. When Midas called to tell me the car was ready, they also told me I had a critical problem with my power steering belt and wanted $96 to fix it. They also told me I really needed to have my injectors cleaned for $89 - which I knew to be bogus. I refused the belt change in order to have it checked by a trusted mechanic. Long story short, there is NOTHING wrong with the belt, nor would it cause major engine problems if it broke while I was driving as they told me it could. This was plain and simply an attempt to rip me off. Further, they did not rotate or check my tires as they said. Do not take your car anywhere near Midas on Leeman Ferry Road unless you like being screwed.

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: Scott C[redacted] - Owner
Contact Phone: 419-529-4825
Contact Email: [redacted]
The customer brought his vehicle into our shop on 10-17-14 for an oil change, and he asked us to check for a cause of white smoke...

coming out of the exhaust. We observed the vehicle producing fairly heavy white smoke, which is an indication of burning coolant. We started the oil change/inspection procedure, and stopped when we found the coolant in the vehicle to be significantly low.
We estimated the work needed to replace the head gasket, and told the customer the price might go up if we found other issues as we took the engine apart. Our research on this issue with this engine also told us there may be other problems related to the vehicle having been driven with a blown head gasket. The customer seemed to have read the same information online that we found, because he told us he was aware of the potential issues.
Once we got the engine apart, we found the sparkplugs were fouled from burning coolant, so they needed to be replaced. We also found the water pump was showing signs of wear/seepage and suggested we replace it so the customer didn't end up with a problem soon after this repair was done. We also recommended the timing belt and tensioner be replaced while we had the engine apart, due to this being a high labor cost job, and we would not have to charge any labor since we had to remove these parts to replace the head gasket. The customer agreed to all of this.
We got the heads off and sent them to Met's Machine shop to be re-worked. We got the heads back and re-assembled the engine.
Unfortunately it was still producing some gray smoke. Nothing like before, and the engine seemed to running fine, but there was still a small amount of gray smoke in the exhaust.
At this point, we took everything back apart to ensure that we did not miss something, or do something incorrectly. Met's had replaced valve seals as part of re-working the heads, and we were afraid one of the valve seals may have failed or not seated properly. Met's sent two technicians to our shop to check their work, and found no issues. We put everything back together once again, and the engine was still producing a small amount of gray smoke.
Our research into this issue told us two things. One, that the gray smoke issue might go away as the piston rings re-seated, and two, that the burning coolant may have caused microscopic cracks in the cylinder walls that would require the engine to be replaced. The engine was running well, so we hoped for the customer's sake that the issue would go away.
When the customer came back with serious running issues after a few days, this lead us to believe that the cylinder walls were indeed cracked. We offered to replace the engine at cost, with minimum labor. The customer declined.
We never heard from him again until receiving this complaint today.
We had the vehicle from 10-17 until 11-7.
The repair took longer than expected due to us re-working everything to ensure that we did not miss anything or do something wrong.
Due to the repair taking longer than expected, we paid for a rental car for the customer for several days.
We never told the customer we sent the heads back to Met's. We did tell him we were afraid there might be a bad valve seal, and Met's did send two technicians out to double check their work.
The timing is not adjustable on these engines, so there is now way to "set the timing 3 times". When putting on a new timing belt, we do turn the crank on the engine by hand several revolutions to ensure that all timing marks align properly. Starting an engine without doing this would cause extreme damage to the engine, but not the coolant burning that this engine was experiencing.
I'm not sure what re-set codes the other mechanic would be referring to. Diagnostic codes tell us what is causing issues with an engine. We make the repairs causing the diagnostic code, and re-set the engine light. If we had not re-set codes there would have been an engine light on, and the problem would have been ongoing, not something that would have come back after being driven several days.
There were no engine lights on when the vehicle left our shop.
As far as the engine being "too damaged to repair", there was no such evidence when we had the truck in our shop. There was some scoring of the cylinder walls, but nothing extraordinary. The mechanic did a compression test, and each cylinder was within acceptable range.
If the cylinder walls were cracked, the cracks were microscopic, and not visual upon any type of inspection that we could do.
We did not send the heads to Met's a second time, nor did we tell this to the customer. We did have Met's come out and check their work to make sure they didn't miss something or do something incorrectly.
As to the customer's claim that the PVC valve wasn't replaced, I have a copy of the invoice and the paperwork where it was applied to this repair order.
As to the customer's claim that the power steering pump was removed unnecessarily and not put back on properly causing the belt to fail, it seems like this was done AFTER the new engine was put in the vehicle. And to get the heads off, the power steering pump would have to be removed. If not put back on properly, the belt issue would have happened immediately.
As to the customer's claim that the knock sensor was not replaced, I also have a copy of the invoice and the paperwork where it was applied to this work order. The knock sensor issue also seems to have happened with the new engine.
(I will be glad to provide copies of the invoices and the paperwork attaching these invoices/parts to the customer's work order.)
(Let's apply some common sense for a moment. Why in the world would we tell a customer we replaced a couple of parts at no charge, and NOT replace them???)
We had ongoing discussions with the customer while we had the vehicle in our shop. We were honest and upfront every step of the way. We discussed everything that we came across during this repair. We went above and beyond to help this customer and to ensure that we had done nothing wrong that could be causing any lingering issues. When we did not hear back from the customer, we assumed there were no more issues.
The customer spent a lot of money with us, and we made sure we had done all we could to make things right with him. Our offer of replacing the engine for $2900 included no markup on the engine and about 25% of the labor the job called for.
Not because we had done anything wrong, but because we wanted to do all we could to help this customer.
I don't want to over simplify this, but sometimes the vehicles just don't cooperate. We do not have x-ray vision to see microscopic cracks in cylinder walls. Sometimes internal damage is greater than we expect, or than we can see.
We are in an ugly business, with a history of so many dishonest shops that most customers come through the doors not trusting us. We've worked hard to gain our customer's trust through doing good work, and standing behind the work that we do. If we are nothing else, we are fair and honest with each and every customer. That probably doesn't mean much with this specific complaint, but it is extremely hard to read this complaint and have our honesty and integrity questioned in this manner.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did schedule an oil change and I spoke to Jacob about some smoke I saw. Not heavy just enough smoke that I knew something was wrong. I had looked up possible problems and knew what it could be. Unfortunately I had to drive it to work for a couple days before appointment, which was only 19 miles per day locally. They also make it sound like they suggested all the tune up needed. This is not true. When I spoke to Jacob and he said that it looked like head gasket issue he did mention the spark plugs being bad due to it. I told him at that point that we needed a tune up at that point anyway so we would like to get cost of that also. I knew what the tune up entailed and he said labor would be better since it had to be taken apart anyway. Midas did not suggest this action. We had also asked ahead of time if they in fact could, or felt comfortable working on our Honda or if we should go back to Honda where we had always done our regular scheduled maintenance. They assured us they could do the job. We were initially told once they knew what was wrong that it would be done within the week. Not a problem with us. Then when that time came and went we called to check on progress. 1st my girlfriend who owns truck was told that they had to do the timing 3 times because they looked it up online and it was wrong where tey looked it up. This was told to me and did not instill confidence to say the least. I then called from work to talk to the shop and was told the exact same thing. I have talked to 3 different mechanics that said this can be major issue if done wrong and we were both told it was done wrong at least twice. Around this time we were told that Mets had done their work and maybe something was wrong, human error, it happens. Midas manager Scott told me over the phone that they had someone come from Mets to look at it but they could not do anything about it as it was. I would have figured they couldn't tell if it was internal issue while engine was together. Later while I had Mets looking over this bad engine one guy said they did go look at it there at Midas and basically told them same thing I figured. I was told by Scott the manager at Midas that since this was the case Mets was given the parts back and told :to just treat it like you've never worked on it before and start over". I asked Mets later about this and the Man said they were not trying to get in between us but that was also their reputation on the line and they had only had our truck job 1 time. When the time kept dragging on we were tired of begging for rides when we were told one week to fix our 2nd vehicle. We needed both of our cars. We said we felt they should get a rental for us and we were told that the manager would give us his personal vehicle. We declined because one mechanic there who I believe was doing most of our work had pretty much insinuated that we had mistreated the truck and that's what issue was. We have always kept up our oil changes and services with local Honda so that mad us very upset. They checked and called us back to meet and said they would go to rental and figure it out to get us a car that we had for a few days not several. They say they did not tell us they sent heads back to Mets and that is untrue. This was one of the things they say took so long. They even told us of course we wouldn't pay for that a 2nd time. As for the timing issue we were both told on seperate calls about it being 3 times so either their mechanics don't know what they are doing or tell customers untruths to keep them happy while they try to band-aid their vehicles. When we picked it up and there was still smoke I told my girlfriend I had no faith in this expensive job. I was right, as we were back within couple days. I would have been perfectly fine and still been customer if they had just said they would advise us to take it back to Honda from the start. There were very visible scores in the cylinder walls and the machine shop even said that would not have happened in those 2 days it would have been visible from 1st repair and they should have said the engine was better off replaced rather than spend money knowing it was not going to work. We feel we were ripped off from the start and they try to say they didn't do things now that they did say and do. I get it, they don't want to admit mistakes and look bad, but that ship has sailed. We do not feel it's right to have to pay almost 3000 for something that was basically throwing money out the window when they could have been up front about it. I wanted all my options from day 1 and they said the head gasket fix was in their range of duties and would fix the problem. I had asked mechanic if it would be a better option to replace whole thing and he said oh no we can get you taken care of.As to the other parts I know a PVC valve wouldn't go bad and look old as heck in a couple months if new. That thing was given to and it was beat up and old looking, I stood there while they changed it. Same with knock sensor. They were not just being good out of kind heart. They took almost 3000 dollars to fix something that was shot and then said they'd replace short block for another 2900. I could have and did spend less than that on a engine replacement after the fact they took 3000 from us. I do not think they are good business and don't care that they lost us and all the others I steer away from there over this. I was happy and told people about them up til this point. It's sad that this is happening and that between us and my elderly mother we are stuck paying off wasted money. They know they were wrong and we would like them to admit it and own up to it.

The fences are all scheduled to be replaced, but the fences do not secure the home and they are currently in place, they are not down.  We have almost 500 units being completed over the next few years so it will take some time.  They are only a privacy fence for the patio...

area.  Upon receiving a call from our on call service at 8:58AM on Thursday, April 28, 2016, our service technician went to inspect the door.  There were no signs of entry other than some metal trim coil appeared to be bent.  The door was not kicked in or damaged in any way.  The locking mechanism worked as it should.  The technician advised the resident to also use the Charlie bar, which was installed, as an additional way to secure the sliding patio door.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I checked the work order history for your home and the first reported work order for window operation issues was reported on 5/25/16.  I confirmed with maintenance and they do have the work order.  This time of year we do get backed up a little with air conditioner service and we...

prioritize these work orders.  However, I've asked maintenance to expedite this particular work order and you should see service no later than the end of the week.

Revdex.com:The property manager, Jim and myself as well with Eric have a face to face meeting at 5pm today.  I'd like to close this complaint.  Jim has been very cordial with me and we are making plans to help get thos resolved together.  I apologize for all of this, but this has been rough on me considering I had to get a new job and take a pay cut.Thank you all for working with me.
Regards,
[redacted]

Outstanding dispute resolution from the Midas at Hammond Bay Road in Nanaimo. The manager was quick and understanding about a mistake prior to his involvement and stepped-up to resolve the issue and went above normal service to resolve the issue. As a customer I was impressed and will continue to get my vehicle serviced at this location.