Midas Auto Service & Tires

We have owned the property since the mid 1970s and have always been part of the Columbus Public School system.  All of our literature and advertising clearly states this.  We also have a Columbus address, not Westerville.  You can also call the school system anytime you move to verify if an address is within a certain school district.  Unless you have something in writing stating we advertised being in the Westerville Schools District during your community search and we let you out of a lease because of it, the charges will remain.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me. Although I appreciate Mr.[redacted]s efforts,the fact remains that this entire ordeal lasted 4 months,took 8 visits and almost 14 days of the car being in a Midas shop to resolve.Mr [redacted] did step up to resolve the issue which is commendable.Thank you to the Revdex.com for your assistance.
[redacted]

What property did you apply for so I can look into the complaint?

Customer has been offered a full refund on labor. That is our final offer at this time.

Customer disputed to American Express last 11-08-16 and we responded to refund customer the disputed amount of $533.00.  American Express debited our bank account on 11-10-16 in the amount of $533.00 to refund customer on his credit card.  We resolved this issue with American Express and customer needs to verify his credit card statement if the $533.00 was credited to his account last 11-10-16.  Attached are documents verifying American Express notification of the chargeback to our account.  Please contact our L[redacted]a Andres of our Accounting Department at [redacted] should you have any questions or need more information.  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kimiko K[redacted]

Our store manager in Wahiawa (Ron) contacted the customer today and apologized for the incident.We offered a complete refund for the service that we performed and the customer was happy with that.

Because it isn't true. The young lady who answered the phone before we moved in told us that she believed it was Westerville City Schools. She put the phone down, went and asked someone, and came back and said "Yes, we are Westerville City Schools". The fact that you've had people try to lie to the Schools has nothing to do with what this young lady told us. Had we known it was Columbus city schools before hand, we wouldn't have moved in. Maybe the information you give now is more concise, and maybe the website is updated now- but it WASN'T clear 6 years ago. We were misinformed, whether intentionally or not.

I am rejecting this response because:we were told by maintenance that our AC unit was not suitable for our unit.  My roommate was also told by the property manager that they were not ordering new ACs because it would cost too much money and they had to buy them in bulk.  We have the same AC units as those on the first and 2nd floors.  The 3rd floors should be provided an AC unit that is efficient for those units.  I shouldn't be paying $800 in rent and nearly $200 for electric when they refuse to replace something that is NOT EFFICIENT for my unit.  If we're all having this issue, it's obviously a problem.  I love my apartment, but the AC is horrible.  The AC was working well recently, until the last day or so.  That's why I took pictures.  Please do the right thing and work on getting better ACs for your 3rd floor units.  Your tenants will be much happier in the long run and your maintenance crew may be happier too.  All I want is an AC that is efficient to handle these temperatures.  I always keep my blinds and curtains closed and most of the time I'm sitting at home in the dark.  I can't afford my bill to get any higher.  Please take your tenants into consideration.  That's all I'm asking.
Regards,
[redacted]

We will refund the customer $533 as requested.ThanksTim H[redacted]GM Midas Hawaii