Midas Muffler

On 6/2/the manager attempted times to get the customer to come back to our store to take a look at the problem but, no response

Concerning ID [redacted] Even though [redacted] was told the wrong price by someonewho was not authorized to make those decisions, we willrefund the amount she wishes.? Thank you,Lynne J [redacted] Owner

Spoke with MikeHe stated the car failed inspection do to the back brakes needing replaced and no refund will be given for failed inspectionMike said that Mr [redacted] couldn't be shown the reason the car failed inspection do to the store being busy and other individuals cars being worked onThat following Monday Mr [redacted] showed up at Midas with a state trooper in regards to the issueMike explained the issue to Mr [redacted] and the state trooperTo Mikes understand a resolution was reached between Midas and Mr [redacted] with the help of the state trooper helping Mr [redacted] understand the reason for failed inspection

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMidas was very responsive and took care of me quicklyI am satisfied with their response Regards, [redacted]

I have called Mr [redacted] twice and left messages to call and still no responseI called Mr [redacted] on 5/12/and again on 5/13/I would be happy to take a look at his repair at Toyota but, not without a repair work orderThanks and have a great day, [redacted]

On July customer came in and we refunded all the money that she requestedWe told the customer that we needed to install new hardware in her back brakes and we couldn't get the parts until the next dayThe customer demanded her car back even though we warned her about the results so, in good faith we met her demandsThanks, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Oil and antifreeze are leakingThe housing was damaged during install of oil filterI am leaking twice as much as I was beforeThe car cannot be drivenThe antifreeze is leaking from the front of the car the areas that are in question of being worked on I never had an issue until Midas did the oil changeIt was no more than three days after the routine oil change that I started having issuesThat letter is from the Area ManagerOf course he is going to claim nothing happenedMidas does not want to take responsibility for there inadequate employeesHe sent me the same type of letter Regards, [redacted]

Spoke with MikeHe stated the car failed inspection do to the back brakes needing replaced and no refund will be given for failed inspectionMike said that Mr [redacted] couldn't be shown the reason the car failed inspection do to the store being busy and other individuals cars being worked on That following Monday Mr [redacted] showed up at Midas with a state trooper in regards to the issueMike explained the issue to Mr [redacted] and the state trooperTo Mikes understand a resolution was reached between Midas and Mr [redacted] with the help of the state trooper helping Mr [redacted] understand the reason for failed inspection

Tuesday afternoon (Aug 19), I went to this business for a free inspection on my tires, as the breaks were grinding. I was informed that all 4 break pads and rotors needed immediate replacing as they were all completely worn down and useless, and if I don't have them replaced right away, within the next day or two, my car could cost over $2,000 to fix. I made some phone calls to try to find the money needed (they quoted me $726.31 for their services). My family, nor I had the finances to get this fixed, so I had the tires put back on and drove it home. I had a second opinion by another professional who informed me that the ONLY thing needing replacing was the front break pads. That all the rotors and back break pads were in good condition. Basically: I'm appalled that these two men would try to take advantage of a young woman who was alone and doesn't know very much about cars. Their honesty and integrity, if existent at all, cannot be counted on and I want people to know not to trust them. My bill went from $726 down to $40 because I went somewhere else and found someone HONEST. It's a shame people still do business this way.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 27, I reviewed the case in questionI reviewed the waiting room surveillance tapesThe vehicle in question, a *** *** with 162,miles was presented for an oil change service October 10thThe service was a standard processThe vehicle was brought back on
October 17th by the customer who indicated that there was an oil leakWe checked out the vehicle and found that the oil filter adaptor housing was leakingThere were other oil leaks also foundNone of the oil leaks appeared to be “new”The oil filter adaptor housing is not removed to replace the oil filterThe housing is separate and attached to the engine block through other mechanical meansThe source of the leak appears to be the adaptor housing gasket or O ringThe customer also said that there was a coolant leakWe believe the water pump maybe the source of that leakWe did not verify the coolant leakThe waiting room tapes show the shop manager explaining the situation to the customerWe also showed the vehicle to the customer in the shopThe manager was not disrespectful at any timeThe customer insisted that we were responsible for the leaksThe manager explained that we would not take responsibility for the needed repairs.While I understand the frustration of the customer, neither of these leaks were created when the oil service was completedThe oil filter service does not require any process that would cause the adaptor housing to leakThe oil filter and oil replacement would not cause a coolant leakWe are *** approvedI recommended to the customer, if they were an *** member, to contact *** and have one of their technical representative review the vehicle conditionWe would follow any of their recommendations should they find that we were at fault

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I got the invoice from Toyota and I am sending the customer the amount for the repairsThanks, *** ***

Concerning ID ***Even though *** was told the wrong price by someonewho was not authorized to make those decisions, we willrefund the amount she wishes. Thank you,Lynne J***Owner

Initial Business Response /* (1000, 5, 2015/11/02) */
*** came in with an overheating problemWe diagnosed a cracked thermostat housing that was leaking profusely, and recommended changing it, along with the lower radiator hoseAs with all cooling system repairs, after we completed the
repair we pressure tested the system and also ran the vehicle to running temperatures and let it run to test it furtherNo leaks were detected at the time
A few days later she called stating her vehicle over heated once againWe tested the vehicle and found a leak coming from the part that connected to the thermostat housingWe found a faulty o-ring in the mating partWe repaired the o-ring at no charge and additionaly gave *** $for towing charges, to hopefully avoid an upset customerShe claimed that the mechanic told her it should have been changed with the housing, but after asking him what he talked to ther about, he denied stating that, and said he only told her where it was leaking from
Unfortunately the part the thermostat housing failed, due to manufacturer defect, and *** again had her vehicle towed for repairAgain we repaired the vehicle at no charge, and offered to file a claim for her with the manufacturer to reimburse for towingNumerous emails were exchanged and she was informed that it would take some timeI have yet to hear back from the manufacturer
To this point we have already paid *** $for towing from my pocket , and repaired her vehicle under our day parts and labor warrantyThe warranty does not cover for towing or other expensesI gave her the $from my pocket to hopefully avoid spending time responding to complaintsplease see attached Midas limited warranty terms
Initial Consumer Rebuttal /* (3000, 7, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously he saw there was problem and tried to pay me off as stated in his reply: "I gave her the $from my pocket to hopefully avoid spending time responding to complaints." That was the first time the housing unit failed due to a poor repair service done at MidasThe part was not properly repaired the first time or else my car would not have overheated and stalled after they replaced the housing unit without replacing the seal tooThat is why the car overheated! I have checked into this with other mechanics to find out what protocol is on replacing housing unitsIt should have been replacedI wonder why he thinks it failed?
The housing unit was replaced again but with a faulty unit that caused my car to overheat and stall again, this time on the Bay BridgeI am asking him to pay for the second tow because that cost would not have been incurred if the part Midas put in my car had not failed AGAIN!
The owner could "avoid spending time responding to complaints" if he would simply reimburse me for the second tow caused by faulty work done at his shop
Also the BBS policy states above no personally identifiable information is to be used....he is using my name!! Please remove it
Final Business Response /* (4000, 9, 2015/11/14) */
We have done all we can do to reslove this issue, under the warranty terms, and beyondIf Mrs*** has future problems with the repairs, we will still abide by the terms of the warrantywe will not be extorted to provide any compensation beyond the warranty termsWe have no further commentsPlease see attached warranty terms
Final Consumer Response /* (4200, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
GreedLack of care about customer's safetyGood customers are lost as a result of this kind of poor "Customer Service"

Initial Business Response /* (1000, 5, 2015/08/11) */
BAR closed the complaint Filed by [redacted] (who never has been into the location listed)
Inspection performed at the shop listed by [redacted] on Sunday noted down oil leaks.
No inspection provided by Moss Motors
There will be NO REFUND for...

the services provided (two tires were installed and alignment performed)
Customer Randy Silva was asked to not return to Midas/ Spedee located at [redacted]

Spoke with Mike. He stated the car failed inspection do to the back brakes needing replaced and no refund will be given for failed inspection. Mike said that Mr. [redacted] couldn't be shown the reason the car failed inspection do to the store being busy and other...

individuals cars being worked on. That following Monday Mr. [redacted] showed up at Midas with a state trooper in regards to the issue. Mike explained the issue to Mr. [redacted] and the state trooper. To Mikes understand a resolution was reached between Midas and Mr. [redacted] with the help of the state trooper helping Mr [redacted] understand the reason for failed inspection.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Midas was very responsive and took care of me quickly. I am satisfied with their response
Regards,
 
[redacted]

I talked to customer on 1/6/2014 and apologized for the poor inspection. I am having the customer get the repair completed at a Midas close to her house. The customer is happy with the quick response.

On July 15 customer came in and we refunded all the money that she requested. We told the customer that we needed to install new hardware in her back brakes and we couldn't get the parts until the next day. The customer demanded her car back even though we warned her about the results so, in...

good faith we met her demands. Thanks, [redacted]