Midas Muffler

150%; font-size: 10pt; font-family: Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
Do not know what Midas is looking for.  Do they want a copy of the work done from Toyota so I can get reimbursed??  I will be calling he manager on 4/14 to discuss the matter further.

I had been to Midas on other occasions for an oil change and was very pleased, so when my check engine light went on, I went back there for the diagnosis. After 3 hours they came to me with an estimate of $3,000.00 to fix a 'valve problem'. I went to get a second opinion and found that it was not a valve problem at all but a coil. I would've spent $3,000 and the problem still wouldn't have been fixed. Final cost of actual fix was less than 1/10th the Midas estimate!

It is understood that Mrs. [redacted] is upset with the resent development and performance of her car.  Initially her vehicle was examined on 1-20-17.  The service request notes stat:  1. Vehicle is leaking oil  2. Oil light keeps coming on  3. Was told (by a third party) oil...

is leaking on the Alternator  4. Cust(omer) does not have the oil cap.  She was given an estimate for the replacement of her valve cover gaskets, oil pan gaskets, an oil change and a replacement oil cap.  She ok'd the replacement of just the oil cap during this visit.  It is undeterminable, how long before she came in that the engine had been operated with low oil due to losses from the gaskets and the absence of the oil cap.Mrs. [redacted] continued to drive her vehicle in this condition for aprox 50 days, when she returned on 3-10-17 to authorize the replacement of the valve cover gaskets, oil pan gaskets and her spark plug wires.  She returned on 3-13017 with concerns that the vehicle was not operating to her satisfaction and her vehicle received new spark plugs and a throttle body injection clean at no charge to her.  She confirmed she was satisfied with the repair after test driving the vehicle with the Technician.On 3-22-17 her vehicle has returned and now has the sound of a lower end knock, most likely a worn rod or crank bearing.  Service request notes stat: Customer stats the oil light has been coming off and on for a couple of days and would sometimes shut off on acceleration.  Vehicle began to make a loud knocking sound and shut down.  Customer called to inform us and we provided a tow by GT Towing at no cost to the customer.  We also provided a rental vehicle for Mrs. [redacted] while the vehicle was inspected. (one day for inspection and an addition day for convenience due to her personal schedule conflicting its return.)An estimate to replace the vehicles motor has been presented to Mrs. [redacted] and she has stated she would not like to fix the vehicle due to the high miles (189,914) and the high cost. ($4309.71 + tax)  The manager offer to apply the amount she has spent on inv# [redacted] towards the engine replacement.  She has declined and has not returned to pick up her vehicle.I phoned Mrs. [redacted] on 3-27-17 @ 5:25 pm, to inquire what she thought a reasonable solution would be and did not receive an answer.  I left a message with my contact information. Chris [redacted]Director of Operations###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Will wait for check to arrive before closing case.  Thank you for your time on this matter.
Regards,
[redacted]

I have contacted Mr. [redacted] and am happy to say that we are in agreement on the appropriate resolution. A refund of $218.26 for invoice number [redacted] will be applied to Mr. [redacted] Credit Card. The "patch" repair performed at [redacted] was to limit the expensive cost of the heater hose assembly for...

the benefit of Mr. [redacted]. However, their best intentions and attempts failed to permanently fix the leak and therefore would not be appropriate for Mr. [redacted] to be liable for.
The issue of the leaking water pump is agreed as a secondary issue not relating to the first leak found at the "tee" fitting.
Mr. [redacted] and [redacted],(the manager of the store) have mention a strong respect for each other and both mentioned to me their business relationship will continue.
I appreciate Mr. [redacted] bringing this issue to light, as without it, we can not be aware of areas we can improve our service.
[redacted]
Director of Operations

On 6/2/2014 the manager attempted 3 times to get the customer to come back to our store to take a look at the problem but, no response.

Spoke with Mike. He stated the car failed inspection do to the back brakes needing replaced and no refund will be given for failed inspection. Mike said that Mr. [redacted] couldn't be shown the reason the car failed inspection do to the store being busy and other individuals cars being worked on....

That following Monday Mr. [redacted] showed up at Midas with a state trooper in regards to the issue. Mike explained the issue to Mr. [redacted] and the state trooper. To Mikes understand a resolution was reached between Midas and Mr. [redacted] with the help of the state trooper helping Mr [redacted] understand the reason for failed inspection.

[redacted]See Attached[redacted]

This review is regarding the Midas located at 4654 S. 76 St.which must be owned by the same people at the 125 & Capital location as this business seems to link to that business when I tried to lodge this complaint. On November 17, 2014 I took my 2003 Dodge Caravan in for their advertised winterize special that included drain & fill the antifreeze, change oil & filter, top off all fluids and rotate tires. My daughter took her Nissan Infiniti in for the same service at the same time. When I picked up my van the heater didn't work and I was told it had an air pocket in the radiator that would work itself out. The van overheated within 8 blocks and I returned it to them. This was approximately 2pm. I had to call to see what was going on at around 5:30 pm. (they never called me at all) They said they didn't finish and kept kept it overnight.When I got it back the following day the van started shaking violently within a couple of miles. I took it to my regular mechanic who stated the rear brake springs and shoes had somehow come apart and he couldn't even check them properly because he couldn't ensure being able to disassemble the brakes to inspect without it all falling apart.I had no choice and had to have the repairs done at considerable cost. When these repairs were completed I checked the oil and antifreeze. The oil had never been changed and was still black and low 1/2 qt. The filter was never replaced and was still rusted on the top. The antifreeze was low in both the radiator and fill container and still registered at -10, which is what it was when I first brought it in, not the -32 they promised, and the washer fluid was way below full. The hood no longer opens without two people, one to pull the handle and one to lift the hood. The antifreeze in my daughter's car was also never replaced. Don't trust these people. I sure never will again.

Tuesday afternoon (Aug 19), I went to this business for a free inspection on my tires, as the breaks were grinding. I was informed that all 4 break pads and rotors needed immediate replacing as they were all completely worn down and useless, and if I don't have them replaced right away, within the next day or two, my car could cost over $2,000 to fix. I made some phone calls to try to find the money needed (they quoted me $726.31 for their services). My family, nor I had the finances to get this fixed, so I had the tires put back on and drove it home. I had a second opinion by another professional who informed me that the ONLY thing needing replacing was the front break pads. That all the rotors and back break pads were in good condition.
Basically: I'm appalled that these two men would try to take advantage of a young woman who was alone and doesn't know very much about cars. Their honesty and integrity, if existent at all, cannot be counted on and I want people to know not to trust them. My bill went from $726 down to $40 because I went somewhere else and found someone HONEST. It's a shame people still do business this way.

I have called Mr. [redacted] twice and left messages to call and still no response. I called Mr. [redacted] on 5/12/2014 and again on 5/13/2014. I would be happy to take a look at his repair at Toyota but, not without a repair work order. Thanks and have a great day, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Oil and antifreeze are leaking. The housing was damaged during install of oil filter. I am leaking twice as much as I was before. The car cannot be driven. The antifreeze is leaking from the front of the car the areas that are in question of being worked on.  I never had an issue until Midas did the oil change. It was no more than three days after the routine oil change that I started having issues. That letter is from the Area Manager. Of course he is going to claim nothing happened. Midas does not want to take responsibility for there inadequate employees. He sent me the same type of letter. 
Regards,
[redacted]

I contacted Sargent [redacted] this morning and expressed my concerns for the unexpected delays in his repairs.  He stats that there is a continued oil leak and is taking the vehicle to Ford dealership to have it investigated.  I believe that our conversation was a productive one and we...

will be able to come to an agreeable solution.  We both are waiting on the results from the dealership, and then we will reconvene on what next step will be take to resolve Sargent [redacted] concerns for unsatisfactory service.

Review: On June 5, 2015 I went to Midas to get an oil change. They had a promotion where if you pay upfront for 2 oil changes, you get the next one for free. On Oct 17, 2015, I went back to Midas to get my free oil change. I presented my dated receipt and my coupon which showed the store number plus had the receipt # . The mad looked it up on his computer and said he couldnt honor it... it wasnt in his computer. OK, I re-showed him the DATED receipt showing his store address and what I purchased, and showed him the free oil change coupon which had the same receipt number on it, the store name and the managers signiture. He said it wasnt in his computer so he could not honor it and I would have to pay full price. He further provoked me by saying that I had an attitude. I said dont upset me, my dog was just put to sleep. He said he didnt care about my dog. A full argument followed.Desired Settlement: I want a full refund. I wouldnt have gone there in the first place if they didnt offer this deal. Not to honor a deal after I paid for it, is a lack of professionalism, a criminal act for taking $$ and not honoring the work. and I do have a basis to sue, especially on the emotional side of the anguish he caused me.

The man should be fired, but that is up to Midas.

Review: On January 11, 2016 I had a multipoint inspection of my 1999 Toyota Corolla. I was advised by the dealer that the muffler bracket had rusted and that it would be cheaper to repair if I take the car to a shop like Mieneke. So on 1/15/2015, I took the car to Midas to get a muffler bracket. That same day I received a call from the Midas technician, he was going over a list of repairs he said that I need to have done. He stated that my car was missing a left sway bar link and the right sway bar link was loose and would need to be replaced. When I drove the car to Midas the suspension was fine. I did not feel any issues and the multipoint inspection from the Toyota dealership would confirm that. I refused the repairs for the sway bar links and advised the tech that the car was at the Toyota dealer prior, and this was not an issue. I asked him to just fix the muffler bracket and I would speak to the dealership about his finding. However, when I picked the car up to drive home I knew something had been tampered with, the car drove terrible, it was wobbling as if the front suspension was going the fall apart.Desired Settlement: I would like Midas to cover the full cost of repairs to get my front suspension back to full and accurate condition.

Review: I took my car for an oil change and tire rotation at the Midas on route 33 in Hamilton NJ. After an hour and a half my car was given back to me with oil and grease marks on both front seats as well as the driver's side arm rest and the driver's side floor mat. The employee attempted to remove the stains with no success, complained to the manager who offered to attempt to clean it again with no guarantee it would work. I am chemical sensitive and do not want to be sitting in a wet seat full of chemicals that may or may not work. Called the local police to file a complaint, took photos, and called the local [redacted] dealership to get a quote for cleaning and or replacement of unclean able items. Was told an interior detailing would cost $90 and to replace the floor mat it would be $190 as they are only sold in sets.Desired Settlement: Would want to be reimbursed the cost of detailing the interior and if needed the cost of replacement of the items that were soiled.

Business

Response:

[redacted] stated our employee made an attempt to clean her car after the service was completed which is totaling incorrect. The manager of the store offered two options to clean the interior of the car, One was to clean it himself. The second was to cover the cost for the vehicle to go to the local car wash and have them clean it. [redacted] declined both stating she did not want her car cleaned with "Chemicals" as she was sensitive to them! On Monday I spoke with [redacted] and explained the dealership would use "chemicals" to clean the vehicle and if they were OK with the dealer approved "chemicals" we would use the same products the dealer would and do it at no charge at any of our six locations. At this time 6/23/2014 we have not heard back from the [redacted] about our proposal. Unfortunately in our business dirt marks from the technicians boots sometimes avoid the floor mats and plastic covers we use every day in an attempt to avoid these types of issues. But when they occur we as a company make every effort to clean the area and return it back to it's original condition. In this process we do as everyone will do use cleaning products, sometimes organic in nature to help with a customer that maybe sensitive to harsher chemicals. If any further information is needed please contact me. Thank you with you help with this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

For starters the offer of the Midas employee to clean the mess is correct, the statement that an offer to have the local car wash clean it is false. I observed the mechanic trying to clean the mess prior to the car being returned to me and it was still as mess. Why I was not informed of the mess or asked permission to attempt to clean it first is bother some. And why would I trust this shop to clean something they clearly were having trouble with. Also troubling is the fact an apology from the shop was never offered. As to the issue of a slipped protective cover. One was never used which is common practice in any Good garage. I can provide photos of the mess which cover the whole driver's side mat, so a slipped boot would only cover a small portion. We were called back 4 days after the incident and the offer to have another midas shop clean the mess was extended. We asked to think it over and tried calling back that evening and left a message to please call us to discuss this incident. NEVER HEARD BACK. My husband in the mean time found a no voc cleaning solution which cleaned the seats quite well but was not entirely successful with the floor mat. It cost us $20 and an hour to clean the mess Midas left. Reimbursement for pour time and money would be satisfactory. We are still waiting to hear back from Midas.

Regards,

Review: On 5/15/2015 I brought my car in for an oil change. As I was entering the parking lot with my husband in his truck to pick up my car, the mechanic was backing my car out of the garage, pretty fast and obviously not looking behind him, and crashed my car into a car that was parked in front of the office. The mechanic and the manager of Midas assured me they would take care of the damage to both cars. They advised me that they would provide their insurance information later that day after they got in touch with the owner. The owner and manager never provided their insurance information to me despite numerous follow-up requests. I filed complaints with the Midas customer service and consumer relations department. To date no one has provided the insurance information.Desired Settlement: Auto/CGL insurance information for Midas Auto Service at [redacted] in effect on 5/15/2015.

Review: I had brought my car in for two new tires. While the work on my car was being done, I had mentioned to the manager that I heard a noise coming from the front left side of my car. When the tech was done putting my tires on, he took the car for a test ride. He then heard the sound and said he thinks it could be my transmission, and that I should bring it to my dealer being that it was still under warranty. I drove my car home,after two hours pass by, I come to find that one of the new tires that were put on was flat. I put enough air in the tire so I can drive it back to Midas to have them fix that tire. I then got a new tire from them and I left again. I called my dealer and dropped off my car with them. The manager at [redacted] said, that all four tires WERE NOT BALANCED AT ALL. I then brought my car back to the Midas to tell the manager John this. He said it could not have been, and anyone could write anything. I asked him if was going to comp me for anything, he replied to me with a big fat nope. I thought he was unproffesional and not happy with my experience at all. After all was said and done, it cost my over $600.00 for simple repairs. I urge anyone to stay away from this Midas in Red Bank NJ.Desired Settlement: I would like to be compensated for the service that I had to pay for at my car dealer. the amount was $209.00 Instead , I got a call from the district manager telling me he will credit me for $20.00, the work on the balance of the tires. Horrible experience and treats customers with a big additude .

Review: Service person told me I NEEDED repairs that the receipt I got afterward indicated were only SUGGESTED. I asked about leaving some of them until later (two tires,etc) and was told the tires NEEDED to be changed, and that the struts were 'busted' and 'jacked.' Receipt report indicates the only reason for the strut change was that it was over the manufacturer's recommended 50,000 miles.

I took my car in for a brake repair, oil change, and to get two tires replaced. Because I did not know when the repair would be done (there are no specific appointment times), I left the office. When I was called about the specific problem with my brakes I was told that ALL four tires NEEDED to be replaced, and that my front struts NEEDED to be replaced. I was also told I needed various flushes, but I declined those. I asked whether I could just get two tires replaced and hold off on the other two, but was told ALL FOUR tires were WORN OUT and NEEDED to be replaced, and that the front struts were 'busted' and 'jacked'. So with the understanding that I NEEDED these repairs for my car to function properly, I told them to go ahead and do it.

I called back about an hour and a half later (11 am) to ask about the strut repair (what exactly was wrong with them, wouldn't I have noticed a problem while driving if they were damaged, etc -- he said they were leaking and there was no way to tell that they needed replacement unless you were looking at them), and asked the service guy ([redacted]) not to do the strut replacement. He said that at this point it was too late because they had already torn off the old struts, that when you remove them you have to tear them off, and that the repair was being completed 'right now.'

Two and a half hours later (1:30) I got a call that my car was completed. I went to the location to pick up the car and then looked at the receipt. According to the car inspection sheet I was given NO tire was listed as a "required" repair, all four were listed as "suggested' repairs. The struts likewise were listed as a "suggested' repair, and ONLY for the reason that they were beyond the manufacturer's suggested replacement time! I returned to the office and asked [redacted] why the 'leaking' option was not circled, since he had told me they were leaking. He said he told me they were beyond the recommended replacement time and that was the primary reason, and that was why leaking hadn't been circled, which is very ridiculous.

This repair cost me A LOT of money, which I DO NOT have much of right now. The only reason I said to go ahead and do it was because I was given the impression that it was important for the performance of my car, which I NEED to get to work. I am not an expert on cars (if I was certainly I would have understood that I probably did not need the strut replacement in the first place) but that DOES NOT MEAN it is okay to mislead and deceive me about the repairs needed as though I have lots of money to throw around.Desired Settlement: With the understanding that I was told my car NEEDED certain repairs that were in fact ONLY SUGGESTED, and that the condition of my front struts were misrepresented to me, I would like a refund for the struts and tires.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,