Middletown Nissan

[redacted] , I have talked to the customer and she cancelled the warranty with [redacted] on her own. The check will come to us within 45 days and we will refund the customer at that time. There was a miscommunication that is now cleared up. Rob M [redacted] Middletown Nissan

Hello,
I realize that this customer spent their hard earned money with us for the original repair and in the effort of good customer satisfaction we do owe them some helpSituations like this are unfortunate and sometimes other issues arrise after a repair that are not necessarily caused
by the first repairWe did spend many hours at no charge to try and remidy their concerns but it will require some additional time
I will be happy to look at the vehicle again at our expense to determine what needs to be repaired and as long as this is within reason I will repair the vehicle at no chargePlease understand that vehicles with this mileage can and do have things that go wrong
I would ask that this customer please call *** (Service Manager) to schedule an appointment and I will be involved with all of the decissionsI have made *** aware of this letter and he is expecting the call
Thank you,
***

***, I have talked to the customer and she cancelled the warranty with *** on her ownThe check will come to us within days and we will refund the customer at that timeThere was a miscommunication that is now cleared upRob M***Middletown Nissan

From: Business Development [***] Sent: Friday, January 20, 12:PM***
***
*** *** *** *** *** *** ***o Sales Manager here with *** ***I am responding to the complaint associated with ID number *** The complaint for the missing items plus the registrationWe (*** ***san) have resolved the complaint with *** *** She has been issued a check (*** * *** Fed Ex overnight for the amount of the missing items, as well as her registration and a return envelope for our dealer plate she hasFeel free to contact me with any further concerns

*** is contacting the consumer on the daytime contact number provided in response to his request

It was a miscommunication with the customer of what was doneThe customer is all set at this time

From: *** *** *** Sent: Tuesday, December 06, 12:PM*** ***
*** *** *** ***
*** *** ***
***
The second is for *** *** complaint# *** A check in the amount of $is being Federal Expressed out today to *** Motors for one lease payment. The remaining balance on her account is due to past due payments, late charges and/or property taxes that are the customer’s responsibility

Mr *** *** of ** *** ** *** ** has a $plus bill with *** leasing for over miles on his vehiclePlus the transmission of his Nissan *** is in need of replacementWe will help as we can but as I told him, we can not be take care of his rental fees and the
mileage that he drove over the contracted miles

Consumer arrived at Middletown Nissan lacking required proof of income and residence as required by our advertisementHe was notified of these requirements upon his arrival and we attempted to provide service regardless of his failure to meet the requirements of our programThese items are
needed to receive preapproval from one of our lenders which will enable us to show him which vehicles he qualifies for based on the dollar amount of the approvalNumerous attempts were made by our staff to contact him at the only number providedHe did not answer and does not have a voicemail that is set up.Our preapproval program has enabled many consumers to receive assistance in obtaining auto financing regardless of credit and market conditionsWe stand behind this program and will continue to offer our assistance to consumers who have been locked out of the credit marketplace by lenders who may not be sensitive to their needs and dealers not willing to do the extra work it takes to obtain financing for consumers who have poor or no credit history
Lincoln B***
General Manager
*** *** ***
***

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We have repaired the customers vehicle and the customer is very happy.
[redacted]
[redacted]
Middletown Nissan

Mr [redacted] of [redacted]  has a $9000 plus bill with [redacted] leasing for over miles on his vehicle. Plus the transmission of his Nissan [redacted] is in need of replacement. We will help as we can but as I told him, we can not be take care of his rental fees and...

the mileage that  he drove over the contracted miles.

[redacted],
 I have talked to the customer and she cancelled the warranty with [redacted] on her own. The check will come to us within 45 days and we will refund the customer at that time. There was a miscommunication that is now cleared up.
Rob M[redacted]
Middletown Nissan

To whom it may concern:   We take customer concerns very seriously at Middletown Nissan. [redacted] came in to our service area on Saturday November 18th. At that time [redacted] was being helped by one of my advisors Mark P[redacted] was claiming that Middletown Nissan had...

resurfaced his front rotors 3 times and asking us why this issue keeps on reoccurring.  The vehicle has not been here for a single front rotor pulsation complaint. In addition, the best answer we could give him on why this issue occurred is mainly from driving habits. Unfortunately, he did not like that answer. As we tried to help him further he continued to be abrasive. We even offered to look at it without an appointment that day. He eventually declined and said he was going back to [redacted] Nissan where he had the rotors resurfaced. In addition, his claim that I did not call him back is false. Not only did I call him back I apologized for the issue that he was experiencing and even offered to look at it for him.   Regards,   Gino G[redacted] Service Director

From: [redacted] Sent: Tuesday, December 06, 2016 12:49 PM [redacted]
[redacted]
[redacted]  The second is for [redacted]  complaint# [redacted] A check...

in the amount of $185.71 is being Federal Expressed out today to [redacted] Motors for one lease payment.  The remaining balance on her account is due to past due payments, late charges and/or property taxes that are the customer’s responsibility.

Middletown Nissan has been in communication with [redacted] the owner of the [redacted]r  and Middletown Nissan  has satisfied the gap refund. He should not have been inconvenienced, but he was caught in between the previous owner and the gap company. It is all set now.

Complaint: [redacted]
I am rejecting this response because: The property tax in this account was paid by me. There should be no late charges because it was [redacted]'s responsibility to pay the $185.00 payment initially. I am not responsible for late payments that were due to [redacted] 
Sincerely,
[redacted]

Consumer arrived at Middletown Nissan lacking required proof of income and residence as required by our advertisement. He was notified of these requirements upon his arrival and we attempted to provide service regardless of his failure to meet the requirements of our program. These items are needed...

to receive preapproval from one of our lenders which will enable us to show him which vehicles he qualifies for based on the dollar amount of the approval. Numerous attempts were made by our staff to contact him at the only number provided. He did not answer and does not have a voicemail that is set up.Our preapproval program has enabled many consumers to receive assistance in obtaining auto financing regardless of credit and market conditions. We stand behind this program and will continue to offer our assistance to consumers who have been locked out of the credit marketplace by lenders who  may not be sensitive to their needs and dealers not willing to do the extra work it takes to obtain financing for consumers who have poor or no credit history.  Lincoln B[redacted]General Manager[redacted]

Review: On Thursday of October 22, 2015 I purchased a 2015 [redacted] Altima from the [redacted] Dealer. I had a 2009 Altima that had a extended warranty that was purchased by me when I bought the 2009 Altima. I was told by the salesman along with the finance individual that I was able to cancel and buy out the warranty that was on the 2009 Altima. After the deal was finalized that same day I asked the finance employee about the steps of getting the money back from that extended warranty he could not locate the paper so he told me to come the following day which was a Friday to get the form to cancel out the warranty. I arrived at the [redacted] dealer and the finance employee didn't even take the time out to talk to me as he said he would he sent another sales person to talk to me and told me when I come back in on Monday to finish some unrelated business I just need to ask the sales person who helped me originally with sale and he would have the paper work for me. I arrived to the dealer on Monday to get my plates for the vehicle and the original sales person was there I asked him for the paper work to cancel he did some running around throughout the store and he came back and told me that the person I needed to speak to was not in and the department wasn't open they close at 5 he told me to call back Tuesday morning to call and speak to someone. Tuesday morning came and I was transferred back and forth and then was told it was another person I needed to speak to that was with a customer and he would call me back in five minutes it is now Friday 30,2015 and I still have not hear from a person at the dealership. I was able to get a hold of the the warranty department located out of [redacted] and I was informed that The [redacted] Dealer will get any funds if any is due because the dealership payed off the car. My concerns are why was I told I was going to be able to pocket any money from the extended warranty if the dealer knew that was not due to me. Why wasn't I given the option to transfer over any money over from the old car to the new car and finally why haven't I received a call yet from the dealership yet but before I purchased the car I received overwhelming calls to have me visit the store to buy a car. Its not fair to mislead a customer to make a sale I have a very big problem from the [redacted] Dealer I will never buy again and I plan to cancel out the current extended warranty on the new car because the whole sale was about the commission it definitely was not about the customer. And lastly why do I owe 32,000 on a 23,000 car if the loan was payed off by the dealer?????????Desired Settlement: I want the remaining money back from the old warranty as I was told I could or I was any remaining balance from the old warranty to roll over to my new car

Business

Response:

[redacted], I have talked to the customer and she cancelled the warranty with [redacted] on her own. The check will come to us within 45 days and we will refund the customer at that time. There was a miscommunication that is now cleared up. Rob M[redacted]Middletown Nissan

Review: Fraudulent behavior and lied to regarding the closing of a lease strung me along for over two months with no resolvment costing me thousands in rental feesDesired Settlement: Full compensation for car rental fees and payment of 4700.00 towards mileage owed as was promised by owner

Business

Response:

Mr [redacted] of [redacted] has a $9000 plus bill with [redacted] leasing for over miles on his vehicle. Plus the transmission of his Nissan [redacted] is in need of replacement. We will help as we can but as I told him, we can not be take care of his rental fees and the mileage that he drove over the contracted miles.