Middletown Nissan

Review: I bought a used [redacted] 2008 91000 miles on it. I picked it up on monday 12/15/14 The car was to be fixed before it was delivered to me. I drove the truck home, the next morning going to work the check engine light came on and their was a visiable leak of oil under neath the vehicle. I took it back to the dealer on wenesday 12/17/14 they said they fixed it and I took it back wenesday night.

Thursday morning going to work the check engine light came back on, the transmission feels like it is slipping and I have to take it back to the dealer on friday 12/19/14.Desired Settlement: I would rather them to take back this vehicle and switch it for a competent vehicle within the same price range.

Business

Response:

We have repaired the customers vehicle and the customer is very happy.

Middletown Nissan

Review: I went in to Middletown Nissan on 1/3 for an OIL CHANGE. Several times throughout the oil change service, I had one, then another sales service person tell me I needed more work done on my car. At first, I had [redacted] tell me that I needed to repair a hose clamp because it was rusted. Whether or not the clamp he showed me actually came off my car, I do not know. He told me it would be $160 to fix it (actual cost was 209.93 + tax looking at the bill). When I asked if there was a discount, because I only intended to get an oil change that day and was quoted 29.99 for that, [redacted] said he would ONLY give me the 15% discount if I also got the service engine light diagnosed (another 100 quote). So, feeling pressured, but not wanting to drive an unsafe car back to **, I agreed, reluctantly, but I felt [redacted] was being dishonest. Then, after that work was done, a second "service" person came out and told me that my check engine light was on due to a fuel temp sensor. I asked him what that meant, and he told me QUOTE "your car is not driveable". I asked how much it was to fix, and he said $650.00. I told him to go back to the mechanic and ask him what it meant that my car was not driveable. He came back, saying the mechanic now said my car was driveable. They charged me $110 for that trick. I paid my bill of $344.47 with my credit card (I am also now disputing the full charges with them) with the intention of bringing my truck to my mechanic at home to confirm what Nissan Middletown had recommended. The day after, my check engine light went off, I called and left a message for the manager, [redacted] to dispute my bill BECAUSE NOTHING WAS WRONG with my truck although they charged me alot and tried to trick me into more services. [redacted] and I played phone tag for 2 weeks. When we spoke last around January 16th, [redacted] told me he would send me a refund the week after only if I did not go to Revdex.com to investigate. I never got the refund and would have brought up to Revdex.com wheter or not he refunded because this was such a dirty trick by the service station, charging for services and trying to trick me into paying for a repair that I didn't even need. IDesired Settlement: I would like a refund and apology. I paid 344.47 for an oil change and tire rotation. I would like at least half the bill refunded. I do not believe that was my clamp they replaced, but I have no proof. The diagnosis they did on my car was fraudulent, if they ever did do it,, there is nothing wrong with my fuel sensor. This car service station is every persons (woman's especially) worst nightmare, being tricked and duped into purchasing expensive services that are not required. They get away with it saying that your car is not driveable, which it is. This service station is completely dishonest. I will never go here again.

Business

Response:

It was a miscommunication with the customer of what was done. The customer is all set at this time.

Review: I bought a 2014 Nissan [redacted] back in August 2014. My vehicle was totaled August 28, 2015 and I cancelled my gap insurance with [redacted], Inc (per their request). They gave me the breakdown and $615.86 was the GAP Refund. According to Cathy at Middletown Nissan, because the dealership was sold back in January 2015, I will not be getting back the $615.86, but only $176 from [redacted]. I called [redacted] who stated that their portion was the $115, and the dealerships portion is the remainder. But the dealership was sold, so that means I'm stuck with the remainder of the $615.86???????? How fair is that for me as a customer? I paid extra every month in my monthly car payments for GAP, but because the dealership was sold, I'm screwed? I purchased GAP to PROTECT me in this instance, where I wouldn't have to come out of pocket, but now I do because the dealership was sold???????? I would like to know WHERE the remainder of the $615.86 is and WHY I am not getting it. This is absurd! I spoke to [redacted] who stated to me because I have GAP insurance, I should not have to come out of pocket ANYTHING and that he would work on this to fix the issue. I have yet to get this corrected, he told me Cathy would help me out, and that was a week ago with no resolution.Desired Settlement: I would like the full $615.86 to be sent to the bank who held the car loan, as I should not have to come out of pocket anything because GAP insurance was to protect me!

Business

Response:

Middletown Nissan has been in communication with [redacted] the owner of the [redacted]r and Middletown Nissan has satisfied the gap refund. He should not have been inconvenienced, but he was caught in between the previous owner and the gap company. It is all set now.

Review: I brought my husbands 2006 Nissan Altima in for service on May 19,2014 due to a ticking/rattling noise in the engine. was told the timing chain needed to be replaced. They also replaced a few belts and performed an oil change costing us $1982.09. Was told the car would be ready on Tue. Received a message from our service rep. stating and I quote "The car came out good, real good" We went to pick it up that evening and on the drive home my husband noticed that it was idling real rough. I called back the dealer on Wed. and was told there were no appts. available until next week. The service dept. is closed on Sunday's & would be closed Monday due to Memorial day. I used the car Thursday and it was running an extremely rough idle, plus the service engine light came on. I called back our service rep. & he said bring it in whenever, unfortunately we couldn't bring it back until the following Tue. On Tue. when we brought it back they went through and checked everything they did, and said the work looked good and now there was some problem w/ the EGR system, we were told it would cost anywhere from $350.00 and up to check it out. I was not happy with that answer, since the rough idle was never there before we brought the car to them. I spoke to the service mngr. and he said they would look into the egr system at no charge. Supposedly they went in and cleaned the system with no success the car was still idling rough. they told us they were getting a second opinion on the car Friday. After another mechanic looked at it, they still couldn't figure it out and told us it needs further diagnostic tests & that they already put a lot of man hours into the car and if we wanted to continue we would have to start paying for labor, etc... After getting totally frustrated I told them that we would just pick the car up Sat. morning. I am very disappointed in the out come of this whole situation. I would come to believe that a Nissan dealer should be able to fix a problem that occurred after they touched our car.Desired Settlement: All I want is for them to either figure out and fix this problem that wasn't there before we took the car to them. or reimburse me on taking the car to another mechanic and have him fix this issue.

Business

Response:

Hello,

I realize that this customer spent their hard earned money with us for the original repair and in the effort of good customer satisfaction we do owe them some help. Situations like this are unfortunate and sometimes other issues arrise after a repair that are not necessarily caused by the first repair. We did spend many hours at no charge to try and remidy their concerns but it will require some additional time.

I will be happy to look at the vehicle again at our expense to determine what needs to be repaired and as long as this is within reason I will repair the vehicle at no charge. Please understand that vehicles with this mileage can and do have things that go wrong.

I would ask that this customer please call [redacted] (Service Manager) to schedule an appointment and I will be involved with all of the decissions. I have made [redacted] aware of this letter and he is expecting the call.

Thank you,