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Midland Credit Management Reviews (318)

Revdex.com:From: [redacted] *** [redacted] Date: Tue, Mar 10, at 4:PMSubject: [redacted] ComplaintTo: " [redacted] Hello I am seeing that The complaint has been Administratively Closed My complaint ID is [redacted] I am still receiving the following messages I told you before that they are not calling [redacted] they are calling my work cell [redacted] here is a snipping image of the calls still calling every day I can not believe that you will do nothing about this,, I guess I will need to go other means to get this to stop Thank you [redacted]

Dear [redacted] Thank you for your follletter inquiry dated May 5, 2014, regarding [redacted] ***’ complaint, which Midland Credit Management, Inc(hereinafter “Midland Credit”) received the same day via E-mail Midland Credit appreciates the opportunity to answer your questions Midland Credit provided all the relevant account information in its previous letter response to your office dated April 25, [redacted] expresses a desire to have the above-referenced account deleted from his consumer credit files since he has provided proof that he is disabled As stated in the previous response: After reviewing [redacted] ***’ correspondence, on February 26, 2014, pursuant to Article of its Consumer Bill of Rights, Midland Credit suspended collection activity and marked the account “Cease and Desist.” Because the debt remains valid, Midland Credit will continue to accurately report the account Please note that it is Midland Credit’s policy to report all accounts accurately If Midland Credit were to delete the account, its correct and accurate status would not be reflected With that said, in [redacted] ***’ original complaint he expressed a concern that the balance of the account may be the result of fraudulent use of his credit card Midland Credit stands ready to assist [redacted] in clearing his record if he has been a victim of fraudulent use of his account If such is in fact the case, Midland Credit respectfully requests that [redacted] provide it with a copy of either a police report or affidavit of fraud showing that he reported the fraudulent activity along with proof that the account was in good standing prior to the fraudulent use Please note that an affidavit of fraud can be found at [redacted] If submitting an affidavit of fraud, [redacted] should complete the form and have the form notarized He may forward appropriate documentation to Consumer Support Services at the address on this letterhead Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] *** Thank you again for your assistance in this matter Please contact our Consumer Support Services team at [redacted] *** should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

Dear [redacted] Thank you for your follletter inquiry regarding [redacted] ***’s complaint, which Midland Credit Management, Inc(“Midland Credit”) received January 13, Midland Credit appreciates the opportunity to answer your questions Midland Credit provided all of the account identifying information in its previous letter response to your office dated January 12, [redacted] writes that he has never received any communication in writing from Midland Midland Credit maintains its position that it sent separate and unique validation letters to [redacted] for the above referenced accounts on April 27, The letters were not returned as “undeliverable” by the United States Postal Service Subsequently, Midland Credit mailed several letters to [redacted] in an effort to resolve the account balances and in response to his dispute notices, none of which were returned as “undeliverable” by the United States Postal Service [redacted] *** also writes that Midland Credit is reporting incorrect dates of first delinquency Information provided by the seller of the above-referenced accounts, [redacted] ***., indicates that [redacted] made a final payment towards account no [redacted] on May 20, 2010, and toward account no [redacted] on April 7, As stated in its previous response, Midland Funding, LLC purchased the above-referenced accounts on or about April 2, Midland Credit maintains its position that it does not alter or modify any of the original account information provided by the seller, such as the date of occurrence Midland Credit reports the information on the accounts it services based on the business records maintained by the original lender/seller As such, Midland Credit must respectfully conclude that it reflects the accurate dates of first delinquency Additionally, [redacted] expresses concern regarding the nomenclature that appears on his consumer credit filesAlthough Midland Credit submits updates to the reporting agencies each month, Midland Credit does not report accounts as “days past due” to the credit reporting agencies Depending on the current condition of a given account, Midland Credit will report that account as either “Account assigned to internal or external collections,” “Account paid in full, was a collection account,” or “Account paid in full for less than the full balance.” [redacted] *** is encouraged to communicate directly with the credit bureaus should he have any further concerns about the nomenclature that Midland Credit is compelled to use in credit bureau reporting In addition, if [redacted] obtained his credit report from a compilation source, the information being reported may appear to vary The credit bureaus have advised that it appears this way because they do not directly populate the fields on credit reports pulled from any source other than directly from the credit bureau itself Based on the information provided by the seller, Midland Credit has again determined that its credit file and credit reporting of the above-referenced accounts are accurate Midland Credit will be closing its investigation of [redacted] ***’s dispute and will be resuming regular collection activities as allowed by the [redacted] Finance Code and/or the Fair Credit Reporting Act The above-referenced accounts will continue to remain marked “Direct Mail Only.” While they remain due and owing, [redacted] will continue to not receive phone calls from Midland Credit representatives and all correspondence will be sent via the United States Postal Service Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] *** Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] *** should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

Dear [redacted] Roman">Thank you for your letter inquiry regarding [redacted] ’s complaint, which Midland Credit Management, Inc(“Midland Credit”) received March 18, Midland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit is the servicer of two accounts belonging to [redacted] Midland Credit became the servicer of account no [redacted] , on behalf of purchaser, Midland Funding, LLC (“Midland Funding”), on August 28, Information provided by the seller, [redacted] ***, at the time of acquisition indicates this account was originated on May 18, 2008, as a [redacted] account number ending in ***, in the name of [redacted] , under the last four of the social security number *** Subsequently, the account was charged-off as an unpaid delinquent-debt on July 25, The balance at the time of purchase was $ Midland Credit became the servicer of account no [redacted] , on behalf of purchaser, Midland Funding on December 26, Information provided by the seller, [redacted] ***, at the time of acquisition indicates this account was originated on June 4, 2006, as a [redacted] account number ending in ***, in the name of [redacted] , under the last four of the social security number *** Subsequently, the account was charged-off as an unpaid delinquent-debt on February 27, The balance at the time of purchase was $ [redacted] expresses a concern that he agreed to pay $to resolve account no [redacted] , and $to resolve account no [redacted] , with each payment due on February 28, 2015, but that the payments did not result in resolving the account balances and collection attempts continued A review of Midland Credit’s business records indicates that [redacted] called on February 16, and reached an agreement with a Midland Credit representative to resolve both account balances The conditions of the agreement appear to indicate that payment was to be received by Midland Credit by February 27, Separate and unique letters for each account were sent to [redacted] on February 18, confirming the settlement agreement which was discussed over the phone with the Midland Credit representative As indicated by [redacted] , he mailed the payments to Midland Credit on February 26, However, due to the time it takes for mail to arrive and for the funds to be processed, the payments were not posted to the accounts until March 3, 2015, which was after the agreed upon date As the payment plan had been broken, upon posting of his payments, letters were sent to [redacted] seeking to resolve the remaining balances due With that said, in keeping with its Consumer-First policy, Midland Credit has made the business decision to treat [redacted] ’s payments as sufficient to consider both account balances resolved The accounts will be updated to reflect a Paid status and an update will be sent to the three credit-reporting agencies for each account requesting the accounts each be reported as “Account paid in full, was a collection account” with an additional memo “Account paid in full for less than the full balance.” There will be no further collection activity, credit reporting or sale of both accounts Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWhile I appreciate Midland responding to my complaint, the information they have provided to you is not trueI have not received the correspondence that they claim to have sent after I initiated my compliant with the credit bureau As a matter of fact, when I complained to the credit bureau, Midland changed the information from a closed collection account to an open collection account which did even more harm to my credit reportMidland also said they sent info confirming that the debt from [redacted] was accurate but I just received a letter directly from [redacted] saying that the account was closed in March of They say the date of last payment was at least months before closing so the account is over years old*** is deleting the account and, based on the laws governing credit reporting, Midland needs to delete it too I would appreciate it if they would remove the inaccurate information from all of the credit reporting agencies immediately Regards, [redacted]

Dear [redacted] Roman">Thank you for your letter inquiry regarding [redacted] complaint, which Midland Credit Management, Inc(“Midland Credit”) received October 22, Midland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit became the servicer of the above-referenced account on behalf of purchaser, Midland Funding LLC (“Midland Funding”), on August 29, Information provided by the seller, [redacted] ***., at the time of acquisition indicates this account was originated on December 1, as a [redacted] account number ending in ***, in the name of [redacted] under the last four of the social security number *** Subsequently, the account was charged-off as an unpaid delinquent-debt on January 15, The balance at the time of purchase was $2, A review of Midland Credit’s business records indicates that on February 15, 2009, this account was assigned to [redacted] [redacted] obtained a judgment for the account, which was filed with the court on December 10, A copy of the judgment is enclosed for your records On May 20, 2013, the account was reassigned to Midland Credit’s Internal Legal Department (“Internal Legal Department”) [redacted] expresses a concern that after she made payment arrangements to resolve the balance, the sheriff’s office was not notified to terminate the pending garnishment The Internal Legal Department advises that the payment arrangement was set up on September 10, 2015, which was after the garnishment had been initiated As a result, notice of termination of the garnishment was sent to the sheriff’s office The garnished funds had not yet been forwarded to Midland Credit A review of the sheriff department’s case inquiry system indicates the file was closed as of October 28, and that one of the two payments has already been returned to [redacted] The Internal Legal Department has also advised that they have received another payment under the payment arrangement Midland Credit apologizes for the inconvenience caused to [redacted] and appreciates his willingness to continue working towards the resolution of the judgment balance Should [redacted] have any further concerns or wish to discuss the account further, he may send written correspondence to the Internal Legal Department at PO Box 939050, San Diego, CA Additionally, their phone number is [redacted] Midland Credit considers consumer complaints a serious matter and fully respects consumers’ rights Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] Enclosure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below thanks [redacted] *** I am confused over this letter, due to my brain injuries or maybe its not what I was hoping for ? , the problem will still continue to cause hardship because its my understanding the balance in question will still appear on my credit report , I am trying to have this removed for all the reasons I listed in my report ,I feel that they will dismiss it, but will they have it removed from my credit report , I am trying so hard to get back into society with good standings but midlands lien or judgment is preventing me from doing that and I feel I was wrongfully given credit etc., taken advantage of etcwith the damages I sustained and reported .please help me in this matter and help clear up the information ,as I said I really don't understand ,I just know what my credit report statesthanks so much for all you have done in this case thus far and I look forward to hearing back from you in this matter [redacted] *** I am sorry ,I have re read the letter from mid land and I still don't know what to do, because I feel as if they will continue to send out to the credit bureau that I have a delinquent account etc and I havnt gained anything ? I really need to have this erased, removed from my credit report because like I mentioned per my first letter of complaint ,I don't see how this has solved the issue that I am fighting against .please let me know what to do next and do I check off accept or decline their offer ? thanks again and I am so sorry for the problems

Revdex.com: Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am refuting the statement made by Midland Credit that they mailed me a validation letter dated December 25, to dispute debtOn December 22, 2014, I mailed Midland Credit requesting validation of debt and received no response from them in regard to that request Further, Midland Credit states that they will not report the account to the three major credit reporting agencies until they are able to provide verification of debt is not the caseThe three credit reports attached as exhibits will show they have reported the account delinquent with Equifax with out providing me validation/verification of debt as stated in their rebuttal letterThank you for your assistance with this matter.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I mentioned in past messagesI HAVE contacted the credit bureaus in question and both have directly contradicted Midland's assertation that they do not provide late information on my accountThey have directed me to Midland on multiple occasions and Midland has been of little or no assistance and seems to be confused about the actual way the process works as [redacted] informed me they simply receive the information as provided by Midland In addition, since this process began, Midland has changed their status with [redacted] as well from an "open account" to a simple collection accountModifying the information as will, despite me having no further business dealings with this company In searching past Revdex.com cases that mirror mine, I see that Midlandon multiple occasions has sited their "Customer First Policy" as reason for past removals that mirror mine (which I find alarming at the sheer number of said cases)I expect them to follow their own policy in regards to my situation and issue the same result they have in past casesTo do otherwise, would show bias and discriminationTheir rulings should be fair and consistentI will not settle for less than the same results that I have seen in numerous cases that mirror mine exactly I will not accept their results if they show clear discrimination and bias against me, when I can see them correcting their errors in past cases simply by removing the dataFortunately for me, this is public information directly through the Revdex.com site, and I appreciate your assistance in rectifying this matteragain, I won't consider this settled until Midland removes this information from my credit report Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thanks for your continued support, I have reached out to [redacted] in the event reaching a settlement offer, however the initial credit line was $and with interest and fees I was told the account is up to $now, it is obscure on my behalf coming close to making a settlement offer anywhere close to that amount, I did however set out a figure in the amount of $but I was told I would have to come up in full if offer was accepted, I cannot come up with $in full, not in these times and was looking forward to a break up in payments after offer is acceptedI don't like he fact I'll be loosing money and paying for a account I already did but shame on me for not keeping my proof, none the less willing to stop this financial nightmare before it end up costing me way more in the futureI am hoping to reach a settlement with them and one that is doable and acceptable in the event the Payments have to be broken up Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Im asking that I fill out papers and send thru Revdex.com or be given a direct person to send the papers to so I may send certifiedI've sent these same papers now a few times and nobody gets themI'm asking that I have a way to prove midland got them and whoCause y'all just say send them and hope Revdex.com will drop outta this, then I send them and I'm back to square oneSo please either except paper thru Revdex.com or a real persons name and address to have papers sent certifiedI'm hoping to resolve this matter once and for all] Regards, [redacted] ***

Dear [redacted] medium;">Thank you for your letter inquiry regarding [redacted] ***’s complaint, which Midland Credit Management, Inc(“Midland Credit”) received February 24, Midland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit became the servicer of the above-referenced account on behalf of purchaser, Midland Funding LLC (“Midland Funding”), on December 22, Information provided by the seller, [redacted] ***, at the time of acquisition indicates this account was originated on August 22, 2007, as a [redacted] account number ending in ***, in the name of [redacted] ***, under the last four of the social security number *** Subsequently, the account was charged-off as an unpaid delinquent-debt on May 31, The balance at the time of purchase was $9, [redacted] states that he does not have an installment agreement with Midland Credit Consumers are often unclear as to what the term “charge off” means for a debt When a creditor "charges off" an account, it means that the creditor no longer believes the consumer will pay the bill and has written the debt off of its books Often, they then sell the debt to a collection agency Please note that the underlying promissory obligation remains valid, due and owing Just as the original creditor had the right to legally seek repayment of the promissory obligation, the new third-party purchaser has the right to repayment of the credit account The above-referenced account remains collectible, due and owing to Midland Credit [redacted] also expresses concern that the above-referenced account is reporting as “days past due” on his consumer credit files Although Midland Credit submits updates to the reporting agencies each month, Midland Credit does not report accounts as “days past due.” Depending on the current condition of a given account, Midland Credit will report that account as either “Account assigned to internal or external collections,” “Account paid in full, was a collection account,” or “Account paid in full for less than the full balance.” Midland Credit’s business records indicate that it is appropriately reporting the above-referenced account to the three major credit reporting agencies [redacted] is encouraged to communicate directly with the credit bureaus should he have any further concerns about the nomenclature that Midland Credit is compelled to use in credit bureau reporting In addition, if [redacted] obtained his credit report from a compilation source, the information being reported may appear to vary The credit bureaus have advised that it appears this way because they do not directly populate the fields on credit reports pulled from any source other than directly from the credit bureau itself If [redacted] is ready to resolve the above-referenced debt, [redacted] may qualify for a reduction in his account balance Please have [redacted] call Account Manager [redacted] at [redacted] to assist him in reaching a resolution that will be both beneficial to him, as well as resolve the account balance Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] *** Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

Dear [redacted] ***: Thank you for your letter inquiry dated September 16, regarding [redacted] ***’ complaint, which Midland Credit Management, Inc(“Midland Credit”) received the same day via E-mailMidland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit is the servicer of an account belonging to another consumer with the same last name as [redacted] ***During a search for the correct consumer, [redacted] ***’ address was provided to Midland Credit representatives by a third partyIn reliance on that information, Midland Credit attempted to contact the consumer regarding the referenced account Midland Credit had no information that it was sending correspondence to a wrong address for the consumer until receipt of the complaint through your office [redacted] ***’ address has been marked “Do Not Mail” in Midland Credit’s computer system for the referenced accountPlease assure [redacted] ***’ that she will no longer receive correspondence from Midland Credit representatives regarding the referenced accountAny and all correspondence she has received from Midland Credit for the referenced account can be disregarded Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] *** Thank you again for your assistance in this matterPlease contact Midland Credit’s Consumer Support Services team at [redacted] should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

August 19, 2014> VIA E-Mail [redacted] Revdex.com of San Diego Murphy Canyon, Ste San Diego, CA Re: Consumer complaint of [redacted] Revdex.com# [redacted] MCM# [redacted] Dear [redacted] Thank you for your letter inquiry dated August 5, 2014, regarding [redacted] complaint, which Midland Credit Management, Inc(“Midland Credit”) received the same day via E-mail Midland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit became the servicer of the above-referenced account on behalf of purchaser, Midland Funding LLC (“Midland Funding”), on November 29, Information provided by the seller, [redacted] *** at the time of acquisition indicates this account was originated on September 24, as a [redacted] cellular account number ending in ***, in the name of [redacted] , under the last four of the social security number *** Subsequently, the account was charged-off as an unpaid delinquent-debt on February 17, The balance at the time of purchase was $ Final payment for the account was received July 9, [redacted] has no further financial obligation to the account While not the only item of concern referenced in her complaint, [redacted] writes that she was advised that the account would be deleted if she were to settle the account Please note that it is Midland Credit’s policy that all accounts are reported accurately Once paid, the account will be reported as “Account paid in full, was a collection account.” Should the account be settled for less than the full balance, an additional memo would be reported, stating “Account paid in full for less than the full balance.” During the call in question, [redacted] was advised how the account would be reported, and chose to pay the account in full The topic of deleting the tradeline was not mentioned during the call Midland Credit has reviewed its business records, and has determined that no violation of company policy has occurred Aside from the above, [redacted] writes that the above-referenced account is reporting as “days past due” on her consumer credit files Although Midland Credit submits updates to the reporting agencies each month, Midland Credit does not report accounts as “days past due” to the credit reporting agencies Depending on the current condition of a given account, it will report as either “Account assigned to internal or external collections,” “Account paid in full, was a collection account,” or “Account paid in full for less than the full balance.” Midland Credit’s business records indicate that the account is reporting accurately to the three major credit reporting agencies [redacted] is encouraged to communicate directly with the credit bureaus should she have any further concerns about the nomenclature that Midland Funding is compelled to use in credit bureau reporting Midland Funding has no control over said nomenclature assigned In addition, if [redacted] obtained her credit report from a compilation source, the information being reported may appear to vary The credit bureaus have advised that it appears this way because they do not directly populate the fields on credit reports pulled from any source other than directly from the credit bureau itself Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] *** should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

Dear [redacted] Thank you for your letter inquiry regarding [redacted] complaint, which Midland Credit Management, Inc(“Midland Credit”) received February 25, Midland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit is the servicer of an account belonging to another consumer with a name similar to [redacted] During a search for the correct consumer, [redacted] address was provided to Midland Credit representatives by a third party In reliance on that information, Midland Credit attempted to contact the consumer regarding the referenced account [redacted] address has been marked “Do Not Mail” in Midland Credit’s computer system for the referenced account Please assure [redacted] that he will no longer receive correspondence from Midland Credit representatives regarding the referenced account Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

March 13, 0in 0pt"> VIA E-Mail [redacted] Revdex.com of San Diego Murphy Canyon, Ste San Diego, CA Re: Consumer complaint of [redacted] Revdex.com# [redacted] Dear [redacted] Thank you for your letter inquiry regarding [redacted] complaint, which Midland Credit Management, Inc(“Midland Credit”) received March 2, Midland Credit appreciates the opportunity to answer your questions An investigation of this matter indicates that Midland Credit is the servicer of an account belonging to another consumer During a search for the correct consumer, [redacted] phone number was provided to Midland Credit representatives by a third party In reliance on that information, Midland Credit attempted to contact the consumer regarding the referenced account [redacted] phone number has been marked “Do Not Call” in Midland Credit’s computer system for the referenced account [redacted] will no longer receive calls from Midland Credit representatives regarding the referenced account Additionally, [redacted] ***’s phone number, [redacted] has been added to an exclusion list to prevent it from being called in the future regarding the referenced account Midland Credit acted in a timely manner and has complied with all applicable laws Midland Credit respectfully declines [redacted] ***’s request for monetary compensation Midland Credit considers consumer complaints a serious matter, and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] *** Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] *** should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

April 14, VIA E-Mail [redacted] Revdex.com of San Diego Murphy Canyon, Ste San Diego, CA Re: Consumer complaint of [redacted] Revdex.com# [redacted] Dear Ms***: Thank you for your letter inquiry regarding [redacted] complaint, which Midland Credit Management, Inc(“Midland Credit”) received April 6, Midland Credit appreciates the opportunity to answer your questions [redacted] expresses a concern that she has been receiving calls on her cell phone, and states she does not know the person they are asking for Please note, based on the phone number [redacted] that [redacted] provided in the complaint to your office, Midland Credit is unable to locate an account where a Midland Credit representative has contacted her If [redacted] has received calls from Midland Credit representatives at any numbers other than the one she provided, or if she can provide documentation listing the calls she has received, she may call Midland Credit’s Consumer Support Services team at [redacted] to provide such information so the matter may be investigated further Midland Credit considers consumer complaints a serious matter and fully respects consumers’ rights Midland Credit apologizes for the inconvenience caused to [redacted] Thank you again for your assistance in this matter Please contact Midland Credit’s Consumer Support Services team at [redacted] should you have any further questions Sincerely, Midland Credit Management, Inc [redacted] Corporate Counsel, Legal Affairs & Compliance *Admitted in Colorado; Registered In-House Counsel in California [redacted] ***

These people have called numerous times and disrupted my baby sleeping. Most often they hang up when I answer, so finally I called them back. They said they were trying to collect a debt and asked for my birthdate and social security number. When I refused to give them that information they said they would tell me the birthdate and social security number and I could let them know if that was me. They gave me the info and of course it wasn't my birthdate or social security number. I'm pretty sure they are phising for that information and someone is going to fall prey to them. Please investigate!!!

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Address: PO Box 60578, Los Angeles, California, United States, 90060-0578

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