Midtown Home Improvements Inc.

Complaint: [redacted]
       At this time we would like to address each item Midtown has falsely represented individually. First, the dishwasher was manufactured in 2008 as indicated by the serial number that we e-mailed a picture of to Midtown, so it is physically impossible for it to be 15 years old as indicated by Midtown. Second, in the contract it does state that there was to be electrical work done in the form of adding an outlet at the 'end of the peninsula'. The outlets we are having issues with are the GFCI outlets that had to be removed and reinstalled so the tile backsplash could be replaced. Third, the outlet for the garbage disposal should have been installed once they updated the kitchen to ensure everything was up to code and not be something a third party had to make us aware of.  Fourth, we did not 'refuse' Midtown's offer to have them install the dishwasher, we did not have the dishwasher at our home at the time as it could not be installed due to the plumbing issues created by Midtown's employee. Beyond that, by that time we weren't confident that their employees would be able to complete the task up to our satisfaction or code as their plumbers had shown up to run the new drain lines and failed to mention the required outlet for the garbage disposal even though they were working inside that very cabinet. At this time we have grown tired of dealing with this issue and will accept the offer of $400.00 and the completion of the rest of the repairs still needed to the cabinetry.
 
Sincerely,
[redacted]

Our service tech completed this service on Friday 8/25/17. We apologize for the delay in the service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]