Again, Toyota of Stamford does not make or set any warranty criteria or parametersTherefore, Toyota of Stamford is not liable or responsible for any reimbursementThat would be entirely [redacted] discretion
Complaint: [redacted] I am rejecting this response because: The issue is not quite as simple as that [redacted] has already explicitly accepted that the engine failure was caused by a faulty hoseThose [redacted] produced that did not use this particular part have not suffered with this problemBecause this particular brand of hose was not used in all [redacted] , [redacted] took the decision not to issue a recall [redacted] covered the cost of the repairHowever, they have not covered the other costs related to the incidentThe question is whether those costs were directly related to the failure of the hoseClearly they wereIn any legal proceedings, this is the question that would be asked by the courtI am trying to avoid the need to go to court to reoover these costsI am not asking for additional damages related to the inconvenience caused by the incident (which occurred at 11.30pm after a hour flight from Europe), just reimbursement for actual costs incurredThis seems more than reasonable to me and avoids the need to file for this recovery plus damages in small claims court I do hope this can be resolved amicably Sincerely, [redacted]
I am sorry you had an unpleasant experience on your last serviceWe do run coupons and specials but they must be presented at the time of check in/ write upWith this being said I am more than willing to give you a credit for the disputed $Please give me a call at and we will issue your a credit to your credit card or discount on your next serviceThank you Jamie B***
Hello [redacted] *** [redacted] purchased a [redacted] . He was told it had a day powertrain warranty which covers major components; engine, transmission, drivetrain, etcit does not include the replacement of the steering shaftWe did offer [redacted] to do the job at cost and still stand by the offer to do the job at costWe have tried everything to make [redacted] satisfied Thank you,
To Whom it May Concern,
Nothing concerns us more than to hear that a valued client has had an unpleasant experience at our dealershipCustomer service and satisfaction is our number one priority and has
been for over yearsFor this reason Toyota of Stamford considers it an honor to serve our communityWe appreciate the large number of considerate and loyal repeat customersThese customers and their relationship with our staff have contributed to Toyota of Stamford's impeccable reputation for decades
Again, we are sorry MrRyan had an unpleasant experience at our dealershipThat is unlike our staff and culture of our dealershipHowever, Toyota of Stamford has tried repeatedly to rectify and resolve the situation but to no availUnfortunately, MrRyan has taken this opportunity to make additional lengthy, vitriolic, nasty comments and reviews on at least different review sitesMrRyan even went as far as to make his user name and password TOSSucks on the site. I do not understand why, only now, is MrRyan willing to resolve this issue amicably
The Money Back Guarantee is specific to Toyota of StamfordWe have been offering this to our valued customers for yearsIt has been very successful and without incidentOur customers have taken advantage of the program and it gives them piece of mindThe program is very simple and strait forwardIf the Toyota Extended Service Agreement is not utilized (any repair work done covered under the service agreement) before the end of the term, MrRyan will receive a Money Back guaranteeIn no way, at no time, did Toyota of Stamford attempt to mislead or deceive MrRyanThe paperwork and coupon book are all perfectly valid and in no way deceptive.With that said, we will make yet another attempt to try and resolve this issueIf MrRyan would like a refund, he would need to contact Toyota and let them know he would like to cancel his service agreementThey will most likely cancel his service agreement and lower his payments at a pro-rated amountIt would be pro-rated due to the fact it has been enacted for quite some time now.
We hope this is sufficient and that MrRyan will cease and desist attempting to defame Toyota of Stamford's good name and reputation
It is extremely unfortunate and disappointing in what has transpiredWe will continue to use this situation as a learning momentThis provides an opportunity to be aware of how we may be more accommodating to our clientsWe believe in continually improving as individuals and dealership as a whole
Thank you,
Duncan WMcKale
Vice President
Toyota of Stamford
###-###-#### (Ext1107)
###-###-#### (Cell)[email protected]@aol.comwww.toyotaofstamford.c...⇄
Complaint: ***
The response is merely that they will look into the matter furtherPlease do not close this case as it is still pending resolution.
Thank you.
Sincerely,
*** ***
To Revdex.com
The customer in question was never promised
any discount from the Service
CenterHe was informed to contact Toyota's Customer Care Center to see if
Toyota Corporate would allow any assistance with the vehicleHe was deniedAt
no time was the person quoted any other price than that of which he paidin
the essence of helping out a customer who infrequently visits the dealer,
previous visit was in Feb of 2012, he was offered future servicing at no
charge, service visits which would be oil changes and tire rotationsHe
declined the offer stating that he was going to get rid of the vehiclewe did
give him a discount as he did other work alsoi am sorry
that he had transmission issue, but do not feel that Toyota of Stamford did
anything to surprise him with any pricing he was not directly quoted
Thank You
To Revdex.com
The customer in question was never promised any discount from the Service
CenterHe was informed to contact Toyota's Customer Care Center to see if
Toyota Corporate would allow any assistance with the vehicleHe was deniedAt
no time was the person quoted any other price than that of which he paidin
the essence of helping out a customer who infrequently visits the dealer,
previous visit was in Feb of 2012, he was offered future servicing at no
charge, service visits which would be oil changes and tire rotationsHe
declined the offer stating that he was going to get rid of the vehiclewe did
give him a discount as he did other work alsoi am sorry
that he had transmission issue, but do not feel that Toyota of Stamford did
anything to surprise him with any pricing he was not directly quoted
Thank You
I am sorry you had an unpleasant experience on your last serviceWe do run coupons and specials but they must be presented at the time of check in/ write upWith this being said I am more than willing to give you a credit for the disputed
$Please give me a call at and we will issue your a credit to your credit card or discount on your next serviceThank you Jamie B***
I am sorry you had an unpleasant experience on your last serviceWe do run coupons and specials but they must be presented at the time of check in/ write upWith this being said I am more than willing to give you a credit for the disputed $Please give me a call at and we will
issue your a credit to your credit card or discount on your next serviceThank you Jamie B***
Yes, I'm responding to the correct caseI don't know were I got MrRyan fromI apologize for mistaking your name MrNeal
If the Extended Service Agreement is not utilized within the term, you will receive a refundIf you never have a repair that is covered under the Service Agreement within the term of the service agreement, you will receive a refund at the end of the term
Complaint:
I am rejecting this response because:
Per Toyota Of Stamford's response, I called Toyota Customer Service (###-###-####) and explained the situation They said they could cancel the extended warranty, but the money refunded would be applied towards the principal of the loan There is no way they can refund me the money directly or have the loan payments adjusted They also explained that if I did go ahead with that cancellation, it would be pro-rated and I wouldn't get the full amount back
I'd like, one last time, to ask for the detailed terms of Toyota Of Stamford's "extended service plan money back guarantee" to be emailed or mailed to me If the payment is going to stay the same and I'm not getting the full amount back, then it's not worth taking the loss
Also, my name is not "MrRyan" Are you replying to the correct complaint?
Sincerely,
Robert Neal
Hello *** ***? *** *** *** purchased a *** *** ***.? He was told it had a day powertrain warranty which covers major components; engine, transmission, drivetrain, etcit does not include the replacement of the steering shaftWe did offer *** ***? to do the
job at cost and still stand by the offer to do the job at costWe have tried everything to make *** ***? satisfied? Thank you,?
Hello [redacted] purchased a [redacted]. He was told it had a 60 day powertrain warranty which covers major components; engine, transmission, drivetrain, etc. it does not include the replacement of the steering shaft. We did offer [redacted] to do the...
job at cost and still stand by the offer to do the job at cost. We have tried everything to make [redacted] satisfied. Thank you,
Complaint: [redacted]
I am rejecting this response because:
The issue is not quite as simple as that. [redacted] has already explicitly accepted that the engine failure was caused by a faulty hose. Those [redacted] produced that did not use this particular part have not suffered with this problem. Because this particular brand of hose was not used in all [redacted], [redacted] took the decision not to issue a recall.
[redacted] covered the cost of the repair. However, they have not covered the other costs related to the incident. The question is whether those costs were directly related to the failure of the hose. Clearly they were. In any legal proceedings, this is the question that would be asked by the court. I am trying to avoid the need to go to court to reoover these costs. I am not asking for additional damages related to the inconvenience caused by the incident (which occurred at 11.30pm after a 7 hour flight from Europe), just reimbursement for actual costs incurred. This seems more than reasonable to me and avoids the need to file for this recovery plus damages in small claims court.
I do hope this can be resolved amicably.
Sincerely,
[redacted]
Dear Mr. [redacted],
I would like to preface by stating, nothing concerns us more as a dealership than to hear that a valued client has had an unpleasant experience at our service department. Customer service and...
satisfaction is our number one priority and has been for over 45 years. For this reason Toyota of Stamford considers it an honor to serve our community.
Our Dealership participates in [redacted]. We are committed to providing high quality customer service. Based on your www.Revdex.com.org review, you did not share that experience. That is very disappointing to us, and through this program, we have the opportunity to work with you to resolve any issues you experienced at our dealership.
With that said, I sincerely apologize for your unpleasant experience at our dealership. That is unlike our staff and culture of our dealership. Please give me a day or two to look into this matter further to see what we can do to accommodate your needs. We like to use these unfortunate situations as teachable moments. I will check into this further and please let us know if you have any suggestions for us moving forward. Thank you for bringing this matter to our attention.
Please feel free to contact me directly at any time. (See contact info. below):
Kind regards,
[redacted]
Toyota of Stamford
[redacted]
####-###-#### (Ext. [redacted])
####-###-#### (Cell)
[redacted]
Complaint: [redacted]
The response is merely that they will look into the matter further. Please do not close this case as it is still pending resolution.
Complaint: [redacted]
I am rejecting this response because:
The issue is not quite as simple as that. [redacted] has already explicitly accepted that the engine failure was caused by a faulty hose. Those [redacted] produced that did not use this particular part have not suffered with this problem. Because this particular brand of hose was not used in all [redacted] took the decision not to issue a recall.
[redacted] covered the cost of the repair. However, they have not covered the other costs related to the incident. The question is whether those costs were directly related to the failure of the hose. Clearly they were. In any legal proceedings, this is the question that would be asked by the court. I am trying to avoid the need to go to court to reoover these costs. I am not asking for additional damages related to the inconvenience caused by the incident (which occurred at 11.30pm after a 7 hour flight from Europe), just reimbursement for actual costs incurred. This seems more than reasonable to me and avoids the need to file for this recovery plus damages in small claims court.
I do hope this can be resolved amicably.
Sincerely,
[redacted]
To Revdex.com
The customer in question was never promised
any discount from the Service
CenterHe was informed to contact Toyota's Customer Care Center to see if
Toyota Corporate would allow any assistance with the vehicleHe was deniedAt
no time was the person quoted any other price than that of which he paidin
the essence of helping out a customer who infrequently visits the dealer,
previous visit was in Feb of 2012, he was offered future servicing at no
charge, service visits which would be oil changes and tire rotationsHe
declined the offer stating that he was going to get rid of the vehiclewe did
give him a discount as he did other work alsoi am sorry
that he had transmission issue, but do not feel that Toyota of Stamford did
anything to surprise him with any pricing he was not directly quoted
Thank You
Again, Toyota of Stamford does not make or set any warranty criteria or parametersTherefore, Toyota of Stamford is not liable or responsible for any reimbursementThat would be entirely [redacted] discretion
Complaint: [redacted] I am rejecting this response because: The issue is not quite as simple as that [redacted] has already explicitly accepted that the engine failure was caused by a faulty hoseThose [redacted] produced that did not use this particular part have not suffered with this problemBecause this particular brand of hose was not used in all [redacted] , [redacted] took the decision not to issue a recall [redacted] covered the cost of the repairHowever, they have not covered the other costs related to the incidentThe question is whether those costs were directly related to the failure of the hoseClearly they wereIn any legal proceedings, this is the question that would be asked by the courtI am trying to avoid the need to go to court to reoover these costsI am not asking for additional damages related to the inconvenience caused by the incident (which occurred at 11.30pm after a hour flight from Europe), just reimbursement for actual costs incurredThis seems more than reasonable to me and avoids the need to file for this recovery plus damages in small claims court I do hope this can be resolved amicably Sincerely, [redacted]
I am sorry you had an unpleasant experience on your last serviceWe do run coupons and specials but they must be presented at the time of check in/ write upWith this being said I am more than willing to give you a credit for the disputed $Please give me a call at and we will issue your a credit to your credit card or discount on your next serviceThank you Jamie B***
Hello [redacted] *** [redacted] purchased a [redacted] . He was told it had a day powertrain warranty which covers major components; engine, transmission, drivetrain, etcit does not include the replacement of the steering shaftWe did offer [redacted] to do the job at cost and still stand by the offer to do the job at costWe have tried everything to make [redacted] satisfied Thank you,
To Whom it May Concern,
Nothing concerns us more than to hear that a valued client has had an unpleasant experience at our dealershipCustomer service and satisfaction is our number one priority and has
been for over yearsFor this reason Toyota of Stamford considers it an honor to serve our communityWe appreciate the large number of considerate and loyal repeat customersThese customers and their relationship with our staff have contributed to Toyota of Stamford's impeccable reputation for decades
Again, we are sorry MrRyan had an unpleasant experience at our dealershipThat is unlike our staff and culture of our dealershipHowever, Toyota of Stamford has tried repeatedly to rectify and resolve the situation but to no availUnfortunately, MrRyan has taken this opportunity to make additional lengthy, vitriolic, nasty comments and reviews on at least different review sitesMrRyan even went as far as to make his user name and password TOSSucks on the site. I do not understand why, only now, is MrRyan willing to resolve this issue amicably
The Money Back Guarantee is specific to Toyota of StamfordWe have been offering this to our valued customers for yearsIt has been very successful and without incidentOur customers have taken advantage of the program and it gives them piece of mindThe program is very simple and strait forwardIf the Toyota Extended Service Agreement is not utilized (any repair work done covered under the service agreement) before the end of the term, MrRyan will receive a Money Back guaranteeIn no way, at no time, did Toyota of Stamford attempt to mislead or deceive MrRyanThe paperwork and coupon book are all perfectly valid and in no way deceptive.With that said, we will make yet another attempt to try and resolve this issueIf MrRyan would like a refund, he would need to contact Toyota and let them know he would like to cancel his service agreementThey will most likely cancel his service agreement and lower his payments at a pro-rated amountIt would be pro-rated due to the fact it has been enacted for quite some time now.
We hope this is sufficient and that MrRyan will cease and desist attempting to defame Toyota of Stamford's good name and reputation
It is extremely unfortunate and disappointing in what has transpiredWe will continue to use this situation as a learning momentThis provides an opportunity to be aware of how we may be more accommodating to our clientsWe believe in continually improving as individuals and dealership as a whole
Thank you,
Duncan WMcKale
Vice President
Toyota of Stamford
###-###-#### (Ext1107)
###-###-#### (Cell)[email protected]@aol.comwww.toyotaofstamford.c...⇄
Complaint: ***
The response is merely that they will look into the matter furtherPlease do not close this case as it is still pending resolution.
Thank you.
Sincerely,
*** ***
To Revdex.com
The customer in question was never promised
any discount from the Service
CenterHe was informed to contact Toyota's Customer Care Center to see if
Toyota Corporate would allow any assistance with the vehicleHe was deniedAt
no time was the person quoted any other price than that of which he paidin
the essence of helping out a customer who infrequently visits the dealer,
previous visit was in Feb of 2012, he was offered future servicing at no
charge, service visits which would be oil changes and tire rotationsHe
declined the offer stating that he was going to get rid of the vehiclewe did
give him a discount as he did other work alsoi am sorry
that he had transmission issue, but do not feel that Toyota of Stamford did
anything to surprise him with any pricing he was not directly quoted
Thank You
To Revdex.com
The customer in question was never promised any discount from the Service
CenterHe was informed to contact Toyota's Customer Care Center to see if
Toyota Corporate would allow any assistance with the vehicleHe was deniedAt
no time was the person quoted any other price than that of which he paidin
the essence of helping out a customer who infrequently visits the dealer,
previous visit was in Feb of 2012, he was offered future servicing at no
charge, service visits which would be oil changes and tire rotationsHe
declined the offer stating that he was going to get rid of the vehiclewe did
give him a discount as he did other work alsoi am sorry
that he had transmission issue, but do not feel that Toyota of Stamford did
anything to surprise him with any pricing he was not directly quoted
Thank You
I am sorry you had an unpleasant experience on your last serviceWe do run coupons and specials but they must be presented at the time of check in/ write upWith this being said I am more than willing to give you a credit for the disputed
$Please give me a call at and we will issue your a credit to your credit card or discount on your next serviceThank you Jamie B***
I am sorry you had an unpleasant experience on your last serviceWe do run coupons and specials but they must be presented at the time of check in/ write upWith this being said I am more than willing to give you a credit for the disputed $Please give me a call at and we will
issue your a credit to your credit card or discount on your next serviceThank you Jamie B***
Yes, I'm responding to the correct caseI don't know were I got MrRyan fromI apologize for mistaking your name MrNeal
If the Extended Service Agreement is not utilized within the term, you will receive a refundIf you never have a repair that is covered under the Service Agreement within the term of the service agreement, you will receive a refund at the end of the term
I have received the title and the cost of the vehicle was $18,
Complaint:
I am rejecting this response because:
Per Toyota Of Stamford's response, I called Toyota Customer Service (###-###-####) and explained the situation They said they could cancel the extended warranty, but the money refunded would be applied towards the principal of the loan There is no way they can refund me the money directly or have the loan payments adjusted They also explained that if I did go ahead with that cancellation, it would be pro-rated and I wouldn't get the full amount back
I'd like, one last time, to ask for the detailed terms of Toyota Of Stamford's "extended service plan money back guarantee" to be emailed or mailed to me If the payment is going to stay the same and I'm not getting the full amount back, then it's not worth taking the loss
Also, my name is not "MrRyan" Are you replying to the correct complaint?
Sincerely,
Robert Neal
Hello *** ***? *** *** *** purchased a *** *** ***.? He was told it had a day powertrain warranty which covers major components; engine, transmission, drivetrain, etcit does not include the replacement of the steering shaftWe did offer *** ***? to do the
job at cost and still stand by the offer to do the job at costWe have tried everything to make *** ***? satisfied? Thank you,?
Hello [redacted] purchased a [redacted]. He was told it had a 60 day powertrain warranty which covers major components; engine, transmission, drivetrain, etc. it does not include the replacement of the steering shaft. We did offer [redacted] to do the...
job at cost and still stand by the offer to do the job at cost. We have tried everything to make [redacted] satisfied. Thank you,
Complaint: [redacted]
I am rejecting this response because:
The issue is not quite as simple as that. [redacted] has already explicitly accepted that the engine failure was caused by a faulty hose. Those [redacted] produced that did not use this particular part have not suffered with this problem. Because this particular brand of hose was not used in all [redacted], [redacted] took the decision not to issue a recall.
[redacted] covered the cost of the repair. However, they have not covered the other costs related to the incident. The question is whether those costs were directly related to the failure of the hose. Clearly they were. In any legal proceedings, this is the question that would be asked by the court. I am trying to avoid the need to go to court to reoover these costs. I am not asking for additional damages related to the inconvenience caused by the incident (which occurred at 11.30pm after a 7 hour flight from Europe), just reimbursement for actual costs incurred. This seems more than reasonable to me and avoids the need to file for this recovery plus damages in small claims court.
I do hope this can be resolved amicably.
Sincerely,
[redacted]
Dear Mr. [redacted],
I would like to preface by stating, nothing concerns us more as a dealership than to hear that a valued client has had an unpleasant experience at our service department. Customer service and...
satisfaction is our number one priority and has been for over 45 years. For this reason Toyota of Stamford considers it an honor to serve our community.
Our Dealership participates in [redacted]. We are committed to providing high quality customer service. Based on your www.Revdex.com.org review, you did not share that experience. That is very disappointing to us, and through this program, we have the opportunity to work with you to resolve any issues you experienced at our dealership.
With that said, I sincerely apologize for your unpleasant experience at our dealership. That is unlike our staff and culture of our dealership. Please give me a day or two to look into this matter further to see what we can do to accommodate your needs. We like to use these unfortunate situations as teachable moments. I will check into this further and please let us know if you have any suggestions for us moving forward. Thank you for bringing this matter to our attention.
Please feel free to contact me directly at any time. (See contact info. below):
Kind regards,
[redacted]
Toyota of Stamford
[redacted]
####-###-#### (Ext. [redacted])
####-###-#### (Cell)
[redacted]
Complaint: [redacted]
The response is merely that they will look into the matter further. Please do not close this case as it is still pending resolution.
Thank you.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The issue is not quite as simple as that. [redacted] has already explicitly accepted that the engine failure was caused by a faulty hose. Those [redacted] produced that did not use this particular part have not suffered with this problem. Because this particular brand of hose was not used in all [redacted] took the decision not to issue a recall.
[redacted] covered the cost of the repair. However, they have not covered the other costs related to the incident. The question is whether those costs were directly related to the failure of the hose. Clearly they were. In any legal proceedings, this is the question that would be asked by the court. I am trying to avoid the need to go to court to reoover these costs. I am not asking for additional damages related to the inconvenience caused by the incident (which occurred at 11.30pm after a 7 hour flight from Europe), just reimbursement for actual costs incurred. This seems more than reasonable to me and avoids the need to file for this recovery plus damages in small claims court.
I do hope this can be resolved amicably.
Sincerely,
[redacted]
To Revdex.com
The customer in question was never promised
any discount from the Service
CenterHe was informed to contact Toyota's Customer Care Center to see if
Toyota Corporate would allow any assistance with the vehicleHe was deniedAt
no time was the person quoted any other price than that of which he paidin
the essence of helping out a customer who infrequently visits the dealer,
previous visit was in Feb of 2012, he was offered future servicing at no
charge, service visits which would be oil changes and tire rotationsHe
declined the offer stating that he was going to get rid of the vehiclewe did
give him a discount as he did other work alsoi am sorry
that he had transmission issue, but do not feel that Toyota of Stamford did
anything to surprise him with any pricing he was not directly quoted
Thank You