I would like to state, I understand Mr. [redacted] frustration. However, after a thorough review of this matter, it has been determined that Toyota of Stamford is not responsible for any reimbursement. That would be [redacted] discretion whether any tow or cab fair would be covered under warranty.
Thank you,
[redacted]
[redacted]
Toyota of Stamford
[redacted]
[redacted]
####-###-#### (Ext. [redacted])
####-###-#### (Cell)
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted],
I would like to preface by stating, nothing concerns us more as a dealership than to hear that a valued client has had an unpleasant experience at our service department. Customer service and satisfaction is our number one priority and has been for over 45 years. For...
this reason Toyota of Stamford considers it an honor to serve our community.
Our Dealership participates in [redacted]. We are committed to providing high quality customer service. Based on your www.Revdex.com.org review, you did not share that experience. That is very disappointing to us, and through this program, we have the opportunity to work with you to resolve any issues you experienced at our dealership.
With that said, I sincerely apologize for your unpleasant experience at our dealership. That is unlike our staff and culture of our dealership. Please give me a day or two to look into this matter further to see what we can do to accommodate your needs. We like to use these unfortunate situations as teachable moments. I will check into this further and please let us know if you have any suggestions for us moving forward. Thank you for bringing this matter to our attention.
Please feel free to contact me directly at any time. (See contact info. below):
Kind regards,
[redacted]
[redacted]
Toyota of Stamford
[redacted]
[redacted]
####-###-#### (Ext. [redacted])
####-###-#### (Cell)
[redacted]
[redacted]
[redacted]
Again, Toyota of Stamford does not make or set any warranty criteria or parameters. Therefore, Toyota of Stamford is not liable or responsible for any reimbursement. That would be entirely [redacted] discretion.
Despite past issues with Toyota Financial Services, I decided to call them up for speaker grills for my Toyota. So, stopped there today to pick my item up and enquire if the installation could be done the same day.
So extremely impressed!! Customer Service is exceptional, especially Rich, who with his pleasant and courteous disposition made my waiting period bearable.
Tony, got the crew and initiated the work on my car instantaneously, and the technician Pierre went above and beyond enabling clean professional work.
I had previously had a broken windshield, and he vacuumed the lingering broken glass, with that ever so pleasant smile. To top it off, the quoted price was not what I ended up paying, but quite reduced and the safety tips I received upon leaving, only signifies that their staff is well trained and proficient in their expertise.
Great Job, Toyota and thanks( Rich, Tony and Pierre)
I am sorry you had an unpleasant experience on your last service. We do run coupons and specials but they must be presented at the time of check in/ write up. With this being said I am more than willing to give you a credit for the disputed $26.00. Please give me a call at 203 883 5252 and we will...
issue your a credit to your credit card or discount on your next service. Thank you Jamie B[redacted]
I would like to state, I understand Mr. [redacted] frustration. However, after a thorough review of this matter, it has been determined that Toyota of Stamford is not responsible for any reimbursement. That would be [redacted] discretion whether any tow or cab fair would be covered under warranty.
Thank you,
[redacted]
[redacted]
Toyota of Stamford
[redacted]
[redacted]
####-###-#### (Ext. [redacted])
####-###-#### (Cell)
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted],
I would like to preface by stating, nothing concerns us more as a dealership than to hear that a valued client has had an unpleasant experience at our service department. Customer service and satisfaction is our number one priority and has been for over 45 years. For...
this reason Toyota of Stamford considers it an honor to serve our community.
Our Dealership participates in [redacted]. We are committed to providing high quality customer service. Based on your www.Revdex.com.org review, you did not share that experience. That is very disappointing to us, and through this program, we have the opportunity to work with you to resolve any issues you experienced at our dealership.
With that said, I sincerely apologize for your unpleasant experience at our dealership. That is unlike our staff and culture of our dealership. Please give me a day or two to look into this matter further to see what we can do to accommodate your needs. We like to use these unfortunate situations as teachable moments. I will check into this further and please let us know if you have any suggestions for us moving forward. Thank you for bringing this matter to our attention.
Please feel free to contact me directly at any time. (See contact info. below):
Kind regards,
[redacted]
[redacted]
Toyota of Stamford
[redacted]
[redacted]
####-###-#### (Ext. [redacted])
####-###-#### (Cell)
[redacted]
[redacted]
[redacted]
Again, Toyota of Stamford does not make or set any warranty criteria or parameters. Therefore, Toyota of Stamford is not liable or responsible for any reimbursement. That would be entirely [redacted] discretion.
Despite past issues with Toyota Financial Services, I decided to call them up for speaker grills for my Toyota. So, stopped there today to pick my item up and enquire if the installation could be done the same day.
So extremely impressed!! Customer Service is exceptional, especially Rich, who with his pleasant and courteous disposition made my waiting period bearable.
Tony, got the crew and initiated the work on my car instantaneously, and the technician Pierre went above and beyond enabling clean professional work.
I had previously had a broken windshield, and he vacuumed the lingering broken glass, with that ever so pleasant smile. To top it off, the quoted price was not what I ended up paying, but quite reduced and the safety tips I received upon leaving, only signifies that their staff is well trained and proficient in their expertise.
Great Job, Toyota and thanks( Rich, Tony and Pierre)
I am sorry you had an unpleasant experience on your last service. We do run coupons and specials but they must be presented at the time of check in/ write up. With this being said I am more than willing to give you a credit for the disputed $26.00. Please give me a call at 203 883 5252 and we will...
issue your a credit to your credit card or discount on your next service. Thank you Jamie B[redacted]
I have received the title and the cost of the vehicle was $18,135.