Midwest Automotive Connection

I do apologize about the inconvenience that you have been having with everything, I have been under the impression that you have been in contact with your sales person Raymond because I agree the time you have been waiting with no contact is to long. I do depend on the individuals that I hire to...

take care of my customers because of the fact it is almost impossible to get back with everyone due to scheduling and the duties I perform here at Midwest Automotive Connection. In saying that we have checked your vehicle out here and have not been able to recreate the problem that you stated is wrong with the vehicle we as a dealership have decided to have the car check out by a local repair facility that specializes in foreign and performance vehicles just as a second opinion. I want to make sure we have done the best we can to make sure the vehicle is operating the way it should. I  will make sure that everything is expedited quickly for you. Sorry for any inconvenience this has caused for you.

With regaurd to the complaint of the deposit, It is company policy that they are non refundable deposits you gave us the deposit over the phone to hold the vehicle since you lived 2 hours away. When you arrived the ca was in the back still being cleaned for delivery to you  and we did check...

out the complaint on the break light fault it was because the break sensors need to be replaced. I told you the issue on the car.  The only paperwork you started to do here was a credit application so that we could obtain financing for you. after we obtained financing for you was when you had a problem with the sensors because of my belief you were unhappy about the rate. we allowed you to check with your bank which you did. After all the back and forth I was able to offer you a compromise on the break sensors in which you have to replace the pads also, you declined the compromise then at that point wanted out of the deal. We spoke about the deposit not being refundable you accepted that fact and drove home. the next day Jose called you and worked out an arrangement that we would go ahead and do the repair at no cost to you, and you at that point still refused to do the deal on the car we had tried and made every consesion we could for you from price to the work to be promised in no way did we not try and work with you, You as a customer decided to back out of the deal we did not as a company we had everything arranged for you and at this point I do not see how we owe your non refundable deposit back nor do I see why you tried to give us a bad review for just trying to put together a deal that you backed out of.