We at PMI do agree with the tenant that this has taken to long The owner required multiple bids on this job which took time to get The owner than did approve a vendor We were told by the vendor they would do the job and communicate to the tenant We followed up with the vendor to check on the status and the vendor informed us they had changed their mind and were not going to do the job.We made this a priority to address and will be in communication with the tenant
This service call was turned over to our preferred appliance vendor, whom we have worked with for years They informed us that they did call multiple times to schedule a visit to no avail We asked the tenant to contact the vendor due to the difficulty of scheduling with the vendor Due to the inability to schedule this, we went ahead and just replaced the dishwasher.The issue with the late fees and evictions was that the tenant chose not to pay the rent in full due to the fact the dishwasher was not working when our vendor could not reach them to schedule a time We informed them that the owner does not give a discount on rent for a situation like this and they needed to pay their rent in full
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The doorbell has not been resolved and we did not see the property prior to signing, so this is incorrect informationWe have not signed off on a original walk through, as stated in the rental agreement, because we were never provided one, since the state of the home was so poor, per our original walk through with KaiSo we have no idea what we are responsible for when our lease is expiredWe need an official first walk through again, with the walk-through agent so he may see the condition of the home, so then we may sign off and know exactly what we are responsible forSince there were so many issues, Kai, simply put in repair requests for the items to be addressed and mentioned we can address the walk through when the items have been taken care ofI understand that you may be at the mercy of the homeowner, but you are representing the homeowner and you are responsible for the turnWe rented based on recommendations of your services, so when Kai told us that this was the worst turn he had seen in his many years in the company, we feel that there should be some ownership from the management company as a resultCombining this with ill prepared, very value oriented (not quality oriented) repair work, thus far, we feel there should be some compensation Regards, [redacted] ***
PMI MIdwest has been in communication with Ms [redacted] about her security deposit Attached is the day letter and breakdown of what Ms [redacted] was charged for upon her move-out We did speak with her, as well about the letter and charges, and explained to her these charges She claimed over the phone she did not receive this information, so, we have sent it out again In addition to these attached documents we also have pictures and invoices to substantiate these charges should Ms [redacted] wish to pursue this matter legally, we are prepared to go to court for this Ms [redacted] has not been ignored, she is just not satisfied with our position Mark J***President - PMI Midwest
The tenants of this property did not return the property in the condition it was given to them All of the fees charged to them have been documented and shared with them These fees are reasonable and justified The lease specifically stated their responsibilities with the property and they did not honor their lease commitment
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This complaint was as much about poor customer service as the fenceWhich was not addressed in the company's responseWe had left multiple voice mail messages and called numerous times with no responseIf the company had all that information prior to this complaint and shared it with us no complaint would have been filedThe phone call to my husband that is mentioned below was a month agoRegards, [redacted]
I am not sure why this complaint has been filed. The owner prior to the lease signing did agree to approve the fence, we received bids on the fence and the owner is under contract for the fence installation. The fence company approved for the installation has applied for HOA approval and... that is where the delay lies. We still do not have HOA approval, they have come back to the fence company a couple of times requesting additional information to approve. The fence company has diligently provided this additional information. We have informed the tenant of this and originally shared with the tenant that it typically takes 6-8 weeks minimum to get the fence installed and based on the HOA could take longer. We are just now approaching the 8 week mark. We understand this is frustrating for the tenant, it is also frustrating for us and the owner as well. We have done everything we can and it is now in the hands of the HOA for approval. The fence company is diligently working on this as they can not install the fence and get paid until HOA approval.
There is simply very little validity to this complaint We have handled this situation in a professional matter We did visit their home and they refused to let us in in the time frame we had relayed to them(which was 9-12) As the complaint states, the tenant stated when he spoke
to our tech and our tech said he was scheduled to be there between 9-and the tenant rudely stated it was 10:30, our tech(who is our head tech as well) stated he did have a clock in his truck and would be there in the allocated time
In regards to the calls he is referring to, he was informed our techs were in a class and he would be called after they were out He called multiple times in a short period even though he was informed they were in a class When he spoke to our dispatcher, she was not short and dismissive, she only informed him of the same information as our receptionist did Again, these calls all came before 9:on the day he was informed we would be there between and
In addition to the email that the tenant is claiming we did not send, we are willing to provide proof of this email
We have addressed some of these issues and have been in discussion with the owner on the remaining We hope to have the remainder of these addressed next week
The walk thru has been scheduled We did this turn to the level the owner required and approved There were issues on the moand they were addressed In addition, we worked diligently and in favor of you as the tenant to get the owner to replace the flooring when the owner only wished to repair it We did this in the good will of the customer and our good business practice I have spoken with your realtor and we feel we have handled this matter professionally and we are not putting our business practices and service above the good will of the customer I can be reached directly to speak with further with you in this matter if you wish
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of All, I can't not believe this. when Speaking withe PMI over several times. Not one time did any one explain to me the nature of the letter as yesterday I asked the person who answered the phoneShe put me on hold after I told her I did not receive a letter from them. She came back on the phone and said that the letter will be sent out again. I kept asking what was the letter about and PMI never said what it was about I again asked several times. Then I asked to speak with Gen or Jen who ever and I was told that she was not able to talk to me. I could not open the document sent and still don't know what is being sent. But this is crazyNo one never had a walk through with me, no has ever contacted until I started asking about my refund. And yes ready to go to court when everAnd will get my court cost paid PMI And time off for unjustified untruth in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MAY 14TH Evening I called and spoke with Mark *** on Friday 5/11/after leaving a message on his phone. Friday I asked Mark if he was the one that saw my apartment that reflect overstated charges. As I related, I live a lone, I have no animal, no children and very little people to visit as I am stay very busyI kept a clean apartment and still can't understand why I am charged for living years in this apartment with the prior owner who inspected those apartments often, that I had to have walls painted and carpet only in two upstairs room cleanedI always take of my shoes at the door. So I am still very taken by these charges. I even bought new hook faucet for the dinning room and upstairs bathroom in which the prior Apartment owners put in. Mark said that he will talk with his owners/company and would get back with on Monday 5/14/2018. I haven't heard anything yet. Per letter finally received from PMI Midwest, they are charging me $600.00?? I feel this is ridiculous, I could seen if I had neglected the apartment but that apartment was cleaned when I left. Being a residence there never missing a month of rent for years and other apartment places I have leaved have I ever experienced such action as this. After years of living, the apartments owner usually do refresh painting and carpet cleaning if needed themselves why am I paying for this? I am being charged $for blind, One. That is crazyWhere are my rights? PMI noting on their letter that if I don't pay it will be reported to the credit Bureau. This is intimidation and a threat as I feel. So yes I am re-acting to their response because I just can't believed that I am being charged the prices. PMI never told me anything over the phone, I kept asking what did the letter stated to the person who answered the phone and when I ask to speak with Jennifer, the person on the phone said she was unavailable. They never ever told me anything except that I will get a copy of the billing and letter in the mail. Ok if I have been moved since the end of Februarywhy haven't they reached out to me about these expenses before I called during the 1st week of May to find out what was going with my Deposit. Besides, I did not know that PMI Midwest had bought the company until after Had moved outI did not know that the prior owners were looking to sell. So I really only know of PMI Midwest until this situationThis is horrible. I have not rented from themThis is crazy. I am currently still waiting to hear from Mark *** since speaking with him on Friday, as he said the information given to him, it seems that he will be discussing it with the Owners per his conversationSo that is where it is. I am basically wanting my deposit of $300.00. My apartment was cleaned, I have not seen any pictures of what anything PMI Midwest took to she me why anything. I requested copies of pictures to Mark *** on Friday. I have never rented from PMI Midwest. Why didn't they send me pictures of the walls and floor that was so call bad in order to charge me at all. PMI Midwest did not include pictures when they sent the copy letters and invoice that I never Received before. Telling my experience hereI just want fair treatmentThis is not rightThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please schedule the walk-thru as you mentionedThe reason I am not satisfied with just this response is that still no ownership for the mistakes has been takenI would like PMI to admit fault that the turn of this home did not meet there standards and that they apologize for the quality of the home and quantity of repairs and time frame in which they were and continue to be completed, based on my original complaintI obviously cannot force compensation from youYou are a business and are obviously putting your business practices above service and good will of the customer, which is what drives the businessYour business is also driven by the recommendations of your customers and rental agentsI feel that there is always a time to change your stance and provide faith in your company to do the right thing, but my agent and my family will be hard pressed to recommend your management company to our colleagues and friends, as a result of your business stance Feel free to reach out to our agent, Rob S*** with 21st Century, as well to gain a 2nd opinion that this was in fact one of the worst home turns you have provided in his years in the business.
Regards,
*** ***
We at PMI do agree with the tenant that this has taken to long The owner required multiple bids on this job which took time to get The owner than did approve a vendor We were told by the vendor they would do the job and communicate to the tenant We followed up with the
vendor to check on the status and the vendor informed us they had changed their mind and were not going to do the job.We made this a priority to address and will be in communication with the tenant
As the property management company we can only do what owner's approve us to do This, sometimes, is not what tenant's want done The tenant is correct that the windows did need repaired The tenant wanted the windows replace and not repaired The owner did not want to
replace the windows and asked that we repair them We did engage a vendor to do these repairs This is a vendor we have used multiple times and have been please with their work The tenant stated this vendor is a carpet restoration company This vendor does restore carpet but that is not the only thing they do They are a general contractor They did go out and do some of the repairs and had to order parts to finish all the repairs The wrong parts were delivered so they could not finish the repairs They did get the right parts and did repair the windows We do agree the vendor did not get it done as quickly as we would like but this was the first occasion that we had any sort of issue with this vendor We have shared our concern with the vendor on this project We no longer manage this property, so, we cannot confirm if the windows are completely functional or not Nor can we further assist the tenant with this manner We were responsive to the tenant about this matter, it just came down to the vendor have some issues in getting the windows repaired.Mark ***President-PMI Midwest
Yes, there was a typo in the listing of this property's rent amount and was discovered after this person saw the property and was changed on all marketing sites It was brought to their attention when they turned in the application, that the rent is actually $1,399/mo This was an honest
mistake, we shared this information with the tenant and we offered to refund the applicant their application fee The tenant agreed to this and we are mailing it back to her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
We at PMI do agree with the tenant that this has taken to long The owner required multiple bids on this job which took time to get The owner than did approve a vendor We were told by the vendor they would do the job and communicate to the tenant We followed up with the vendor to check on the status and the vendor informed us they had changed their mind and were not going to do the job.We made this a priority to address and will be in communication with the tenant
This service call was turned over to our preferred appliance vendor, whom we have worked with for years They informed us that they did call multiple times to schedule a visit to no avail We asked the tenant to contact the vendor due to the difficulty of scheduling with the vendor Due to the inability to schedule this, we went ahead and just replaced the dishwasher.The issue with the late fees and evictions was that the tenant chose not to pay the rent in full due to the fact the dishwasher was not working when our vendor could not reach them to schedule a time We informed them that the owner does not give a discount on rent for a situation like this and they needed to pay their rent in full
Hi I haven't received my refund from the company yetI have spoke to different people and no one will call me backRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The doorbell has not been resolved and we did not see the property prior to signing, so this is incorrect informationWe have not signed off on a original walk through, as stated in the rental agreement, because we were never provided one, since the state of the home was so poor, per our original walk through with KaiSo we have no idea what we are responsible for when our lease is expiredWe need an official first walk through again, with the walk-through agent so he may see the condition of the home, so then we may sign off and know exactly what we are responsible forSince there were so many issues, Kai, simply put in repair requests for the items to be addressed and mentioned we can address the walk through when the items have been taken care ofI understand that you may be at the mercy of the homeowner, but you are representing the homeowner and you are responsible for the turnWe rented based on recommendations of your services, so when Kai told us that this was the worst turn he had seen in his many years in the company, we feel that there should be some ownership from the management company as a resultCombining this with ill prepared, very value oriented (not quality oriented) repair work, thus far, we feel there should be some compensation Regards, [redacted] ***
PMI MIdwest has been in communication with Ms [redacted] about her security deposit Attached is the day letter and breakdown of what Ms [redacted] was charged for upon her move-out We did speak with her, as well about the letter and charges, and explained to her these charges She claimed over the phone she did not receive this information, so, we have sent it out again In addition to these attached documents we also have pictures and invoices to substantiate these charges should Ms [redacted] wish to pursue this matter legally, we are prepared to go to court for this Ms [redacted] has not been ignored, she is just not satisfied with our position Mark J***President - PMI Midwest
The tenants of this property did not return the property in the condition it was given to them All of the fees charged to them have been documented and shared with them These fees are reasonable and justified The lease specifically stated their responsibilities with the property and they did not honor their lease commitment
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This complaint was as much about poor customer service as the fenceWhich was not addressed in the company's responseWe had left multiple voice mail messages and called numerous times with no responseIf the company had all that information prior to this complaint and shared it with us no complaint would have been filedThe phone call to my husband that is mentioned below was a month agoRegards, [redacted]
I am not sure why this complaint has been filed. The owner prior to the lease signing did agree to approve the fence, we received bids on the fence and the owner is under contract for the fence installation. The fence company approved for the installation has applied for HOA approval and... that is where the delay lies. We still do not have HOA approval, they have come back to the fence company a couple of times requesting additional information to approve. The fence company has diligently provided this additional information. We have informed the tenant of this and originally shared with the tenant that it typically takes 6-8 weeks minimum to get the fence installed and based on the HOA could take longer. We are just now approaching the 8 week mark. We understand this is frustrating for the tenant, it is also frustrating for us and the owner as well. We have done everything we can and it is now in the hands of the HOA for approval. The fence company is diligently working on this as they can not install the fence and get paid until HOA approval.
There is simply very little validity to this complaint We have handled this situation in a professional matter We did visit their home and they refused to let us in in the time frame we had relayed to them(which was 9-12) As the complaint states, the tenant stated when he spoke
to our tech and our tech said he was scheduled to be there between 9-and the tenant rudely stated it was 10:30, our tech(who is our head tech as well) stated he did have a clock in his truck and would be there in the allocated time
In regards to the calls he is referring to, he was informed our techs were in a class and he would be called after they were out He called multiple times in a short period even though he was informed they were in a class When he spoke to our dispatcher, she was not short and dismissive, she only informed him of the same information as our receptionist did Again, these calls all came before 9:on the day he was informed we would be there between and
In addition to the email that the tenant is claiming we did not send, we are willing to provide proof of this email
We have addressed some of these issues and have been in discussion with the owner on the remaining We hope to have the remainder of these addressed next week
The walk thru has been scheduled We did this turn to the level the owner required and approved There were issues on the moand they were addressed In addition, we worked diligently and in favor of you as the tenant to get the owner to replace the flooring when the owner only wished to repair it We did this in the good will of the customer and our good business practice I have spoken with your realtor and we feel we have handled this matter professionally and we are not putting our business practices and service above the good will of the customer I can be reached directly to speak with further with you in this matter if you wish
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of All, I can't not believe this. when Speaking withe PMI over several times. Not one time did any one explain to me the nature of the letter as yesterday I asked the person who answered the phoneShe put me on hold after I told her I did not receive a letter from them. She came back on the phone and said that the letter will be sent out again. I kept asking what was the letter about and PMI never said what it was about I again asked several times. Then I asked to speak with Gen or Jen who ever and I was told that she was not able to talk to me. I could not open the document sent and still don't know what is being sent. But this is crazyNo one never had a walk through with me, no has ever contacted until I started asking about my refund. And yes ready to go to court when everAnd will get my court cost paid PMI And time off for unjustified untruth in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MAY 14TH Evening I called and spoke with Mark *** on Friday 5/11/after leaving a message on his phone. Friday I asked Mark if he was the one that saw my apartment that reflect overstated charges. As I related, I live a lone, I have no animal, no children and very little people to visit as I am stay very busyI kept a clean apartment and still can't understand why I am charged for living years in this apartment with the prior owner who inspected those apartments often, that I had to have walls painted and carpet only in two upstairs room cleanedI always take of my shoes at the door. So I am still very taken by these charges. I even bought new hook faucet for the dinning room and upstairs bathroom in which the prior Apartment owners put in. Mark said that he will talk with his owners/company and would get back with on Monday 5/14/2018. I haven't heard anything yet. Per letter finally received from PMI Midwest, they are charging me $600.00?? I feel this is ridiculous, I could seen if I had neglected the apartment but that apartment was cleaned when I left. Being a residence there never missing a month of rent for years and other apartment places I have leaved have I ever experienced such action as this. After years of living, the apartments owner usually do refresh painting and carpet cleaning if needed themselves why am I paying for this? I am being charged $for blind, One. That is crazyWhere are my rights? PMI noting on their letter that if I don't pay it will be reported to the credit Bureau. This is intimidation and a threat as I feel. So yes I am re-acting to their response because I just can't believed that I am being charged the prices. PMI never told me anything over the phone, I kept asking what did the letter stated to the person who answered the phone and when I ask to speak with Jennifer, the person on the phone said she was unavailable. They never ever told me anything except that I will get a copy of the billing and letter in the mail. Ok if I have been moved since the end of Februarywhy haven't they reached out to me about these expenses before I called during the 1st week of May to find out what was going with my Deposit. Besides, I did not know that PMI Midwest had bought the company until after Had moved outI did not know that the prior owners were looking to sell. So I really only know of PMI Midwest until this situationThis is horrible. I have not rented from themThis is crazy. I am currently still waiting to hear from Mark *** since speaking with him on Friday, as he said the information given to him, it seems that he will be discussing it with the Owners per his conversationSo that is where it is. I am basically wanting my deposit of $300.00. My apartment was cleaned, I have not seen any pictures of what anything PMI Midwest took to she me why anything. I requested copies of pictures to Mark *** on Friday. I have never rented from PMI Midwest. Why didn't they send me pictures of the walls and floor that was so call bad in order to charge me at all. PMI Midwest did not include pictures when they sent the copy letters and invoice that I never Received before. Telling my experience hereI just want fair treatmentThis is not rightThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please schedule the walk-thru as you mentionedThe reason I am not satisfied with just this response is that still no ownership for the mistakes has been takenI would like PMI to admit fault that the turn of this home did not meet there standards and that they apologize for the quality of the home and quantity of repairs and time frame in which they were and continue to be completed, based on my original complaintI obviously cannot force compensation from youYou are a business and are obviously putting your business practices above service and good will of the customer, which is what drives the businessYour business is also driven by the recommendations of your customers and rental agentsI feel that there is always a time to change your stance and provide faith in your company to do the right thing, but my agent and my family will be hard pressed to recommend your management company to our colleagues and friends, as a result of your business stance Feel free to reach out to our agent, Rob S*** with 21st Century, as well to gain a 2nd opinion that this was in fact one of the worst home turns you have provided in his years in the business.
Regards,
*** ***
We at PMI do agree with the tenant that this has taken to long The owner required multiple bids on this job which took time to get The owner than did approve a vendor We were told by the vendor they would do the job and communicate to the tenant We followed up with the
vendor to check on the status and the vendor informed us they had changed their mind and were not going to do the job.We made this a priority to address and will be in communication with the tenant
As the property management company we can only do what owner's approve us to do This, sometimes, is not what tenant's want done The tenant is correct that the windows did need repaired The tenant wanted the windows replace and not repaired The owner did not want to
replace the windows and asked that we repair them We did engage a vendor to do these repairs This is a vendor we have used multiple times and have been please with their work The tenant stated this vendor is a carpet restoration company This vendor does restore carpet but that is not the only thing they do They are a general contractor They did go out and do some of the repairs and had to order parts to finish all the repairs The wrong parts were delivered so they could not finish the repairs They did get the right parts and did repair the windows We do agree the vendor did not get it done as quickly as we would like but this was the first occasion that we had any sort of issue with this vendor We have shared our concern with the vendor on this project We no longer manage this property, so, we cannot confirm if the windows are completely functional or not Nor can we further assist the tenant with this manner We were responsive to the tenant about this matter, it just came down to the vendor have some issues in getting the windows repaired.Mark ***President-PMI Midwest
Yes, there was a typo in the listing of this property's rent amount and was discovered after this person saw the property and was changed on all marketing sites It was brought to their attention when they turned in the application, that the rent is actually $1,399/mo This was an honest
mistake, we shared this information with the tenant and we offered to refund the applicant their application fee The tenant agreed to this and we are mailing it back to her
We are refunding her application fee She is welcome to pick it up at our office or we will mail it to her if she provides her mailing address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***