We do not agree with these accusations We did send proof of the charges against the tenant's deposit It was done per Indiana statute and it did break down the itemized charges If we did not send her proof of these charges, how would she know what she is being charged? At
no time was the tenant promised new patio doors nor was mold ever confirmed in her apartment even though multiple visits were made to her apartment We have spoken with the owner's of the apartment building and they are willing to agree to her request that we will call it even and only charge her for the full amount of her deposit, which is $ We will waive the additional fees This is not an admission of fault, we are just willing to agree to her request to resolve this matter
We are happy to schedule another walk-thru We will reach out to you to schedule Again, we have gone to the owner to get the flooring repaired and the owner has stated there will be no rental compensation
There were tenants in this house and the house was trashed by these tenants We typically pre-market a home prior to a tenant moving out and this house was in such bad shape we could not do this We even let the tenants stay past the term of their lease to get the property cleaned up
We have pictures of the condition of this property and documentation of the work done If this previous tenant does not pay the amount invoiced to them, we will turn this over to our attorney and collection agency In addition, these tenants had a pet dog and that was the main cause of the damage to this property The lease states they were not to have any pets and this is a direct violation of the lease terms I have attached a copy of the lease to prove this
This service call was turned over to our preferred appliance vendor, whom we have worked with for years They informed us that they did call multiple times to schedule a visit to no avail We asked the tenant to contact the vendor due to the difficulty of scheduling with the
vendor Due to the inability to schedule this, we went ahead and just replaced the dishwasher.The issue with the late fees and evictions was that the tenant chose not to pay the rent in full due to the fact the dishwasher was not working when our vendor could not reach them to schedule a time We informed them that the owner does not give a discount on rent for a situation like this and they needed to pay their rent in full
PMI MIdwest has been in communication with Ms. [redacted] about her security deposit. Attached is the 45 day letter and breakdown of what Ms. [redacted] was charged for upon her move-out. We did speak with her, as well about the letter and charges, and explained to her these charges. She...
claimed over the phone she did not receive this information, so, we have sent it out again. In addition to these attached documents we also have pictures and invoices to substantiate these charges should Ms. [redacted] wish to pursue this matter legally, we are prepared to go to court for this. Ms. [redacted] has not been ignored, she is just not satisfied with our position. Mark J[redacted]President - PMI Midwest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The doorbell has not been resolved and we did not see the property prior to signing, so this is incorrect information. We have not signed off on a original walk through, as stated in the rental agreement, because we were never provided one, since the state of the home was so poor, per our original walk through with Kai. So we have no idea what we are responsible for when our lease is expired. We need an official first walk through again, with the walk-through agent so he may see the condition of the home, so then we may sign off and know exactly what we are responsible for. Since there were so many issues, Kai, simply put in repair requests for the items to be addressed and mentioned we can address the walk through when the items have been taken care of. I understand that you may be at the mercy of the homeowner, but you are representing the homeowner and you are responsible for the turn. We rented based on recommendations of your services, so when Kai told us that this was the worst turn he had seen in his many years in the company, we feel that there should be some ownership from the management company as a result. Combining this with ill prepared, very value oriented (not quality oriented) repair work, thus far, we feel there should be some compensation.
Regards,
[redacted]
The tenants of this property did not return the property in the condition it was given to them. All of the fees charged to them have been documented and shared with them. These fees are reasonable and justified. The lease specifically stated their responsibilities with the property...
We have addressed all work orders placed by the tenant's other than an ice maker issue, of which the work order was placed less than a week ago and we have already engaged an appliance company to repair and an hoa requirement that trees be planted, which we have engaged a landscape company to do as...
well.In regards to the condition of the property, the tenants viewed the property prior to lease sign and signed a lease that states they accept the property, 'as-is'. The tenant's requested all new flooring and we were in agreement with them that something should be done as the tiles were cracking. We communicated this with their realtor and the owner of the property. This was a very large expense and the owner did not feel it necessary to do. We did not agree and pursued multiple quotes and opinions on the matte and this was the cause for the delay in getting the work done but was also the cause for the owner to agree to replace the flooring. We were in constant communication with the tenant and I the owner of PMI Midwest spoke with the tenant and communicated our agreement with them on this matter but this was a situation we had to get owner approval. It was due to our persistence with this matter that we got the owner to agree to replace the flooring on the first floor. The doorbell and refrigerator have also been repaired.There are certain items that are beyond the limits of what we can do as a management company and if the owner will not give us approval or requires multiple quotes, we must follow those requests.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint was as much about poor customer service as the fence. Which was not addressed in the company's response. We had left multiple voice mail messages and called numerous times with no response. If the company had all that information prior to this complaint and shared it with us no complaint would have been filed. The phone call to my husband that is mentioned below was a month ago. Regards,[redacted]
I am not sure why this complaint has been filed. The owner prior to the lease signing did agree to approve the fence, we received bids on the fence and the owner is under contract for the fence installation. The fence company approved for the installation has applied for HOA approval and...
that is where the delay lies. We still do not have HOA approval, they have come back to the fence company a couple of times requesting additional information to approve. The fence company has diligently provided this additional information. We have informed the tenant of this and originally shared with the tenant that it typically takes 6-8 weeks minimum to get the fence installed and based on the HOA could take longer. We are just now approaching the 8 week mark. We understand this is frustrating for the tenant, it is also frustrating for us and the owner as well. We have done everything we can and it is now in the hands of the HOA for approval. The fence company is diligently working on this as they can not install the fence and get paid until HOA approval.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Mr. [redacted] did receive his Security deposit in full. Nothing was withheld from it. We did mail it within the 45 days but it was returned as the address was incorrect. Since then his deposit has been resent via the mail.Mark [redacted]President-PMI Midwest
It is unfortunate that Ms. [redacted] does not find my response adequate but I did provide the security deposit letter and the break down of the charges she incurred. Should she wish to discuss this matter further, she is welcome to call me directly at 317.507.0191. The fees are true and we have pictures and invoices to justify these charges. If she feels the need to file in court, we are prepared to stand by our decision in court.
We do not agree with these accusations We did send proof of the charges against the tenant's deposit It was done per Indiana statute and it did break down the itemized charges If we did not send her proof of these charges, how would she know what she is being charged? At
no time was the tenant promised new patio doors nor was mold ever confirmed in her apartment even though multiple visits were made to her apartment We have spoken with the owner's of the apartment building and they are willing to agree to her request that we will call it even and only charge her for the full amount of her deposit, which is $ We will waive the additional fees This is not an admission of fault, we are just willing to agree to her request to resolve this matter
We are happy to schedule another walk-thru We will reach out to you to schedule Again, we have gone to the owner to get the flooring repaired and the owner has stated there will be no rental compensation
There were tenants in this house and the house was trashed by these tenants We typically pre-market a home prior to a tenant moving out and this house was in such bad shape we could not do this We even let the tenants stay past the term of their lease to get the property cleaned up
We have pictures of the condition of this property and documentation of the work done If this previous tenant does not pay the amount invoiced to them, we will turn this over to our attorney and collection agency In addition, these tenants had a pet dog and that was the main cause of the damage to this property The lease states they were not to have any pets and this is a direct violation of the lease terms I have attached a copy of the lease to prove this
This service call was turned over to our preferred appliance vendor, whom we have worked with for years They informed us that they did call multiple times to schedule a visit to no avail We asked the tenant to contact the vendor due to the difficulty of scheduling with the
vendor Due to the inability to schedule this, we went ahead and just replaced the dishwasher.The issue with the late fees and evictions was that the tenant chose not to pay the rent in full due to the fact the dishwasher was not working when our vendor could not reach them to schedule a time We informed them that the owner does not give a discount on rent for a situation like this and they needed to pay their rent in full
PMI MIdwest has been in communication with Ms. [redacted] about her security deposit. Attached is the 45 day letter and breakdown of what Ms. [redacted] was charged for upon her move-out. We did speak with her, as well about the letter and charges, and explained to her these charges. She...
claimed over the phone she did not receive this information, so, we have sent it out again. In addition to these attached documents we also have pictures and invoices to substantiate these charges should Ms. [redacted] wish to pursue this matter legally, we are prepared to go to court for this. Ms. [redacted] has not been ignored, she is just not satisfied with our position. Mark J[redacted]President - PMI Midwest
Hi I haven't received my refund from the company yet. I have spoke to 2 different people and no one will call me back. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The doorbell has not been resolved and we did not see the property prior to signing, so this is incorrect information. We have not signed off on a original walk through, as stated in the rental agreement, because we were never provided one, since the state of the home was so poor, per our original walk through with Kai. So we have no idea what we are responsible for when our lease is expired. We need an official first walk through again, with the walk-through agent so he may see the condition of the home, so then we may sign off and know exactly what we are responsible for. Since there were so many issues, Kai, simply put in repair requests for the items to be addressed and mentioned we can address the walk through when the items have been taken care of. I understand that you may be at the mercy of the homeowner, but you are representing the homeowner and you are responsible for the turn. We rented based on recommendations of your services, so when Kai told us that this was the worst turn he had seen in his many years in the company, we feel that there should be some ownership from the management company as a result. Combining this with ill prepared, very value oriented (not quality oriented) repair work, thus far, we feel there should be some compensation.
Regards,
[redacted]
The tenants of this property did not return the property in the condition it was given to them. All of the fees charged to them have been documented and shared with them. These fees are reasonable and justified. The lease specifically stated their responsibilities with the property...
and they did not honor their lease commitment.
We have addressed all work orders placed by the tenant's other than an ice maker issue, of which the work order was placed less than a week ago and we have already engaged an appliance company to repair and an hoa requirement that trees be planted, which we have engaged a landscape company to do as...
well.In regards to the condition of the property, the tenants viewed the property prior to lease sign and signed a lease that states they accept the property, 'as-is'. The tenant's requested all new flooring and we were in agreement with them that something should be done as the tiles were cracking. We communicated this with their realtor and the owner of the property. This was a very large expense and the owner did not feel it necessary to do. We did not agree and pursued multiple quotes and opinions on the matte and this was the cause for the delay in getting the work done but was also the cause for the owner to agree to replace the flooring. We were in constant communication with the tenant and I the owner of PMI Midwest spoke with the tenant and communicated our agreement with them on this matter but this was a situation we had to get owner approval. It was due to our persistence with this matter that we got the owner to agree to replace the flooring on the first floor. The doorbell and refrigerator have also been repaired.There are certain items that are beyond the limits of what we can do as a management company and if the owner will not give us approval or requires multiple quotes, we must follow those requests.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint was as much about poor customer service as the fence. Which was not addressed in the company's response. We had left multiple voice mail messages and called numerous times with no response. If the company had all that information prior to this complaint and shared it with us no complaint would have been filed. The phone call to my husband that is mentioned below was a month ago. Regards,[redacted]
I am not sure why this complaint has been filed. The owner prior to the lease signing did agree to approve the fence, we received bids on the fence and the owner is under contract for the fence installation. The fence company approved for the installation has applied for HOA approval and...
that is where the delay lies. We still do not have HOA approval, they have come back to the fence company a couple of times requesting additional information to approve. The fence company has diligently provided this additional information. We have informed the tenant of this and originally shared with the tenant that it typically takes 6-8 weeks minimum to get the fence installed and based on the HOA could take longer. We are just now approaching the 8 week mark. We understand this is frustrating for the tenant, it is also frustrating for us and the owner as well. We have done everything we can and it is now in the hands of the HOA for approval. The fence company is diligently working on this as they can not install the fence and get paid until HOA approval.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Mr. [redacted] did receive his Security deposit in full. Nothing was withheld from it. We did mail it within the 45 days but it was returned as the address was incorrect. Since then his deposit has been resent via the mail.Mark [redacted]President-PMI Midwest
It is unfortunate that Ms. [redacted] does not find my response adequate but I did provide the security deposit letter and the break down of the charges she incurred. Should she wish to discuss this matter further, she is welcome to call me directly at 317.507.0191. The fees are true and we have pictures and invoices to justify these charges. If she feels the need to file in court, we are prepared to stand by our decision in court.