Midwest Interiors Inc

From: Katelyn *** [mailto:[email protected]] Sent: Tuesday, August 22, 2:PM Please see attached. In response to complaint# ***, we have reached a settlement*** *** and *** *** agreed on a refund of $for the fee of moving the piano plus another $for the inconvenience, bringing it to a total of $The check was written and mailed out today, 8/22/

From: Lisa K*** *** Sent: Friday, February 12, 2:PM Subject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc *** *** This customer was picked up on October 29, The customer provided us with a first available date for
delivery of November 2, We informed the customer at pick up that we work within a delivery window, and the date provided as the first available delivery date is used to calculate their delivery windowWhile we work very hard to accommodate the customer’s first available delivery date, we work within the window to allow for unforeseen delays and circumstances that occur outside of our controlIn this case, the customer’s items went out for delivery to be delivered on 11/2, however our truck was deemed to be overweight, so we had to re-route our driver and schedule a redelivery for this customerThe customer was informed of the issue and asked to be updated as soon as a redelivery was scheduledWe contacted the customer on November 9th, to let them know that their items had gone out for delivery over the weekendWhen we spoke to the customer there were no discussions about being dissatisfied with our servicesWe will reach out to the customer again to ensure that we have exhausted all efforts to complete quality customer service regarding their moving experience with us

Sent: Friday, February 12, 2:PM Subject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc Christy ***- Ms***’ household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms
*** of the delivery window of 2-business days. Ms***’ items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs*** called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms*** that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs*** then stated that the driver wouldn’t allow her to check the items off of the inventory sheetThe issues raised by Ms*** were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms*** and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms*** with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn’t note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I submitted all paperwork to their previous third partyI need *** *** *** *** to contact them and request for my documentation to be sent to themI never received notification that they had switched vendorsI did my part, so as providing excellent service I feel *** *** *** should track down my paperwork and photos I sent them.
[Provide details of why you are not satisfied with this resolution.]
Regards,

From: Lisa K*** *** Sent: Friday, February 12, 2:PM Subject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc *** *** This customer was picked up on October 29, The customer provided us with a first available date for
delivery of November 2, We informed the customer at pick up that we work within a delivery window, and the date provided as the first available delivery date is used to calculate their delivery windowWhile we work very hard to accommodate the customer’s first available delivery date, we work within the window to allow for unforeseen delays and circumstances that occur outside of our controlIn this case, the customer’s items went out for delivery to be delivered on 11/2, however our truck was deemed to be overweight, so we had to re-route our driver and schedule a redelivery for this customerThe customer was informed of the issue and asked to be updated as soon as a redelivery was scheduledWe contacted the customer on November 9th, to let them know that their items had gone out for delivery over the weekendWhen we spoke to the customer there were no discussions about being dissatisfied with our servicesWe will reach out to the customer again to ensure that we have exhausted all efforts to complete quality customer service regarding their moving experience with us

We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes. Thank you,*** *** ***
***

From: Katelyn *** [mailto:[email protected]] Sent: Tuesday, August 22, 2:PM In response to complaint# ***, we have reached a settlement*** *** and *** *** agreed on a refund of $for the fee of moving the piano plus another $for the inconvenience,
bringing it to a total of $The check was written and mailed out today, 8/22/

Included is additional information regarding this issue and our commitment to providing the best services possible to our customersPlease read carefully and sorry for the miscommunication; General Information on time-frame...Kindest Regards,Ray O***Best Moving & Storage

We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes. Thank you,*** *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

We have come to an agreement with Ms***, we have also attached the email for your review. Hi Patricia After speaking with you on the phone today I would like to go ahead and notify the Revdex.com that we agreed upon returning your money to you in fullIn addition we are waving all
charges for the loading, inventory, and storageIn return you have agreed to utilize another moving company to relocate you to Mesa AZIt is stated in our post confirmation script that any additional items on your inventory will make the price subject to changeDue to our inability to come to terms with the additional items we have concluded that it is in our best interest that we go our separate ways and remain cordialWe are sorry that were unable to assist you with your relocation and hope that your items get to you smoothly.

From: Katelyn *** [mailto:[email protected]] Sent: Tuesday, August 22, 2:PM In response to complaint# ***, we have reached a settlement*** *** and *** *** agreed on a refund of $for the fee of moving the piano plus another $for the inconvenience,
bringing it to a total of $The check was written and mailed out today, 8/22/2017.

We are disappointed to hear that our customer is unhappy, and we would like to do what we can to make sure that our customer is satisfied with her serviceUnfortunately, the move was between locations that were both affected by devestating hurricanes which caused many roads to be shut down as well
as fuel shortagesAs the customer stated, her belongings were picked up on 8/which was immediately after flood waters started to receed and we were able to resume businessOnly a few days after the customers belongings were picked up, another hurricane hit Florida and caused roads to be closed going in to Florida as wellThe customer advised us on 9/that she would be going to Florida after the hurricaneOn 9/the customer called to let us know that she was back in Miami and ready for deliveryAt the time the customer let us know she was ready for delivery, we explained to her that there were issues with trucks coming and going between Texas and Florida because of the two hurricanesOn 9/we called to let her know that her delivery is on its way and also offered a $discount out of good faithAs of right now, her delivery is still within the parameters of the contract and will be delivered on time -regardless of two natural disasters that occuredThe contract states that only in case of natural disaster the commitment to delivery dates are null and delivery dates are flexibleWe have found this complaint to be invalid and would like it to be removed

From: Katelyn *** [mailto:[email protected]] Sent: Tuesday, August 22, 2:PM Please see attached. In response to complaint# ***, we have reached a settlement*** *** and *** *** agreed on a refund of $for the fee of moving the piano plus another $for the inconvenience, bringing it to a total of $The check was written and mailed out today, 8/22/2017.

Good evening:After reviewing your compliant and checking with our resolutions department I determined that in relation to being overcharged you have actually been quoted on the lower end as related to moves to CaliforniaNoted a move to this location with the amount of belongings averages between
USD to USDYour move was quoted for less than this amount (around USD)In addition, as for the comment on our company stealing furniture I have not been aware of such allegations and would like to speak with you directly to determine where this information has come fromMy direct number is 832-343-please contact me so we can work to resolve your issues and answer any questions you may haveI would offer that we work very hard to ensure your customer experience and hope to resolve your issues and answer any questions you may have about your moving contract, delivery concerns, logistics, and other related inquiriesI look forward helping you.Kindest Regards,Brian ***Resolutions Department832-343-

We never received a report of damages from this customerAt the time when the job was booked, we did have a third party administrator *** *** ***, handling our claimsShortly around the time of delivery of this customer, we changed third party claims administrators to ***
*** as we merged with Delta Moving Systems, IncThe customer should submit the claims to *** *** via email at: *** *** * *** ** ***The damages should be itemized and documented via photos*** can also be reached by phone at *** should be told in the email and on phone that *** *** *** *** was purchased by Delta Moving Systems so that said claim will be processedIf the customer has any probelms submitting the claim to ***, she may contact the undersigned at ***In light of the foregoing, the complaint should be closedRespectfully, Edward ***.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

We are pleased to have this opportunity to address the issues and concerns raised by this customerWe booked a move for this customer using a two-day piwindowWe made it clear that the piwould happen on one of the two days listed as options for pick upWe performed the pibased
upon an estimated list of items the customer provided to usWhen our foreman arrived, the customer had an additional c.fof itemsHe was only charged $for the additional items and $for packing materialsWhen the customer was presented with the revised estimate he had the opportunity to accept or reject the estimateWe NEVER force or coerce our customers to sign paperworkIn fact, the following is listed on the Revised Estimate in bold print: “Sign this document only if you agree to the new total estimated priceDo not sign this document if blank.” In regards to the shuttle, it was explained to the customer that if there is no access for a 53’ trailer at the delivery location, we will need to secure a shuttleThis fee is charged to cover the cost for the use of a smaller truckShuttle charges can range from $300-$700, this is clearly stated in our paperwork. By giving this customer a shuttle for $we are absorbing some of the cost associated with securing the shuttleIn regards to the delivery timelineThe customer informed us that his first available date for delivery is August 8thCurrently his delivery is scheduled to be completed on or immediately after that dateWe have spent a great deal of time explaining the terms of our contract to this customer, and are available to answer any questions or resolve any concerns he may haveWe are committed to providing quality services, and are taking every step to communicate openly and honestly with this, and all of our customers

Good evening:After looking into your inquiry and speaking to logistics I have confirmed that your shipment is in routePlease contact Lisa K*** at [email protected] to assist in resolving this issue accordingly, or please call our office at 866-295-and speak with customer serviceWe are sorry
for any inconveniences you have may experienced and would hope to communicate and provide any resolution if we have not met our guidelines for deliveryUpon your communication please respond to this issue so we can close this compliant through this portalOnce again we are look forward to assisting you and offering any resolution that will rectify any issues you may have experienced.Kindest Regards,Brian D***Resolution DepartmentBest Moving & Storage866-295-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me