Midwest Interiors Inc

Good afternoon:We would like to express our deepest apologies concerning your compliant and do understand your concernsAs per stated in our moving agreement (attached) we have an allotted time-frame in which to deliver any goods, items, and other personal belongingsIn notice of this agreement,
which was signed by you we are not in violation of those termsPlease understand that we do work to offer the fastest service to our customers but do have to operate within a time-frame that can be successfully executed do to business constraints (otherwise due to business and availability of our staff to get your items to you safely)We would stress that you please read carefully the agreement in which you signed before making arrangements, we do not want create any difficulties with your move but state specifically the time-frame that we operate in and in reference to the safe delivery of your goods, items, and personal belongingsMoving forward we wish you the best in your new home and hope that this miscommunication does not alter your feelings toward our continual hard work to service our customersWe take pride in what we offer and your case is not subject to any wavering of this mission.Thank you,Ray O***Best Moving & Storage

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I decided to just pay the additional charge of $and close the case. One thing I want to make sure is that this is the final and there are no other additional charges. And, I am looking forward to getting my stuff on time without any damagesThis business is notorious about that. So I want to make sure that then I will just get over with this case.Thank you

This customer has been communicated with thoroughlyCustomer was called on 9/to see if she was ready to be loaded but then informed that there were impassable streetsKatelyn told the customer that she would then be loaded on the next truck going that wayCustomer agrreed and said she understood because we had just gone through Harvey and Florida was going through IrmaWe got her stuff out in the 3-business days even after having two hurricanes in both statesRegarding the delivery concerns, our carriers do pick up other jobs and sometimes can not promise us days that they will be here so we give the customer a day window sometimes of when the truck will arrive to start loading, as what happened in this situationOur driver was picking up loads along the way and was simply delayedRegarding the $discount, we offered that out of good faith, to show the customer we understand her frustrations.

Good evening:After looking into your inquiry and speaking to logistics I have confirmed that your shipment is in routePlease contact Lisa K[redacted] at [email protected] to assist in resolving this issue accordingly, or please call our office at 866-295-and speak with customer serviceWe are sorry
for any inconveniences you have may experienced and would hope to communicate and provide any resolution if we have not met our guidelines for deliveryUpon your communication please respond to this issue so we can close this compliant through this portalOnce again we are look forward to assisting you and offering any resolution that will rectify any issues you may have experienced.Kindest Regards,Brian D[redacted]Resolution DepartmentBest Moving & Storage866-295-9933?

Good evening:After reviewing your compliant and checking with our resolutions department I determined that in relation to being overcharged you have actually been quoted on the lower end as related to moves to CaliforniaNoted a move to this location with the amount of belongings averages between
USD to USDYour move was quoted for less than this amount (around USD)In addition, as for the comment on our company stealing furniture I have not been aware of ? such allegations and would like to speak with you directly to determine where this information has come fromMy direct number is 832-343-please contact me so we can work to resolve your issues and answer any questions you may haveI would offer that we work very hard to ensure your customer experience and hope to resolve your issues and answer any questions you may have about your moving contract, delivery concerns, logistics, and other related inquiriesI look forward helping you.Kindest Regards,Brian [redacted]Resolutions Department832-343-

Sent: Friday, February 12, 2:PM Subject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc? Christy [redacted]- Ms[redacted]’ household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms
[redacted] of the delivery window of 2-business days.? Ms[redacted]’ items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs[redacted] called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms[redacted] that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs[redacted] then stated that the driver wouldn’t allow her to check the items off of the inventory sheetThe issues raised by Ms[redacted] were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms[redacted] and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms[redacted] with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn’t note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised

Ms[redacted] is aware that we have refund her money, I will attach the transaction showing the credit from her paymentWe have printed a check for the cash down payment she madeWe have it on a recorded line that Ms[redacted] has agreed to pick up her belongings within a day period and at that time we will give her the check for the balance

We are pleased to have this opportunity to address the issues and concerns raised by this customerWe booked a move for this customer using a two-day piwindowWe made it clear that the piwould happen on one of the two days listed as options for pick upWe performed the pibased
upon an estimated list of items the customer provided to usWhen our foreman arrived, the customer had an additional c.fof itemsHe was only charged $for the additional items and $for packing materialsWhen the customer was presented with the revised estimate he had the opportunity to accept or reject the estimateWe NEVER force or coerce our customers to sign paperworkIn fact, the following is listed on the Revised Estimate in bold print: “Sign this document only if you agree to the new total estimated priceDo not sign this document if blank.” In regards to the shuttle, it was explained to the customer that if there is no access for a 53’ trailer at the delivery location, we will need to secure a shuttleThis fee is charged to cover the cost for the use of a smaller truckShuttle charges can range from $300-$700, this is clearly stated in our paperwork.? By giving this customer a shuttle for $we are absorbing some of the cost associated with securing the shuttleIn regards to the delivery timelineThe customer informed us that his first available date for delivery is August 8thCurrently his delivery is scheduled to be completed on or immediately after that dateWe have spent a great deal of time explaining the terms of our contract to this customer, and are available to answer any questions or resolve any concerns he may haveWe are committed to providing quality services, and are taking every step to communicate openly and honestly with this, and all of our customers

I received my belongingsI had nine glasses that were broken and my dresser had a leg returned to me completely broken offI do not wish to file a claimI don't want anything left to do with this companyI rather just close this complaint and be done with this company.?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We never received a report of damages from this customer. At the time when the job was booked, we did have a third party administrator [redacted], handling our claims. Shortly around the time of delivery of this customer, we changed third party claims administrators to [redacted]...

[redacted] as we merged with Delta Moving Systems, Inc. The customer should submit the claims to [redacted] via email at: [redacted] [redacted]. The damages should be itemized and documented via photos. [redacted] can also be reached by phone at [redacted]. [redacted] should be told in the email and on phone that [redacted] was purchased by Delta Moving Systems so that said claim will be processed. If the customer has any probelms submitting the claim to [redacted], she may contact the undersigned at [redacted]. In light of the foregoing, the complaint should be closed. Respectfully, Edward [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I submitted all paperwork to their previous third party. I need [redacted] to contact them and request for my documentation to be sent to them. I never received notification that they had switched vendors. I did my part, so as providing excellent service I feel [redacted] should track down my paperwork and photos I sent them. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]I decided to just pay the additional charge of $200 and close the case. One thing I want to make sure is that this is the final and there are no other additional charges. And, I am looking forward to getting my stuff on time without any damages. This business is notorious about that. So I want to make sure that  then I will just get over with this case.Thank you

We are disappointed to hear that our customer is unhappy, and we would like to do what we can to make sure that our customer is satisfied with her service. Unfortunately, the move was between locations that were both affected by devestating hurricanes which caused many roads to be shut down as well...

as fuel shortages. As the customer stated, her belongings were picked up on 8/30 which was immediately after flood waters started to receed and we were able to resume business. Only a few days after the customers belongings were picked up, another hurricane hit Florida and caused roads to be closed going in to Florida as well. The customer advised us on 9/13 that she would be going to Florida after the hurricane. On 9/17 the customer called to let us know that she was back in Miami and ready for delivery. At the time the customer let us know she was ready for delivery, we explained to her that there were issues with trucks coming and going between Texas and Florida because of the two hurricanes. On 9/24 we called to let her know that her delivery is on its way and also offered a $100 discount out of good faith. As of right now, her delivery is still within the parameters of the contract and will be delivered on time -regardless of two natural disasters that occured. The contract states that only in case of natural disaster the commitment to delivery dates are null and delivery dates are flexible. We have found this complaint to be invalid and would like it to be removed.

This customer has been communicated with thoroughly. Customer was called on 9/13 to see if she was ready to be loaded but then informed that there were impassable streets. Katelyn told the customer that she would then be loaded on the next truck going that way. Customer agrreed and said she understood because we had just gone through Harvey and Florida was going through Irma. We got her stuff out in the 3-21 business days even after having two hurricanes in both states. Regarding the delivery concerns, our carriers do pick up other jobs and sometimes can not promise us days that they will be here so we give the customer a 2 day window sometimes 3 of when the truck will arrive to start loading, as what happened in this situation. Our driver was picking up loads along the way and was simply delayed. Regarding the $100 discount, we offered that out of good faith, to show the customer we understand her frustrations.

I received my belongings. I had nine glasses that were broken and my dresser had a leg returned to me completely broken off. I do not wish to file a claim. I don't want anything left to do with this company. I rather just close this complaint and be done with this company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.