Midwest Manufacturing Inc

Review: We just purchased a home this year that did a complete interior remodel. They replaced all patio doors with master craft french style doors. These were bought from Menards in late 2011 and installed in 2012. Two of the windows on the doors have already broken their seals. They claim to have a lifetime warranty but only for the original purchaser. They refuse to even discuss replacement options or repairs since I did not originally purchase the doors even though they were installed only a year ago. Most window and door companies have some limited warranty when products are transferred to a new owner since new windows or doors are frequently replaced prior to selling a home.Desired Settlement: Repair or replace the two windows.

Business

Response:

Thank you for giving us the opportunily to respond to Mr. [redacted]'s complaint.

We do not have a record of receiving a Warranty Complaint form from Mr. [redacted] in

regards to the door units installed in his home. Although the warranty is for the original

purchaser, please have Mr. [redacted] submit an Installed Guest Complaint form that can

be obtained from any Menards location. Mr. [redacted] should submit the form along

with pictures of the doors since he does not have proof of purchase. Upon receipt of

this information, we will process a warranty claim.

[redacted] '

Consumer

Response: