Midwest Photographics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

[redacted] ,After reviewing the complaint from [redacted] I have attached the facts for you to review which clearly shows transparency during the purchase on all of the signed paperwork by the customer.The buyers order shows the total price of the vehicle at $47,and clearly lists each option that the vehicle has The customer was putting down $which is reflected on the buyers order and the $customer cash which Land Rover is giving to the customer for a total of $(document A reflects options and total amount due)After the customer spoke with Brian, our business manager they selected some options for their new vehicle- Simoniz, Crystal Fusion and a tire and wheel insurance These items are listed on our bill of sale marked “document B” which was signed by the customer on delivery.The customer also signed their finance contract through Land Rover Financial which reflects the $down payment and the $customer cash from Land Rover for a total of $ (document C)I have also included a copy of the window sticker which the customer has that lists all of standard features along with the options this vehicle has(document D)As for out of state DMV fees, we only charge the customer what the actual fees are and the service charge to do out of state DMV, there is no profit built in to this.Unfortunately, this seems like a case of buyer’s remorse At this point we need to wait for the customer to receive their Florida title and we can revisit assisting the customer with a trade in and getting another vehicle I have communicated this to both the husband and wife and would be more than happy to have this conversation in the future with them As you can see our price, customer rebates, options and transparency have been consistent all along from purchase to delivery Thank you,John L [redacted] General Sales ManagerLand Rover Glen Cove [redacted] -phone [redacted] -fax [redacted]

I want to start out by stating some facts from repair orders that are quite different from the customers complaints. [redacted] ***... [redacted] Recap: LRGC paid for 3 rims to be repaired from hitting curbs/potholes that were not covered as they went over the $800 max for cosmetic damage- 1016 LRGC paid for one tire as good will on 1016 LRGC good willed a set of brake pads on 716 when customer complained of noise. There were no defective brakes, or multiple complaints about brakes. Wheel alignment was performed on 1015 with 12,067 miles and tires were replaced a full year later and with 24,806 miles (not 5 months) I’ve attached a copy of the customers tire and wheel warranty which explains the cosmetic damage max and minimum tire tread to qualify for replacement. As you can see Land Rover Glen Cove has gone above and beyond for this customer. Feel free to contact me if you have any additional questions or need copies of the repair orders that I have outlined above. I thank you in advance. John L [redacted] General Sales Manager Land Rover Glen Cove [redacted] ***

Attached is a refund check I had my office send out It was just an oversight, that it was not processed in a timely mannerthank you,John

***,After reviewing the complaint from *** *** I have attached the facts for you to review which clearly shows transparency during the purchase on all of the signed paperwork by the customer.The buyers order shows the total price of the vehicle at $47,and clearly lists each option
that the vehicle has. The customer was putting down $which is reflected on the buyers order and the $customer cash which Land Rover is giving to the customer for a total of $(document A reflects options and total amount due)After the customer spoke with Brian, our business manager they selected some options for their new vehicle- Simoniz, Crystal Fusion and a tire and wheel insurance. These items are listed on our bill of sale marked “document B” which was signed by the customer on delivery.The customer also signed their finance contract through Land Rover Financial which reflects the $down payment and the $customer cash from Land Rover for a total of $5500. (document C)I have also included a copy of the window sticker which the customer has that lists all of standard features along with the options this vehicle has(document D)As for out of state DMV fees, we only charge the customer what the actual fees are and the service charge to do out of state DMV, there is no profit built in to this.Unfortunately, this seems like a case of buyer’s remorse. At this point we need to wait for the customer to receive their Florida title and we can revisit assisting the customer with a trade in and getting another vehicle. I have communicated this to both the husband and wife and would be more than happy to have this conversation in the future with them. As you can see our price, customer rebates, options and transparency have been consistent all along from purchase to delivery. Thank you,John L***General Sales ManagerLand Rover Glen Cove*** -phone*** -fax***

We do not show any vehicle under this name, phone number or email addressIs there another person that this vehicle is under?

I have received the complaint #*** I would like to thank *** *** for taking the time to communicate to us why our service department did not meet his expectationsWe do our very best to be accurate in our estimation for needed repairsOur repair process starts with a quoted diagnosis via
text message (attached) which was authorized by *** * *** in the amount of $After our technician performed the diagnosis an estimate was furnished and verbally reviewed with *** *** as requested by *** ***We did have an agreed upon price of $Upon our Service Advisor’s review it was realized that a part was not included in the estimated repairs prior to work being performedWe do strive to be accurateWhen this was noticed a phone call was placed to *** *** to explain the difference in the pricing and due to the error offered to discount the needed repairsWe asked to have authorization via text message in the discounted amount of $(attached) so this would be clearThe non-discounted estimate was $ Once we received the authorization, the repairs were performed to the vehicleUpon completion of the repairs, the invoice was reviewed, discounted and prepared for clients arrival*** *** was point of contact once the vehicle was washed and completedUpon arrival, *** *** reviewed and signed the paperwork (attached)she did not dispute any portion of the invoice nor did she ask about the pricingOur goal is to be accurate in our diagnosis and repair the vehicle in a timely mannerWe do apologize for any inconvenience.

Attached is a refund check I had my office send out. It was just an oversight, that it was not processed in a timely manner. thank you,John

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: We are glad to hear back from the dealership and would like to come in to exchange for the car that was originally promised The license plate has arrived and are looking forward to having heated seats and steering wheel as per our initial discussion with David J*** The trade in value has to be equal to what has already been charged however we are willing to pay for the mileage on the car within reason (an agreeable amount per mile by us)Also, I have received a check for $back for the deposit on the car from the dealer as they had extrapolated more then the stated amount on the down payment then what is claimed in the forms that they have submitted to you.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I want to start out by stating some facts from repair orders that are quite different from the customers complaints
*** ** *** ***
*** ***
*** *** *** *** *** *** *** *** ***
*** ** *** ***
*** ***
*** *** * ***
*** *** *** *** ** *** *** *** *** *** *** *** *** *** ***
*** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** ***
*** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ***
Recap:
LRGC paid for rims to be repaired from hitting curbs/potholes that were not covered as they went over the $max for cosmetic damage- 10/**/
LRGC paid for one tire as good will on 10/**/
LRGC good willed a set of brake pads on 7/**/when customer complained of noise
There were no defective brakes, or multiple complaints about brakes
Wheel alignment was performed on 10/**/with 12,miles and tires were replaced a full year later and with 24,miles (not months)
I’ve attached a copy of the customers tire and wheel warranty which explains the cosmetic damage max and minimum tire tread to qualify for replacement
As you can see Land Rover Glen Cove has gone above and beyond for this customer
Feel free to contact me if you have any additional questions or need copies of the repair orders that I have outlined above
I thank you in advance
John L***
General Sales Manager
Land Rover Glen Cove
*** ***
*** ***

Your statement of us overcharging you for your COD is completely misleading and not true. You left us a $deposit when you asked us to hold the vehicle for you. Your COD on delivery was $in which you brought us a bank check for $in which we refunded your initial deposit immediately. I do not appreciate you mis-representing your mistake and making it our problem as you brought in a check for the wrong amount
As for assisting you with a trade in, we will, however your vehicle is not new as I stated in our original conversation and will be bought back at fair market value which will be less than what you purchased it for. Again, you are making statements of how this will be handled. I understand how you want it, but that is not the case and we discussed that in length before you hung up on me as you were not satisfied with my answer
Thank you,
John

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: We are glad to hear back from the dealership and would like to come in to exchange for the car that was originally promised The license plate has arrived and are looking forward to having heated seats and steering wheel as per our initial discussion with David J*** The trade in value has to be equal to what has already been charged however we are willing to pay for the mileage on the car within reason (an agreeable amount per mile by us)Also, I have received a check for $back for the deposit on the car from the dealer as they had extrapolated more then the stated amount on the down payment then what is claimed in the forms that they have submitted to you.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The dealership neglected the fact that they quoted the repair quote over the phone to me at $ which I accepted and gave their service reprsentative the authorization per her quote and gave her my credit card and authorization to proceed. At that point it was a contract. About a half hour later she called me back and said it would be $ additional, then dropped the price $ and I said I wasn't happy with that so she said then you can pice up the car since we haven't do the work yet. I told her I wasn't happy but I'm in Ohio and the car is in NY so split the difference and which makes it $so I could get my granddaughter her car back. Now the service rep said she will have to text me the new quote and I have to authorize the new amount or they wouldn't do the workTHIS IS NOT THE WAY FOR A REPUTABLE COMPANY DOES BUSINESS.
*** ***

Attached is the repair order for the complaint above. Customer brought in vehicle and DECLINED the necessary work to make the entire problem fixed. As you will
see, the customer replaced the pads only. The customer declined to fix the left rear brake caliper which is sticking as well as replacing the rotors. We documented on the customers repair order- CUSTOMER MAY EXPERIENCE ACCELERATED BRAKE PAD WEAR, NOISE, VIBRATION, AND OR HARSHNESS.Sorry for delay in response.John L***Land Rover Glen Cove

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved becauseWe can fax the copy of the check to indicate when it was issued (if need be).We have other Land Rovers, ***, *** along with exotic cars in the family and never have we been treated by a dearlership as such.? The lack of respect, support and/or courtesy by the managerial team or sales respresentative is an indication of the type of business they are running.I strongly urge others to be very cautious when making a purchase at this dealership.?
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?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

We do not show any vehicle under this name, phone number or email address. Is there another person that this vehicle is under?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Your statement of us overcharging you for your COD is completely misleading and not true.  You left us a $500.00 deposit when you asked us to hold the vehicle for you.  Your COD on delivery was $4500.00 in which you brought us a bank check for $5000.00 in which we refunded your initial deposit immediately.  I do not appreciate you mis-representing your mistake and making it our problem as you brought in a check for the wrong amount.
As for assisting you with a trade in, we will, however your vehicle is not new as I stated in our original conversation and will be bought back at fair market value which will be less than what you purchased it for.  Again, you are making false statements of how this will be handled.  I understand how you want it, but that is not the case and we discussed that in length before you hung up on me as you were not satisfied with my answer.
Thank you,
John

[redacted],After reviewing the complaint from [redacted] I have attached the facts for you to review which clearly shows transparency during the purchase on all of the signed paperwork by the customer.The buyers order shows the total price of the vehicle at $47,000.00 and clearly lists each option...

that the vehicle has.  The customer was putting down $5000 which is reflected on the buyers order and the $500 customer cash which Land Rover is giving to the customer for a total of $5500.00 (document A reflects options and total amount due)After the customer spoke with Brian, our business manager they selected some options for their new vehicle- Simoniz, Crystal Fusion and a tire and wheel insurance.  These items are listed on our bill of sale marked “document B” which was signed by the customer on delivery.The customer also signed their finance contract through Land Rover Financial which reflects the $5000 down payment and the $500 customer cash from Land Rover for a total of $5500.  (document C)I have also included a copy of the window sticker which the customer has that lists all of standard features along with the options this vehicle has. (document D)As for out of state DMV fees, we only charge the customer what the actual fees are and the service charge to do out of state DMV, there is no profit built in to this.Unfortunately, this seems like a case of buyer’s remorse.  At this point we need to wait for the customer to receive their Florida title and we can revisit assisting the customer with a trade in and getting another vehicle.  I have communicated this to both the husband and wife and would be more than happy to have this conversation in the future with them.  As you can see our price, customer rebates, options and transparency have been consistent all along from purchase to delivery.  Thank you,John L[redacted]General Sales ManagerLand Rover Glen Cove[redacted] -phone[redacted] -fax[redacted]