Midwest Photographics

I want to start out by stating some facts from repair orders that are quite different from the customers complaints.
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Recap:
LRGC paid for 3 rims to be repaired from hitting curbs/potholes that were not covered as they went over the $800 max for cosmetic damage- 10/**/16
LRGC paid for one tire as good will on 10/**/16
LRGC good willed a set of brake pads on 7/**/16 when customer complained of noise.
There were no defective brakes, or multiple complaints about brakes.
Wheel alignment was performed on 10/**/15 with 12,067 miles and tires were replaced a full year later and with 24,806 miles (not 5 months)
I’ve attached a copy of the customers tire and wheel warranty which explains the cosmetic damage max and minimum tire tread to qualify for replacement.
As you can see Land Rover Glen Cove has gone above and beyond for this customer.
Feel free to contact me if you have any additional questions or need copies of the repair orders that I have outlined above.
I thank you in advance.
John L[redacted]
General Sales Manager
Land Rover Glen Cove
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseWe can fax the copy of the check to indicate when it was issued (if need be).We have other Land Rovers, [redacted], [redacted] along with exotic cars in the family and never have we been treated by a dearlership as such. The lack of respect, support and/or courtesy by the managerial team or sales respresentative is an indication of the type of business they are running.I strongly urge others to be very cautious when making a purchase at this dealership. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
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Attached is a refund check I had my office send out.  It was just an oversight, that it was not processed in a timely manner. thank you,John

Attached is the repair order for the complaint above.  Customer brought in vehicle and DECLINED the necessary work to make the entire problem fixed.  As you will...

see, the customer replaced the pads only.  The customer declined to fix the left rear brake caliper which is sticking as well as replacing the rotors.  We documented on the customers repair order- CUSTOMER MAY EXPERIENCE ACCELERATED BRAKE PAD WEAR, NOISE, VIBRATION, AND OR HARSHNESS.Sorry for delay in response.John L[redacted]Land Rover Glen Cove