Midwestern Computer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]This is exactly what the service manager told me over the phone The store manager never even returned my call I used my windshield wipers that morning and they were perfect So why would they repair good windshield wipers? As far as the battery, I have someone who inspects these things for me on a regular basis There was no cleaning needed for the battery or any part thereof So, telling me the same response does not answer why they would do these things and charge the customer when it is not needed? I told them they were taking advantage of my daughter because she is young They have never offered that to me And when I called Nissan, the manager did not even look into it, he just started raising his voice and was nasty, which made me raise my voice Never have I been treated like that at a car dealership But that's ok, I do not want the $in coupons because I would never go back to a place that took advantage like that I'll take a $refund, but of course they will not give that In any event, customers should BEWARE when they go to have their car serviced at Nissan No wonder why there is always a turnover with managers at this facility! They are looking to get extra money My daughter needs a car next month and I will need one soon, we will go elsewhere for our cars Thank you very much In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

After reviewing the Customer’s Complaint and file, we have contacted the customer to come up with a resolutionThe Dealership will be cancelling the Key Replacement product and returning those fundsThe customer has stated that he will be on vacation for the coming weeks and this will be settle upon his return Robert JT [redacted] Legal Assistant General Counsel’s Office Massapequa Nissan

To Whom it May concernI have reviewed this file and all the pertinent paperwork and my company followed all proper protocol and processThe Rogue came in with 27,miles on it, despite only being in her possession for a year that is plenty of driving for wear and tear to occurThe car is a but it has a build date from back in Anytime our technicians spot something that may be a potential issue it is our duty to bring it to the attention of the customer and provide a price quote of what the repair would costI have attached documents showing that everything was done in a transparent fashion and was signed by the customer prior to the work being completedWhen [redacted] called she was angry that we aloud her daughter to make a decision on her own and us not contacting her first for permissionIt is simply not our place to determine something like this, her daughter was over the age of and is a legal consenting adult, we cannot just suggest "maybe you should call your parents first", that would be inappropriateBased on all this I see no wrong doing here, we offered optional maintenance items based on the condition of the vehicle and the customer accepted itWe are however willing to offer $in service coupons for future maintenance as a show of good faith.Romaine P [redacted]

We have received and reviewed [redacted] (the “Customer”) complaintMassapequa Nissan (the “Dealership”) would like to inform you that we have corresponded with the Customer and the process of cancellation of the warranties is in processWe have been informed that the funds from this cancellation should be finalized within the next daysIn the next 10-days the fund should be applied against the customer loanRobert JT [redacted] Legal Assistant General Counsel’s Office Massapequa Nissan

I have already sent in the supporting documents and our initial offer, at this time we do not feel any further action would be fairWe understand the customer disagrees with our assessment of what the car needed however no work was completed without a pre approvalBased on our professional opinion nothing inappropriate took place here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Although the dealership does not feel that they have done anything wrong, as a sign of the dealership’s good faith, the dealership is willing to provide the customer with One Hundred 00/($100.00) DollarsThis amount has already been sent the customer in following with our correspondence with
the customerRobert JT** Legal Assistant General Counsel’s Office Massapequa Nissan

Please see attached response, we will cancel the maintenance agreement for $The gap insurance we cannot do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have told me numerous times that my refund was on its wayI don't believe it until I see it off of my loanI am not accepting the business response until the money is off of my loanThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have attached a response but I will also cut and paste it. On 3/**/*** *** purchased a Nissan Rogue vin number *** here at Massapaequa NissanThe transaction was clear and completely transparent with no inappropriate activity or anything else out of the
ordinaryThe sales person that executed the transaction was Jean S*** and the loan officer was Larry V***, both gentlemen are Spanish speakingApproximately weeks later *** *** came to the dealership and abandoned the car while telling us he was leaving the country and no longer needed it, the plates and insurance were removed and he leftOver the next weeks we made several calls explaining the legality issues involved with abondening a car that he already owned, we explained that we would be forced to take legal action*** *** told us several different reasons why he left the car here before he finally confessed that he and *** *** in fact purchased a car at Garden City Nissan and no longer wanted this oneThis of course was unacceptable to us as well as the financial institution Wells Fargo who did nothing wrong, they simply provided a loan based on the information given my ***By signing the contract and the rest of the associated documents *** is agreeing to pay the full balance of that loan to the best of his abilityFinding a car or a deal you like better is of course not an appropriate reason to terminate a contract Both Massapequa Nissan and Wells Fargo Dealer Services prepared to make a legal stand on this issue, in the interim *** *** finally came in and understood the severity of the situation and agreed to the original terms and to retake possession of the carThey also in the interim had an accident with the Nissan Sentra they purchased from Garden City NissanI contacted Garden City and made an attempt to return the Sentra purchased from them but they took the same position as we did that *** *** purchased the car from them and is now the owner and therefore responsible for the vehicle and the loan himself. Massapequa Nissan cannot control or be held accountable for what transpired at Garden City Nissan, we legally sold the original vehicle and *** *** fraudulently attempted to abandon the vehicle on our propertyAt this time we will not offer any kind of resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me( assuming, of course that I receive, and successfully are able to deposit the $check) and the matter has been resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/12/08) */
[redacted]
Customer received his quote based on 2000 lbs on November 1/2016. On the clients actual quote everything was itemized with...

storage charge, warehouse handling out of storage. On our Legal Uniform Household Goods Bill Of lading outlines the transportation charge, fuel charge insurance and then groups anything miscellaneous (including any storage). Customer was informed, as I tell every customer, the more you move the cheaper per pound it is. The actual cost was less to this customer. Then I tell the customer the shipment is weighed and you pay on the actual weight, which this customer has done. This is also on the bottom of every quote.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I was never told that if I was to move less weight the rate of transportation would increase, if I knew I would not have just packed what I deemed as essentials rather than for example throw out 12 garbage bags of clothing at a value of at least $[redacted] / bag as well as other household items
On the original estimate I asked to include 3 months of storage which I now believe is included in the $[redacted] miscellaneous total at the 2000 lbs quote
After paying the bill the same miscellaneous total for the 1400 lbs. that were moved now is $[redacted] a difference of $[redacted] for 600 lbs. in weight
Furthermore on my receipt there are spaces for storage, warehouse handling and cartage which are blank
Where there is no breakdown of individual charges how is it possible for me to validate that I have paid for 3 months of storage, am I to trust their judgement for that when I move my items to a new address that I am not hit with paying more money before they will take my belongings out of storage
The estimate bill for moving 2000 lbs. was $[redacted] / my bill 1400 lbs $[redacted]. [redacted]
Final Business Response /* (4000, 19, 2016/12/14) */
Please see the below itemized cost for [redacted]'s storage cost.

Storage $[redacted] per month @ 3 months = $[redacted] plus tax
Redelivery out to residence $[redacted] plus tax.

Shipment came into our warehouse on December 5th, 2016. Redelivery out would have to happen before March 5th, 2017.

Thank you
[redacted]
Final Consumer Response /* (4200, 22, 2016/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If additional storage was required due to family issues what would be the monthly cost and redelivery out to a new residence should that be necessary and any additional costs noted as well as how those payments would be paid to mover

We have already resolved this matter with the consumer, they will be getting a refund of $1055. [redacted]

To Whom it May concernI have reviewed this file and all the pertinent paperwork and my company followed all proper protocol and process. The 2014 Rogue came in with 27,742 miles on it, despite only being in her possession for a year that is plenty of driving for normal wear and tear to occur. The...

car is a 2014 but it has a build date from back in 2013. Anytime our technicians spot something that may be a potential issue it is our duty to bring it to the attention of the customer and provide a price quote of what the repair would cost. I have attached 2 documents showing that everything was done in a transparent fashion and was signed by the customer prior to the work being completed. When [redacted] called she was angry that we aloud her daughter to make a decision on her own and us not contacting her first for permission. It is simply not our place to determine something like this, her daughter was over the age of 18 and is a legal consenting adult, we cannot just suggest "maybe you should call your parents first", that would be inappropriate. Based on all this I see no wrong doing here, we offered optional maintenance items based on the condition of the vehicle and the customer accepted it. We are however willing to offer $50 in service coupons for future maintenance as a show of good faith.Romaine P[redacted]

Initial Business Response /* (1000, 16, 2016/01/25) */
Customer was aware of the charges. She had agreed to pay the charges. I gave her an option to move with another moving company. She refused and said she would pay the shuttle charges. It wasn't until after it was all done that she decided to...

put in a complaint. She is stating about the trailer being more than '53' long. That is the length of our trailer. She didn't live in the city and it was 3 hours to get there so she had time to either get a truck or rent a truck from down her way to cover the charges so she wouldn't be charged but she decided to go with the shuttle charge. There were options but she declined. We will not be refunding the payment of $[redacted] plus HST.
Initial Consumer Rebuttal /* (3000, 18, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
1) I was not given an option to go with another moving company, which would have been impossible as the difficulties arose at the time of the move, and we had a flight out the next day.
2) I complained to the agent [redacted] to waive the charges. The driver urged me to do so, as he said "it was her fault for not coming to view the property." I insisted on her covering the cost. She only agreed to reduce the fee by **%, which she failed to do as agreed. [redacted]
3) The truck sent was NOT 53' as stated, it was 75'. I've asked the driver to send me written confirmation for this file.
4) I lived 1 1/2 hours out of [redacted] ([redacted]) is not 3 hours away. At the late hour (the day of the move) I did not have any other options. I did not decline any options, because Guardian did not offer any.
The company failed to adequately survey the property, they gave us the wrong information (in writing) regarding the size of the truck, and they assured us that all would go well. They have not provided any evidence showing my agreement to pay (there is nothing in writing), while I have forwarded all my email correspondence as well as copies of the agreement. They did not ask me to sign anything prior to the move. I paid the extra fees only because they would not deliver my belongings if I didn't pay the bill in full.
Final Business Response /* (4000, 39, 2016/03/03) */
Customer will be reimbursed $[redacted]
[redacted]

Final Consumer Response /* (2000, 41, 2016/03/04) */
Hi [redacted] -
I did receive a call from [redacted] saying they would reimburse us the $[redacted]. I've asked for the HST as well, but I'm not sure they're be refunding it or not. I'd like to make sure we get the cheque before saying I'm satisfied or not.
I'll check back in when we get our money.
I'm so grateful to the Revdex.com for helping us with this complaint. It's been months, and so frustrating, but I appreciate your involvement and for helping us get to this point.
[redacted]

We have settled this matter and the customer is paid in full and to their satisfaction. Feel free to contact me with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the resolution discussed therein is satisfactory. I will...

consider this matter resolved once the refund has been received on the credit card used for the payment made directly to Massapequa Nissan on the date of sale or in the form of a check sent by mail.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me and the matter has been resolved.
Sincerely,
[redacted]
The matter is resolved  I had called the bank to verify  and it was taken care of thanks to the manager in sales department  (Greg) I think . Thank you  better business

We met with [redacted] and have now resolved this matter, we got Nissan North America to waive a portion of the bill($170) and we will pay the remaining balance in full. This is now a closed matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]