Midwestern Computer

We have responded to [redacted] over several different forums to date, his representation of what transpired are 100% inaccurate. The very first sentence he states that "he went into a dealer to lease a Nissan Altima", that is already a lie, [redacted] negotiated his deal with a buying service...

called Wheels to Lease, up to this date he has never stepped foot in Massapequa Nissan, he has never negotiated a deal or received a price quote from any employee that works here. The buying service he used pre negotiates prices and offers these heavily discounted rates to consumers and they deliver the car and paperwork therefore the consumer never steps into or communicates with the dealership. When we first started hearing from [redacted] we contacted Wheels to Lease and they had very accurate notes from there original price quote and they also had the recorded phone call through there customer tracking system, the entire conversation was always 36 months. In addition to that all the contracts and paper work that are signed by [redacted] state 36 months. He contacted us 6 months into the lease saying he originally wanted 24 months and we explained even if that was the case the 24 month program would be $100 per month more than the 36 month program and he quickly refused any conversation that included a higher payment. I would like the Revdex.com to ask [redacted] if he actually visited Massapequa Nissan and if he actually got a quote from an employee here. He states "this dealership are a bunch of liars, & crooks, they don't stand by their word". In order for that statement to be true Massapequa Nissan would have had to some how represented something to [redacted], if we do not stand by our word we would have to say a word in the first place. At this time we do not have a resolution we can offer, we do not see any wrong doing done here. It appears he has simply changed his mind about how long he wants his lease and conveniently edited how he actually purchased his car in an effort  for my dealership to pay for it.Romaine P[redacted]

I have already sent in the supporting documents and our initial offer, at this time we do not feel any further action would be fair. We understand the customer disagrees with our assessment of what the car needed however no work was completed without a pre approval. Based on our professional opinion nothing inappropriate took place here.

We have received and reviewed [redacted] (the “Customer”) complaint. Massapequa Nissan (the “Dealership”) would like to inform you that we have corresponded with the Customer and the process of cancellation of the warranties is in process. We have been informed that the funds from this...

cancellation should be finalized within the next 10 days. In the next 10-days the fund should be applied against the customer loan. Robert J. T** Legal Assistant General Counsel’s Office Massapequa Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 [Your Answer Here]This is exactly what the service manager told me over the phone.  The store manager never even returned my call.  I used my windshield wipers that morning and they were perfect.  So why would they repair good windshield wipers?  As far as the battery, I have someone who inspects these things for me on a regular basis.  There was no cleaning needed for the battery or any part thereof.  So, telling me the same response does not answer why they would do these things and charge the customer when it is not needed?  I told them they were taking advantage of my daughter because she is young.  They have never offered that to me.  And when I called Nissan, the manager did not even look into it, he just started raising his voice and was nasty, which made me raise my voice.  Never have I been treated like that at a car dealership.  But that's ok, I do not want the $50.00 in coupons because I would never go back to a place that took advantage like that.  I'll take a $50.00 refund, but of course they will not give that.  In any event, customers should BEWARE when they go to have their car serviced at Nissan.   No wonder why there is always a turnover with managers at this facility!  They are looking to get extra money.  My daughter needs a car next month and I will need one soon, we will go elsewhere for our cars.  Thank you very much.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A check for $100.00 is being produced for [redacted]. After the execution of the check it will be sent to the customer. Please allow some time to receive the same.Robert J. T**Legal AssistantMassapequa Nissan

After reviewing the Customer’s Complaint and file, we have contacted the customer to come up with a resolution. The Dealership will be cancelling the Key Replacement product and returning those funds. The customer has stated that he will be on vacation for the coming weeks and this will be settle...

upon his return.   Robert J. T** Legal Assistant General Counsel’s Office Massapequa Nissan