Miele

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:As can be seen from the Miele response, Miele is not offering either the requested refund or any information on the return of the two defective dishwashersMiele has been redirecting my requests for months now in an effort to avoid the responsibility for their defective dishwashers while keeping my $in their pocketsThey redirect my requests from a department to another department, send technician after technician, but I'm sill left with these two defective dishwashers and out of $Earlier today, there was yet another technician from Miele who came to supposedly fix these dishwashersAfter spending less than minutes at our house, he stated that there are "no readouts from the dishwashers" and leftMiele is playing a strange game trying to steal money from their customers making them keep defective items by avoiding the responsibility for the poor quality of the products they sell.Again, I would like to receive a refund in the full purchase price of the two defective dishwashers sold to me by Miele Regards, [redacted]

Hello and thank you for allowing us an opportunity to address this customer's complaint We have contacted the customer and we have resolved the issue to their complete satisfaction Sincerely Quality Assurance Group, Miele USA

We have contacted the customer and we were able reach an amicable agreement We now consider this issue to be resolved and closed Respectfully, Miele Quality Assurance Group

[redacted] should have received a copy of the requested service contract information and a brochure explaining the program, as it was sent to her on 5/22/via email as requested A hard copy was also sent via US mail by our MieleCare Extended Service Contract Administrator Thanks again for allowing us the opportunity to resolve this issue for her.Regards,Miele Quality Assurance Group

Hello and Thank you for providing us the opportunity to investigate and respond to this customer's complaint We will be contacting the customer to address their concerns and make an attempt to amicably resolve their complaint Sincerely, Quality Assurance Group - Miele USA

We have contacted the customer and resolved her matter to her complete satisfactionThank you for contacting us and allowing us the opportunity to resolve this matter for the customer

Complaint: [redacted] I am rejecting this response because:i need to have the contract in hand before I close this matter that's the what original request is for once I get it by email or snail mail, then I will close the matter A phone call from a week ago will not do Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have already been in contact with the business in the past and they have not contacted me to resolve this I don't want to close the complaint Regards, [redacted]

Hello and thank you for allowing us an opportunity to look into [redacted] complaint We performed a full investigation into the circumstances surrounding [redacted] service call/complaint in where we spoke with all parties involved, which included [redacted] himself, Miele technical personnel, Miele Engineering and the actual technician from [redacted] who went to his home to complete the repair on his coffee machineThe final outcome in [redacted] case is that the relay on the power board malfunctioned and stayed open despite the power button turning off the unitThis caused his coffee machine to “appear” as though it was on, while actually in a continuous stamode While in this mode, his machine generated some residual heat that [redacted] was able to feel on the shelf above the coffee machine So to reiterate, while his machine appeared to be on, the machines heaters remained off and never posed any risk to either the customer or his home The heaters, in his model and all of our coffee machines, are designed with safety in mind as they have multiple and distinctly separate safety features built in to prevent potential fire hazards and are also certified by [redacted] As of this date, there have never been any reported issues/incidents involving his model or any of our coffee machines being cited as the cause of a fire or causing any other type of hazardHopefully, our response adequately addresses his concerns and resolves this complaint.Respectfully,Miele's Quality Assurance Group

I WAS WAITING UNTIL MONDAY THE 30TH WHEN THE UNIT WAS INSTALLED TO ANSWER Revdex.com I WOULD LIKE THE ISSUE TO BE MARKED 'RESOLVED FAVORABLY’ WITH THANKS TO MIELE REP MISS LOREN A [redacted] WHO ACTED QUICKLY AND COURTEOUSLY TO THE COMPLAINT I WOULD ALSO LIKE TO THANK THE Revdex.com OF NEW JERSEY FOR OBTAINING THESE RESULTS SO QUICKLY Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: ***
I am rejecting this response because: They did not address the issue and the company is re-writing history to suit their needs. First, my plumber confirmed that the Miele installers stripped the valve and turned the main shut off valve the wrong way. He even took a picture of it. Second, The water valve was operating fine until the Miele installers attempted to close it and then unhooked it from the hose. Why would a professional disconnect a valve hose without verifying the water was turned off first, why wouldn't a professional have buckets under the valve for leakage and why wouldn't a professional locate the main shut off valve and how it operates before even beginning work? The bottom line is that there was no water, no leakage, no problem until the Miele installers came to do their work. This all could have been avoided had they simply checked that the water was in fact turned off before disconnecting the hose. The damage was made worse by their lack of preparation in providing a bucket and inability to turn the main shut off valve in the correct closed position

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***

we apologize for the inconvenience and frustration that this matter has caused *** ***. Miele has agreed to exchange his cooktop due to the issues he has experienced. A new cooktop has been ordered and shipped directly to him. Sincerely,Miele Quality Assurance Group

Miele dishwasher model#G5225sc.
Purchased this dishwasher in 2015. We recently experienced a problem with water leaking from below this unit.
I called a Miele technician to fix the problem. It turns out it needed a “circulation pump”. Fine. However it’s going to cost a total of 869.00 to repair! That’s including labor. I thought the tech was joking. No it’s true!
This unit is 3yrs. Old.
I called Miele and spoke to,one of their agents about this horrendous quote. The person I spoke to tried to work with me about this price, and he went back and forth to supervisor to reduce the price for me. The best they could do really was not enough.
The price of the part was $712. I was told the best they are “allowed” to do is 40% off the price of the part, which would bring the price of the part down to $427. Labor came to $255, which now brings the price down to 682 +tx. Still not acceptable!
I will never purchase another Miele product again. This unit is going out to the curb where it belongs!
I only gave the one star because the person I spoke to did try to help get the price down. Miele dishwashers are crap. DO NOT BUY A MEILE DISHWASHER Or any MEILE product!

Our statement is 100% accurate.  We have been in contact with the repair technician, [redacted] who works for [redacted]  In speaking with [redacted], he confirmed the diagnosis, repair and assessment of [redacted] coffee machine.  [redacted] also advised us that [redacted] has refused to pay them for the charges incurred during the service call.  RespectfullyMiele - Quality Assurance Group

We apologize for the delay in our response, as we have actually been working with the customer to resolve their complaint.  [redacted] matter has been resolved to her complete satisfaction.  Thank you for bringing her matter to our attention and allowing us the opportunity to resolve...

it.

Hello and thank you for allowing us an opportunity to address this customer's complaint.  We have contacted the customer and we have resolved the issue to their complete satisfaction.   Sincerely Quality Assurance Group, Miele USA

We have contacted the customer and resolved her matter to her complete satisfaction. Thank you for contacting us and allowing us the opportunity to resolve this matter for the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]