Miele

Review: I am writing this email to inform Revdex.com of Miele in San Diego, CA unethical conduct regarding my refund that is still ongoing for 5 weeks now as of July, 24, 2014. I am convinced this is intentional and out of malice. I had a scheduled appointment for a dishwasher to be installed on June 19, 2014. All pertinent information regarding delivery was provided to Miele including address and phone number to contact me when they arrive at my residence. Miele delivered the dishwasher to the wrong address and handled themselves poorly when I discovered their error. I decided not to go ahead with the installation due to their poor customer service and attitude. I requested a refund and that was the end of it. A manager from Miele called me the same day to persuade me if they can come back and do the installation. I declined. Unfortunately I did not write his name down because I did not anticipate this fiasco to occur. My issue has not been addressed head-on and taken care of. This problem has been going on now for over a month and still pending. I find Miele and the Manager in charge inattentive and incapable of taken care things right, and taking care of them now. I have the following charges that have not been credited to my account for a product that has not been delivered and services not provided: 1. A Miele charge of $30 from 06/19/14 on a Visa credit. 2. A Miele charge of $2009.52 from 06/19/14 on a [redacted]. I was informed via email through a Miele representative on July 22, 2014, the credit was issued on July 14, 2014. I discovered Miele processed the credit on July 24, 2014 after my diligent follow up. I am still uncertain about the validity of the credit being issued after the runaround. Miele have been lying about their credit [redacted] system refunds taking up to 7 business days to show on my credit [redacted] since July 19, 2014 when I asked how long will it take for me to get my refund. This is a perfect example of Miele unethical conduct and arrogance. [redacted]Desired Settlement: Refund Credit [redacted] Immediately!

Business

Response:

We apologize for the delay and thank you for allowing us the opportunity to look into this matter. However, after researching the customer's complaint,

we have determined that the customer was completely refunded as of 7/24/14, and no other monies are owed to them. The issue/delay was caused

because the customer used (2) separate credit [redacted] to pay for her purchase and one of them took a little longer to process the credit/refund from Miele.

Respectfully,

Miele Quality Assurance Group

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Miele’s response and apology is a farce.

This only reinforces their hypocrisy by their

insincere note regarding looking into this matter.

The most important thing to consider is it took 41 days

exactly from 06/17/2014 when the charge took effect

into my account and 07/28/2014 when the refund showed

into my account.

[redacted] Abuturkia

Review: I purchased a Miele KM5860 cooktop in Nov-2014. One of the touch buttons would not operate the one burner correctly. I called Miele Inc for warranty service. A tech came to my house 04/07/14. The tech looked at the cook top and determined it needed replacement parts. For some reason the tech disabled the cook top that I had been using since Nov-14. I now have had to get through Easter Holiday and days after with the cook top disabled. I have called and been told I would have an update. No calls ever made. By calling and trying to get service I have been told that they were going to get replacement parts and make appointment to return and make repairs. I have requested a new cook top to be sent so I would not be without any way to cook. No call. I have made over 6 calls with the only information that the call has been escalated and I will get a call to resolve the matter. No call. When I called today I was told that their network was down and they would call back. No call. I called back got the run around. I was told that the tech should have filled out a safety order if cook top disabled. Will have to wait until Monday 04/13 to see if anyone can fix the product. Nothing but argument on how to fix issue.Desired Settlement: New cook top immediately. Sent over night so I will not have to go another day with out the ability to cook food.

Business

Response:

we apologize for the inconvenience and frustration that this matter has caused [redacted]. Miele has agreed to exchange his cooktop due to the issues he has experienced. A new cooktop has been ordered and shipped directly to him. Sincerely,Miele Quality Assurance Group

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Miele has sold us 2 defective dishwashers. Order number is [redacted]

These dishwashers wash dishes, but don't dry them. For the last several months, we had to dry all the dishes manually after these dishwashers complete the washing cycle. We followed the instructions and none of the steps helped with making these dishwashers dry the dishes.

We have reported this problem to Miele several times. Miele keeps sending us technicians who are unable to fix these two defective units. In the last 4 months, there were two visits by Miele technicians, and the third visit is scheduled for this upcoming Monday. Either intentionally or not, scheduling these visits takes weeks and we keep drying dishes by hand.

At this point, it is obvious that the two dishwashers are defective and don't operate correctly.

When I spoke over the phone today, a Miele representative refused proving me his supervisor's name or phone number. He stated that he is his own supervisor. He refused to help me with either a return or exchange of these defective units.

Serial numbers: [redacted] and [redacted] Order number: [redacted]

I would like to return these two defective dishwashers to Miele.Desired Settlement: Return of the defective dishwashers and a refund.

Business

Response:

Thank you for notifying and allowing us an opportunity to address this customer's complaint. We will conduct a complete investigation and contact the customer in an attempt to resolve their complaint amicably. SincerelyMiele Quality Assurance Group

Consumer

Response:

Review: [redacted]

I am rejecting this response because:As can be seen from the Miele response, Miele is not offering either the requested refund or any information on the return of the two defective dishwashers. Miele has been redirecting my requests for months now in an effort to avoid the responsibility for their defective dishwashers while keeping my $2500 in their pockets. They redirect my requests from a department to another department, send technician after technician, but I'm sill left with these two defective dishwashers and out of $2500. Earlier today, there was yet another technician from Miele who came to supposedly fix these dishwashers. After spending less than 5 minutes at our house, he stated that there are "no readouts from the dishwashers" and left... Miele is playing a strange game trying to steal money from their customers making them keep defective items by avoiding the responsibility for the poor quality of the products they sell.Again, I would like to receive a refund in the full purchase price of the two defective dishwashers sold to me by Miele.

Regards,

Business

Response:

We have contacted the customer and we were able reach an amicable agreement. We now consider this issue to be resolved and closed. Respectfully, Miele Quality Assurance Group