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Mihalkos General Contracting

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Reviews Mihalkos General Contracting

Mihalkos General Contracting Reviews (26)

Response to Better Business Bu[redacted]u regarding Complaint from [redacted]We started work with [redacted] after the first big freeze of 2014. Mihalko’s General Contracting is also a Fire & Water Restoration company, so we respond to emergencies 24/7. We work with all insurance companies. [redacted]...

first complained that we came to do the work when it was convenient for us. Being an emergency based company, we have to respond to emergencies that need our utmost attention first, such as a fire or busted pipes that are filling a house with water in which people have to be removed from their homes due to damage. We were flooded with calls and claims, the most in our company history, so we apologized for not being able to get to her job as quickly as she wanted. However, this issue was conveyed to her. After we were able to get to her job, we arrived at her house several times to find the driveway not plowed, as she said it would be, for us to get to her front door and get our trucks down. When first assessing damage, we start with an original estimate and by the end of the job, there are usually additions or subtractions to the estimate. We go over these with the customer. In [redacted]’s situation, there was work that was on the original estimate that we did not perform, therefore it was removed before the insurance company was billed. There are also times when the customer would like a higher quality of product than what they originally had and more than what the insurance company will pay for. This happened in the case with [redacted]. She wanted a higher quality of carpeting than she originally had, which we got for her and installed. She discussed this additional charge with [redacted] (our designer and person who deals with flooring) and [redacted] (our Fire & Water Estimator) and agreed. These additional charges or “extras” are not billed and paid for by the insurance company, but by the homeowner, who requested them. When we sent her an invoice, she sent us a check back with a different amount than what was on the invoice with the note “payment in full” which means nothing. She still owes us an additional $828.66 for the extras. We also had gone back several times to check and recheck and recheck her heating coils installed on the roof. Each time our electrician came back noting that they were in fact working. He even told us he knew it was working because he plugged his cordless drill into charge in the same circuit we put in. We also took several after hours calls on our emergency line that is used for true emergencies (house on fire, pipes busted, car hit house, etc…) from her and we got our electrician out there as soon as we could. We billed her for the service charge due to our electrician going back several times to check the coils after they were working each time. She would not return any of our calls to discuss the issue but instead took to social media to express her feelings for us, slamming our name and expressing how we were billing her and taking her to court. She never paid her invoice. She called back in November stating that she needed warranty work done on the heating cables that we had checked and rechecked and that she still owed us money for. In our agreement, all warranties on our work are voided when the customer has not paid in full. [redacted] took the calls and told [redacted] that we had checked her coils several times, not mentioning the money she still owed, and that they should be working. We noted each time we called her. She did not call back, but instead sent us an invoice from another electrician for $135.00 that she wanted us to reimburse her for. On this invoice was noted “Troubleshoot & Repair of Circuit” in one handwriting and written beside it in different handwriting was “For Heating Coils.” Because we truly believed that we did everything we could to make sure the coils were working and we will not pay any invoice without further investigation of what was wrong, our production manager, [redacted], called the electrician’s number to get more details. We did in no way th[redacted]ten this person. He never did return any of our calls. And yes, we did search out his license number to be sure we were dealing with a certified electrician. We have tried several times to contact him, seeing what was wrong, if there was anything wrong. We would have absolutely paid the invoice if it was our fault and there had been something overlooked on our end. But instead, [redacted] calls us back leaving th[redacted]tened voicemails, which we have, and took to social media again, slamming our name. She said that this electrician will not take calls from her either, and has actually given her back her money. We have tried to resolve this ongoing issue with [redacted], but instead she always seems to take to social media.

Review: Mihalkos contracting is one of the worst contractors I have ever seen, from start they lied to when the job would be completed to, sometimes they would show up sometimes they didn't,bouncing from job to job and when the workers r here they don't have all the supplies to complete the job or they brought the wrong supplies that would push the job back for weeks (Namely all the kitchen Cabinets) .I was told that a complete job of my basement and kitchen and 2 bedrooms would be completed in a week and now as of today's date 11/22/15 it is still not completed. This project was started in late September big difference from a week to 2 months or possibly 3 months. They where not prepared at time of start, garbage would sit around for couple days cause their to cheap to have a dumpster brought in to put the trash in, instead they have a supervisor come in a pickup truck to pick up the trash, which they don't always come. And don't worry about contacting the owners daughter who over sees all of this, cause she defends the supervisors no matter what u tell her, they r number one in her book, she could care less if your house is trashed or not or if your living out of boxes and trash bags for 2 months.these supervisors, and owners would be the first ones to complain if this was there house, Oh and by the way if you think your getting Mihalkos employees your not, they have sub contractors doing most of the work, I should say they did most all my job even though they make you think your getting Mihalkos guys. Talk about uneithcal practices.Desired Settlement: Final settlement price of $13000.00 for living out of boxes and trash bags for over a month.

Business

Response:

Mihalko’s met with [redacted] on 8/27/2015 to review the

scope of work for his insurance related loss and scheduled a start date of

sometime during the week of 9/16. While the homeowner was disappointed with the

start date, he was aware that this is when we could start the work. We do our

best to accommodate each and every customer. And the customer always has the

right to go with another contractor if they do not feel that the start date is

adequate enough. Before the job was started, the homeowner went to the Indiana,

PA [redacted] and got pricing on a kitchen. The homeowner reserves the right to do

this, however, we do recommend getting kitchens ordered and designed through us

so we can guarantee measuring, sizing, cabinet choices, colors and so forth. The

kitchen was priced out, with special order cabinets (2-4 week delivery). We

would also like to note that we have relationships with several different [redacted]

locations in the a[redacted]. While we do work with Indiana [redacted], it’s not very

frequently. The kitchen was ordered through [redacted] based on their specs, sheet,

color and so forth. On 9/15 we started tear out, removed carpet and delivered

some order material. 9/16 kitchen tear out began along with painting basement.

Additional work, not covered under the contract, was also performed. 9/17

kitchen floor went in. 9/21 basement carpet in. Cabinets were delivered at this

time and they were the wrong color. Again, [redacted] ordered the wrong color. We

reordered special order cabinets at this time. 9/23 Water heater leaked and we

needed [redacted] to review. ([redacted] owned heater and parts needed to be replaced.

Homeowner thought damage under water heater was from current leak. We

discovered that it was not from current leak and it needed to be fixed or if would

be an ongoing problem.) The insurance company did approve the supplement to

replace water heater. 9/25 hulled debris (garbage) away. [redacted] gave replacement

parts and new heater. 10/2 bedroom ceiling done, working on master. Homeowner

told us that carpet for daughter’s bedroom was in stock at Indiana [redacted], after

verifying selection number with homeowner, carpeting was NOT in stock at [redacted],

had to be special ordered (2 week delivery). 10/16 Cabinets arrived at [redacted]

and were delivered. 10/19 Problems with cabinets and layout. Went to Indiana

[redacted] and discussed problems. They said that the measurements were given to

them by the homeowner and they were not at the site. Discussed issues with

Johnstown [redacted] (who we have relationship with). Other items ordered. Johnstown

[redacted] ordered next set of cabinets. 10/20 Base cabinets need to be installed

before counter tops can be ordered. Ordered counter tops on this day (told 3

week delivery). 10/26 Cabinets in and located some missing wall cabinets from

earlier order. [redacted] still cannot place a missing base cabinet. Counter tops

scheduled to arrive on the 11th and installed on the 12th or 13th. 10/30 Checked on counters, supplemental items and 1st order cabinets are in. 11/2 Delivered material to job site. Need to do additional

work to make the cabinets fit, reinforcing of plywood which was not in

estimate. 11/9 A few cabinets were found to be damaged, ordered new ones. 11/23

New cabinets arrived at [redacted] and delivered to job site. To be installed 11/24.

As of 11/30 work is complete to satisfaction. We have detailed notes of this job and every job. The

insurance company did not give an allotment for a dumpster. If the homeowner

wanted one, they would have to pay for one out of pocket. When there isn’t a

dumpster, our supervisors pick up the trash. Unfortunately, we can only control items that are within our

control. This was explained to the homeowner by Chelsea, the owners daughter. We

rely on suppliers and deliveries. In this circumstance, we also were relying on

the design from [redacted], which happened to be wrong. Chelsea was aware of the

above timeline and notes when she spoke to [redacted]. Mihalko’s would like to apologize

if we made you feel as if we did not care about the homeowner. Mihalko’s is a 24/7/365

emergency based company. We work with homeowners who have gone through a

significant loss every day. We understand their frustrations and do the best

that we can to get the homeowners back to their original state as quickly as

possible. We care about our customers and their homes. We would also like to

say again, that it is the homeowners right to choose any contractor they like

if the timeline is not what they expected. We are in contact with the insurance company, and it is to

our understanding that the homeowner has been paid for the claim. However, he

has told us he has not received any money and has not paid us for any work

completed. Payment for work performed is due upon certain time frames during

job progress and at job completion.

Consumer

Response:

Better Business Bu[redacted]u:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To the Revdex.com,

Review: Mihalkos installed roof heating coils in the spring of 2014, they did not check the coils to see if they would heat before asking for payment. They stated that there has to be cold temps and snow to test them. When I turned the coils on this fall after a snowfall, the coils did not work. I called [redacted] at Mihalkos and told him that the were not heating up. [redacted] said that the had sent workers to my house plenty of times in the spring and that they should be working and that I did not know what I was talking about. He did not send anyone and would not return my calls. I hired a friend of mine who is an electrician to come over and look at the problem. He found that there was no power to the outlet where the coils were plugged in and he had to rewire the control switch to get them to work. Also, the outlet that Mihalkos installed, was not up to code because it did not have a breaker on it to prevent overheating. I paid $135 to have the repairs done. I submitted a copy of the bill to Mihalkos along with a letter asking for reimbursement of the $135 because they would not come to my house to perform the warranty work. Instead of sending a check to me, they proceeded to call my friend and leave messages that he did not have the proper electrician numbers on the receipt that he gave me and must have theatened him because now my friend has sent my money back and won't take my calls and hangs upon me when I call. I will not cash his check because he did a good job and the coils now work. Mihalko's was WAY out of line to even call my friend and have ruined my relationship with an electrician who knows what he is doing unlike the electrician that installed the heating coils originally from Mihalkos! Mihalkos should have called me if they wanted more infomation! I am so upset that they think that they had any right to call him!Desired Settlement: I want a refund of the entire amount that I paid to Mihalkos for the installation of these heating coils $600, and I want them to call my friend and apologize for there actions.

Business

Response:

Response to Better Business Bu[redacted]u regarding Complaint from [redacted]We started work with [redacted] after the first big freeze of 2014. Mihalko’s General Contracting is also a Fire & Water Restoration company, so we respond to emergencies 24/7. We work with all insurance companies. [redacted] first complained that we came to do the work when it was convenient for us. Being an emergency based company, we have to respond to emergencies that need our utmost attention first, such as a fire or busted pipes that are filling a house with water in which people have to be removed from their homes due to damage. We were flooded with calls and claims, the most in our company history, so we apologized for not being able to get to her job as quickly as she wanted. However, this issue was conveyed to her. After we were able to get to her job, we arrived at her house several times to find the driveway not plowed, as she said it would be, for us to get to her front door and get our trucks down. When first assessing damage, we start with an original estimate and by the end of the job, there are usually additions or subtractions to the estimate. We go over these with the customer. In [redacted]’s situation, there was work that was on the original estimate that we did not perform, therefore it was removed before the insurance company was billed. There are also times when the customer would like a higher quality of product than what they originally had and more than what the insurance company will pay for. This happened in the case with [redacted]. She wanted a higher quality of carpeting than she originally had, which we got for her and installed. She discussed this additional charge with [redacted] (our designer and person who deals with flooring) and [redacted] (our Fire & Water Estimator) and agreed. These additional charges or “extras” are not billed and paid for by the insurance company, but by the homeowner, who requested them. When we sent her an invoice, she sent us a check back with a different amount than what was on the invoice with the note “payment in full” which means nothing. She still owes us an additional $828.66 for the extras. We also had gone back several times to check and recheck and recheck her heating coils installed on the roof. Each time our electrician came back noting that they were in fact working. He even told us he knew it was working because he plugged his cordless drill into charge in the same circuit we put in. We also took several after hours calls on our emergency line that is used for true emergencies (house on fire, pipes busted, car hit house, etc…) from her and we got our electrician out there as soon as we could. We billed her for the service charge due to our electrician going back several times to check the coils after they were working each time. She would not return any of our calls to discuss the issue but instead took to social media to express her feelings for us, slamming our name and expressing how we were billing her and taking her to court. She never paid her invoice. She called back in November stating that she needed warranty work done on the heating cables that we had checked and rechecked and that she still owed us money for. In our agreement, all warranties on our work are voided when the customer has not paid in full. [redacted] took the calls and told [redacted] that we had checked her coils several times, not mentioning the money she still owed, and that they should be working. We noted each time we called her. She did not call back, but instead sent us an invoice from another electrician for $135.00 that she wanted us to reimburse her for. On this invoice was noted “Troubleshoot & Repair of Circuit” in one handwriting and written beside it in different handwriting was “For Heating Coils.” Because we truly believed that we did everything we could to make sure the coils were working and we will not pay any invoice without further investigation of what was wrong, our production manager, [redacted], called the electrician’s number to get more details. We did in no way th[redacted]ten this person. He never did return any of our calls. And yes, we did search out his license number to be sure we were dealing with a certified electrician. We have tried several times to contact him, seeing what was wrong, if there was anything wrong. We would have absolutely paid the invoice if it was our fault and there had been something overlooked on our end. But instead, [redacted] calls us back leaving th[redacted]tened voicemails, which we have, and took to social media again, slamming our name. She said that this electrician will not take calls from her either, and has actually given her back her money. We have tried to resolve this ongoing issue with [redacted], but instead she always seems to take to social media.

Consumer

Response:

This is a response to a recent letter that I received from the Revdex.com today. Mihalkos have responded to a claim that you notified me was closed due to no response from the company. You now assume that the matter has been settled but it has not. My computer was broken for a few weeks and I did not receive your noticed that you reopened my case. I expect that you will reopen it again now that I am responding to Mihalkos allegations. My driveway was always open that winter since I plow it myself. [redacted] came to my house with no problems get up my driveway that year. The only time there was a problem was when he subcontracted the ice removal to [redacted]. Their box trucks were 2 wheel drive with balding tires as the drivers openly admitted to me. The drivers had trouble getting up the driveway and I plowed many times trying to enough ice of the driveway as I could, I even pushed most of my shale off to the side as a result. Eventually they made it up. But even before they made it up the driveway with the truck the drivers were removing the snow and ice from my gutters by hand and shovels. After a phone call from Mihalkos while they were manually removing the ice, they were ordered to stop because this would not be billable to my insurance. As water was pouring into my house, soaking ceilings and carpets, Mihalkos ordered and end to the solution of the problem because they were worried about getting paid. As far as the warranty work on the heating coils, their electrician would not test them after he was finished installing them telling me that it was too warm out to test them. mihalkos stated to me that the electrician was going to install a separate beaker in my basement electrical box to operate the coils since the existing power source seemed to fail the previous winter season causing this ice damn on my roof. This was never done, the electrician attached the new coils to the old power source and refused to test it. So when the weather got cold again and it snowed a little, I called Mihalkos to have the electrician come and see if the coils were getting warm because after I stood on a ladder they did not seem warm to me. Mihalkos told me again that the sensor would not kick on unless it sensed a certain dampness on my roof. I asked for an owners manual and was given an installation sheet instead that did not mention anything about the operation of the coils. I waited until the fall and in November of 2014 after a significant snowfall I called Mihalkos to stated that the coils were not melting any snow. They refused to return to my house stating that I had not paid them enough money. I hired a casual acquaintance to work on the coils and he stated that they could never have worked since there was no power to them. He tried to wire them so they would at least make it through the winter until a new control could be installed in my basement. I sent Mihalkos a copy of his bill for this asking to be reimbursed but they must have upset my friend because he sent me a refund check and wouldn't return my calls. The coils worked for about a week and again stopped working. This time I call [redacted]. Their electricians came and stated again that there was no power to the outlet. They rewired it again and it worked for a week. Again it failed. [redacted] then installed the new power source in my basement as was promised by Mihalkos and the coils now work fine. I was charged $220 this time for their services. Mihalkos was paid by me for every item that was completed on the estimate given to my insurance company and I even paid $800 extra for upgraded carpet and for heating coils that never worked as promised. Mihalkos wanted paid for services that they listed to my insurance that were never done and I still am not going to pay for. They listed ceilings that were never painted and carpets that were never cleaned. They listed a truck to remove ice that was never here since the ice was thrown on the ground and left to melt. I want Mihalkos to send $220 refund check.

Business

Response:

Due to all the other electricians that have been at the house and worked on the problem, there is no way of telling what was done by Mihalko's or the other electricians. With other several failed attempts as [redacted] stated and also the fact that the electrician we spoke to said he did no work on the coils we want to close this problem. [redacted] forged an invoice by the first electrician stating that he worked on the coils. He said he did not write this on the invoice. [redacted] has also never paid the $800 that is still outstanding to Mihalko's. We will deduct $220 dollars from her outstanding balance of $800.

Consumer

Response:

After stating that they never spoke to my electrician, now Mihalkos are claiming that they have? Both electricians worked on the power supply to the heating cables no matter what Mihalkos claims. Mihalkos were to install a new power supply to the coils in my basement which they never did. I will not pay them anything more. I'm finished with them, I'm dropping this case but just hope that someday a customer with more resources than me will expose them for what they really are. May they rot in hell.

Review: I contracted with this vendor to repair wind damage to my roof in October 2013. They were not the company that installed the roof, however, they agreed to repair it. It was a matter of replacing 3 shingles. I had all of the information from the manufacturer on the existing roof. That information was provided to Mihalko’s. They acquired the new shingles and charged me $225 to put them in place. This winter in November/December 2014, the same exact shingle was taken off due to wind. I have called Mihalko’s repeatedly since December of 2014. Today, after calling there office twice, I got to speak with [redacted]. [redacted] was the same person who came out the first time to repair the roof area that had lost 3 shingles. Today I was informed that Mihalko’s will not stand behind the repaired shingles. Their excuse is that it was a repair and they did not install the entire roof. While it is true they did not install the entire roof, they did install this particular shingle that has once again failled. Therefore, I would expect that they would stand behind their installation, only a year after the work was done. I will never use this company again for any contracting work and would not recommend them to any acquaintance or friend.

[redacted]Desired Settlement: Replace the shingle that has come off at no further charge to me. I have the shingle for the repair.

Business

Response:

Mihalko’s General Contracting agreed to repair or patch [redacted]’s roof in October 2013. However, any patchwork or repair to a roof that is not done by us is NEVER guaranteed or under warranty. This is due to the fact that patching or repairing a roof does not fix the underlying problem. While we make every attempt to fix the issue, we cannot guarantee because we did not originally install the roof, therefore we are unsure as to the quality of the roof. It is also never under warranty because due to the inclement weather in western/central PA, high winds may cause damage or take off any shingle. A customer would be hard pressed to find any contractor that would guarantee or warrant a patch to a roof. When [redacted] called to let us know the patch was leaking, we informed her of this. We will gladly come back and patch the roof again, at a cost to the homeowner, however, we strongly recommend that she have the entire roof or the slope completely replaced to avoid any leaking in the future. This may be a possible insurance claim if the original leak was caused by wind or hail damage. If she would choose to replace the roof or slope, we would then be able to guarantee the work. We apologize for any inconvenience this has caused the homeowner.

Consumer

Response:

Review: my home was completely redone by Mihalko's general contracting all walls doors floors ceilings windows and electric was done by them they have not fixed the problems we have in are home we have electric problem's drywall screws sticking out of the walls that where put in new windows that leek when it rains from the holes that where left from them cutting the openings bigger for them to fit in out celling fan that don't work right vent fan that don't work new light that has rust on it in the bathroom a floor that they put in bounces when you walk on it boards that fill like they are coming up under the carpet counter tops that need fixed I am not shore if they had to have any of there work inspected or not but none of it was we have a five year warranty on there work and all they want to do is give us a run around on itDesired Settlement: I want them to fix all the things that are wrong with the work that they did in my home

Business

Response:

Louis Mihalko III

Review: I have a State licensed daycare in my basement. I had the basement all finished with drywall and carpet and tile for the daycare. About 5 years ago a child put her foot through my drywall. When I took a look at how that happened, I found the wall was damp behind it. I remembered my home was sold to me with a lifetime warranty for the waterproofing done in the basement. I didn’t know who did the waterproofing so I started making calls to find out who did the waterproofing and my first call found that Mihalkos had done it. They told me that they had no record that the waterproofing warranty was signed over to anyone else but the previous owner. They also told me that it had to be transferred to the new homeowner (me) within 30 days of the sale. So I assumed I did not have a warranty on the waterproofing. In the mean time I dried out the wall and patched it. As the years passed I realized that the wall was still damp and I had to do something about it. I called Mihalkos in September of 2014 and asked if they would come out and look at it and give me an estimate to have the problem fixed. They came within 2 days and promised an estimate the next day. I also asked to see the warranty for the waterproofing and they said they couldn’t find it. I never got the estimate and made several calls to them and left messages for the owner to call me and he never did. Finally took time off work to go to their business to talk to the owner, [redacted]. This was in November 2014. Finally I got an estimate, but it still wasn’t for the entire job. The estimate was for only taking down the wall and butting up new ones. There was no estimate for correcting any problem with the waterproofing. I once again called and asked if I could have an estimate for the entire job and was told by their receptionist, [redacted], that they couldn’t give me that complete estimate until they took down the wall to see what the problem. I thought that’s was an estimate was; just an estimated cost of what it may cost to fix the problem under different circumstances. During several of these calls the receptionist, [redacted] was very rude to me and told me I was a pain. I was never anything but polite and very patient under the circumstance of my waiting so long for an estimate. All the other waterproofers that came to give me estimates, were able to give me approximate cost of the entire job.

The realtor who sold me the house gave me a check to help cover the expense of the repairs because they felt they were partially at fault for not having the waterproofing signed over to me at closing. She also wrote a letter to Mihalkos asking them to help me, as well. We never heard from them. I found a copy of the warranty for the waterproofing and no where did it say that it had to be signed over within 30 days of the house sale. In March 2015 I called and once again left a voice mail for [redacted] to call me. He never did. Finally I sent him a letter via certified mail so I would know in fact that he got it. He always had claimed that he never got the messages that I called. I finally got two calls. One from his daughter and one from his son-in-law, both who work for Mihalkos. Both who were very nice and accommodating. They wanted to meet with me at my convenience to talk about what they could do for me. And I quote “to talk about what we can do for you”. I took time off work to meet with them thinking they were going to offer to do something for me, as they said. I met in a beautiful conference room with the 3 of the family members. I think they thought they would intimidate me, but I worked in the corporate world for over 30 years so a meeting in a conference room with important people (or people who thought they were important) was nothing new for me. They proceeded to give me a lesson on how waterproofing was done and finally I asked if they would come over and take some walls down to see what happened, etc. They said, if I had the money to pay them to do it. I said, “so why am I here”. Obviously they wanted to cover their [redacted] by telling me how the waterproofing was done and it hardly could have been their fault. I forgot to ask about having the waterproofing warranty signed over to me, so I called about it when I got home. [redacted] said something to the effect that he would. I will wait to see if that happens. Mr. Mihalko said if I have someone take down the damaged walls he wants someone from his company to be here and for me to give him a 2 week notice. I asked if they would come take part of the wall down to see the problem. Since I have to pay someone else to do it and may not be able to do it at Mr. Mihalko's convenience, he will have to come at my convenience. He seems to have a problem returning phone calls and answering letters. I certainly can't depend on him to be here when I've made an appointment with another contractor.

I believe these people are dishonest and will do everything in their power to get out of standing behind their warranty. First of all, they lied about my warranty stating it had to be signed over within 30 days. Then they couldn’t find a copy of the warranty. If you give a lifetime warranty, don’t you think you would keep a file on that house with the warranty? Then the months it took to get an estimate and the phone calls that were not returned and the letter that wasn’t responded to, and the excuse not to give an estimate that would cover all possibilities.

If I can keep other people from dealing with these people, I will do everything in my power. Actually, in the past 5 years since this has begun, I have talked to MANY people regarding my circumstances. I have to say no one has had anything favorable to say about this company.Desired Settlement: I would like the life time warranty signed over to me. And I hope that people will read this and not want to do business with them. When they said they wanted a meeting to discuss what they could do for me, I would like to know what they actually had in mind when they made that statement. I don't know how they stay in business when they don't return phone calls and are dishonest. All dates of complaints and phone calls are approximate.

Business

Response:

[redacted] came into our office on Thursday, March 26th at 9:30am to discuss her situation in her Daycare. We asked her to come here to discuss the problem. Prior to this meeting, [redacted] had met with [redacted] at the office and she asked if we could look at the water problem at her home. A waterproofing system was installed in 2004 by Mihalko’s for the previous homeowner. At the time of our initial meeting, we sent our waterproofing expert to her home the next day. He inspected the basement and the pumps and said that he could not see behind the walls that were recently installed by a different contractor to inspect the actual system. However, at the one pump area, he could see that the wall installed over our system was crimping the channel cove and it looked as though holes could have compromised our system. He also mentioned to her that the crocks have never been flushed or cleaned out and that the sludge in there could be adding to the problem. The pumps should also be replaced as they are 10 years old, which is close to their useful life. We asked if she would like that done as the pumps were guaranteed for 5 years and should be replaced. She told us that she would let us know. We did not hear from her until we received a certified letter stating that she would like us to discuss in more detail. At our meeting on the 26th of March we wanted to explain exactly how the system worked. [redacted] set up a special display for her with concrete block, framing and channel cove to show [redacted] the details of how the system worked. [redacted] was not the owner in 2004 at the time the system was installed, so she was not given a formal presentation, so [redacted] thought it might help her to understand how the system works. [redacted] also explained to her that to find the problem the system needs to be inspected and that since she had another contractor do the interior framing over our system that she would be responsible to open up the walls for inspection. The fact that the drywall installed was not a moisture resistant type, the wall does not have a vapor barrier and the insulation is fiberglass are possible reasons why there is water and moisture. The 2x4 wall could also be crimping and smashing the channel cove causing leaking problems. [redacted] also said that several areas do not leak but feel damp. We feel that this is could be a condensation problem that could require dehumidification and may have nothing to do with our system. This was ascertained by the photos from [redacted]’s phone and an initial inspection by our waterproofing expert. The pump /crocks should also be cleaned and flushed yearly. Old worn out pumps could also be adding to her issues. Because of all the possible reasons a basement wall could be damp, we will not take on the responsibility of tearing out to walls we did not install to inspect our system. We will also not warranty a system that has been compromised by others. We are willing to inspect our system if the previous contractor, or another contractor, removes the bottom of the walls for us to inspect. We will also stand behind our lifetime warranty to fix the system should it be a system failure and not related to above mentioned items (including dirty crocks, old pumps, compromised system due to inappropriately installed walls not done by us over our system or moisture being held in by lack of vapor barrier, drywall and insulation that are not moisture resistant.) [redacted] told [redacted] to please give us at least a week or two notice as to what day the contractor will be there to tear out walls so that he can personally arrange to be there upon start and fully inspect the system. The system has a transferrable warranty, but it was never transferred upon closing to [redacted] from the previous owner, however, [redacted] did tell her that we would honor the warranty. Mihalko’s stands behind all of our waterproofing systems and warranties.

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Description: CONTRACTORS-GENERAL, WATERPROOFING CONTRACTORS, PAINTING CONTRACTORS, PATIO, PORCH & DECK ENCLOSURES, SIDING CONTRACTORS, KITCHEN CABINETS & EQUIPMENT-HOUSEHOLD, WINDOWS, KITCHEN & BATH-DESIGN & REMODELING, CONCRETE CONTRACTORS

Address: 695 Solomon Run Road, Johnstown, Pennsylvania, United States, 15904

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