Dear [redacted] ***, A return label was sent to your e-mail address on 04/10/I will send one out today USPS home deliveryPlease attach the label to the package and mail back the parts free of charge for your refund of $The credit will be applied to your credit card you used to make the purchase Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: the business owner has not addressed the consequences of his negligenceHe continues to say that he only handles parts, not serviceBut if he negligently provides the wrong part, which, when installed, causes damage that must be repaired, he should be liable for those repair costsI have a written statement from the repairman that it was the incorrect partThe business owner'should own customer service rep looked up the correct part number and admitted I was provided with the wrong partJ&J needs to be responsible for the costs incurred due to third negligence Regards, [redacted]
Dear [redacted] ***, I have not received your return back to our warehouseAs soon as I receive I will issue you full credit for the total amount of the purchase Which was $It will credit back to your card you used to make the purchase Thank you, Charles A Director of customer service
I have not received a refund through my credit card nor a check for the settlement amount Please let me know when I should receive my refundThanks so much for your help
Dear [redacted] I just mailed out another brand new remote todayYou will receive a tracking number end of business day todayThis is the second remote I mailed since you place the orderThis is the address it is shipping to [redacted] , NY I tested the remote that you return and it was workingIt may be an issue with the sensor in the TV Very sorry for the delay Thank you [redacted] ***Director of Operations
Dear valued customer,I shipped two doors one door was correct and fitThe other door was not the correct doorI am will to give you back $half the shipping costI am sorry for the mix up in the partBut I can refund half of the shipping cost to your credit card on fileWould you accept my offer?Thank you
Complaint: [redacted] I am rejecting this response because: This complaint was about three shelves [redacted] broken shelf $ Order # [redacted] broken shelf $ Order # [redacted] incorrect shelf They are refunding my money for the third shelf but are still refusing to reimburse me for return shipping $even though the order was due to their error Regards, [redacted] ***
Dear [redacted] ,I have credit your [redacted] *** account on Refunded $Order Head Modified[ [redacted] 3/8/9:20: AM]The credit department did credit you back for this no longer available partPlease check you [redacted] account to view the credit.Thank you [redacted] ***Director of Operations
Dear [redacted] ,I am a parts distributor I sell [redacted] partsI do not compensate for damages to TV due to the screws that were installedThe depth of the holes have stopsWhen they bottom out that is a far as you can screw themIf the screws were to long I would have taking them back as a returnInstallation of parts is not something I warranty only the partsYou can send back the parts for a full refundI can only refund your entire purchase price of the parts and shipping and handlingI call also send you a free shipping label to return the parts at no charge.Regards,Charles ADirector of Customer Service
To whom it may concern: I filed the above complaint and the company offered to pay me the requested amount to settle, ? What do I need to do in order to receive the settlement?
Complaint: [redacted] I am rejecting this response because: Reimbursing for return shipment of the last shelf alone will not settle the Revdex.com claim In order to settle the claim I need to receive $for the first damaged shelf and $for the second damaged shelf Regards, [redacted] ***
I have refunded the full price of the part which is $on 12/5/to your credit card Mastercard - xxxx [redacted] (11/2016) The door you ordered only comes in black for your model numberI see you want to change the look of your dishwasher with a stainless steel to remodelThe shipping charge it cost us was I will refund you $that is the total cost of the invoice you paid J&J International for the purchase Paid Amount: Refund $199.00Pending refund $53.43The return shipping I can not refundThis return came back to us as a no longer need partIt was the correct part for you model dishwasherBlack is the factory color.Requards
I will refund the complete amount the customer is requesting $today back to the customer’s credit card on fileTo resolve this customers complaintThank you Charles A Director of operations
Dear *** ***I have crediedt you back the entire amount of $to your credit card you made the purchase withcredit date was 11/21/Discover - xxxx*** (03/2018) - *** *** This will complete the claimThank you *** ***Director of operations
I will reimburse me for return shipping $To settle the Revdex.com ClaimIt will credit your credit card you made the purchase with
*** - xxxx*** (***) - *** ***
Thank you,
Charles A Director of customer service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am
rejecting this response because: as stated the part was not as advertised, the part should be credited back to my card as it is stated on your services.My complaint is paying for shipping returnI expect that to be reembrused, I paid.express of for an item that does not fit to 2inch gap.as.stated by your agentsWhen my installer came again due to *** sending wrong parts, when this filler attached with three screws to the back of stove only fills 3/The rest is the attachment to stove.My return cost is 9.10$I expect my credit card to be refunding the returned item and shipping.
Regards,
*** ***
I am looking into the credit request asap for youI wanted to respond to your letterI will check the status and write back to you.Respectfully,Director of operations
Dear *** ***I issued full refundFunds were held on PayPalPosted on 11/11/3:17:PM for the amount of Credit Amount: $to settle the claim.thank you*** ***Director of operations
Dear customer,I will refund you in full for a total amount of $9:that is your total request for your order you returned to J&J International to settle the claim.Thank you*** ***
Dear [redacted] ***, A return label was sent to your e-mail address on 04/10/I will send one out today USPS home deliveryPlease attach the label to the package and mail back the parts free of charge for your refund of $The credit will be applied to your credit card you used to make the purchase Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: the business owner has not addressed the consequences of his negligenceHe continues to say that he only handles parts, not serviceBut if he negligently provides the wrong part, which, when installed, causes damage that must be repaired, he should be liable for those repair costsI have a written statement from the repairman that it was the incorrect partThe business owner'should own customer service rep looked up the correct part number and admitted I was provided with the wrong partJ&J needs to be responsible for the costs incurred due to third negligence Regards, [redacted]
Dear [redacted] ***, I have not received your return back to our warehouseAs soon as I receive I will issue you full credit for the total amount of the purchase Which was $It will credit back to your card you used to make the purchase Thank you, Charles A Director of customer service
I have not received a refund through my credit card nor a check for the settlement amount Please let me know when I should receive my refundThanks so much for your help
Dear [redacted] I just mailed out another brand new remote todayYou will receive a tracking number end of business day todayThis is the second remote I mailed since you place the orderThis is the address it is shipping to [redacted] , NY I tested the remote that you return and it was workingIt may be an issue with the sensor in the TV Very sorry for the delay Thank you [redacted] ***Director of Operations
Dear valued customer,I shipped two doors one door was correct and fitThe other door was not the correct doorI am will to give you back $half the shipping costI am sorry for the mix up in the partBut I can refund half of the shipping cost to your credit card on fileWould you accept my offer?Thank you
Complaint: [redacted] I am rejecting this response because: This complaint was about three shelves [redacted] broken shelf $ Order # [redacted] broken shelf $ Order # [redacted] incorrect shelf They are refunding my money for the third shelf but are still refusing to reimburse me for return shipping $even though the order was due to their error Regards, [redacted] ***
Dear [redacted] ,I have credit your [redacted] *** account on Refunded $Order Head Modified[ [redacted] 3/8/9:20: AM]The credit department did credit you back for this no longer available partPlease check you [redacted] account to view the credit.Thank you [redacted] ***Director of Operations
Dear [redacted] ,I am a parts distributor I sell [redacted] partsI do not compensate for damages to TV due to the screws that were installedThe depth of the holes have stopsWhen they bottom out that is a far as you can screw themIf the screws were to long I would have taking them back as a returnInstallation of parts is not something I warranty only the partsYou can send back the parts for a full refundI can only refund your entire purchase price of the parts and shipping and handlingI call also send you a free shipping label to return the parts at no charge.Regards,Charles ADirector of Customer Service
To whom it may concern: I filed the above complaint and the company offered to pay me the requested amount to settle, ? What do I need to do in order to receive the settlement?
Complaint: [redacted] I am rejecting this response because: Reimbursing for return shipment of the last shelf alone will not settle the Revdex.com claim In order to settle the claim I need to receive $for the first damaged shelf and $for the second damaged shelf Regards, [redacted] ***
I have refunded the full price of the part which is $on 12/5/to your credit card Mastercard - xxxx [redacted] (11/2016) The door you ordered only comes in black for your model numberI see you want to change the look of your dishwasher with a stainless steel to remodelThe shipping charge it cost us was I will refund you $that is the total cost of the invoice you paid J&J International for the purchase Paid Amount: Refund $199.00Pending refund $53.43The return shipping I can not refundThis return came back to us as a no longer need partIt was the correct part for you model dishwasherBlack is the factory color.Requards
I will refund the complete amount the customer is requesting $today back to the customer’s credit card on fileTo resolve this customers complaintThank you Charles A Director of operations
Dear *** ***I have crediedt you back the entire amount of $to your credit card you made the purchase withcredit date was 11/21/Discover - xxxx*** (03/2018) - *** *** This will complete the claimThank you *** ***Director of operations
I will reimburse me for return shipping $To settle the Revdex.com ClaimIt will credit your credit card you made the purchase with
*** - xxxx*** (***) - *** ***
Thank you,
Charles A Director of customer service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am
rejecting this response because: as stated the part was not as advertised, the part should be credited back to my card as it is stated on your services.My complaint is paying for shipping returnI expect that to be reembrused, I paid.express of for an item that does not fit to 2inch gap.as.stated by your agentsWhen my installer came again due to *** sending wrong parts, when this filler attached with three screws to the back of stove only fills 3/The rest is the attachment to stove.My return cost is 9.10$I expect my credit card to be refunding the returned item and shipping.
Regards,
*** ***
I am looking into the credit request asap for youI wanted to respond to your letterI will check the status and write back to you.Respectfully,Director of operations
Dear *** ***I issued full refundFunds were held on PayPalPosted on 11/11/3:17:PM for the amount of Credit Amount: $to settle the claim.thank you*** ***Director of operations
Dear customer,I will refund you in full for a total amount of $9:that is your total request for your order you returned to J&J International to settle the claim.Thank you*** ***