I have refunded the full price of the part which is $199.00 on 12/5/2015 to your credit card Mastercard - xxxx[redacted] (11/2016) . The door you ordered only comes in black for your model number. I see you want to change the look of your dishwasher with a stainless steel to remodel. The...
shipping charge it cost us was 45.00. I will refund you $53.43 that is the total cost of the invoice you paid J&J International for the purchase.
Paid Amount:
252.43 Refund $199.00Pending refund $53.43The return shipping I can not refund. This return came back to us as a no longer need part. It was the correct part for you model dishwasher. Black is the factory color.Requards
Dear [redacted],
I am a parts store I sell parts. I am not a [redacted] repair warranty center.
I sell parts that I purchase from [redacted]. I can only give you a full refund for the parts your purchased and the shipping and handling.
I do not cover any service calls.
J&J International only can...
reimburse for the purchase of parts.
My parts do not come with instructions on how to replace the old part for the new parts.
You will get a free shipping label to send back the part for a complete refund of $61.15.
That is the total invoice price you paid to J&J International.
Thank you,
Charles A Director.
Complaint: [redacted]
I am rejecting this response because:
You didn't comment at all on your staff hanging up on me multiple times. You also didn't comment on the poor treatment from your staff, saying "that's not my problem" or "you should have thought about that". I was specifically told I would have the door in my possession in 10 days or less. It was over a month though. You didn't comment on that at all either. I also called after the 10 days passed to be told there was a delay and I would have it in 5 days or less. Well, that didn't happen either. You didn't address that. Your comment does say that you checked the door for damage, yet it arrived dented. There are multiple facets to the complaint that you didn't address at all.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Below is the email I sent to the response I got from someone at [redacted]'I just looked at my bank account on the day the purchase was made and also did a search for the amount and it is gone. Why didn't someone just tell me this? This has been the most frustrating experience I have ever dealt with when it comes to cancelling an order and refunds. If someone had simply told me this back when I am guessing they first reversed it, I would be done and on my way. Absolutely painful, horrible customer service. I will never do business with samsungparts.com again.Also, this originally did not show up in my pending section of my card but in verified transactions. I will mark the Revdex.com complaint as accepted'
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Valued customer,Your total for your order is $58.75 for the parts and shipping is $8.25 and a handling charge of $2.99. Total charge is $69.99. I do not have the parts in stock I am waiting on them to arrive from [redacted] parts.Thank you[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],I will refund you the part cost of $45.25 and also the shipping charge of $10.29 for a total of $55.54.The credit will post on your credit card. [redacted] - [redacted] (09/2017) - [redacted] [redacted] I will credit today.Sorry for the issue,RespectfullyCharles [redacted]Director of operations,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear valued Customer.I am J&J International a parts store. I ordered the compressor from Samsung. I am not Samsung and I do not sell refrigerators . I have nothing to do with Samsung. I can not replace appliances. I can exchange the compressor if defective. I have to special order this...
part. I do not stock compressors. You would need to take warranty replacement of manufacture appliances up directly with Samsung.Sorry for the delay in getting the part to you. This is not a on hand part so I have to order each time.
Dear [redacted],I have credit your [redacted] account on Refunded $139.68 Order Head Modified. [[redacted] 3/8/2016 9:20:20
AM]. The credit department did credit you back for this no longer available part. Please check you [redacted] account to view the credit.Thank you[redacted]...
Dear [redacted],
Here is the return number to send back the parts for credit for parts only. Return number is [redacted]. Please pack the parts well and insurance the parts when shipping back to us.
The address is J&J International [redacted] Once we...
receive the package and it is inspected by the warehouse I will credit you back the purchase price of the parts.
Thank you,
[redacted]
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern: I filed the above complaint and the company offered to pay me the requested amount to settle, ? What do I need to do in order to receive the settlement?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],
A return label was sent to your e-mail address on 04/10/2017. I will send one out today USPS home delivery. Please attach the label to the package and mail back the parts free of charge for your refund of $116.80. The credit will be applied to your credit card you used to make the...
Dear [redacted],I am sorry you were charge twice. Our system processed the same order twice. I am showing the credit for the second order was processed as a return. It was a system error. I am sorry for the issue. The issue was corrected and please except my...
apologies. RespectfullyCharles A[redacted]Director of operations.
RA#:
[redacted]Credit Date: 01/29/2018Amount of credit was 137.27Both orders shipped and were delivered to you. Then J&J International sent a free shipping label to retrieve the second order and you did get credit back.
Dear [redacted],
The door I had ordered has come in to our warehouse. It was packed and shipped ups delivery is for Scheduled Delivery:
Thursday, 12/07/2017 , By End of Day
Tracking number is [redacted]
Please contact me if there is an issue with the replacement door when you receive it this week.
[redacted] Charles A[redacted]
Director of customer service.
I have refunded the full price of the part which is $199.00 on 12/5/2015 to your credit card Mastercard - xxxx[redacted] (11/2016) . The door you ordered only comes in black for your model number. I see you want to change the look of your dishwasher with a stainless steel to remodel. The...
shipping charge it cost us was 45.00. I will refund you $53.43 that is the total cost of the invoice you paid J&J International for the purchase.
Paid Amount:
252.43 Refund $199.00Pending refund $53.43The return shipping I can not refund. This return came back to us as a no longer need part. It was the correct part for you model dishwasher. Black is the factory color.Requards
Dear [redacted],
I am a parts store I sell parts. I am not a [redacted] repair warranty center.
I sell parts that I purchase from [redacted]. I can only give you a full refund for the parts your purchased and the shipping and handling.
I do not cover any service calls.
J&J International only can...
reimburse for the purchase of parts.
My parts do not come with instructions on how to replace the old part for the new parts.
You will get a free shipping label to send back the part for a complete refund of $61.15.
That is the total invoice price you paid to J&J International.
Thank you,
Charles A Director.
Complaint: [redacted]
I am rejecting this response because:
You didn't comment at all on your staff hanging up on me multiple times. You also didn't comment on the poor treatment from your staff, saying "that's not my problem" or "you should have thought about that". I was specifically told I would have the door in my possession in 10 days or less. It was over a month though. You didn't comment on that at all either. I also called after the 10 days passed to be told there was a delay and I would have it in 5 days or less. Well, that didn't happen either. You didn't address that. Your comment does say that you checked the door for damage, yet it arrived dented. There are multiple facets to the complaint that you didn't address at all.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Below is the email I sent to the response I got from someone at [redacted]'I just looked at my bank account on the day the purchase was made and also did a search for the amount and it is gone. Why didn't someone just tell me this? This has been the most frustrating experience I have ever dealt with when it comes to cancelling an order and refunds. If someone had simply told me this back when I am guessing they first reversed it, I would be done and on my way. Absolutely painful, horrible customer service. I will never do business with samsungparts.com again.Also, this originally did not show up in my pending section of my card but in verified transactions. I will mark the Revdex.com complaint as accepted'
Regards,
[redacted]
Dear customerI will refund the $70.25 back to your credit card on file. To settle this claim. Will you except this offer?Thank you
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Valued customer,Your total for your order is $58.75 for the parts and shipping is $8.25 and a handling charge of $2.99. Total charge is $69.99. I do not have the parts in stock I am waiting on them to arrive from [redacted] parts.Thank you[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],I will refund you the part cost of $45.25 and also the shipping charge of $10.29 for a total of $55.54.The credit will post on your credit card. [redacted] - [redacted] (09/2017) - [redacted] [redacted] I will credit today.Sorry for the issue,RespectfullyCharles [redacted]Director of operations,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have refunded the money for the Compressor. Credit date was 7/20/2015 amount $153.45 to credit card Mastercard - xxxx[redacted] Thank you
Dear valued Customer.I am J&J International a parts store. I ordered the compressor from Samsung. I am not Samsung and I do not sell refrigerators . I have nothing to do with Samsung. I can not replace appliances. I can exchange the compressor if defective. I have to special order this...
part. I do not stock compressors. You would need to take warranty replacement of manufacture appliances up directly with Samsung.Sorry for the delay in getting the part to you. This is not a on hand part so I have to order each time.
Dear [redacted],I have credit your [redacted] account on Refunded $139.68 Order Head Modified. [[redacted] 3/8/2016 9:20:20
AM]. The credit department did credit you back for this no longer available part. Please check you [redacted] account to view the credit.Thank you[redacted]...
[redacted]Director of Operations.
Dear [redacted],
Here is the return number to send back the parts for credit for parts only. Return number is [redacted]. Please pack the parts well and insurance the parts when shipping back to us.
The address is J&J International [redacted] Once we...
receive the package and it is inspected by the warehouse I will credit you back the purchase price of the parts.
Thank you,
[redacted]
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern: I filed the above complaint and the company offered to pay me the requested amount to settle, ? What do I need to do in order to receive the settlement?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],
A return label was sent to your e-mail address on 04/10/2017. I will send one out today USPS home delivery. Please attach the label to the package and mail back the parts free of charge for your refund of $116.80. The credit will be applied to your credit card you used to make the...
purchase.
Thank you,
[redacted]
Dear [redacted],I am sorry you were charge twice. Our system processed the same order twice. I am showing the credit for the second order was processed as a return. It was a system error. I am sorry for the issue. The issue was corrected and please except my...
apologies. RespectfullyCharles A[redacted]Director of operations.
RA#:
[redacted]Credit Date: 01/29/2018Amount of credit was 137.27Both orders shipped and were delivered to you. Then J&J International sent a free shipping label to retrieve the second order and you did get credit back.
Dear [redacted],
The door I had ordered has come in to our warehouse. It was packed and shipped ups delivery is for Scheduled Delivery:
Thursday, 12/07/2017 , By End of Day
Tracking number is [redacted]
Please contact me if there is an issue with the replacement door when you receive it this week.
[redacted] Charles A[redacted]
Director of customer service.