Mike Murphy Kia

To whom it may concern:
   Sorry for the delayed response! This email origionally went to my spam/junk box. We received a letter over the last couple of days which prompted me to search for the email. Anyway, I am aware of this issue from almost 1 year ago. To the best of...

my knowledge [redacted] ruled that this was a legitimate purchase. This is the first we have heard from the customer since. Regardless, we want all of our customers to be happy so if this customer would call me at [redacted] and set up an appointment, I will meet with her and try to come up with a solution.
Sincerely,
[redacted]

After getting sweeped by most ever dealership in town for my age (and lack of co-signer), one of my best friends recommended I go to Mike Murphy Kia, as him and his family were very loyal customers. I came to see what they had on their lot and was greeted personally by [redacted]. himself! After working with me for almost 2 hours, they got me in a brand new Kia Forte at payments I could afford! I had the loan in solely my name, exactly what I requested. If you find yourself leaving dealerships feeling like you just got screwed over, you need to come see Mike Murphy and his sales team; they still call to see if I'm 100% satisfied, and I have sent numerous friends and family over to them. We have nothing but the best to say about our family over at Mike Murphy Kia.

To Whom it may concern:
   This is a written response to a complaint #[redacted]  received from [redacted] on January 22, 2016 by Mike Murphy Kia of [redacted]. On November 13, 2015 [redacted] and [redacted] signed for and took delivery of a [redacted] Kia [redacted]. We...

had a preliminary approval for them at that time provided that certain stipulations were met per the approval. The [redacted] along with all of our customers are made aware of this prior to delivery and sign several documents stating that they are of aware of this and that failure to do so may result in the loan being rejected, requiring them to return the vehicle. The documents also state that there will be costs associated with doing so such as $40 per day rental, mileage, detail and cleaning. I have attached a copy of such forms. After they had taken delivery of the vehicle, during multiple required customer interviews with the lender it was discovered that there was a discrepancy in what the customer stated on the credit application pertaining the status of where they live(rent, own, living with a family member) and also their employment. Basically, their current living status along with their employment status did not match what Mike Murphy Kia or the lender was told as reflected on their signed credit application. The vehicle was finally returned to Mike Murphy Kia on 12/31/2015.   
   On January 19, 2016 the [redacted] agreed to a refund $330. I have attached a copy of the signed agreement pertaining to the refund. In short, the $330 is what was left over after the $40 per day rental charge and the detail.
   As for the credit inquiries. It is often necessary to forward the customers credit application to several lenders in order to get them approved for a vehicle. Each lender is required to also run a credit report to determine whether or not they can approve the loan. I have also attached a copy of our credit application that advises the customer of this in writing and requires their signature. 
   Once again, I have attached all documents pertaining to this matter for your review. Mike Murphy Kia wants to provide every customer with the best experience possible. However, there are policies and procedures in place that we must follow as a business. We would be happy to try and get the [redacted] re approved in the future or continue to look for a vehicle that they could purchase for cash. Perhaps a they could find a co signer to help them purchase a vehicle.
Sincerely,
[redacted]
[redacted]

To whom it may concern:
This is a written response to a Revdex.com complaint by [redacted] Ms. [redacted] purchased a pre owned 2012 Kia Optima from us on July 9th of 2014. The mileage of the vehicle at the time of purchase was 62,035. The warranty on a vehicle is offered by the manufacturer which...

in this case would be Kia Motors. Kia Motors offers the balance of a 5year 60,000 mile limited basic warranty on their vehicles after the first owner(a pre owned vehicle). Mike [redacted] Kia offers the customer an option to purchase a JM&A fidelity extended service contract at the time of purchase or at any time the customer would like to purchase one for their vehicle provided that there is one available. The customer can also purchase one on their own through a company of their choice. In Ms. [redacted] case she purchased a 2 year 24,000 mile Service Contract when she purchased the car on July 9th, 2014. When the car hit 86,035 miles it was no longer covered under any warranty. When she brought this vehicle in for her engine making noise/knocking in April of 2016 the vehicle had 96,621 miles on it. Over 12,000 miles out of coverage. Neither Kia Motors or JM&A fidelity will cover the repair because it is out of warranty. I have attached the following documents:
1. A copy of the signed federal buyers guide front and back disclosing that the vehicle was out of manufacture warranty at the time of purchase. Also, that she purchased the vehicle "As-Is-No Warranty."
2. A copy of the JM&A Fidelity Service Contract that she purchased at the time of delivery stating that she had 2 years or 24,000 of coverage.
Moving forward, Ms. [redacted] had inquired a couple of weeks ago about trading this car in and getting another one. We would like to trade Ms. [redacted] out of her vehicle into a new one provided that she has the necessary cash down and the credit score to qualify. If she would like to pursue this option further she can contact me personally.
Sincerely,
[redacted]