Mike Smith Auto Group

On 05/30/*** *** came in for a check engine light and a
rough idle. This vehicle is a Honda Accord which currently had
miles on itWe recommended timing belt, tensioner and spark plugs
These items should have been replaced with in the first model years of
the
car but had never been doneMrs *** spent approximately $on
recommended maintenance items. These maintenance items needed to be done
to get up to Honda’s recommended standards before any other diagnosis could be
performed. During diagnosis we found that cylinders 1,2,and were misfiring.
We then contacted Mrs*** back and let her know about the current issues
that we were still having. She then declined to let us go any
further. I agreed to refund her money on the recommended maintenances
even thought these were items that should have been addressed for some time
now. She then took the vehicle to another repair shop. The other
repair shop said that our timing was incorrect and that the car had valve
issues. They then reset the timing. At this point after speaking to
Mrs *** I agreed to have the vehicle brought back to our facility. We
then paid for the towing bill and the repair at the other facility. Just
to let everyone know, the repair shop was not a Honda certified repair
facility. It was ***. What was odd is that after ***
allegedly reset timing it arrived here and was still out of timing. We
diagnosed the vehicle again, timing was off two teeth and compression was low
on the rear cylinder head and catalytic converter was needing to be
replace. We then made the agreement with Mrs*** that if she were pay
the original $1091(recommended maintenance total) we would good
faith the rest to make her happyMike Smith Honda repaired and replaced
and additional $worth of components and labor. Mrs*** and I agreed
that our business was concluded indefinitely
Now I want everyone to understand that our customers are very
important to usMike Smith Honda went above and beyond to take care of Mrs
***This Honda Accord was years old, had miles and had been
neglected the manufacturer recommended maintenance Mrs*** had no
interest in the right thing or fair thing. From the beginning, Mrs
*** used the threat of slander on social media and Revdex.com to intimidate Mike
Smith Honda. The same formula is being used today in this “new” issue
The vehicle was brought to *** before being brought to Mike Smith Honda ,
just as it was previously, and then brought to the dealership for possible
correction of what *** has done, after we previously agreed NOT to do
business. Just a side note, Mrs*** is currently trying to sue
American Honda Motor Company over an accident she had in her Honda.
She collided with a center median and blamed Honda, stating it was the
automobiles fault

Complaint:
I am rejecting this response because: *** *** wasn't truthful concerning the appeal to the warranty company, and I believe they could have came up with a better solution than what they tried to offer me and my daughter. Also, if they knew this about the Buyers Guide why didn't he say this from the beginning
Sincerely,
*** ***

Everything
the customer said is true and Mike Smith Collision Center apologizes for all
that’s happenedWhen I started here on March there were many customer
vehicles past the delivery dates due to staffing issuesAfter seeing that
there was a shortage of techs in this area
I decided to move as many of the
vehicles to our sister stores as the owners would allowRegretful that this
has happened we are trying to rectify the situation and get our customer back
in their vehicles as soon as possibleDepending on the extent of damage of
each vehicle will determine how long we will have them back to our customers
Our sister stores will be keeping these customers informed as to the progress
of repairs to their vehiclesWe are very sorry for the inconvenience we have
caused you
***
***
Mike
Smith Collision Center Manager

Hi there, if you can let me know the delaership you purchased the vehicle from then I can driect this to right placeThere are Mike Smith dealershipswas it with Chrysler Jeep Dodge Ram, Nissan, VW, Honda, BMW or MercedesBenz ? these all sell new and used brands of
vehiclesPlease let me know and I will get this handled for you! thank you!

Complaint:
I am rejecting this response because:1) On 10/26/afternoon, I went to this dealer to take a look at a Honda CRV. I directly asked about CRV EXMr*** *** answered my question and showed me an CRV EX and EX-L in the parking lotHe explained me the difference between these two modelsI never asked about a CRV LX, and he did not show me LX eitherI had a test drive of an EX. Mr*** said that I looked at an LX tooIt is NOT correctIf Mr*** and Mr*** cannot remember the details, I guess that they have a CCTV closely monitoring their parking lot, why not have a check what happened on that day? Also, there are cameras in the intersection of IH-and College St, and one in the intersection of IH-and Washington StI did pass these two intersections when I tested a drive of EXIf necessaryI would suggest the Revdex.com to check the videos recorded by these cameras on that day. After I tested the drive, I was led by Mr*** to the lobbyI asked the priceThen another salesman came to talk me with the price of that EX modelI remember the price he offered is with my old car traded inHe wrote this number in the paper but eventually he refused to give that paper to meI refused his offer and then left the site2) After that day, since Monday 10/27/2014, Mr*** and that salesman I mentioned above called me frequentlyFor example, on Thursday (10/30/2014), Mr. *** called me times before I eventually answered his 6th callHe called me first in the morning and left me a voice message, and from 3:04pm - 3:59pm, he called me four times that I did not want to answerThese "missed call" records are well stored in my phoneHowever, his last attempt succeeded as I answered his sixth call on 4:44pm (according to my cell phone record)I directly said that I can only do the business with them with around $for a CRV EX model without a trade inThen at 4:55pm, he called me back, saying that their manager agreed me to offer $for an EX model and asked me to come to complete the transaction immediatelyI said that I could not do right nowAfter minutes, I called back to confirm the priceHe confirmed with me the EX model, no trade in, drive-out price $24,Then I said that I would come tomorrow morning3) The reason that I did not want to answer his calls was that I have already got some better offers from Houston dealers in that weekAfter the first search of the Honda CRV EX on 10/26/2014, I began to use Edmunds.com and Truecar.com to search this model in the greater Honston areaI received lots of emails showing the quotes of the drive-out price for CRV EX, as I said in the last emailI communicated with these dealers through emailsOne dealer did give me a quote of a drive-out price for an Honda CRV LX model: $23,on 10/27/(Monday) afternoon (without trade-in) in the email. I immediately replied her that I was actually interested in a CRV EX model. I do have these communication records. If the Revdex.com committee/board wants to investigate this issue, I can provide these emails and the contact information of these dealersTherefore, given that I was very aware of the drive-out price of an LX model, it is NOT reasonable for me to talk with Mr*** to accept a price of $24,for a CRV LX. And for the same reason, it is not possible for me to accept the drive-out price of $25,for an EX given that I did receive offers in emails clearly stating the drive-out price is much cheaper4) Actually, through the email and phone communications with dealers in Houston, I was almost close to the final drive-out price for a Honda CRV EX I would like to pay -- $Again, the email records clearly show thisOne dealer offered me $24,in the email, and another one promised me $248,in the phone. All of these prices do not include my old car traded inThat is why I was not interested in the calls from Mr***5) On last Friday (10/31/2014) morning, I was not able to find that the car given to me was a CRV LX instead of an EX as I asked himIt was my fault as I said in the last email. The reason is that I began to search the car just since 10/26/Before that, I did not have much information about CRVMy wife recommended me this model because she has a friend driving this carI did not see CRV until I went to this dealer on 10/26/because my wife is not in TexasShe was a graduate student in the Ohio State University and now she works in Arkansas. Also it is the first time for me to buy a new car from a dealerMy old car (Nissan Maxima) was brought from a private party in Spring, when I was a graduate studentI am not a big fan of autos, and as a tenure-track faculty, I am very busyI do not want to spend too much time in searching and negotiaing with salesmen on siteThat is why I always want to set the drive-out price via email or phone at first, and then pick up the car. I had thought it is a simple game because I trusted Mr*** at that timeNow, I think that I learned a lot from this lesson
Sincerely,
*** **

Here is the itemized quote Mr*** is requesting on his latest responseIt's the same itemized list of items we agreed to pay for that I sent Mr*** on December 18, All I need is a hold harmless form signed by him and I can get a check cut for the $2051.54.Itemized list attached

The loan was approved with proof of income. We recieved the income and contracted and delivered the customer The issue insued when the lien holder got the contract and the income verification failed due to child support deductions and declined the loanOnce we got our
vehicle returned, the windsheld was cracked and needed to be replaced. He was responsible for our vehicle while in his possession and we used the down payment to repair it

Complaint:
I am rejecting this response because:When a customer, like myself, brings in a vehicle and asks for your service department to check and advise, it means we are asking for your EXPERTISE That is why we brought it to the dealer My wife and I believed that your service department would know what they were doing and would fix the vehicle for that amount of money quoted -- which was a lot We did not anticipate the vehicle not being fixed for the quoted amount within minutes of receiving the vehicle Additionally, I drove that car faithfully every day without any problems of any suspension issues This is apparently why dealerships' service departments have a poor reputation Sincerely,
*** ***

We are very sorry
you had a bad experience the last time you visited our store at Mike Smith Honda, We
understand that replacing and programming keys are very expensive. There is nothing in the vehicles history that we see to show anything wrong with the key before you purchased it. We do not have any thing in the system of you coming in about your key b/c it wasn't written up b/c you chose not to get the replaced. These things may happen with pre-owned vehicles and we check everything before we sell them, but there's no way of us knowing if it ever will happen later on after purchaseWe strive to deliver the best service possible and for this issue you had with us you have our apologiesWe hope to keep you as a customer and hope you know that we didn't mean to upset you in anyway. As
a goodwill gesture, we would like to invite you back for your next oil and
filter change on us, just mention this to the SVC Advisor that this was approved by the SVC Manager and we will also note this on your account so they will see it when you come in next for these services. Thank you Sean Manuel
| Service and Parts Director409-840-
Group Automotive
Values: ? Integrity ? Transparency ?
Professionalism ? Teamwork

Complaint:
I am rejecting this response because:
Sincerely,
*** ***There was not any damage to the vehicle upon returnWe have not even had the vehicle for a full month

Complaint:
I am rejecting this response because:Nissan continues to state wires were cutThis is not the caseUnless they have a picture to prove this they cannot make these claimsThey did not fix the problem to begin with until after they called nissan engineers and continue to try to bill for both services even though they misdiagnosed the problem and did not know what they were doing until laterI will not accept this and their documentation does not prove anythingYes of course I authorized fixing my vehicle because I need my vehicleThat does not mean the work they did was appropriate or correct until the very end
Sincerely,
*** ***

Complaint:
I am rejecting this response because: their untrained technicians cost me erroneous out of pocket expenses although I declined the work from being completed, the diagnosis had been guaranteed, however the diagnosis was incorrect and I have spent money on labor that was unnecessary in repairing my a/c Furthermore I believe that the misdiagnosis was intentional as this isn't the first time I have had this issue with Mike Smith making me complete unnecessary repairs that don't correct the issue With the track record I've seen there shouldn't be a service department but a disservice department Of all of the vehicles I have the Nissan is the only one that I have issues on in regard to service I am owed the labor in the amount of $due to your poor ethics and business practices I don't believe my blower motor resistor was ever tested as Mike smith claimed when I picked up my vehicle
Sincerely,
*** ***

Complaint:
I am rejecting this response because:They are downplaying the severity of the damages. There is according to three other dealerships estimates,$to be exact
Sincerely,
*** ***

The customer was called and the issue was resolved. Thank you

The address of Mike Smith Dodge should be Interstate Access Rd, Beaumont, TX and their phone number should be 409-840-and their website is https://www.mikesmithcjd.com/ Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753782, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because: He wont name the parts other than the headliner to be replacedHe agreed on our conference call to write me a check so I could replace the parts because he said he didn't even want to work on my car againHe is being untruthful to the Revdex.com and myselfTell him to send you a list of the parts to be replaced with an itemized quote and a check to reflect that amount and we may be making progress, so I can at least get started repairing what they damagedBut without replacing all the damaged parts, I reserve the right recoup the balance of what he refuses to pay via the court systemThe ball is in his court now lets do the right thingI don't think I'm being unreasonable about this situation
Sincerely,
*** ***

Complaint:
I am rejecting this response because:It seems that Mr*** and I disagreed with some basic facts that happened on 10/25/(Saturday) afternoon when I went to Mike Smith to see the car for the first timeMr*** said in the last response that "He
looked at the LX CRV and the EX CRV, ..., The last vehicle that Mr** looked at was a LX
CRV"I do NOT think that he is correct at this pointMaybe the reason was that it was Mr*** *** who received me on that day, and Mr*** was not in the parking lot with me at that timeBy the way, in the last response from Mr***, he said it was "10/26/2014" when I first went to Mike Smith to search the carI think it should be a typo as 10/is actually a Sunday and Mike Smith is closed on SundayI proposed a method to reveal the truth in the last response. I think that this dealer has a camera closely monitoring their parking lotsTherefore, I believe that it would not be difficult for Mike Smith Honda to find the truth, given that I do think that they are more familiar with the difference of the appearance between LX CRV and EX CRV than ITherefore, I do not know why Mr*** felt "At this point I
don’t know what to say." Moreover, there are cameras in some intersections in the route where I tested the CRV on 10/25/afternoonThese records should be very helpful for us to solve this first disagreementThe fact on 10/is important for a third party to understand the following dispute between Mike Smith Honda and meMoreover, if necessary, I would like to discuss with Mr*** face to face directly about what really happened on 10/25/afternoon, as well as in the following days, in front of a neutral third party, e.g., Revdex.com officials or a local judge, so that we may be able to rebuild the truthIf the Revdex.com could like to investigate this dispute, I would like to provide the email records and telephone records, as I said in the last response Finally, I do NOT think that I have got "a great deal" from Mike SmithAs I said in the last response, I have other written offers clearly showing a much lower drive-out price than what I got from Mike Smith for this Honda CRV EX. On 10/31/2014, when I went back to this dealer to argue after I realized what I got was an LX CRV, I mentioned these offers to Mr***I cannot see why Mr*** still thinks that I "should be extremely
pleased"Contrarily, I guess that Mr*** *** should be "extremely pleased" to see that I drove out a Honda CRV EX with additional $1000,compared with the amount he had promised me for this model in the phone.
Sincerely,
*** **

We can provide
the signed buyers order by the customer that breaks down all the options and
fees. All vehicles on the lot have an addendum that breaks down all
options. If she would like us to provide those for her we’d be more than
happy to

Complaint:
I am rejecting this response because: Since December 9, 2014 (days) I continue to pay premiums on a vehicle that is not road worthy. I am unable to get the vehicle re-registered and the battery diedIf this vehicle was sitting in my garage in it's current condition for the length of time, I would not be paying the premiums. My family and I continue to endure transportation hardships because of this situation. I understand new management has relocated my vehicle to expedite the repair process but Mike Smith Collision of Beaumont is still responsible for the current sittuationI want confirmation from Mike Smith that they will work with their sister repair shops that my vehicle was relocated to and ensure my family and I are reimbursed for the premiums and transportation hardships incurred due to it's inability to deliver a service they were incapable of delivering
Sincerely,
*** ***