Mike Smith Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10557759, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We sell pre-owned at all of Mike Smith stores and there are of them maybe even a sales person name or svc manager name? can you tell me the actual store they bought the vehicle from so I can look up and see if any reports were made of the key problem. Also so we can find out who was
dealing with the customer to help see what we can dothanks!

Complaint:
I am rejecting this response because:
Sincerely,
I don't recall having any damages to the vehicleBut at the same time I have nothing proving that either so I guess I!m s*But there is still a balance of $remaining...I would really appreciate it if I could receive my money..thanx in advance

In response to Revdex.com complaint for customer *** *** on his Nissan Quest find the following. Mr*** took his vehicle to an outside non certified Nissan shop for diagnoses and paid them to make repairs which did not correct his issue. Upon still not being repaired Mr***
brought his vehicle in to Mike Smith Nissan on March 22, 2017, as with all vehicles coming from another shop we informed him there would be a diagnostic charge since we are going behind another shop. Mr*** approved the diagnostic charge on his vehicle. The technician verified that we had power and ground to the EGR valve and that there were no codes other than EGR code in system. We recommended starting point of replacing the EGR Valve with a Nissan EGR valve. Mr*** declined the repairs and removed his vehicle from the shop with no work performed. Then he returned to the dealership on March 28, stating that he had someone else install the EGR Valve and it did not repair the vehicle. We found the EGR valve to have been replaced and had power supplied to EGR valve and codes for the EGR valve, we informed Mr*** that we need to start by replacing the EGR valve and see if there were any further issues, since we did not perform this repair. He authorized the replacement of the EGR valve. In the process of replacing the EGR valve the technician noted that several wires were back probed improperly and the USM cover was damaged. We assume from the other shop that Mr*** brought his vehicle to for repairs. We at this point informed him we would need additional time to diagnose the vehicle, but did not charge him any additional diagnostic time since he paid on the first visit. We found that all wires on the EGR valve system tested good from the EGR to the ECM, no short to ground and no opens We tested the wires from the ECM to the battery or point of power and found lines in good condition. This led to the condemnation of the ECM. We did call in to Nissan Technical Assistance, prior to replacing the ECM for back up of recommendation. After consulting with Nissan Technical and a Field Engineer, we recommended the replacement of the ECM and the damaged cover, still noting the wires had been back probed. When the customer was contacted for approval, we noted the ECM needed to be replaced in addition to the EGR and the damaged electrical cover. We also let him know that it was very possible the other shop may have back probed the incorrect wires during the visit in between our two visits causing the damages to the ECM. The customer agreed to pay for the charges to replace the ECM and cover in addition to the EGR valve. There were no diagnostic charges on this visit only labor time to replace hard parts. Once these parts were replaced the vehicle is operating as designed. All repairs stand in good condition and all work was approved by Mr***. We cannot guarantee the work of another shop whom had the vehicle both prior to us and in between both visits to us. The repairs that we performed and the parts that we replaced are working as designed. Also the customer vehicle is operating as designed, these items were paid for by Mr*** and approved by him as well. We stand behind our repairs with Nissan parts warranty of months and 12,miles on parts replaced. We will not use the diagnostic work of an outside facility to make repairs, we always seek diagnostic by our own employees. *** *** Service Manager

Mike
Smith Collision will be reimbursing Mr*** for the premiums and
transportation hardships that acurred while in our care and when being
transferring to our sister storeThis was confirmed on the phone yesterday by
*** *** the Mike Smith Collision Director. Mike Smith Collision is extremly sorry for the trouble this has caused you and your family! This being brought to our attention along with others has allowed us to make the changes we did in our shop

I stand by my original response. *** ***

I road with *** in the truck when he came in the first time it came in and could not duplicate at that point, we check all suppression parts and did not find any parts loose, or out of positionsSecond time drove multiple times may have heard it once , we did not find any thing wrongI did
suggest, if it got worse to take it to a ford dealer who may much more familiar with this noise issueAttached are the repair orders and warranty’s.(may have been covered) I would be glad to reimburse ***, we will need a copy of the repair receipt and cost break downs in order to do soRegards, *** *** Service Manager Volkswagen of Beaumont IH-South Beaumont TX ***

The remaining balance of $102.83 after replacing the windshield will be mailed to Mr. [redacted] at this address.  Please feel free to contact the dealership and ask for [redacted] or [redacted] if the information shown is incorrect. Getting this check processed could take up to 2weeks before you receive it. I will be sure to notify them to start the process now! Best Regards,    [redacted]
[redacted] [redacted] St.
[redacted], TX [redacted]

We are NOT saying that this didnt happen to you at all!! Please know that we are very sorry for the trouble that you went through to get your things updated. We however are not at fault with this. We are saying we have proof to back up our part of the tags and registration. The State of Texas changed the new inspection law as of March 1st and with this change it may have messed up on other peoples information not just yours. All we can do is provide the information to show that we ( Mike Smith Nissan) did what were suppose to do and that the error was not b/c of us. Please see the attached and you can see how everything matches with the vehicle you purchased. also that there were no notes on the anderson place where you got them replaced. There is nothing that we can do since there are nothing on our end that was done wrong. We are truely sorry.  Thank you !

The Dealership has agreed to purchase Mr. [redacted] a new headliner, and the 3 trim parts that we originally told him we would. [redacted]General ManagerMike Smith AutoGroup

Complaint: 10963471
I am rejecting this response because: The B-pillar trim panel, Floor Console End Cap and Third Brake Light was also
agreed to be replaced by [redacted] and [redacted]. Now if they will stand behind their word and pay to have these replaced also we may be close to an amicable agreement. When they start agreeing on the proper parts we agreed on then we will talk about
a hold harmless affidavit. In essence they aren't even agreeing to pay for item that could NOT have been damaged other than trying to remove the headliner.
Sincerely,
[redacted]

Complaint: 10526414
I am rejecting this response because:  I was not able to drive the 45 miles to Anderson,  as of today.I do know hat the inspection sticker came off the car I traded in .     I watched it happened .and yes everything matches now.    As you have stated the system is new, the tec. in Anderson may not know hecould put notes in this new system.   he just fixed it.  I was told while she shook his head he would do so. We had a brief conversation on how this could have happened at the dealership.  DOT had nothing to do with the inspection sticker.
Sincerely,
[redacted]

Complaint: 10284624
I am rejecting this response because:It is full of untruths. I have witnesses and documentation to prove mostly everything stated in here is an untruth. Mike Smith diagnosed my car using diagnostic reports due to the rough idling and engine light. They stated the rough idling and engine light was due to needing the timing belt, tune up, and oil change. Their recommendation was to fix these issues which I did. When I left not even 10 minutes after the engine light came back on. Honda diagnosed it again and stated it needed an EGR valve. It went back to Honda and they stated everything should be ok and I quote "It's running better than it ever has". I took the car and about 10-15 minutes after the car started idling roughly almost cutting off and the engine light came back on. I became upset as anyone would because I paid them for a service and they caused more problems. I took the car for a second opinion who diagnosed the car with misfiring due to the timing belt being off. (I have these documents from [redacted]) After an argument with Mr. [redacted] he did agree to refund my money. At [redacted] they diagnosed the car with the timing belt being off and recommended I take it back to Honda. [redacted] NEVER fixed the timing issue. [redacted] simply diagnosed the car they did not complete any work on the car. Once I received the diagnosis from [redacted] I called Honda to alert them of the situation. Due to their incompetence they caused damage within my engine. (I have documents from [redacted] to prove this as well). The next untruth comes from the fact that I agreed that our business was concluded indefinitely. This was a conversation that we had but it was prior to them accepting my  $1,091  to fix the car the second time. (Which I would add was my idea) I actually told Mr. [redacted] that I wanted to be fair and I wasn't trying to get over on anyone. I offered to pay them $1,091 for the work they completed and they would need to fix any issues they caused by not setting the timing belt correctly. So actually after we agreed our business was concluded indefinitely he actually called me back to work on the vehicle and fix the issues they caused. To be factual when I picked the vehicle up the last time I shook [redacted]'s hand and he apologized for any misunderstandings. He stated the car should be good and I stated I hope so. He even apologized for taking so long to fix the issue.I would like everyone to understand that this car was well taken car of. If something was needed on this vehicle it was done. Not all work was performed by Mike Smith. I had every interest in what was fair even offering to pay them $1091 for the work they did and in return they fix the problems that created. Let's be very clear I don't threaten anyone and I am very fair. I did not tell Mr. [redacted] I was going to report this to the Revdex.com until he started saying he wasn't going to fix my car. It took that for him to agree to fix his mistakes which I don't feel as a consumer I should have to do. I would like to point out that Mr. [redacted] stated the car was brought to [redacted] before Honda for the new issue. I would ask anyone if you received bad customer service at a place would you bring it back to them for them to do it to you again. No! I took it to [redacted] for an oil change. The agent found the old issue was still present. Keep in mind [redacted] had not seen the vehicle since Mike Smith took it back from them to "fix their mistake". [redacted] has always been fair and I asked them is this a new issue or still related to the old issue. Also keep in mind they showed me the old spark plugs that was in the car after Honda stated they changed them. Keep in mind as well they also was the first to diagnose the true problems using the reports produced by Honda. [redacted] instructed me to bring the car back to Honda because Honda stated they worked on the gaskets when they fixed the car the last time . This isn't a "new problem" its the effects of a bad job on the old problem (I have documentation to prove this as well),  Per policy Honda warranties their work/service for 12 months. I paid $1091 for work they have a warranty to fix. If they do not wish to fix this under their warranty that's fine it's only fair to refund my money and I will get it fixed as it should have been done. I don't know anyone who would pay for a service and say ok I will never bring it back without knowing if that service was 100% fixed (in this case it is not). It's very simple if they don't want to fix the work they did then refund my payement and someone else can do the work and I can have a warranty on that work for 12 months as I should with Mike Smith. I would love to add to this long story with the fact that my cousin [redacted] called me this week to ask me what lawyer I used because Mike Smith Honda was trying to scam her. She stated they stated they diagnosed her car needing a coil but when she picked it up the problem still existed only to find out it was her alternator. Mike Smith is becoming notorious for their failed attempts to fix vehicles and stating its one things when its not. Just in case I haven't said it before they also were found to have stated they did a service to my car that they actually never completed but charged me for it. ( I have the auto tech as a witness to this and several other facts) Lastly I would like to conclude with setting this record straight as well (this proves they are full of untruths and being very desperate). I am not trying to sue American Honda for an accident I had. I did sue American Honda for an accident I had in which the electronic steering failed causing me to crash my vehicle. At this time this law suit is settled and American Honda has paid a good amount for their mistake. Also take note that if you visit: www.safercars.gov you will note several  2013-2014 Honda vehicles with failed steering. I will paste one report with a file number for you to refer to you. You may also visit the site and do a search for 2013 Honda Accord Steering and it will display over 33 complaints. Date Complaint Filed: 09/04/2014 Component(s): ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , STEERING Date of Incident: 09/02/2014
[redacted]  All Products Associated with this Complaint Vehicle MakeModelModel Year(s)HONDAACCORD2013 Details 0 Associated Documents Crash:No Fire:No Number of Injuries:0 Number of Deaths:0 Manufacturer: Honda (American Honda Motor Co.) Vehicle Identification No. (VIN): [redacted]... SUMMARY:THE VEHICLE STEERING SIMPLY 'SHUT-DOWN', OR LOCKED-UP OUT OF NOWHERE. IT APPEARS THE POWER STEERING SYSTEM SIMPLY FAILED. I WAS ONLY ABLE TO REGAIN CONTROL OF THE STEERING BY BRINGING THE VEHICLE TO A FULL STOP IN ORDER TO TURN IT OFF AND THEN RESTART IT... AS THOUGH I WERE REBOOTING A CRASHED COMPUTER! THE ISSUE REPEATED ITSELF THREE TIMES THE NEXT DAY, ONCE WHILE DRIVING AT FULL SPEED ON A PUBLIC STREET. WE RESOLVED TO STOP DRIVING IT, BUT BY REFLEX I TOOK IT OUT THE THIRD CONSECUTIVE DAY ONLY TO HAVE THE ISSUE RECUR TWICE, THANKFULLY NONE OF THESE FAILURES OCCURRED WHILE WE WERE EXECUTING A TURN, OTHERWISE WE MAY HAVE CRASHED INTO SOMETHING OR SOMEONE, AS SOME OF THE OTHER COMPLAINTS DESCRIBE. I HAVE NOW PUT THE VEHICLE INTO STORAGE UNTIL HONDA ADDRESSES THE ISSUE DEFINITIVELY, AS OTHERS DESCRIBE DEALERSHIP DIAGNOSES ACROSS THE BOARD, WITH VIRTUALLY ALL ADMITTING THE ISSUE WAS UNRESOLVED, EVEN AFTER REPAIR OR REPLACEMENT OF THE DIAGNOSED COMPONENT(S). WHETHER I SIMPLY HAVE A LEMON, OR THIS IS A RECALL ISSUE IN THE MAKING, I DO NOT YET KNOW, BUT WHAT I DO KNOW IS THAT THIS APPEARS TO BE A VERY SERIOUS SAFETY ISSUE RENDERING THE VEHICLE TOO DANGEROUS TO DRIVE. Request Research Actually let me include 2Date Complaint Filed: 08/30/2014 Component(s): STEERING Date of Incident: 08/25/2014NHTSA ID Number: [redacted] All Products Associated with this Complaint Vehicle MakeModelModel Year(s)HONDAACCORD2013 Details 0 Associated Documents Crash:No Fire:No Number of Injuries:0 Number of Deaths:0 Manufacturer: Honda (American Honda Motor Co.) Vehicle Identification No. (VIN): Not Available SUMMARY:WHILE DRIVING ON HIGHWAY AT 50 MPH, THE POWER STEERING FAILED AND THE STEERING LIGHT CAME ON. LUCKILY, I WAS ABLE TO SLOW THE CAR DOWN AND GET OFF OF THE HIGHWAY. I PULLED INTO A NEIGHBORHOOD AND PUT THE CAR IN PARK. AFTER SEVERAL MINUTES, I PUT THE CAR BACK IN GEAR AND THE POWER STEERING WAS STILL OUT, BUT I WAS ABLE TO MAKE IT HOME. THE NEXT DAY, I STARTED THE CAR AND THE POWER STEERING WAS WORKING. THE STEER WHEEL HAS JERKED TO THE LEFT/RIGHT ON SEVERAL OCCASIONS, BUT THIS WAS THE FIRST TIME THAT THE POWER STEERING WHEN COMPLETELY OUT. I'VE BROUGHT THE CAR TO THE DEALER AND AM WAITING FOR AN EXPLANATION. Request Research Again, I would be the first to say I am very fair and I have taken a lot of slander and horrible customer service from Mike Smith. My letter above is filled with factual accounts that can be backed up by a trail of paperwork and witnesses. I hate the fact I have to take time out of my day that should be used helping people to argue about a company who is not willing to accept fault for their mistakes and do what's right. The only thing I ever wanted was a car to work appropriately. At this time this still does not exist.  Actually it does I purchased a new car that 2003 Honda Accord belongs to my mother. My mother is the one that actually took it to the dealership this last time and was denied service for work that should be warrantied by the performing facility. I am writing the report because I have all the knowledge of the past events but she is the owner of the vehicle and wants it fixed. Mr. [redacted] and [redacted] were very rude to her and disrespectful as well. Currently she still owns a 2013 Honda Accord and has to deal with them or maybe not because he told her not to come back. This would be granted with the refunding of the payment I made for a warrantied service. If they don't want her or the car back give me the money and I will pay for the service elsewhere. That's only fair! You can't expect to keep the money but not warranty the bad work that was performed.
Sincerely,
[redacted]

Hi there! im sorry to hear about this and I have notified the svc mgr and gm so that one of them will return your call as soon as possible!! thank you !!

My name is
[redacted].  I am the General Manager of Mike Smith Honda.  I was
present for the dealings between Mr. [redacted] and [redacted].  Mr. ** is
correct  in saying he started shopping for a CRV on 10/26/14.  He
looked at the LX CRV and the EX CRV. ...

Looking at trading in his vehicle
and not trading.  The last vehicle that Mr. ** looked at was a LX
CRV.  He then called and we agreed to a drive out price of $24600 on
10/30/14.  He came into the dealership on 10/31/14.  Accompanied by
an acquaintance they then proceeded to look over the vehicle.  The
vehicle(which was an LX CRV) was looked over thoroughly for an extended
duration of time.  Mr. ** inspected the vehicle so well he located a small
pin like rock chip in the hood, which we agreed to fix.  Mr. ** signed all
of preliminary paper including the preliminary buyers order.  The
preliminary buyers order(which is attached) states that the vehicle is a 2014
CRV LX.  Mr. ** then finalized all his documentation in the finance
department.  Mr. ** then took delivery of the vehicle.  Approximately
2 to 3 hours later Mr. ** returned.  He was upset and said he wanted an EX
CRV not an LX.  The EX CRV is roughly $2000.00 more than the LX.  The
most noticeable features of the EX CRV versus the LX CRV are the alloy wheels
and the sunroof.  Mr. ** expressed that he wanted the EX CRV for the same
price as an LX and that he could not tell the difference between two.  I
found this odd considering he claimed he could not tell that the LX CRV was not
an EX CRV when the EX CRV is obviously more equipped.  Mr. ** in no shape
form or fashion was misled by [redacted].  Mr. [redacted] is an ordained
minister does not have a deceitful bone in his body.  I allowed Mr. ** to
back out of the LX CRV car deal and buy and EX CRV for an agreed upon
price.  By law upon leaving the dealership Mr. ** did own the LX
CRV.  I find Mr. **’s comment “  . I think that he was playing a very dirty
game on me, considering I am a foreigner and a new comer to Beaumont”    Appalling and distasteful. I feel Mr. **
made a mistake and was looking for someone to blame.

The customer bought a vehicle 6 months ago and moved out of state.  A tensioner failed hich was not a covered part causing the water pump to fail.  The failure was months after she purchased the vehicle.  I spoke with the customer and told her the only solution I could come up with...

was for her to buy a car with a big enough rebate to cover the payoff on the car that is out of state.  [redacted]General Manager Mike Smith C-D-J-ROffice 409-840-2670Cell [redacted] Fax 409-840-5260

Complaint: 10526414
I am rejecting this response because: I will go to the inspection station today and speak to the inspector myself and see if we can pull up this report and reply to it .... He was concerned that nothing matched up.   The inspection sticker came off my trade in. I watched the salesman pull the sticker off the windshield myself. there was not mistake on my part about that, offended is and understatement. i will do what I can to prove that The Anderson reregistration office sent me away/denied my purchase of the new sticker. Due to the fact that my vehicle  was not and had not been registered, the plates came back as a Ford (something) and the vehicle had no inspection on file.  
Sincerely,
[redacted]

In response to Mrs. [redacted] last rejection. I did take a moment and did a little more research. Yes currently She has a Used Vehicle Service Contract. In addition she signed and Initialed  the Buyers Guide that explains it is AS IS-NO WARRANTY Vehicle , along with the Car Fax. There was an attempt to get the Warranty company to reconsider their decision however the Initial damage that caused to the Vehicle was not covered due to excessive driving during this period. Due to the vehicle being in Illinois We are unable to do an inspection here. We are very sympathetic to all of our customer concerns and we have made every Valiant effort to assist after the Sale. We regret any misfortune that Mrs. Batiste and her daughter have experienced. Please see attachment.          [redacted]-Sales Manager Mike Smith CJDR

Mrs. [redacted] I see where we inspected your 2011 Nissan Sentra on October 25th and recommended the replacement of the blower motor.  It appears that you declined all repairs with us and were charged $0 for our time inspecting the vehicle.  Unfortunately being that another shop unrelated to us...

performed the repairs we do not guarantee other repair facilities.  If we had performed the repairs we would have corrected the issues that may have been caused.    [redacted] Service Manager (409)212-2046 Office [redacted] Cell

We have seen wrong fluid put in these vehicle prior and they last normally less than 1k miles.  However we did not sell them this car it is from New Jersey and the first time we ever saw this vehicle was at 73,617 on December 22nd.  She did send a letter to Nissan which was received on or about 09/30/15 and they asked for the findings.  All 3 visits including this last visit were sent into Nissan.  Noting no prior issues with the transmission.  As stated in previous email, customer declined to let us continue diagnostic work and removed the vehicle from the shop.  They will need to pursue with Nissan USA since they were the entity requiring fluid samples and receipts.  We followed the manufactures requirements to complete the process but the customer refused and stopped that process.