Mike's Ice Cream Stand

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness Pledge ( [redacted] )In this specific case, the damages fall under “Ineligible property: including damage to common areas”As a courtesy though, the Client was refunded for this task in full on April 27,

From: [redacted] & [redacted] [mailto:***_ [redacted] ] Sent: Monday, May 08, 6:AMTo: info < [redacted] >Subject: FW: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint # [redacted] Hello, Task Rabbit said they were refunding us, however, it has been more than a week and we have not received a refund or notice of a refund from our bank or from Task Rabbit Would you please let us know what we should do? We would appreciate your help! Thank you! [redacted]

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness PledgeAlthough we are unable to assist the Client with her claim, we are happy to refund her for her taskWe have processed her refund today (April 28, 2017)We look forward to continuing to work with the Client should any other questions or concerns arise

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim is currently in progress with our Resolutions TeamWe are happy to work with the Client to find an amenable solution to their claim in accordance with the TaskRabbit Happiness Pledge ( [redacted] )We look forward to continuing to continuing our email communications with this User to resolve the issue

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client has now received a resolution in the case of his damaged window as per the terms of the TaskRabbit Guarantee

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I have already stopped the claim with my bank and am not being refunded through them, which is why I came hereI never heard back from anyone at taskrabbitPlease contact me directly to issue the refund thenThank you!

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim is currently in progress with our Resolutions TeamWe are happy to work with the Client to find an amenable solution to their claim in accordance with the TaskRabbit Happiness Pledge ( [redacted] )We look forward to continuing our email communications with this User to resolve the issue, and will follow up within hours

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While this doesn't restore our kitchen, and it's still unusable, I do appreciate your help in moving us one step forward towards resolution.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client's account was flagged for fraudulent activity. When the Client contacted us regarding his account status, we were... able to reactivate his account. We have contacted the Client several times over the last few weeks to ensure that he received notice that his account is back in good standing. We have not heard back from the Client, but will continue to reach out to ensure a positive customer service experience. We take the safety of our community very seriously at TaskRabbit and will continue to take the necessary actions to ensure that safety standards on all accounts are met.

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim was currently in progress with our Resolutions Team when she submitted her complaint with the Revdex.comWe have now resolved the issue to the Client's satisfactionWe look forward to continuing to continuing our communications with this User should they have any other questions

To Whom It May Concern: At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness Pledge as explained in our last correspondence on January 5th, Although we are unable to assist the Client with her claim, we have provided a refund for the taskIf they would like to follow up directly, we ask that they reply to the current email thread they have or contact directly at [redacted] Warm Regards, [redacted] *TaskRabbit Resolutions Team

Complaint: [redacted] I am rejecting this response because: The proposed solution of giving me a hour credit (at max $60/hour) will not cover the cost of hiring a new tasker to repair & paint walls, provide supplies, and reinstall the pictureFurthermore, most taskers cost more than $60/hourI refuse to pay anything additional out of pocket for work that was done incorrectly due to TaskRabbit’s negligence in vetting their taskerSincerely, [redacted]

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim was in progress when they submitted a dispute through their credit card and bank. Unfortunately, since the charges are now being disputed via the
Client's bank, TaskRabbit is unable to refund the Client any longerWe apologize for this inconvenience, but once a disputed charge/ chargeback is issued, our payments processor no longer allows a refund (as the Client would then be refunded twice). We look forward to continuing to work with the Client to find an amenable solution to their claim if they are able to retract the bank dispute/ chargeback

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the claim on the task fall outside of the TaskRabbit Happiness Pledge based on the communication and description of the taskWe have refunded the Client in full as he was not happy with the service provided

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
There is absolutely no reason the walls of the building they were moving furniture from is EXCLUDED from their "Happiness Pledge"They damaged my property and are claiming they are not responsible?! Maybe the taskers aren't insured?Sincerely,*** ***

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim is currently in progress with our Resolutions TeamWe are happy to work with the Client to find an amenable solution to their claim in accordance with the TaskRabbit Happiness Pledge (***)We look forward to continuing to continuing our email communications with this User to resolve the issue

From: *** & *** *** [mailto:***_***] Sent: Monday, May 08, 6:AMTo: info Subject: FW: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #***
Hello,
Task Rabbit said they were refunding us, however, it has been more than a week and we have not received a refund or notice of a refund from our bank or from Task Rabbit. Would you please let us know what we should do? We would appreciate your help!
Thank you!
*** ***

Complaint: ***I am rejecting this response because:
I have never received a straight answer as to why the walls in the stairway are not covered? Furniture was moved out of a unit and taken down the stairs and somehow damage done to the walls in not covered? What is
covered?
Sincerely,*** ***