Mike's Ice Cream Stand

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim was currently in progress with our Resolutions Team when she submitted her complaint with the Revdex.comWe have now resolved the issue to the Client's
satisfactionWe look forward to continuing to continuing our communications with this User should they have any other questions

To Whom It May Concern:
At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness Pledge as explained in our last correspondence on January 5th, Although we are unable
to assist the Client with her claim, we have provided a refund for the taskIf they would like to follow up directly, we ask that they reply to the current email thread they have or contact directly at ***
Warm Regards,
*** *TaskRabbit Resolutions Team

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness PledgeAlthough we are unable to assist the Client with her claim, we are happy to refund her for her taskWe have
processed her refund today (April 28, 2017)We look forward to continuing to work with the Client should any other questions or concerns arise

See Attached

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/09/25) */
At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client's account was flagged for fraudulent activityWhen the Client contacted us regarding his account status, we were
able to reactivate his accountWe have contacted the Client several times over the last few weeks to ensure that he received notice that his account is back in good standingWe have not heard back from the Client, but will continue to reach out to ensure a positive customer service experienceWe take the safety of our community very seriously at TaskRabbit and will continue to take the necessary actions to ensure that safety standards on all accounts are met

At TaskRabbit, we are committed to assisting Users with having a fantastic experience on the platformIn this instance, the Client was offered a full refund as a courtesyThe Client's full refund was processed on May 10, The Client called TaskRabbit's Customer Support Team to confirm this refund and it was confirmed and communicated to her via her phone call as wellIf the Client would like an emailed receipt for this refund, we are happy to provide one via a request to the current email thread we have open with them

Complaint: ***I am rejecting this response because: The proposed solution of giving me a hour credit (at max $60/hour) will not cover the cost of hiring a new tasker to repair & paint walls, provide supplies, and reinstall the pictureFurthermore, most taskers cost more than $60/hourI refuse to pay anything additional out of pocket for work that was done incorrectly due to TaskRabbit’s negligence in vetting their tasker. Sincerely,*** ***

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness Pledge (***)In this specific case, the damages fall under “Ineligible property: including damage to common areas”As a courtesy though, the Client was refunded for this task in full on April 27,

Complaint: ***I am rejecting this response because: this does not address the items thrown away without my permission and without instructionTaskrabbit must take responsibility for their "taskers". Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/16) */
At TaskRabbit, we are committed to delivering a quality experience to every UserIn this instance, the Client let us know about the issue in a timely manner and we were happy to issue her a refund within business days (August 9, 2015)Per
the TaskRabbit Guarantee, we also cover a repair or replacement for any damaged items, but have not received the applicable receipts from the ClientWe will continue to reach out to the Client until October 9, 2015, days from the resolution issue date, to help complete her resolution
Initial Consumer Rebuttal /* (3000, 9, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this offerThe bed has not been fixed or replacedIt's an unfortunate situation that a costly bed like mine was damagedSecondly, what repairs can I possibly do to damage woodI really think task rabbit is not fulfilling their policy & procedures or advertisementWhat you advertise at the time of my purchase and what's advertise on websiteThere will not be a replacement until YOU pay for itYour task worker damaged my bed, factThe bed is still damaged, factYour policy said I would be covered, factThere is no receipt for a replacement until you pay for it
Thank you,
***
Final Business Response /* (4000, 11, 2015/09/25) */
At TaskRabbit we have a commitment to creating excellent customer service experiencesWe are happy to work with Clients to help reach a resolution for any issue they encounterIn this particular instance, the Client agreed to our proposed resolution on Tuesday, September 22,
Final Consumer Response /* (2000, 13, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While this doesn't restore our kitchen, and it's still unusable, I do appreciate your help in moving us one step forward towards resolution.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/08/20) */
As per our Terms of Service, "TaskRabbit may terminate or suspend the right to use the Service for both our Clients and Taskersat anytime for any or no reason by providing you with written or email notice of such termination, and termination
will be effective immediately upon delivery of such notice."
https://www.taskrabbit.com/static/tos
All users of the site are made aware of and agree to our Terms of Service upon creating an account
When the Tasker in question was an active member of the Tasker community, she agreed to the Community Guidelines that all Taskers must adhere toIn this specific case, the Tasker's account was paused and then closed due to policy violations of the TaskRabbit Community Guidelines which are part of the TaskRabbit Terms of ServiceThese violations were communicated to her via email in response to her emails and voicemailsWhen the Tasker contacted our Member Services and Policies Teams regarding her removal from the community, her emails were answered within a reasonable time frame

At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client’s claim is currently in progress with our Resolutions TeamWe are happy to work with the Client to find an amenable solution to their claim in accordance with the
TaskRabbit Happiness Pledge (***)We look forward to continuing our email communications with this User to resolve the issue, and will follow up within hours

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have already stopped the claim with my bank and am not being refunded through them, which is why I came hereI never heard back from anyone at taskrabbitPlease contact me directly to issue the refund thenThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/09/25) */
At TaskRabbit, we are committed to delivering a quality experience on each and every taskIn this particular instance, the Client has now received a resolution in the case of his damaged window as per the terms of the TaskRabbit Guarantee