Milestone Community Builders, LLC

We provide all customers with a 1/year warranty on their home This warranty covers certain items up to years, and most items within the first year The house owned by the customer in question was built in 2012, and this particular item is no longer covered under their warranty We have communicated to the customer that the warranty for items such as these expired in 2013, and that any issues that arise must be worked out with the community’s HOA The HOA should have responsibility for the relatively minor item that is causing issues for the customer and and should repair those items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not heard from anyone in a monthThey are not in contact with meI have reported the facts Regards, *** ***

We have been in the communication with the customer and have clarified the situationA check is in process that should resolve the matter

We are taking this complaint very seriously and investigating the breakdown in communicationOur records show that the check was cut and mailed on February 19th and was cashed on March 8th

We are sorry to hear that Mr*** has not yet been 100% satisfied with his Milestone experienceWe take our customer service very seriously and strive to make the home-buying experience as enjoyable as possibleWe have accommodated many of Mr***’s requests including changes to the
house and compensation for the options he selected which he should receive by 6/At this juncture, we feel that we have done everything we can to correct the situation and hope that Mr*** is able to enjoy his new home

We are sorry to hear about Mr*** experienceWe strive very hard to make every Milestone customer’s home-buying process as smooth and seamless as possibleAfter reviewing Mr*** complaint, although some of the items described sound exaggerated if interpreted correctly, we are beginning
the process of returning his earnest moneyWe are communicating with the customer to work this out

We are disappointed that Mr*** is not yet one of our many satisfied customersWe pride ourselves on customer service and take issues such as these very seriouslyHowever, we have followed the policies and guidelines that were outlined in our original contractAt this point, we are in
communication with Mr*** to find a mutually-beneficial solution

A meeting with the customer was held where it was confirmed that the equipment was installed correctlyAn air balance crew on site at the time made some minor adjustments to improve airflow to his Master and secondary bedroomsWe believe that a resolution has therefore been reached and that both
parties are satisfied

We regret to hear that we have a customer who is not happy with his experienceIn this case, the customer agreed to the cancellation last week and our policy is that returned checks take 30-days to processWe will let Mr*** know when his check has been prepared for delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are dismayed to hear that our customer is not pleased with the quality of his homeWe are investigating this matter to see where the breakdown occurredOnce we have more information we will respond directly to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am yet to hear from the builder regarding the refund status/ direct communication from them confirming they are refunding the earnest money. I will update Revdex.com as soon as I hear anything from the builder. Thanks !
Regards,
[redacted]

We are in communication with the customer and have made arrangements to investigate the problem. At no point did Milestone refuse to send someone to evaluate the complaint. We understand the customer's concern and appreciate the opportunity to determine what caused these issues.

We are taking this complaint very seriously and investigating the breakdown in communication. Our records show that the check was cut and mailed on February 19th and was cashed on March 8th.

We provide all customers with a 1/10 year warranty on their home.  This warranty covers certain items up to 10 years, and most items within the first year.  The house owned by the customer in question was built in 2012, and this particular item is no longer covered under their warranty....

 We have communicated to the customer that the warranty for items such as these expired in 2013, and that any issues that arise must be worked out with the community’s HOA.  The HOA should have responsibility for the relatively minor item that is causing issues for the customer and and should repair those items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in communication with the customer to find a resolution to this issue.

We are troubled to hear that Mr. [redacted] has had a negative experience with Milestone. We strive for excellence in customer service and take any potential shortcomings very seriously. We are investigating Mr. [redacted]'s list of claims and will respond when a conclusion has been made.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory to me but this will not be resolved until my foundation is fixed and also once the damage caused because of the foundation problem is fixed as well (i.e. including but not limited to cracked tiles, wall and ceiling cracks etc.) 
Regards,
[redacted]