Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Pre project completion and during the project, Milholland was greatPost install all I've gotten has been excuses and a lack of help to resolve issues that have come up related to the systemI believe they are upset because they made a $error on my bill and want to make me pay for their mistakes.See below for some proof I've contacted them and was told they'd get back to meAlso, when I purchased the solar project,, I was told that every project came with the ability to see individual panels, This was part of the sales pitch ( [redacted] and [redacted] can confirm this)It wasn't until my project was completed that they began to charge people for individual monitoringI believe I'm entitled to individual panel viewing and expect Milholland to follow through Regards, [redacted] Sent: Friday, September 26, 4:PM To: [redacted] Subject: RE: [redacted] - SOLAR PV PROJECT - PLANSET READY Just saw this ***.Thank you I'll have time to try it on SundayIf you ever are out this way though feel free to drop by and check Also, we are supposed to be able to see how each panel is reading, but have not had access to this yetCan you take care of this Thank you for your help *** To [redacted] Aug Hi [redacted] We are still unable to see our module level data in our enlighten accountCan you please resolve this for us Thank you [redacted] and [redacted] [redacted] Hi [redacted] We are still unable to see our module level data in our enlighten accountWe were told we would receive this featureCan you please resolve this for us [redacted] Tome Aug Hi Guys, I am checking into this now and will let you know as soon as we fix the issue Thanks, ***
[redacted] & [redacted] Please remember that your monthly statements from SDG&E are simply statements and not Bills it even says so on the first page that Payment is not required at this time You currently have produced KWH more than you have used since April of 2014, please let the yearly bill cycle run its course charges continue to roll forward and they will be offset by overproduction Your system true up happens once a year on April 7th, any money you paid this year will now carry forward as credits to next year You didn’t need to pay anything this year except the $monthly service charge fees Since we turned your system on in April of you have produced excess energy as recorded by SDGE, you had a credit for the solar fiscal year of of KWH (see page of the true up bill) and so far you have one for the solar fiscal year of 2015, of KWH (see page of current bill) Thank You, [redacted] Milholland CA Lic #C-Electrical General C- Solar Thermal AZ Lic #CR Milholland Electric Inc N Cuyamaca St El Cajon, CA [redacted] Direct [redacted] Office [redacted] fax [redacted] www.milhollandelectric.com / [redacted] Style Definitions */
Please forward to the customer the attachment.The information available provides the answers that the customer is looking forThe attachment contains detailed breakdown and explanation of solar production as it pertains to this customer with graphics.We understand the questions being posed by the customerWe are working diligently to help them understand.Thanks ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Milholland Electric Inc has again not addressed my concerns and issues As stated from May 2013-April we generated Net Energy Metering credits, as indicated by SDG&E Our household used only Net Metering Credits, as a result SDG&E afforded me a credit of $due to surplus energy that I chose to roll over into the next electric fiscal year From May 2014-Februrary we only generated Net Energy Metering Credits and as a house hold used Net Metering Credits It is obvious that the system was not fully operational from approximately May to November 2014, per the online BENQ energy monitoring systems half the panels were offline My bank account is enrolled with SDG&E automatic payment SDG&E withdrew $in October and $in November to cover the electrical deficit that the Solar System was not generating The credit of $was also depleted Furthermore the life time energy production graph furnished by BENQ monitoring website which manufactures the panels indicates a huge variance in energy production amongst panels The variance per our written contract should be that all panels operate within 10% variance of each other My panels operate within 84% variance of each other and this is an obvious breach of contract For example certain panels generate 112.55kwh and others generate 429.43kwh This is a vast difference in energy production and efficiency As you will notice Milholland never addresses this issue despite numerous inquiries All of this information has been verified by either the BENQ online monitoring system It has also been verified by an SDG&E Solar Specialists My retort to Milhollands "true up" theory is as follows: From May to March we accumulated NEM Credits From May to March we accumulated NEM Credits, as you can see this is significantly lower This equates to a 23% reduction in overall efficiency Milholland Electric Inc is clearly in breach of contract, I have attempted in good faith to resolve this issue but the owner has not reciprocated I would like my panels to be within the 10% variance, as indicated by our written agreement and warranty I would like to be reimbursed for lost energy as indicated in our written contract Respectfully [redacted]
This customers complaint is not validThe customer did not pay for the monitoring package he is referring toIt was not in his contractWe have not ignored the customer and advised him that the product he is looking for comes at an additional feeHe was never told we will get back to you*** has reached out to him yet again today to see how we can resolve thisDue an accounting error on the way the payments were constructed, there was a discrepancy between the payments and the total contract price of $in his favorWe decided to eat the error and he paid $less than the contract priceWe have really worked to satisfy this customer
Thank you for the update and guidance throughout this processAs mentioned, we are scheduled to visit Mr [redacted] this afternoon at pmI’ll make sure to keep you updated as we make progress coming to a resolutionHere are some more details on the situation we’re dealing withThe solar system was design to reduce Mr [redacted] s electrical bill by $2,a yearThe system started producing energy at the begging of His bill from 03/18/to 02/16/was $and his bill from04/15/to 03/16/was $Our installed system is saving him $4186.73, or $more than the proposal we gave him and he approvedWe recently tried to look into the production of his system but were unable to confirm data as Mr [redacted] moved the internet router that communicates the information to the server so we are currently unable to verify the production on his systemAs a courtesy we will be going out to Mr [redacted] ’s property today to help him reestablish communication with his system free of chargeOnce our technician comes back to the office he will be able to confirm information so we can then have more data to share with Mr [redacted] and address his concernsI hope this information provides you with more insight on the situation at handPlease let me know if you have any questions at all, I’m happy to provide you with any other information you might need or any supporting documents as well ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Pre project completion and during the project, Milholland was greatPost install all I've gotten has been excuses and a lack of help to resolve issues that have come up related to the system. I believe they are upset because they made a $error on my bill and want to make me pay for their mistakes.See below for some proof I've contacted them and was told they'd get back to me.Also, when I purchased the solar project,, I was told that every project came with the ability to see individual panels, This was part of the sales pitch (*** and *** can confirm this)It wasn't until my project was completed that they began to charge people for individual monitoringI believe I'm entitled to individual panel viewing and expect Milholland to follow through
Regards,
*** ***
Sent: Friday, September 26, 4:PM To: *** *** Subject: RE: *** *** - SOLAR PV PROJECT - PLANSET READY Just saw this ***.Thank you. I'll have time to try it on SundayIf you ever are out this way though feel free to drop by and check. Also, we are supposed to be able to see how each panel is reading, but have not had access to this yetCan you take care of this. Thank you for your help. *** To*** ***Aug 27Hi ***We are still unable to see our module level data in our enlighten accountCan you please resolve this for us. Thank you*** and *** *** Hi ***We are still unable to see our module level data in our enlighten accountWe were told we would receive this featureCan you please resolve this for us. *** ***TomeAug 28Hi Guys, I am checking into this now and will let you know as soon as we fix the issue. Thanks,***
Please forward to the customer the attachment.The information available provides the answers that the customer is looking forThe attachment contains detailed breakdown and explanation of solar production as it pertains to this customer with graphics.We understand the questions being posed by the customerWe are working diligently to help them understandThanks
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDear
Milholland:
I
received your Settlement Agreement and Mutual Release letterI have reviewed
its contents, including your offer of settlementUnfortunately, the offer you
made is unacceptable as long as section B states:
B:
*** and *** ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal and make no other claims against Milholland Electric
Inc
In
the spirit of compromise, and as an effort to amicably settle this matter, I
will accept your offer if section B is changed to read:
B:
*** and ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal
If
you have any questions or any of the above is not clear, please don't hesitate
to call meI look forward to hearing from you
***
Attached please find a settlement offerIt addresses the customers complaint and should provide resolution.Upon receipt of the enclosed document, signed by the customers, Enlighten manager portal access will be granted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear
Milholland:
I
received your Settlement Agreement and Mutual Release letterI have reviewed
its contents, including your offer of settlementUnfortunately, the offer you
made is unacceptable as long as section B states:
B:
*** and *** ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal and make no other claims against Milholland Electric
Inc
In
the spirit of compromise, and as an effort to amicably settle this matter, I
will accept your offer if section B is changed to read:
B:
*** and ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal
If
you have any questions or any of the above is not clear, please don't hesitate
to call meI look forward to hearing from you
***
[redacted] & [redacted]
Please remember that your monthly statements from SDG&E
are simply statements and not Bills it even says so on the first page that
Payment is not required at this time
You currently have produced 525 KWH more than you have used
since April of 2014, please let the yearly bill cycle run its course charges
continue to roll forward and they will be offset by overproduction
Your system true up happens once a year on April 7th,
any money you paid this year will now carry forward as credits to next year.
You didn’t need to pay anything this year except the $5 monthly service charge
fees.
Since we turned your system on in April of 2013 you have
produced excess energy as recorded by SDGE, you had a credit for the solar
fiscal year of 2014 of 3040 KWH (see page 4 of the 2014 true up bill) and so
far you have one for the solar fiscal year of 2015, of 525 KWH (see page 4 of
current bill)
Thank
You,
[redacted]
Milholland
CA Lic
#585514 C-10 Electrical General
C-46
Solar Thermal
AZ Lic
#215458 CR11
Milholland
Electric Inc
1475 N.
Cuyamaca St.
El Cajon,
CA 92020
[redacted] Direct
[redacted] Office
[redacted] fax
[redacted]
www.milhollandelectric.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a product from Milholland Electric Inc and expect that product to function at peak efficiency and maximum performance within the parameters of the warranty and its mechanical capacity. The life time energy production of the individual solar panels is not with the 10% variance as illustrated on the BENQ reporting site. Per our written contract I am afforded reimbursement for lost energy. I insist that the system function at maximum capacity as that is what I paid for. I did not anticipate that the system experience such serious issues within a few years of its installation. Even with low light/sun conditions the panels should still be within 10% efficiency albeit with lower energy output. Milholland Electric again fails to address the LIFETIME variance in individual solar panel production. I have attempted in good faith to resolve this issue and my valid concerns were never fully addressed. As stated before I would like to be reimbursed for my energy losses and would like the system to function with in the parameters of the warranty. Is the sum of my electricity bill reason for the system to not be operating at maximum capacity or efficiency? Regardless of what my electricity bill is I expect my system to be fully functional.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Milholland Electric Inc has again not addressed my concerns and issues. As stated from May 2013-April 2014 we generated 726.72 Net Energy Metering credits, as indicated by SDG&E. Our household used only 189.4 Net Metering Credits, as a result SDG&E afforded me a credit of $177.65 due to surplus energy that I chose to roll over into the next electric fiscal year. From May 2014-Februrary 2015 we only generated 360.30 Net Energy Metering Credits. and as a house hold used 570.16 Net Metering Credits. It is obvious that the system was not fully operational from approximately May 2014 to November 2014, per the online BENQ energy monitoring systems half the panels were offline. My bank account is enrolled with SDG&E automatic payment. SDG&E withdrew $160.53 in October 2014 and $36.70 in November to cover the electrical deficit that the Solar System was not generating. The credit of $177.65 was also depleted. Furthermore the life time energy production graph furnished by BENQ monitoring website which manufactures the panels indicates a huge variance in energy production amongst panels. The variance per our written contract should be that all panels operate within 10% variance of each other. My panels operate within 84% variance of each other and this is an obvious breach of contract. For example certain panels generate 112.55kwh and others generate 429.43kwh. This is a vast difference in energy production and efficiency. As you will notice Milholland never addresses this issue despite numerous inquiries. All of this information has been verified by either the BENQ online monitoring system. It has also been verified by an SDG&E Solar Specialists. My retort to Milhollands "true up" theory is as follows: From May 2013 to March 2014 we accumulated 635 NEM Credits. From May 2014 to March 2015 we accumulated 486.13 NEM Credits, as you can see this is significantly lower. This equates to a 23% reduction in overall efficiency. Milholland Electric Inc is clearly in breach of contract, I have attempted in good faith to resolve this issue but the owner has not reciprocated. I would like my panels to be within the 10% variance, as indicated by our written agreement and warranty. I would like to be reimbursed for lost energy as indicated in our written contract. Respectfully [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I purchased a product from Milholland Electric Inc and expect that product to function at peak efficiency and maximum performance within the parameters of the warranty and its mechanical capacity. The life time energy production of the individual solar panels is not with the 10% variance as illustrated on the BENQ reporting site. Per our written contract I am afforded reimbursement for lost energy. I insist that the system function at maximum capacity as that is what I paid for. I did not anticipate that the system experience such serious issues within a few years of its installation.
Even with low light/sun conditions the panels should still be within 10% efficiency albeit with lower energy output. Milholland Electric again fails to address the LIFETIME variance in individual solar panel production. I have attempted in good faith to resolve this issue and my valid concerns were never fully addressed. As stated before I would like to be reimbursed for my energy losses and would like the system to function with in the parameters of the warranty.
Is the sum of my electricity bill reason for the system to not be operating at maximum capacity or efficiency? Regardless of what my electricity bill is I expect my system to be fully functional.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Pre project completion and during the project, Milholland was great. Post install all I've gotten has been excuses and a lack of help to resolve issues that have come up related to the system. I believe they are upset because they made a $500 error on my bill and want to make me pay for their mistakes.See below for some proof I've contacted them and was told they'd get back to me.
Also, when I purchased the solar project,, I was told that every project came with the ability to see individual panels, This was part of the sales pitch ([redacted] and [redacted] can confirm this). It wasn't until my project was completed that they began to charge people for individual monitoring. I believe I'm entitled to individual panel viewing and expect Milholland to follow through.
Regards,
[redacted]
Sent: Friday, September 26, 2014 4:59 PM To: [redacted] Subject: RE: [redacted] - SOLAR PV PROJECT - PLANSET READY Just saw this [redacted].Thank you. I'll have time to try it on Sunday. If you ever are out this way though feel free to drop by and check. Also, we are supposed to be able to see how each panel is reading, but have not had access to this yet. Can you take care of this. Thank you for your help. [redacted]
To[redacted]
Aug 27
Hi [redacted]
We are still unable to see our module level data in our enlighten account. Can you please resolve this for us.
Thank you
[redacted] and [redacted] [redacted]
Hi [redacted]
We are still unable to see our module level data in our enlighten account. We were told we would receive this feature. Can you please resolve this for us.
[redacted]
Tome
Aug 28
Hi Guys,
I am checking into this now and will let you know as soon as we fix the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Milholland Electric Inc has again not addressed my concerns and issues. As stated from May 2013-April 2014 we generated 726.72 Net Energy Metering credits, as indicated by SDG&E. Our household used only 189.4 Net Metering Credits, as a result SDG&E afforded me a credit of $177.65 due to surplus energy that I chose to roll over into the next electric fiscal year. From May 2014-Februrary 2015 we only generated 360.30 Net Energy Metering Credits. and as a house hold used 570.16 Net Metering Credits. It is obvious that the system was not fully operational from approximately May 2014 to November 2014, per the online BENQ energy monitoring systems half the panels were offline. My bank account is enrolled with SDG&E automatic payment. SDG&E withdrew $160.53 in October 2014 and $36.70 in November to cover the electrical deficit that the Solar System was not generating. The credit of $177.65 was also depleted.
Furthermore the life time energy production graph furnished by BENQ monitoring website which manufactures the panels indicates a huge variance in energy production amongst panels. The variance per our written contract should be that all panels operate within 10% variance of each other. My panels operate within 84% variance of each other and this is an obvious breach of contract. For example certain panels generate 112.55kwh and others generate 429.43kwh. This is a vast difference in energy production and efficiency. As you will notice Milholland never addresses this issue despite numerous inquiries.
All of this information has been verified by either the BENQ online monitoring system. It has also been verified by an SDG&E Solar Specialists.
My retort to Milhollands "true up" theory is as follows: From May 2013 to March 2014 we accumulated 635 NEM Credits. From May 2014 to March 2015 we accumulated 486.13 NEM Credits, as you can see this is significantly lower. This equates to a 23% reduction in overall efficiency. Milholland Electric Inc is clearly in breach of contract, I have attempted in good faith to resolve this issue but the owner has not reciprocated.
I would like my panels to be within the 10% variance, as indicated by our written agreement and warranty. I would like to be reimbursed for lost energy as indicated in our written contract.
[redacted] & [redacted]
Please remember that
your monthly statements from SDG&E
are simply statements and not Bills it even says so on the first page that
Payment is not required at this time
You currently have produced KWH more than you have used
since April of 2014, please let the yearly bill cycle run its course charges
continue to roll forward and they will be offset by overproduction
Your system true up happens once a year on April 7th,
any money you paid this year will now carry forward as credits to next year
You didn't need to pay anything this year except the $monthly service charge
fees
Since we turned your system on in April of you have
produced excess energy as recorded by SDGE, you had a credit for the solar
fiscal year of of KWH (see page of the true up bill) and so
far you have one for the solar fiscal year of 2015, of KWH (see page of
current bill)
Thank
You,
[redacted]
Milholland
CA Lic
#C-Electrical General
C-
Solar Thermal
AZ Lic
#CR
Milholland
Electric Inc
N
Cuyamaca St
El Cajon,
CA
[redacted] Direct
[redacted] Office
[redacted] fax
[redacted]
www
Thank you for the update and guidance throughout this process. As mentioned, we are scheduled to visit Mr....
[redacted] this afternoon at 1 pm. I’ll make sure to keep you updated as we make progress coming to a resolution. Here are some more details on the situation we’re dealing with.
The solar system was design to reduce Mr. [redacted]s electrical bill by $2,300.00 a year. The system started producing energy at the begging of 2015. His bill from 03/18/2014 to 02/16/2015 was $4742.55 and his bill from04/15/2015 to 03/16/2016 was $555.82. Our installed system is saving him $4186.73, or $2442.55 more than the proposal we gave him and he approved.
We recently tried to look into the production of his system but were unable to confirm data as Mr. [redacted] moved the internet router that communicates the information to the server so we are currently unable to verify the production on his system. As a courtesy we will be going out to Mr. [redacted]’s property today to help him reestablish communication with his system free of charge. Once our technician comes back to the office he will be able to confirm information so we can then have more data to share with Mr. [redacted] and address his concerns.
I hope this information provides you with more insight on the situation at hand. Please let me know if you have any questions at all, I’m happy to provide you with any other information you might need or any supporting documents as well.
[redacted]
This customers complaint is not valid. The customer did not pay for the monitoring package he is referring to. It was not in his contract. We have not ignored the customer and advised him that the product he is looking for comes at an additional fee. He was never told we will get back to you. [redacted]...
has reached out to him yet again today to see how we can resolve this. Due an accounting error on the way the payments were constructed, there was a discrepancy between the payments and the total contract price of $500 in his favor. We decided to eat the error and he paid $500 less than the contract price. We have really worked to satisfy this customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Pre project completion and during the project, Milholland was greatPost install all I've gotten has been excuses and a lack of help to resolve issues that have come up related to the systemI believe they are upset because they made a $error on my bill and want to make me pay for their mistakes.See below for some proof I've contacted them and was told they'd get back to meAlso, when I purchased the solar project,, I was told that every project came with the ability to see individual panels, This was part of the sales pitch ( [redacted] and [redacted] can confirm this)It wasn't until my project was completed that they began to charge people for individual monitoringI believe I'm entitled to individual panel viewing and expect Milholland to follow through Regards, [redacted] Sent: Friday, September 26, 4:PM To: [redacted] Subject: RE: [redacted] - SOLAR PV PROJECT - PLANSET READY Just saw this ***.Thank you I'll have time to try it on SundayIf you ever are out this way though feel free to drop by and check Also, we are supposed to be able to see how each panel is reading, but have not had access to this yetCan you take care of this Thank you for your help *** To [redacted] Aug Hi [redacted] We are still unable to see our module level data in our enlighten accountCan you please resolve this for us Thank you [redacted] and [redacted] [redacted] Hi [redacted] We are still unable to see our module level data in our enlighten accountWe were told we would receive this featureCan you please resolve this for us [redacted] Tome Aug Hi Guys, I am checking into this now and will let you know as soon as we fix the issue Thanks, ***
[redacted] & [redacted] Please remember that your monthly statements from SDG&E are simply statements and not Bills it even says so on the first page that Payment is not required at this time You currently have produced KWH more than you have used since April of 2014, please let the yearly bill cycle run its course charges continue to roll forward and they will be offset by overproduction Your system true up happens once a year on April 7th, any money you paid this year will now carry forward as credits to next year You didn’t need to pay anything this year except the $monthly service charge fees Since we turned your system on in April of you have produced excess energy as recorded by SDGE, you had a credit for the solar fiscal year of of KWH (see page of the true up bill) and so far you have one for the solar fiscal year of 2015, of KWH (see page of current bill) Thank You, [redacted] Milholland CA Lic #C-Electrical General C- Solar Thermal AZ Lic #CR Milholland Electric Inc N Cuyamaca St El Cajon, CA [redacted] Direct [redacted] Office [redacted] fax [redacted] www.milhollandelectric.com / [redacted] Style Definitions */
Please forward to the customer the attachment.The information available provides the answers that the customer is looking forThe attachment contains detailed breakdown and explanation of solar production as it pertains to this customer with graphics.We understand the questions being posed by the customerWe are working diligently to help them understand.Thanks ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Milholland Electric Inc has again not addressed my concerns and issues As stated from May 2013-April we generated Net Energy Metering credits, as indicated by SDG&E Our household used only Net Metering Credits, as a result SDG&E afforded me a credit of $due to surplus energy that I chose to roll over into the next electric fiscal year From May 2014-Februrary we only generated Net Energy Metering Credits and as a house hold used Net Metering Credits It is obvious that the system was not fully operational from approximately May to November 2014, per the online BENQ energy monitoring systems half the panels were offline My bank account is enrolled with SDG&E automatic payment SDG&E withdrew $in October and $in November to cover the electrical deficit that the Solar System was not generating The credit of $was also depleted Furthermore the life time energy production graph furnished by BENQ monitoring website which manufactures the panels indicates a huge variance in energy production amongst panels The variance per our written contract should be that all panels operate within 10% variance of each other My panels operate within 84% variance of each other and this is an obvious breach of contract For example certain panels generate 112.55kwh and others generate 429.43kwh This is a vast difference in energy production and efficiency As you will notice Milholland never addresses this issue despite numerous inquiries All of this information has been verified by either the BENQ online monitoring system It has also been verified by an SDG&E Solar Specialists My retort to Milhollands "true up" theory is as follows: From May to March we accumulated NEM Credits From May to March we accumulated NEM Credits, as you can see this is significantly lower This equates to a 23% reduction in overall efficiency Milholland Electric Inc is clearly in breach of contract, I have attempted in good faith to resolve this issue but the owner has not reciprocated I would like my panels to be within the 10% variance, as indicated by our written agreement and warranty I would like to be reimbursed for lost energy as indicated in our written contract Respectfully [redacted]
This customers complaint is not validThe customer did not pay for the monitoring package he is referring toIt was not in his contractWe have not ignored the customer and advised him that the product he is looking for comes at an additional feeHe was never told we will get back to you*** has reached out to him yet again today to see how we can resolve thisDue an accounting error on the way the payments were constructed, there was a discrepancy between the payments and the total contract price of $in his favorWe decided to eat the error and he paid $less than the contract priceWe have really worked to satisfy this customer
Thank you for the update and guidance throughout this processAs mentioned, we are scheduled to visit Mr [redacted] this afternoon at pmI’ll make sure to keep you updated as we make progress coming to a resolutionHere are some more details on the situation we’re dealing withThe solar system was design to reduce Mr [redacted] s electrical bill by $2,a yearThe system started producing energy at the begging of His bill from 03/18/to 02/16/was $and his bill from04/15/to 03/16/was $Our installed system is saving him $4186.73, or $more than the proposal we gave him and he approvedWe recently tried to look into the production of his system but were unable to confirm data as Mr [redacted] moved the internet router that communicates the information to the server so we are currently unable to verify the production on his systemAs a courtesy we will be going out to Mr [redacted] ’s property today to help him reestablish communication with his system free of chargeOnce our technician comes back to the office he will be able to confirm information so we can then have more data to share with Mr [redacted] and address his concernsI hope this information provides you with more insight on the situation at handPlease let me know if you have any questions at all, I’m happy to provide you with any other information you might need or any supporting documents as well ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Pre project completion and during the project, Milholland was greatPost install all I've gotten has been excuses and a lack of help to resolve issues that have come up related to the system. I believe they are upset because they made a $error on my bill and want to make me pay for their mistakes.See below for some proof I've contacted them and was told they'd get back to me.Also, when I purchased the solar project,, I was told that every project came with the ability to see individual panels, This was part of the sales pitch (*** and *** can confirm this)It wasn't until my project was completed that they began to charge people for individual monitoringI believe I'm entitled to individual panel viewing and expect Milholland to follow through
Regards,
*** ***
Sent: Friday, September 26, 4:PM To: *** *** Subject: RE: *** *** - SOLAR PV PROJECT - PLANSET READY Just saw this ***.Thank you. I'll have time to try it on SundayIf you ever are out this way though feel free to drop by and check. Also, we are supposed to be able to see how each panel is reading, but have not had access to this yetCan you take care of this. Thank you for your help. *** To*** ***Aug 27Hi ***We are still unable to see our module level data in our enlighten accountCan you please resolve this for us. Thank you*** and *** *** Hi ***We are still unable to see our module level data in our enlighten accountWe were told we would receive this featureCan you please resolve this for us. *** ***TomeAug 28Hi Guys, I am checking into this now and will let you know as soon as we fix the issue. Thanks,***
Please forward to the customer the attachment.The information available provides the answers that the customer is looking forThe attachment contains detailed breakdown and explanation of solar production as it pertains to this customer with graphics.We understand the questions being posed by the customerWe are working diligently to help them understandThanks
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDear
Milholland:
I
received your Settlement Agreement and Mutual Release letterI have reviewed
its contents, including your offer of settlementUnfortunately, the offer you
made is unacceptable as long as section B states:
B:
*** and *** ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal and make no other claims against Milholland Electric
Inc
In
the spirit of compromise, and as an effort to amicably settle this matter, I
will accept your offer if section B is changed to read:
B:
*** and ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal
If
you have any questions or any of the above is not clear, please don't hesitate
to call meI look forward to hearing from you
***
Attached please find a settlement offerIt addresses the customers complaint and should provide resolution.Upon receipt of the enclosed document, signed by the customers, Enlighten manager portal access will be granted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear
Milholland:
I
received your Settlement Agreement and Mutual Release letterI have reviewed
its contents, including your offer of settlementUnfortunately, the offer you
made is unacceptable as long as section B states:
B:
*** and *** ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal and make no other claims against Milholland Electric
Inc
In
the spirit of compromise, and as an effort to amicably settle this matter, I
will accept your offer if section B is changed to read:
B:
*** and ***, agree to accept the Enlighten Manager access through
the
Enphase enlighten portal
If
you have any questions or any of the above is not clear, please don't hesitate
to call meI look forward to hearing from you
***
[redacted] & [redacted]
Please remember that your monthly statements from SDG&E
are simply statements and not Bills it even says so on the first page that
Payment is not required at this time
You currently have produced 525 KWH more than you have used
since April of 2014, please let the yearly bill cycle run its course charges
continue to roll forward and they will be offset by overproduction
Your system true up happens once a year on April 7th,
any money you paid this year will now carry forward as credits to next year.
You didn’t need to pay anything this year except the $5 monthly service charge
fees.
Since we turned your system on in April of 2013 you have
produced excess energy as recorded by SDGE, you had a credit for the solar
fiscal year of 2014 of 3040 KWH (see page 4 of the 2014 true up bill) and so
far you have one for the solar fiscal year of 2015, of 525 KWH (see page 4 of
current bill)
Thank
You,
[redacted]
Milholland
CA Lic
#585514 C-10 Electrical General
C-46
Solar Thermal
AZ Lic
#215458 CR11
Milholland
Electric Inc
1475 N.
Cuyamaca St.
El Cajon,
CA 92020
[redacted] Direct
[redacted] Office
[redacted] fax
[redacted]
www.milhollandelectric.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a product from Milholland Electric Inc and expect that product to function at peak efficiency and maximum performance within the parameters of the warranty and its mechanical capacity. The life time energy production of the individual solar panels is not with the 10% variance as illustrated on the BENQ reporting site. Per our written contract I am afforded reimbursement for lost energy. I insist that the system function at maximum capacity as that is what I paid for. I did not anticipate that the system experience such serious issues within a few years of its installation. Even with low light/sun conditions the panels should still be within 10% efficiency albeit with lower energy output. Milholland Electric again fails to address the LIFETIME variance in individual solar panel production. I have attempted in good faith to resolve this issue and my valid concerns were never fully addressed. As stated before I would like to be reimbursed for my energy losses and would like the system to function with in the parameters of the warranty. Is the sum of my electricity bill reason for the system to not be operating at maximum capacity or efficiency? Regardless of what my electricity bill is I expect my system to be fully functional.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Milholland Electric Inc has again not addressed my concerns and issues. As stated from May 2013-April 2014 we generated 726.72 Net Energy Metering credits, as indicated by SDG&E. Our household used only 189.4 Net Metering Credits, as a result SDG&E afforded me a credit of $177.65 due to surplus energy that I chose to roll over into the next electric fiscal year. From May 2014-Februrary 2015 we only generated 360.30 Net Energy Metering Credits. and as a house hold used 570.16 Net Metering Credits. It is obvious that the system was not fully operational from approximately May 2014 to November 2014, per the online BENQ energy monitoring systems half the panels were offline. My bank account is enrolled with SDG&E automatic payment. SDG&E withdrew $160.53 in October 2014 and $36.70 in November to cover the electrical deficit that the Solar System was not generating. The credit of $177.65 was also depleted. Furthermore the life time energy production graph furnished by BENQ monitoring website which manufactures the panels indicates a huge variance in energy production amongst panels. The variance per our written contract should be that all panels operate within 10% variance of each other. My panels operate within 84% variance of each other and this is an obvious breach of contract. For example certain panels generate 112.55kwh and others generate 429.43kwh. This is a vast difference in energy production and efficiency. As you will notice Milholland never addresses this issue despite numerous inquiries. All of this information has been verified by either the BENQ online monitoring system. It has also been verified by an SDG&E Solar Specialists. My retort to Milhollands "true up" theory is as follows: From May 2013 to March 2014 we accumulated 635 NEM Credits. From May 2014 to March 2015 we accumulated 486.13 NEM Credits, as you can see this is significantly lower. This equates to a 23% reduction in overall efficiency. Milholland Electric Inc is clearly in breach of contract, I have attempted in good faith to resolve this issue but the owner has not reciprocated. I would like my panels to be within the 10% variance, as indicated by our written agreement and warranty. I would like to be reimbursed for lost energy as indicated in our written contract. Respectfully [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I purchased a product from Milholland Electric Inc and expect that product to function at peak efficiency and maximum performance within the parameters of the warranty and its mechanical capacity. The life time energy production of the individual solar panels is not with the 10% variance as illustrated on the BENQ reporting site. Per our written contract I am afforded reimbursement for lost energy. I insist that the system function at maximum capacity as that is what I paid for. I did not anticipate that the system experience such serious issues within a few years of its installation.
Even with low light/sun conditions the panels should still be within 10% efficiency albeit with lower energy output. Milholland Electric again fails to address the LIFETIME variance in individual solar panel production. I have attempted in good faith to resolve this issue and my valid concerns were never fully addressed. As stated before I would like to be reimbursed for my energy losses and would like the system to function with in the parameters of the warranty.
Is the sum of my electricity bill reason for the system to not be operating at maximum capacity or efficiency? Regardless of what my electricity bill is I expect my system to be fully functional.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Pre project completion and during the project, Milholland was great. Post install all I've gotten has been excuses and a lack of help to resolve issues that have come up related to the system. I believe they are upset because they made a $500 error on my bill and want to make me pay for their mistakes.See below for some proof I've contacted them and was told they'd get back to me.
Also, when I purchased the solar project,, I was told that every project came with the ability to see individual panels, This was part of the sales pitch ([redacted] and [redacted] can confirm this). It wasn't until my project was completed that they began to charge people for individual monitoring. I believe I'm entitled to individual panel viewing and expect Milholland to follow through.
Regards,
[redacted]
Sent: Friday, September 26, 2014 4:59 PM To: [redacted] Subject: RE: [redacted] - SOLAR PV PROJECT - PLANSET READY Just saw this [redacted].Thank you. I'll have time to try it on Sunday. If you ever are out this way though feel free to drop by and check. Also, we are supposed to be able to see how each panel is reading, but have not had access to this yet. Can you take care of this. Thank you for your help. [redacted]
To[redacted]
Aug 27
Hi [redacted]
We are still unable to see our module level data in our enlighten account. Can you please resolve this for us.
Thank you
[redacted] and [redacted] [redacted]
Hi [redacted]
We are still unable to see our module level data in our enlighten account. We were told we would receive this feature. Can you please resolve this for us.
[redacted]
Tome
Aug 28
Hi Guys,
I am checking into this now and will let you know as soon as we fix the issue.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Milholland Electric Inc has again not addressed my concerns and issues. As stated from May 2013-April 2014 we generated 726.72 Net Energy Metering credits, as indicated by SDG&E. Our household used only 189.4 Net Metering Credits, as a result SDG&E afforded me a credit of $177.65 due to surplus energy that I chose to roll over into the next electric fiscal year. From May 2014-Februrary 2015 we only generated 360.30 Net Energy Metering Credits. and as a house hold used 570.16 Net Metering Credits. It is obvious that the system was not fully operational from approximately May 2014 to November 2014, per the online BENQ energy monitoring systems half the panels were offline. My bank account is enrolled with SDG&E automatic payment. SDG&E withdrew $160.53 in October 2014 and $36.70 in November to cover the electrical deficit that the Solar System was not generating. The credit of $177.65 was also depleted.
Furthermore the life time energy production graph furnished by BENQ monitoring website which manufactures the panels indicates a huge variance in energy production amongst panels. The variance per our written contract should be that all panels operate within 10% variance of each other. My panels operate within 84% variance of each other and this is an obvious breach of contract. For example certain panels generate 112.55kwh and others generate 429.43kwh. This is a vast difference in energy production and efficiency. As you will notice Milholland never addresses this issue despite numerous inquiries.
All of this information has been verified by either the BENQ online monitoring system. It has also been verified by an SDG&E Solar Specialists.
My retort to Milhollands "true up" theory is as follows: From May 2013 to March 2014 we accumulated 635 NEM Credits. From May 2014 to March 2015 we accumulated 486.13 NEM Credits, as you can see this is significantly lower. This equates to a 23% reduction in overall efficiency. Milholland Electric Inc is clearly in breach of contract, I have attempted in good faith to resolve this issue but the owner has not reciprocated.
I would like my panels to be within the 10% variance, as indicated by our written agreement and warranty. I would like to be reimbursed for lost energy as indicated in our written contract.
Respectfully
[redacted]
[redacted] & [redacted]
Please remember that
your monthly statements from SDG&E
are simply statements and not Bills it even says so on the first page that
Payment is not required at this time
You currently have produced KWH more than you have used
since April of 2014, please let the yearly bill cycle run its course charges
continue to roll forward and they will be offset by overproduction
Your system true up happens once a year on April 7th,
any money you paid this year will now carry forward as credits to next year
You didn't need to pay anything this year except the $monthly service charge
fees
Since we turned your system on in April of you have
produced excess energy as recorded by SDGE, you had a credit for the solar
fiscal year of of KWH (see page of the true up bill) and so
far you have one for the solar fiscal year of 2015, of KWH (see page of
current bill)
Thank
You,
[redacted]
Milholland
CA Lic
#C-Electrical General
C-
Solar Thermal
AZ Lic
#CR
Milholland
Electric Inc
N
Cuyamaca St
El Cajon,
CA
[redacted] Direct
[redacted] Office
[redacted] fax
[redacted]
www
Thank you for the update and guidance throughout this process. As mentioned, we are scheduled to visit Mr....
[redacted] this afternoon at 1 pm. I’ll make sure to keep you updated as we make progress coming to a resolution. Here are some more details on the situation we’re dealing with.
The solar system was design to reduce Mr. [redacted]s electrical bill by $2,300.00 a year. The system started producing energy at the begging of 2015. His bill from 03/18/2014 to 02/16/2015 was $4742.55 and his bill from04/15/2015 to 03/16/2016 was $555.82. Our installed system is saving him $4186.73, or $2442.55 more than the proposal we gave him and he approved.
We recently tried to look into the production of his system but were unable to confirm data as Mr. [redacted] moved the internet router that communicates the information to the server so we are currently unable to verify the production on his system. As a courtesy we will be going out to Mr. [redacted]’s property today to help him reestablish communication with his system free of charge. Once our technician comes back to the office he will be able to confirm information so we can then have more data to share with Mr. [redacted] and address his concerns.
I hope this information provides you with more insight on the situation at hand. Please let me know if you have any questions at all, I’m happy to provide you with any other information you might need or any supporting documents as well.
[redacted]
This customers complaint is not valid. The customer did not pay for the monitoring package he is referring to. It was not in his contract. We have not ignored the customer and advised him that the product he is looking for comes at an additional fee. He was never told we will get back to you. [redacted]...
has reached out to him yet again today to see how we can resolve this. Due an accounting error on the way the payments were constructed, there was a discrepancy between the payments and the total contract price of $500 in his favor. We decided to eat the error and he paid $500 less than the contract price. We have really worked to satisfy this customer.