This customers complaint is not valid. The customer did not pay for the monitoring package he is referring to. It was not in his contract. We have not ignored the customer and advised him that the product he is looking for comes at an additional fee. He was never told we will get back to you. [redacted]...
has reached out to him yet again today to see how we can resolve this. Due an accounting error on the way the payments were constructed, there was a discrepancy between the payments and the total contract price of $500 in his favor. We decided to eat the error and he paid $500 less than the contract price. We have really worked to satisfy this customer.
This customers complaint is not valid. The customer did not pay for the monitoring package he is referring to. It was not in his contract. We have not ignored the customer and advised him that the product he is looking for comes at an additional fee. He was never told we will get back to you. [redacted]...
has reached out to him yet again today to see how we can resolve this. Due an accounting error on the way the payments were constructed, there was a discrepancy between the payments and the total contract price of $500 in his favor. We decided to eat the error and he paid $500 less than the contract price. We have really worked to satisfy this customer.