Millcreek Automotive Service Center Inc.

Thank you for your email. I do apologize we do not show an order placed with you before with a sticker/name. I do have an order *** that was placed back on 5/9/for a pink hard hat with no name stickers and safety glasses. You submitted over a
picture of a purple hard hat that is not ours. I do show that you did speak to reps here and we did advise we would issue a refund for the $paid for the name and tried to explain that if nothing was broken or defective you would be responsible for the return of the itemThis information is listed under the return policy The rep however did issue a return label to you as courtesy to return the item. I do believe you have our company mixed up with another company that you bought your purple hard hat from. We do custom hard hats and they can be costly with the setup fees. I have listed the custom hard hat information below. At ConstructionGear.com we can print your company name or logo on a variety of products, including: Hard Hats, Safety Glasses, Safety Vests and First Aid KitsConstruction Gear makes ordering easy for you and it's an effective way to promote your business! Custom Hard Hats are great for construction and on-site workersWe carry top styles from brands like MSA, North by Honeywell, Pyramex, Vulcan, Fibre Metal, and BullardShop from cap to full brim or choose your favorite suspension type! Promote your business for as low as cents per hatThere is no minimum order, however orders under hats have a $sfeeWe print directly onto the hats for durable results - NO STICKERS! Receive fast shipping on in-stock hats that ship in business days; special orders and colors ship in business daysSafety Glasses are important in the workplace and we realize that companies want glasses that contain their company logoOur custom safety glasses have low minimum orders (usually pairs) without a sfeeGet your logo the way you want it! A reliable safety vest will keep you highly visibly whether you're working around traffic or heavy machineryAt Construction Gear we offer low priced ANSI rated safety vests that can be customizedAdd your company logo to promote your business! Each safety vest has print capability information on the product pageAdd your company logo to First Aid KitsFor most kits there is a minimum order of and a $50-$set up feeFor specialty kits there is a minimum order of and for cabinets the minimum order is with a flat $fee

We do apologize we do show the refunds have been done listed are the transactions Transaction ID: ***Payment Method: XXXXAmount: USD (479.99)Customer Name: *** ***and Transaction ID: ***Payment Method: XXXXAmount: USD (34.00)Customer Name: ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:This is a marketing ploy, not a response to the concern at handYes, my original purchase was through them and as I pointed out in our initial email correspondence, I also have a pair of boots that is not on my list of purchases because I purchased those as well as the purple hard hat, through "guest." I did not set up an account until much later when I decided to use them more.Their point that this is not their hat is laughable, at bestI have attached a photo of the hard hats, side by side for comparisonThey are the same hat aside from the color
Just send the return receipt as stated and we can put this behind us once I receive my refund for purchase
Regards,
*** ***

We have been in contact with this customer and offered to pay for him to return the item back to us so we can have the doctor look at the item. He advised it is not the prescription but the glasses and the insert. We offered to refund the customer for the frames being the customer
states there is nothing wrong with prescriptions We have refunded the customer already for the frames and inserts in the amount of the $just not the script Also noted on the site it does state clearly Please note: Some customers require special options for proper comfort and vision correction, such as pupil distance (PD) and the segment height (segheight) of the bifocal/trifocal lensesThe most common values of 65mm pupil distance and 15mm segment height are used if they are otherwise unspecifiedPrescription lenses are non-refundable and non-returnableNo checks or purchase orders, please; credit cards only. I have attached the customer email showing that it is not the prescription and he just does not like the item. I received my order for safety glasses and am extremely disappointed in the quality of the "assembly" and insert securement; it lacks a positive hold and shifts about. Once properly assembled, the eyewear itself becomes heavy and awkward to wear. As these are being sold as a personal protection equipment I expected more and quite honestly do not feel they offer the safety benefit of safety glasses. Compared to others I have purchased these are not up to par. I would like to return this order for a full refundPlease provide me with a return authorization and I will ship them back ASAP

We do apologize. We did ask for the customer to return the item back to us. We explained the return policy to the customer and advised her that we would take the item back ( even though it is out of the period) and exchange it. We can still take the item back and once
we receive it we then would exchange or refund the customer. We have to supply the defective item/items to the Manufacturer. Here is the email Thanks for your emailI am sorry the tea set is damagedWe do have a return policy that is days from the date the order shipsWe do need to be notified within that time frameYou did not tell us there was a problem until almost 6 months later, that is way past our policyI can do a one time exception for youYou can return the tea set, you will be responsible for paying the shipping back to usOnce we receive the set we can process an exchangePlease note that we will not do another exchange if something is damaged on the new setPlease let us know if there is anything else we can doand here is our return policy listed on lineGENERAL RETURN POLICY:Most products qualify for free exchange or replacement for days from the date your order shipsPlease visit our Online Returns Center to process your returnThe product must be in its original condition, unused and in its original packagingIf we do not receive your return in its original condition, a service charge of $will be deducted from your refundThis policy applies to domestic orders only.Returns other than for exchange or replacement will be assessed a fee of $which will be deducted from your refundWe do not accept returns or exchanges on any products after days from the date your order ships.If you would like assistance in returning an item, please contact our customer service department at *** ** *** ** ** ***We will be happy to walk you through the return process.Clearance items are NOT eligible for returnRETURN POLICY FOR:FOOD and FOODSTUFFS (including TEA):We do not accept returns or exchanges for food, foodstuffs or teaAll food, foodstuffs and tea purchases are final

Thank you for your email. I will send out the label via email. Once you get please pack up the items back up. Once we do get the item back we can either reship or refund. The item is showing out of stock at this time and we do expect it back in around the end of June. Please let up know how you would like to handle

The customer is correctHis order was picked and packedThere is no way to locate the order in our warehouse at this pointWe process thousands of orders daily and at this point the box would be somewhere with these ordersBefore a customer submits an order on our website a warning pops up
stating that once an order is placed the order cannot be changed or canceledIf a customer places the order with a rep they are asked if everything is correct and verbally given the same information as the website.I will be more than happy to accept the return, however no fee exception can be made due to the fact that it was not our error.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I placed the order and requested shipping, it stated three options for shippingstandard shipping stated I would have it 12/19/17. As soon as order was placed, the web site stated my order was shippedWhen I called to follow up, they kept stating the web site states 7-business days, but when I placed the order, it stated I would have 12/or I would not have ordered it. when I told customer service that, they stated that "The shipping part of your order, doesn't know the web site has 7-days to send the order" that doesn't even make sense. when the customer service manager called me back today-she hung up on me when I tried to talk to her. This is not acceptable, I am a customer and want a full refund immediatelyWhy cant the order be cancelled if it hasn't even shipped like you promised it would be? Why do I need to wait for you to track someone down to cancel the order? THIS MAKES NO SENSE AND IT IS COMPLETELY ABSURD THAT THIS IS HOW YOU TREAT CUSTOMERS-PAYING CUSTOMERS
Regards,
*** ***

The return label had already been issued once by you and once by us. Once we get back a refund for the hard hat will be issued a refund of the $has already been done

Thank you for your letter. I did issued the label via email and sent it to the email address of *** on 5/and also asked on this date if the customer would like to have a reship or refund of the item being it is out of stock until the end of JuneHere is the label information that it had been issued return label has been generated and emailed to the address provided.Label Create Date: Monday, May 08, 2017Shipper Information First Name*** *** *** *** *** *** *** * *** ***Country:USReturn Shipping InformationCarrier:United States Postal ServiceService Type:SmartLabelLabel Count:1Returns NotificationsNotification EventPostal ScanDelivery Scan I did not have a reply I have issued a full refund back to the customer through Amazon being this was her form of payment. At this point I do not need the defective item back she can dispose of item here is the refund information. Refund Successful You have refunded the buyer $Order ID: # *** If I can be of further assistance please do not hesitate to ask Thank you

Hello, I received your letter dated 5/9/yesterday, May 15, 2017. I have read the message from the company and accept their response provided that I don't have to pay for any shipping.Please call me if you have any questions.Sincerely, *** ***

We do apologize for the delay we are implementing new order management software from Tuesday, 5/8/through Tuesday 5/15/We sincerely apologize for the delay in processing. We have canceled the order and voided the authorization for the card used

I have pulled the customers order and he did order a pair of Men's Cargo shorts in black (not brown) in size 42w. The customer called and did not say the color was wrong they said that they did not fitSee notes below from 4/6/2016. CX CALLED IN SAID HTE SHORTS DID NOT FIT RIGHT ALLTHEY
WANT TO SEND THE MBACK FOR A REFUNDI CONFIRMED EMAIL AND SENT MRL As you can see we sent him a return label.We do not refund for shipping and there is a restocking fee since it was not our error. There is no refund required

The customer has been refunded $Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to bring this matter to a close. I followed online stores instructions to EXCHANGE the GIFTit isnot my fault they returned the money to the senderit isnot my fault that they claim the items were out of stockthey made no attempt to contact me to propose a similar item. it is their systems that caused the gift and funds to be returned in error to the senderas they messed up, I would accept one of the items, the $raft, vsa $item and will meet Online Stores half wayWhy should I be out a gift when I followed Online Stores instructions for the exchange. if their policies and instructions are secret, why am I being penalized for a process they didnt notify me ofAttached is the return label and the return type clearly stated as 'Exchange'I returned $Swimline Labyrinth inflatable pool islandOnline stores has my gift and I am requested they send me one of the river rafts as requestedthank you
Regards,
*** ***

The customer found our store on *** as one of the many companies that sell this raftWhen you click on the link it takes you to our *** site
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The price for the person raft is $This customer wanted a larger raft that fits peopleIf you look on the site the size option for the person boat list the price of $The customer wanted us to give him the person boat for the price of the person boat since the first price listed is $39,The site if very clear and we did not advertise in any way.Thank you

I do apologize. I have called and have spoken to *** today and apologized for the mis-understanding*** did state that he got the backorder email but there where no options listed. I will check into that as well being it should list option for the customer. I advised that I
have upgraded the shipping for him and the order will ship out today and should arrive on Tuesday for him

We do apologize, we do show that the item was returned for an exchange but the items requested were out of stock. The customer did call and express her dissatisfaction with the refund We apologize and explained that we cannot charge again once the refund is done
We cannot send any item out again without payment

We do apologize we are extremely busyWe do show your order has shipped out tracking number is Tracking Number: *** Expected Delivery on Thursday May by 8:00pmWe do apologize again for the delay

We will go ahead an honor this for the customer he will have to call in to place the order. I have attached the information to look atOn the product information the customer is looking at (in Red letters) is does state This item doesn't qualify for any
shipping promotions I have attached the link as well *** Also please note that this item is a clearance item and under the return policy it does state. Clearance items are not eligible for return