Millcreek Automotive Service Center Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks so much for your help!!!
Regards,
[redacted]

We do apologize,  we have issued a full refund for the spoons.  However we still have not received any pictures of the spoons showing the item tarnished.    Please forward the pictures.

Revdex.com: I'm sorry but I did not receive the shipping label via email.  Would you mind sending it again and letting me know when it was sent by calling me at [redacted]?  It might have gone to my junk email folder which is why I never got it.  I checked this folder to see if it was there and it only went back to 5/27/17.  If you don't want to do this, it's o.k.  I accept the refund that was issued.  Thank you so much for your help with this.  I really appreciate it!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope you have a great day! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.For this matter to be resolved, I would like the company to pay for shipping fees as the item was defected when I received it.  I would have returned it within the return policy but I did not even use it until around March or April, 2017.  I wouldn't even think that they would send something defective so why would I check to see if it leaked?  Especially so much (one-half cup)!!  I don't feel I'm being unreasonable as I am only asking that they pay for shipping each way.  It seems only fair to me.  How would one know that a teapot leaked that much until they used it?  I don't understand why this is so hard for this company to understand.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the return label. When I do, the hat will be returned with a tracking number held by me. Furthermore, there is no credit for the label in my bank, thus, this is not an accurate statement either.
Regards,
[redacted]

This product is still out of stock. The color that the customer ordered is brown.The site clearly shows that brown cannot be ordered in the 2 sizes that the customer requested only black is showing available to order. As far as the pricing, they change without notice. The current price on our site...

is $69.99. The customer is making reference to a price from April of 2015. Also at that time the product in the color brown could not be ordered. Our system only can hold back orders for 30 days and are automatically canceled. The customer does receive an email when the back order is canceled so they are aware. What I can do for this customer is offer a 10% discount WHEN the item is back in stock. At this time there is no ETA from the manufacturer so it may not be until sometime in Q1 of 2016.I have also copied the disclaimer information clearly listed on our website. Inaccuracy DisclaimerFrom time to time there may be information on our web site or in our
product fliers that contain typographical errors, inaccuracies, or
omissions that may relate to product descriptions, pricing, and
availability. Online Stores, Inc. reserves the right to correct any
errors, inaccuracies or omissions and to change or update information at
any time without prior notice (including after you have submitted your
order). Thank you.

I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.  Pictures were requested by the business, but several pictures were already  sent to the contact person I originally spoke with showcasing the issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Advertise at a bargain price and not know when the order is placed that the items are out of stock.  They attempt to provide that status to their customers when they use the "self-service" process without a sales representative.  I can't help believing the items were misrepresented in their advertisement and my order brought it to their attention of their advertising error (I would think Revdex.com should be concerned with false advertising).  Offer a 10% discount actually cost me more since one coat by itself requires I now pay shipping- where I was offered and they placed the order for two coats -and free shipping for about the same price.  When the order was made by the sales rep, I believed I had a contractual responsibility to make good with a payment for that transaction.  The company must have considered this as well or they would not required payment in advance..... a valid credit card to receive charges.  If not, why don't they offer payment when received to a satisfied customer.  We all know why because the trust level is not there.  So why should my position be any different?  They made the order (and why didn't their automated inventory system not work then) to which obligates them to make good on the order.  This company appears to default to their disclaimers that no one reads during a simple order, including their sales reps.  All I ask is for order to be provided as represented by the company.
Regards,
[redacted]

The customer placed the order at 6:16pm EST. on 10/22/15 This is after our 3:pm cut off posted on the website (see below). The order shipped out 10/23/2015. Two day shipping would put it to arrive October 27th. Weekends cannot be counted nor can the day of shipping. UPS rules not our companies....

Please see below the tracking that shows that the reciever was not available to accept the delivery.Location Date Local Time Activity

South Bend,


IN,


United States



10/27/2015


7:04 P.M.
The delivery change was completed. / The receiver arranged for same-day pickup at a UPS facility.


















10/27/2015


5:08 P.M.
The receiver arranged to pick up this package at a UPS facility. / The receiver agreed to pick up the package this evening.









10/27/2015


4:23 P.M.
A delivery change for this package is in progress. / The receiver arranged for same-day will call.









10/27/2015


11:59 A.M.
The receiver was not available at the time of the first delivery attempt. A second attempt will be made.








10/27/2015


4:46 A.M.
Out For Delivery








10/27/2015


1:26 A.M.
Arrival Scan








Indianapolis,


IN,


United States



10/26/2015


10:49 P.M.
Departure Scan








10/26/2015


12:21 P.M.
Arrival Scan








New Stanton,


PA,


United States



10/26/2015


2:46 A.M.
Departure Scan








New Stanton,


PA,


United States



10/23/2015


7:37 P.M.
Origin Scan








United States



10/23/2015


4:38 P.M.
Order Processed: Ready for UPS








Here is the shipping policy that is posted on the website:Shipping Times Most orders that ship ground
usually ship the same business day if placed before 3:00PM EST and the
items are in stock. Orders that ship economy will ship within two
business days if placed before 3:00PM EST and the items are in stock. Expedited Shipping Information: Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is
3:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders
placed after 3:00 PM will ship by the end of the next business day for
items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday
after 3:00 PM EST will ship the following Monday. Shipping
costs are calculated at time of checkout by our shopping cart, based on
the weight of your order and the method of shipment.We ship to all US States, US Territories, and to Canada only.                                     �...⇄ have shipped the package as promised therefore no refund can be given.

I did finally receive a refund after you contacted the business. Thank you so much for helping with this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have checked the business website again this morning and once again, note that the items have not all shipped. Today the website shows that two of the 5 items have shipped but the others, including the one I wish to return has not shipped and is "processing"  I recognize that locating that item may take some effort, but I feel in the interest of customer service and satisfaction, the company should make an effort to locate and remove the item from shipping or in the alternative offer to reimburse my expense in returning it. 
Regards,
[redacted]

We do apologize we do show the order shipped out later than expected.  The order did ship out tracking is [redacted]  In Transit: On Time Out for Delivery Delivered Business Day(s) Left 2 Scheduled Delivery: Thursday, 01/04/2018 , By End of Day   If you would no longer like the items we have issued a prepaid label for you to return the order back to us at no cost to you. Once we do receive the order back a full refund will be given.

The refund has been issued for $11.16.Thank you.

Hello,I'm writing to let you know that I have not received the shipping labels from this company yet.  They said that they would pay for shipping the damaged teapot to them as well as the shipping costs to send me a new one and I haven't gotten anything from them.  Can you please find out when they are planning to take care of this?Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint ID...

[redacted].  This is my response to the message from Online Stores. First, Online Stores had provided a date I would receive the order – 18 May 2018.  That date came and I never received any update about shipping or a delay.  I tried to contact them by email several times with no response.  I was on hold in excess of 30 minutes, three times, trying to talk to someone.  One of those times I had to hang up to leave for an appointment. Second, I did talk to two customer service representatives.  However, neither one of them gave me accurate information and the first one did not send the updated information (the increase in cost for faster shipping) I asked to receive.  No one emailed me with updates, as I requested, and both indicated I would still receive the order by 25 May 2018. Therefore, cancelling my order by email – instead of calling me was not good customer service. Communication was not accurate or timely and cancelling my order should not have happened without my approval…I might have still wanted the order. Thank you.David ** L[redacted], Sr.Veritas Vos Liberabit - "the truth shall set you free" John 8:32

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have refunded $45.17, the amount of the frame and lens material but not the prescription that I provided to them with detail.  That is absurd! As far as I am concerned by refunding a portion of the item they are acknowledging my complaint with half a remedy.  How can you segregate the refundable portion from one item.  I will not be satisfied until I receive a full refund.  The product is not as advertised and useless as a Personal Protective device which in itself is a liability.  They state that I acknowledged that the issue is not with the prescription; that is correct I do not.  However the frame and lenses are what make the prescription usable for the safety glass hardware.  I attached the email chain for reference. 
Regards,
[redacted]