Millennium Termite & Pest

I am rejecting this response because:As stated earlier the stations were covered in Dec I'm prepared to get a written statement from the property management company with the exact date when [redacted] covered the stations, which does not match at all with the tech's statements I was not personally informed that they were not being monitored until late Nov or early Dec I have given them specific instructions in the past that the condo property belongs to me and that all communications are to be made directly to me My parents are 83+ yrs old and should not be expected to deal with Millenium The property in question contract expired in summer of 2014, therefore I'm not obligated to continue the service A copy of the activity report on the stations serviced would clearly indicate when they were last inspected I have repeatedly requested an activity report for both of my residences and to date have not received the report or a response I do not want that tech to service both of my properties, based on the tech's statements and trustworthiness Millenium has not addressed that issue eitherTo summarize:Millennium has not forwarded the inspection reports as requested This would clearly indicate the duration the rear of the condo has gone without inspection The inspection report and the timing for the covering of the inspection stations should match, if they have been maintaining accurate reports My suspicion is that they don't have the data Millennium has not responded to request for a different tech.Millennium has responded that monthly payment is for termite elimination to which my response is how do you know how effective your service has been, when stations have gone un-inspected for so long.Tech stated that she informed my father in June and me in August; how can that be when the inspection visits per the contract are done quarterly? I was personally informed in late Nov or early Dec Millennium has not addressed or responded to my request for a refund or adjusted credit for the period being contested I request again for a credit or reimbursement for the period gone without service, as the property has been left exposed with potential increase in termite activity due to lack of regular inspection of the stations I have paid for a service not adequately performed Millennium stated that they offered to reinstall the stations, then why have they not been reinstalled months later? The Service Commitment portion of the contract states, "dInform the customer of any new or increased termite activity noted at the stations, any addition or replacement of recruit [redacted] termite bait, and any observed effect of the [redacted] Colony elimination system on termite activity Service for the condo was extended for year, of which the rear of the residence has been ignored for most of the extended service period

I spoke with [redacted] at 9:today, we have come to a mutual agreement and has been resolved.Please fill free to contact me at anytimeThank you,

I spoke with [redacted] regarding this matter, we came to an agreement [redacted] should have contacted you regarding this I also left you a voice message, please contact me with any questions[redacted]

I am rejecting this response because:This is the same song I heard over from this businessBottom line, these guys are far from honest businessI am not pointing finger at any individual employee/owner; but as a business, they are fraudulent.I did approve the work per initial quote, and that limits my liability to the max of that quoteAs soon they doubled their quoted, I told them to stop the workTheir catch is to give very low cost inspection, tempting quote, then ramp up charges, given they have the client's credit card on fileThey use it as a blank check.I did dispute the charges with my credit compay, they declined on the grounds that I have done business with them before (inspection fee payment)That does not constitute invalid dispute, just the credit card company rules does not allow itObviously these guys knew such rules; smart move, yet dishonest.My key complaints (again):a) Practice of low quotes, then rocket-high billing afterwardsWhy not since they enforce having credit card on file for that exact reason.b) Overcharge above initial approved/agreed quoteThat is something they never understandMy responsibility is limited to the pre-approved work, and nothing morec) They kept arguing about source of pictures, and who did whatI forwarded to them pictures of the second company (before they took over the work and after they completed it)They keep arguingI was unable to go up to the work location for some reasons, but that secondaryI did make it conditional to pay them per pictures and explained that I am not localThey accepted this condition.d) They charged my card "as they pleased" without showing me the final billThat is something totally unprofessionalOf course, that's their catch strategy.I still demand full payment (on top of the partial/short refund they have issued previously)They never mentioned that they acknowledged over charging and refunding, yet still not to the evident amount of work done by them and not by the other companyThe other company gave exact quote, documented the work by pictures before and after, completed the work exactly as quoted, I paid thm in full right away, no concerns no issuesBut with this company - it is totally erratic.Please reconsider settling this matter and send me refund as stated and documented through emails to the total of $531.Thanks

Re: Complaint ID [redacted] To Whom It May Concern: On June 4th, our Technician [redacted] was servicing the house and found in-ground stations out of that were covered with gravel at the right side of the house on the other side of the fence [redacted] told this to the tenants (Parents of [redacted] ***) On August 7th while servicing [redacted] ’s primary residents, [redacted] mentioned this to him saying she would see if she could find them on the next service At the next service, September 9, [redacted] could not find them so she contacted [redacted] and told him that she will try to find the head of HOA landscapers to see who installed the gravel to make sure irrigation was not installed under the gravel to avoid damage On December 2, while servicing the stations, [redacted] could not locate the HOA to install additional stationsAfter [redacted] serviced the house, December 2, [redacted] contacted our Supervisor [redacted] in regards to these stations Frank reiterated that the stations were covered with gravel by the community HOA landscapers and we would re-install these stations at n/c to him as long as we have approval and the HOA lets us know if irrigation was installed under this new gravel to avoid any damagePer our service agreement with [redacted] it states on the very first paragraph “The Customer understands the monthly payment of the [redacted] does not coincide with the regular service of the stationsMILLENNIUM TERMITE & PEST will service these stations quarterly; however there are times that these stations will not be serviced due to unavailability of access, vegetation over growth, storage, weather conditions or allowing more time for termites to enter without disturbanceThe monthly payment is still due each month The Customer is paying for the elimination of termites, not a monthly service.” It also states on the backside of agreement “ADDITIONS, ALTERATIONS, AND OTHER CHANGES This Agreement covers the Structure(s) identified herein as of the date of the initial installation Prior to: The Structure(s) being structurally modified, altered or otherwise changed, To any termiticide being applied on or close to the location of any Station, Soil is removed or added around the foundation, Any tampering of baiting equipment of supplies occurs, the Customer will immediately notify MILLENNIUM TERMITE & PEST in writing Failure to notify MILLENNIUM TERMITE & PEST in writing of events listed above may void this Agreement Additional services because of any addition, alteration, or other such event may be provided by MILLENNIUM TERMITE & PEST at the Customer’s expense.”Please see the attachment showing this agreement authorized by [redacted] .In addition, not servicing a couple of stations in no way will jeopardize the protection of the home from termites If you have any further questions, please fill free to contact us at anytime [redacted] ***Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

To Whom It May Concern: Again, as we discussed on several occasions with Mr***, when we removed the damaged wood siding (mainly at the fireplace) we exposed a lot of additional damage in the framing behind the siding which could not be seen until the damage , that was called in the limited report, was removed and the areas were opened up Unfortunately, the additional damage resulted in additional work that needed to be done along with an extra expense caused by the additional time and materials that were needed to repair it We took pictures, which were sent to him, and explained the situation to him the best that we could over the phone In addition, on the Limited Report that he initially received, both in the finding, and at the end of the report, the following clause was annotated since we knew there was a possibility for additional damage in these areas, as hidden and/or covered damage may not have been visible before areas were opened up: " ATTENTION: During the performance of repairs at the above mentioned areas, should any additional damage or conditions be found that were not visible or accessible at the time of the inspection without removing lumber or finished products, the owner or their representative will be contacted for direction." Therefore, Mr*** was informed that additional damage could arise prior to us ever starting work at his propertyWhen the additional damage was found he was contacted immediately We did not resume any of the repair work until Mr [redacted] approved us to do so, which was approved by emailIf he did not agree with the second report/findings then we should not have been given approval to continue the work In regards to his second comment, Mr [redacted] sent us pictures stating that we charged him for work that was done by his other contractor, as we have gone over this in detail with him, some of the pictures he sent us were taken by us after we completed the work and he sent our pictures stating his contractor took them I have this documented by email, which explained this, he never responded regarding this issue and never sent additional pictures Please see the attached Limited Report, Supplemental Report, the Limited Report Agreement Mr [redacted] signed, and the email sent by Mr [redacted] approving items to be completed on the Supplemental Report and see below with the exact breakdown that we sent to him Can you also please have Mr [redacted] send a complete itemized breakdown from his other contractor on exactly what they did along with pictures of there work completed Complete breakdown of work completed/not completed by us: Limited Report dated 12/17/10A Not completed (tenant stated he will do)10B Rec $Completed by Millennium Termite & Pest 10B Rec $Completed by Millennium Termite & Pest11A $Completed by Millennium Termite & Pest11B $ =$(sheet Siding left side of structure not completed sheets of siding front of the structure complete) 11C $Completed by Millennium Termite & Pest11D $Partially done (Removed wood members and installed plastic)11E $Partially done (Removed wood members and installed plastic) Supplemental Report dated 12/29/approved by you (see below for copy of your email) 11A $Completed by Millennium Termite & Pest11B Could not complete with out repairing 11C (Fireplace area)11C Did not completed at your request (Fireplace area)11D Could not complete without repairing 11C (Fireplace area) Total charged $ Sincerely, [redacted] General Manager

To Whom It May Concern: We have made every effort to satisfy Mr*** concerns and needs over the previous conservations and emails that we have had. As we discussed on several occasions, when we removed the damaged wood siding (mainly at the fireplace) we exposed a lot of
additional damage in the framing behind the siding which could not be seen until the damage that was called in the original report was removed and the areas were opened up. Unfortunately, the additional damage resulted in additional work that needed to be done along with an extra expense caused by the additional time and materials that were needed to repair it. We took pictures, which were sent to him, and explained the situation to him the best that we could over the phone and did not resume the work until he approved us to do so, which was approved via email from him on 12/29/14. I know this would have been easier to resolve if he lived in town and were able to meet us at the property as we could have gone over everything and shown him the damage in personRegarding the price, we only charged him for the work that he authorized us to do and we gave him a complete breakdown of that list Mr*** sent us pictures stating that we charged him for work that was done by his other contractor, as we have gone over this in detail with him, some of the pictures he sent us were taken by us after we completed the work. I have this documented by email, which explained this, he never responded regarding this issue and never sent additional pictures. I have personally been to the job after completion, taken pictures showing the job has been completed and very satisfactory. Mr, *** has also rebutted payment to his *** department and after they reviewed this case in its entirety denied is demand.As mentioned in previous conversations, if Mr, *** is ever in town we would be more than happy to meet him at the property to go over everything with him in detail as we have in conversation and by email to resolve all of his concerns. To date he has not taken us up on this offer. If you have any questions please feel free to contact us at anytime. Sincerely, *** ***General Manager

I am rejecting this response because: I have attached several documents to explain the situation, and how this company keep playing tricksWe went this route multiple times alreadyHere is again my summary supported by these documents:Group shows first report and first quote that was signed and approved.Group shows second report and quote which was never signed nor approved ever.Group shows the start of dispute and my attempt to compromise, offering partial payments for the work done, and my feedback on their work.Group my disapproval for the second quote (please see highlighted text in yellow), and thread of email iterating my disapproval to second quote.Group shows email by *** visiting the property a week later, took pictures, screenshot of his email showing snapshots, and sample picture of incomplete work on back corner, also see picture of loose flashing.Picture shows the back left corner re-done again by another companyI paid for this work twice, as an example.Here is a list of their tricks:First trick: get the job by presenting appealing estimates then increase the cost after they startBy comparing the two quotes, we can see how they doubled the cost after starting the workAn honest company should try best guess to give close estimate, and not rely on disguised statement such as unknown/hidden repairs.Second trick: they keep credit card on file just like blank checkThe charge customers before even sending a bill not approval for paymentThis is illegal - period.Third trick: this company does not accept *** *** Cards because of the consumer protection (not just the fees), and only accept ***/*** because these companies offer no protection to consumersI reported this unauthorized charge immediately, the credit card decided to stall till the payment is cleared, then it is too late to do anything.We dwell long and over and over this issueThey don't seem to understand the sequence because multiple employees involvement with different roles.I am using this avenue to hopefully persuade them to refund me $in excess charges, unlawfully collected from my credit card account, for a work they did not completeIf this attempt fails, I will pursue other legal avenues for sure.Finally, as I explained to them many times by emails, none of my messages is intended as a personal attack again anyone, throughout my dealings with them, not against any single employeeIt is rather a complaint against whole company as a business

I am rejecting this response because:This is the same song I heard over from this business. Bottom line, these guys are far from honest business. I am not pointing finger at any individual employee/owner; but as a business, they are fraudulent.I did approve the work per initial quote, and that limits my liability to the max of that quote. As soon they doubled their quoted, I told them to stop the work. Their catch is to give very low cost inspection, tempting quote, then ramp up charges, given they have the client's credit card on file. They use it as a blank check.I did dispute the charges with my credit compay, they declined on the grounds that I have done business with them before (inspection fee payment). That does not constitute invalid dispute, just the credit card company rules does not allow it. Obviously these guys knew such rules; smart move, yet dishonest.My key complaints (again):a) Practice of low quotes, then rocket-high billing afterwards. Why not since they enforce having credit card on file for that exact reason.b) Overcharge above initial approved/agreed quote. That is something they never understand. My responsibility is limited to the pre-approved work, and nothing more. c) They kept arguing about source of pictures, and who did what. I forwarded to them pictures of the second company (before they took over the work and after they completed it). They keep arguing. I was unable to go up to the work location for some reasons, but that secondary. I did make it conditional to pay them per pictures and explained that I am not local. They accepted this condition.d) They charged my card "as they pleased" without showing me the final bill. That is something totally unprofessional. Of course, that's their catch strategy.I still demand full payment (on top of the partial/short refund they have issued previously). They never mentioned that they acknowledged over charging and refunding, yet still not to the evident amount of work done by them and not by the other company. The other company gave exact quote, documented the work by pictures before and after, completed the work exactly as quoted, I paid thm in full right away, no concerns no issues. But with this company - it is totally erratic.Please reconsider settling this matter and send me refund as stated and documented through emails to the total of $531.Thanks

Re: Complaint ID [redacted] To Whom It May Concern: On June 4th, 2015 our Technician [redacted] was servicing the house and found 3 in-ground stations out of 19 that were covered with gravel at the right side of the house on the other side of the fence.  [redacted] told this to...

the tenants (Parents of [redacted]).  On August 7th 2015 while servicing [redacted]’s primary residents, [redacted] mentioned this to him saying she would see if she could find them on the next service.  At the next service, September 9, 2015 [redacted] could not find them so she contacted [redacted] and told him that she will try to find the head of HOA landscapers to see who installed the gravel to make sure irrigation was not installed under the gravel to avoid damage.  On December 2, while servicing the stations, [redacted] could not locate the HOA to install additional stations. After [redacted] serviced the house, December 2, 2015 [redacted] contacted our Supervisor [redacted] in regards to these stations.  Frank reiterated that the stations were covered with gravel by the community HOA landscapers and we would re-install these stations at n/c to him as long as we have approval and the HOA lets us know if irrigation was installed under this new gravel to avoid any damage. Per our service agreement with [redacted] it states on the very first paragraph “The Customer understands the monthly payment of the [redacted] does not coincide with the regular service of the stations. MILLENNIUM TERMITE & PEST will service these stations quarterly; however there are times that these stations will not be serviced due to unavailability of access, vegetation over growth, storage, weather conditions or allowing more time for termites to enter without disturbance. The monthly payment is still due each month.  The Customer is paying for the elimination of termites, not a monthly service.” It also states on the backside of agreement “ADDITIONS, ALTERATIONS, AND OTHER CHANGES This Agreement covers the Structure(s) identified herein as of the date of the initial installation.  Prior to: 1.   The Structure(s) being structurally modified, altered or otherwise changed, 2.   To any termiticide being applied on or close to the location of any Station, 3.   Soil is removed or added around the foundation, 4.   Any tampering of baiting equipment of supplies occurs, the Customer will immediately notify MILLENNIUM TERMITE & PEST in writing.  Failure to notify MILLENNIUM TERMITE & PEST in writing of events listed above may void this Agreement.  Additional services because of any addition, alteration, or other such event may be provided by MILLENNIUM TERMITE & PEST at the Customer’s expense.”Please see the attachment showing this agreement authorized by [redacted].In addition, not servicing a couple of stations in no way will jeopardize the protection of the home from termites.  If you have any further questions, please fill free to contact us at anytime. [redacted]
[redacted]Tell us why here...

I am rejecting this response because:As stated earlier the stations were covered in Dec 2014. I'm prepared to get a written statement from the property management company with the exact date when [redacted] covered the stations, which does not match at all with the tech's statements.  I was not personally informed that they were not being monitored until late Nov or early Dec. 2015.  I have given them specific instructions in the past that the condo property belongs to me and that all communications are to be made directly to me.  My parents are 83+ yrs old and should not be expected to deal with Millenium.  The property in question contract expired in summer of 2014, therefore I'm not obligated to continue the service.    A copy of the activity report on the stations serviced would clearly indicate when they were last inspected.   I have repeatedly requested an activity report for both of my residences and to date have not received the report or a response.  I do not want that tech to service both of my properties, based on the tech's false statements and trustworthiness.  Millenium has not addressed that issue either. To summarize:Millennium has not forwarded the inspection reports as requested.  This would clearly indicate the duration the rear of the condo has gone without inspection.  The inspection report and the timing for the covering of the inspection stations should match, if they have been maintaining accurate reports.  My suspicion is that they don't have the data.  Millennium has not responded to request for a different tech.Millennium has responded that monthly payment is for termite elimination to which my response is how do you know how effective your service has been, when stations have gone un-inspected for so long.Tech stated that she informed my father in June and me in August; how can that be when the inspection visits per the contract are done quarterly?  I was personally informed in late Nov or early Dec 2015. Millennium has not addressed or responded to my request for a refund or adjusted credit for the period being contested.  I request again for a credit or reimbursement for the period gone without service, as the property has been left exposed with potential increase in termite activity due to lack of regular inspection of the stations.  I have paid for a service not adequately performed.  Millennium stated that they offered to reinstall the stations, then why have they not been reinstalled 13 months later?  The Service Commitment portion of the contract states, "d. Inform the customer of any new or increased termite activity noted at the stations, any addition or replacement of recruit* termite bait, and any observed effect of the [redacted] Colony elimination system on termite activity.  Service for the condo was extended for 1 year, of which the rear of the residence has been ignored for most of the extended service period.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I spoke with [redacted] at 9:00 today, we have come to a mutual agreement and has been resolved.Please fill free to contact me at anytime. Thank you,

To Whom It May Concern: Again,  as we discussed on several occasions with Mr. [redacted], when we removed the damaged wood siding (mainly at the fireplace) we exposed a lot of additional damage in the framing behind the siding which could not be seen until the damage ,  that was called in the limited report,  was removed and the areas were opened up.  Unfortunately, the additional damage resulted in additional work that needed to be done along with an extra expense caused by the additional time and materials that were needed to repair it.  We took pictures, which were sent to him, and explained the situation to him the best that we could over the phone.  In addition, on the Limited Report that he initially received, both in the finding, and at the end of the report, the following clause was annotated since we knew there was a possibility for additional damage in these areas, as hidden and/or covered damage may not have been visible before areas were opened up: " ATTENTION:  During the performance of repairs at the above mentioned areas, should any additional damage or conditions be found that were not visible or accessible at the time of the inspection without removing lumber or finished products, the owner or their representative will be contacted for direction." Therefore, Mr. [redacted] was informed that additional damage could arise prior to us ever starting work at his property. When the additional damage was found he was contacted immediately.  We did not resume any of the repair work until Mr. [redacted] approved us to do so, which was approved by email. If he did not agree with the second report/findings then we should not have been given approval to continue the work.    In regards to his second comment, Mr. [redacted] sent us pictures stating that we charged him for work that was done by his other contractor, as we have gone over this in detail with him, some of the pictures he sent us were taken by us after we completed the work and he sent our pictures stating his contractor took them.  I have this documented by email, which explained this, he never responded regarding this issue and never sent additional pictures.    Please see the attached Limited Report, Supplemental Report, the Limited Report Agreement Mr. [redacted] signed, and the email sent by Mr. [redacted] approving items to be completed on the Supplemental Report and see below with the exact breakdown that we sent to him.   Can you also please have Mr. [redacted] send a complete itemized breakdown from his other contractor on exactly what they did along with pictures of there work completed.  Complete breakdown of work completed/not completed by us: Limited Report dated 12/17/14 10A Not completed (tenant stated he will do)10B Rec 1 $93.00 Completed by Millennium Termite & Pest 10B Rec 2 $139.00 Completed by Millennium Termite & Pest11A  $98.00 Completed by Millennium Termite & Pest11B  $660.00 <190.00> =$470.00 (1 sheet Siding left side of structure not completed 2 sheets of siding front of the structure complete)  11C  $156.00 Completed by Millennium Termite & Pest11D  $110.00 Partially done (Removed wood members and installed plastic)11E  $48.00 Partially done (Removed wood members and installed plastic) Supplemental Report dated 12/29/14 approved by you  (see below for copy of your email) 11A  $285.00 Completed by Millennium Termite & Pest11B  Could not complete with out repairing 11C (Fireplace area)11C  Did not completed at your request (Fireplace area)11D Could not complete without repairing 11C (Fireplace area) Total charged $1399.00   Sincerely, [redacted]General Manager

I spoke with [redacted] regarding this matter,  we came to an agreement.  [redacted] should have contacted you regarding this.  I also left you a voice message, please contact me with any questions.[redacted]

Review: I was informed in Dec. 2015 that the termite inspection bait box had not been accessible for several months. Upon further investigation with Property management company they informed me that the work that caused the boxes not to be accessible was done in Dec 2014.

I have been paying for "ONE" year with the rear of the condo not being attended to nor informed by Millennium for over 11+ months. When I brought it to the attention of manager, [redacted] he was not interested in the details pertaining to length of time without service. I was not offered any refund or extended service at no cost, but rather asked if we wanted to continue the service. I responded that I did not want the current tech to come to my properties and was told that this would be difficult to address, but would get back to me. I also requested a copy of the monthly activity log for the past year for both of our homes, which I have yet to receive. It has now been one month since our discussion with no response.

Additionally last summer I was offered a free termite inspection for my primary residence. The inspector informed us that we had a plumbing leak in the downstairs bathroom shower. A month later the hot water heater failed and was determined to be the cause of the leak.Desired Settlement: I request for a full refund for the service not thoroughly done on the Condo property for the one year duration. I also wish to cancel my service for both properties, as I feel they are no longer competent or trustworthy.

Business

Response:

Re: Complaint ID [redacted] To Whom It May Concern: On June 4th, 2015 our Technician [redacted] was servicing the house and found 3 in-ground stations out of 19 that were covered with gravel at the right side of the house on the other side of the fence. [redacted] told this to the tenants (Parents of [redacted]). On August 7th 2015 while servicing [redacted]’s primary residents, [redacted] mentioned this to him saying she would see if she could find them on the next service. At the next service, September 9, 2015 [redacted] could not find them so she contacted [redacted] and told him that she will try to find the head of HOA landscapers to see who installed the gravel to make sure irrigation was not installed under the gravel to avoid damage. On December 2, while servicing the stations, [redacted] could not locate the HOA to install additional stations. After [redacted] serviced the house, December 2, 2015 [redacted] contacted our Supervisor [redacted] in regards to these stations. Frank reiterated that the stations were covered with gravel by the community HOA landscapers and we would re-install these stations at n/c to him as long as we have approval and the HOA lets us know if irrigation was installed under this new gravel to avoid any damage. Per our service agreement with [redacted] it states on the very first paragraph “The Customer understands the monthly payment of the [redacted] does not coincide with the regular service of the stations. MILLENNIUM TERMITE & PEST will service these stations quarterly; however there are times that these stations will not be serviced due to unavailability of access, vegetation over growth, storage, weather conditions or allowing more time for termites to enter without disturbance. The monthly payment is still due each month. The Customer is paying for the elimination of termites, not a monthly service.” It also states on the backside of agreement “ADDITIONS, ALTERATIONS, AND OTHER CHANGES This Agreement covers the Structure(s) identified herein as of the date of the initial installation. Prior to: 1. The Structure(s) being structurally modified, altered or otherwise changed, 2. To any termiticide being applied on or close to the location of any Station, 3. Soil is removed or added around the foundation, 4. Any tampering of baiting equipment of supplies occurs, the Customer will immediately notify MILLENNIUM TERMITE & PEST in writing. Failure to notify MILLENNIUM TERMITE & PEST in writing of events listed above may void this Agreement. Additional services because of any addition, alteration, or other such event may be provided by MILLENNIUM TERMITE & PEST at the Customer’s expense.”Please see the attachment showing this agreement authorized by [redacted].In addition, not servicing a couple of stations in no way will jeopardize the protection of the home from termites. If you have any further questions, please fill free to contact us at anytime. [redacted]Tell us why here...

Consumer

Response:

I am rejecting this response because:As stated earlier the stations were covered in Dec 2014. I'm prepared to get a written statement from the property management company with the exact date when [redacted] covered the stations, which does not match at all with the tech's statements.

Review: April 2, 2015 a pest inspector from Millennium came to my home on [redacted] to conduct a pest inspection. I suggested he might want to start under the house but he told me he had a routine that he would prefer to follow. After inspecting the exterior of the house he discovered he could not fit himself through the access to the crawl space under the house. Because of this he could not finish his report. He asked for payment and I refused because he could not provide a complete report for the sale of my house.[redacted]s, from Millennium, called the next day to inquire about payment. I told her I needed them to finish the job before I could pay the bill. She advised me no one from their company could access the crawl space. She told me the crawl space was impossible to get through and I would need to cut a new hole in the floor to allow access. I declined.Since Millennium could not finish the job and I needed a pest report to complete my sale, I engaged another company who completed the report without any trouble.The following week, 4/9 I received an email from [redacted] saying she thought they had someone who could access the crawl space. I informed her I had the report done by another company because she had been adamant that Millennium could not do it.Since that time Millennium has continued to bill me for a report they did not complete. I am a real estate professional and I have spoken to several other people in our industry who can't believe they are billing me for an incomplete report.I spoke to a lady named [redacted] when she phoned me for payment 9/2. She first asked me to pay the bill because "it's only $100." When I told her I wasn't planning to pay for a service that was not performed she threatened to send my account to collection and stated that "sometimes things don't work out, that's the way the cookie crumbles." I received a written notice to pay or be sent to collection 9/4.Desired Settlement: I want Millennium to stop pestering me and to credit me for the amount of the bill: $115.69.

Business

Response:

I spoke with [redacted] regarding this matter, we came to an agreement. [redacted] should have contacted you regarding this. I also left you a voice message, please contact me with any questions.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I absolutely love this company!! They are incredibly thorough, always a pleasure to deal with, reasonable prices, and the owner is one of the most incredible human beings I know. He cares about his employees and even more about his customers. I would recommend this company to EVERYONE who might have pest problems, or if you are looking to buy a home! Talk to your realtor about using this company to inspect your new house!! You'll be glad you did!

Review: This company gave me quote for termite inspection service of my property in Carmichael back in December 2014 (6 months ago). I authorized the inspection and paid it using my credit card. Then they gave me repairs estimate for a little over $1500, which I accepted and authorized the repairs. However, as soon as they started, they send me updated quote of over $3500 which is more than double the original quote. I immediately requested that they stop the work. and bill me for the completed work. They did bill me and collected about $900 extra from same credit card without my authorization.I called them up and spoke to [redacted] and one other person, question the charges and why they collected payment without authorization. They insisted on their stance. I have complete record of many many emails. I used the email specifically so that no argumental situation can occur and that everything is documented. They insisted on phone calls and I insisted on emails only.After many emails back and forth, they have partially refunded me. In the mean time, I have hired another company to complete the work, paid them per their quote exactly with nothing extra, documented by pictures of the state before and after.Based on the comments from my second company, their quality of work is not good, and they basically charged me for work they didn't do. I ended up paying for some repairs twice.Basically this company (Millennium Termite & Pest Control) agreed to refund me partial amount.Up to this date (06/25/2015) they still owe me $531 and they refused to pay back. I am happy to share many emails and pictures of the repair work taken by them and by my second company.My opinion on this business is: lack of honesty, misleading quote to earn the contract and business, then drag the customer to make more payments. Also, illegal charges against customer account based on keeping customer's credit card on file.Desired Settlement: I hope that they agree to refund me $531 back which they already know from my many many emails and demands.

Business

Response:

To Whom It May Concern: We have made every effort to satisfy Mr. [redacted] concerns and needs over the previous conservations and emails that we have had. As we discussed on several occasions, when we removed the damaged wood siding (mainly at the fireplace) we exposed a lot of additional damage in the framing behind the siding which could not be seen until the damage that was called in the original report was removed and the areas were opened up. Unfortunately, the additional damage resulted in additional work that needed to be done along with an extra expense caused by the additional time and materials that were needed to repair it. We took pictures, which were sent to him, and explained the situation to him the best that we could over the phone and did not resume the work until he approved us to do so, which was approved via email from him on 12/29/14. I know this would have been easier to resolve if he lived in town and were able to meet us at the property as we could have gone over everything and shown him the damage in person. Regarding the price, we only charged him for the work that he authorized us to do and we gave him a complete breakdown of that list. Mr. [redacted] sent us pictures stating that we charged him for work that was done by his other contractor, as we have gone over this in detail with him, some of the pictures he sent us were taken by us after we completed the work. I have this documented by email, which explained this, he never responded regarding this issue and never sent additional pictures. I have personally been to the job after completion, taken pictures showing the job has been completed and very satisfactory. Mr, [redacted] has also rebutted payment to his [redacted] department and after they reviewed this case in its entirety denied is demand.As mentioned in previous conversations, if Mr, [redacted] is ever in town we would be more than happy to meet him at the property to go over everything with him in detail as we have in conversation and by email to resolve all of his concerns. To date he has not taken us up on this offer. If you have any questions please feel free to contact us at anytime. Sincerely, [redacted]General Manager

Consumer

Response:

I am rejecting this response because:This is the same song I heard over from this business. Bottom line, these guys are far from honest business. I am not pointing finger at any individual employee/owner; but as a business, they are fraudulent.I did approve the work per initial quote, and that limits my liability to the max of that quote. As soon they doubled their quoted, I told them to stop the work. Their catch is to give very low cost inspection, tempting quote, then ramp up charges, given they have the client's credit card on file. They use it as a blank check.I did dispute the charges with my credit compay, they declined on the grounds that I have done business with them before (inspection fee payment). That does not constitute invalid dispute, just the credit card company rules does not allow it. Obviously these guys knew such rules; smart move, yet dishonest.My key complaints (again):a) Practice of low quotes, then rocket-high billing afterwards. Why not since they enforce having credit card on file for that exact reason.b) Overcharge above initial approved/agreed quote. That is something they never understand. My responsibility is limited to the pre-approved work, and nothing more. c) They kept arguing about source of pictures, and who did what. I forwarded to them pictures of the second company (before they took over the work and after they completed it). They keep arguing. I was unable to go up to the work location for some reasons, but that secondary. I did make it conditional to pay them per pictures and explained that I am not local. They accepted this condition.d) They charged my card "as they pleased" without showing me the final bill. That is something totally unprofessional. Of course, that's their catch strategy.I still demand full payment (on top of the partial/short refund they have issued previously). They never mentioned that they acknowledged over charging and refunding, yet still not to the evident amount of work done by them and not by the other company. The other company gave exact quote, documented the work by pictures before and after, completed the work exactly as quoted, I paid thm in full right away, no concerns no issues. But with this company - it is totally erratic.Please reconsider settling this matter and send me refund as stated and documented through emails to the total of $531.Thanks

Business

Response:

To Whom It May Concern: Again, as we discussed on several occasions with Mr. [redacted], when we removed the damaged wood siding (mainly at the fireplace) we exposed a lot of additional damage in the framing behind the siding which could not be seen until the damage , that was called in the limited report, was removed and the areas were opened up. Unfortunately, the additional damage resulted in additional work that needed to be done along with an extra expense caused by the additional time and materials that were needed to repair it. We took pictures, which were sent to him, and explained the situation to him the best that we could over the phone. In addition, on the Limited Report that he initially received, both in the finding, and at the end of the report, the following clause was annotated since we knew there was a possibility for additional damage in these areas, as hidden and/or covered damage may not have been visible before areas were opened up: " ATTENTION: During the performance of repairs at the above mentioned areas, should any additional damage or conditions be found that were not visible or accessible at the time of the inspection without removing lumber or finished products, the owner or their representative will be contacted for direction." Therefore, Mr. [redacted] was informed that additional damage could arise prior to us ever starting work at his property. When the additional damage was found he was contacted immediately. We did not resume any of the repair work until Mr. [redacted] approved us to do so, which was approved by email. If he did not agree with the second report/findings then we should not have been given approval to continue the work. In regards to his second comment, Mr. [redacted] sent us pictures stating that we charged him for work that was done by his other contractor, as we have gone over this in detail with him, some of the pictures he sent us were taken by us after we completed the work and he sent our pictures stating his contractor took them. I have this documented by email, which explained this, he never responded regarding this issue and never sent additional pictures. Please see the attached Limited Report, Supplemental Report, the Limited Report Agreement Mr. [redacted] signed, and the email sent by Mr. [redacted] approving items to be completed on the Supplemental Report and see below with the exact breakdown that we sent to him. Can you also please have Mr. [redacted] send a complete itemized breakdown from his other contractor on exactly what they did along with pictures of there work completed. Complete breakdown of work completed/not completed by us: Limited Report dated 12/17/14 10A Not completed (tenant stated he will do)10B Rec 1 $93.00 Completed by Millennium Termite & Pest 10B Rec 2 $139.00 Completed by Millennium Termite & Pest11A $98.00 Completed by Millennium Termite & Pest11B $660.00 <190.00> =$470.00 (1 sheet Siding left side of structure not completed 2 sheets of siding front of the structure complete) 11C $156.00 Completed by Millennium Termite & Pest11D $110.00 Partially done (Removed wood members and installed plastic)11E $48.00 Partially done (Removed wood members and installed plastic) Supplemental Report dated 12/29/14 approved by you (see below for copy of your email) 11A $285.00 Completed by Millennium Termite & Pest11B Could not complete with out repairing 11C (Fireplace area)11C Did not completed at your request (Fireplace area)11D Could not complete without repairing 11C (Fireplace area) Total charged $1399.00 Sincerely, [redacted]General Manager

Consumer

Response:

I am rejecting this response because: I have attached several documents to explain the situation, and how this company keep playing tricks. We went this route multiple times already. Here is again my summary supported by these documents:Group 1 shows first report and first quote that was signed and approved.Group 2 shows second report and quote which was never signed nor approved ever.Group 3 shows the start of dispute and my attempt to compromise, offering partial payments for the work done, and my feedback on their work.Group 4 my disapproval for the second quote (please see highlighted text in yellow), and thread of email iterating my disapproval to second quote.Group 5 shows email by [redacted] visiting the property a week later, took pictures, screenshot of his email showing snapshots, and sample picture of incomplete work on back corner, also see picture of loose flashing.Picture 7 shows the back left corner re-done again by another company. I paid for this work twice, as an example.Here is a list of their tricks:First trick: get the job by presenting appealing estimates then increase the cost after they start. By comparing the two quotes, we can see how they doubled the cost after starting the work. An honest company should try best guess to give close estimate, and not rely on disguised statement such as unknown/hidden repairs.Second trick: they keep credit card on file just like blank check. The charge customers before even sending a bill not approval for payment. This is illegal - period.Third trick: this company does not accept [redacted] Cards because of the consumer protection (not just the fees), and only accept [redacted] because these companies offer no protection to consumers. I reported this unauthorized charge immediately, the credit card decided to stall till the payment is cleared, then it is too late to do anything.We dwell long and over and over this issue. They don't seem to understand the sequence because multiple employees involvement with different roles.I am using this avenue to hopefully persuade them to refund me $531 in excess charges, unlawfully collected from my credit card account, for a work they did not complete. If this attempt fails, I will pursue other legal avenues for sure.Finally, as I explained to them many times by emails, none of my messages is intended as a personal attack again anyone, throughout my dealings with them, not against any single employee. It is rather a complaint against whole company as a business.