Millennium Toyota Scion

Hello,The repairs to this vehicle were indeed approved by [redacted] ***Some of the components carry a "Lifetime" warranty and [redacted] signed the lifetime agreement paperworkThis paperwork is presented for signature when the work is completedThe prices were discussed with [redacted] and he was shown the discounts that were applied to our everyday price for this workHe explained he did not have the funds for this and would pickup the vehicle when he didWe spoke to [redacted] on 6/ [redacted] asking for a copy of the estimate from the non-dealer repair shopShe stated it was verbal and would try to obtain a written oneWe are always willing to work with a customer on pricing issues as long as they understand the difference between a factory trained Technician working on the vehicle using original Toyota parts verses aftermarket parts and an aftermarket Mechanic working on the vehicle.At this time we are waiting to hear from [redacted] regarding the estimate from the repair shop so we can make an attempt to resolve thisWe do not know what the $estimate was forWe have not charged any storage fees at this time and want to resolve this with the customer Nick G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, it is inaccurate to state that handling registration is a free and complimentary serviceThe $documentation fee includes the procurement of registration and is a paid service that I agreed to pay, as set forth by the contractIf Millennium Toyota insists on their claim that their registration processing is a free service, I would also request a refund of the $documentation fee.Second, collecting money for a government entity, whether for-profit or not-for-profit, does not allow the dealership to misrepresent the total amount that is due from the customer by creating a misleading contractThe lease order explicitly and unambiguously states "N/A" for sales tax (included in negotiated final price) and "N/A" for registration fee (included in negotiated final price).If the registration fee is required by the New York Department of Motor Vehicles, then this is a fee that the dealership was no doubt aware of when the first contact was signed, due to its years of doing businessI, on the other hand, am not an expert, and was not aware of such a feeInstead, I relied on the information given to me in the binding agreement that I signed, especially on the provision, which states: "TOTAL DUE IS THE FINAL CONTRACT PRICENO ADDITIONAL FEES OTHER THAN STATED HERE MAY BE IMPOSED OR COLLECTED." Although the dealership was aware that we would be charged a registration fee, it failed to notify us of the fee or include it in the contractInstead, the dealership misrepresented the registration fee by writing "N/A" on the agreement, thus knowingly creating a contract that is both misleading and falseEven if the registration fee does vary with each vehicle, there are several other options that the dealership could have chosen, such as writing "To be determined" or "Varies w/car" in regards to the registration feeHowever, the dealership chose "N/A," which stands for "not applicable"According to the Webster Dictionary, the definition of "applicable" is: "able to be applied or used in a particular situation." Therefore, the definition of "not applicable" would be the negation - "NOT able to be applied or used in a particular situation." Any customer reading this language would be only left with one interpretation - that an additional registration fee does not apply or is not used for his or her carIt is highly doubtful that a dealership that uses the same lease order form for all of its customers would be unaware of what "N/A" meansEven assuming that there was confusion behind the meaning of "N/A," the usage in this situation is nevertheless still misleading.Millennium Toyota's business practices are, at best, misleading, and could even be fraudulentTherefore, my requested remedies remain the same, with one addition (4):1) Review of this case by the Millennium Toyota [redacted] [redacted] and [redacted] ***.2) Immediate refund of $vehicle registration fee, an additional charge beyond the terms of the mutually binding lease agreement, to be returned in the form of check, credit card refund, or upcoming vehicle lease paymentsOR immediate cancellation of lease agreement due to breach of contract, and return of vehicle.3) A statement from the [redacted] that this business practice (indicating N/A registration fee but adding it on after the initial lease agreement) will not occur again for future car sales and leases from Millennium Toyota.4) Additionally, I'd like a final statement on whether registration processing and handling is offered as a free serviceIf so, I would like a refund of the $documentation fee.This is the last attempted resolution that will be sent to Millennium ToyotaAny further unresolved disputes will be handled outside of the Revdex.com and will result in legal action Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The claims they are making are completely bogusThey never offered a $sign and drive dealThe best they offered was $from ***Also, they are trying to hide behind the fact that there were different salespersons who handled my deal but they should've been full in-sync with the price they offered me and not use it as an excuseI was told [redacted] and [redacted] are both on the same team so it's ok to deal with ***In addition, I made myself very clear in the beginning to [redacted] that I do not want the lease and trato be combined togetherI only asked for the travalue to see how much the car's worth because I knew they would use it to mess with the paymentand of course they didWhen I learned that they factored in the travalue I asked to see the original hand-written pricing [redacted] and I discussed and they "printed" out a piece of paper with the travalue in itonly when I asked again they showed me the hand-written note, which did not have the travalue so they said it was a mix upThe fact that which time we went there, after confirming pricing over the phone, there were tricks they tried to pullit's just not good business behaviorAnd the fact that they are not even owning up to their mistake is just wrongthey should go read their reviews.p.stheir claim that I tried to leverage this compliant for a better deal, they are wrongi didn't even contact them once after that horrific experienceinstead we got a lease from advantage toyota, which was and in and out experience with no games In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** *** was clearly disclosed everythingThe agreed upon vehicle purchase price was $14,249, as per a printed, signed buyer's agreementWe would like to work with *** *** to make her happy, and we are open to resolving this amicablyMillennium Toyota is willing to make up to one monthly payment for her, for the extended amount of time she had to spend at the dealership completed the dealPlease let me know if this works for her.*** ***
*** ***Millennium Toyota

*** *** explicitly authorized us to run his creditWe use an electronic disclosure system, that fully informs potential customers of the credit processWe also have his signature on file, to prove authorizationMillennium Toyota conducted ourselves properly, and will not remove valid credit
inquiries

** *** originally visited the dealership on 10/** and worked with salesperson *** He left without purchasing a car because we couldn't get to the number he wanted to pay *** *** subsequently set and cancelled follow up visits for 10/** and 10/** On 11/* and 11/* ***
*** told *** and ***, who were calling to follow up with him, that he had purchase an Acura ILX because we did not have a color he wanted.On 12/* *** *** returned to dealership and began working with ***We appraised ** ***'s Camry We offered him $for it *** *** felt it was not enough ***'s offer to him was sign and drive *** *** was not a buyer at that number *** *** *** offered to do sign and drive These numbers did not include a trade in *** *** still declined to lease the car at that number After *** left the table, *** asked *** *** if he would do a deal at $trading the car in ** *** declined and left again.In the following days, ** *** was again communicating via text with ***, the original sales person from back in October At some point *** asked *** to look into the deal to see if $per month was still a deal *** looked at the record, saw that there was a $trade, and backed into the payment with the trade as a down payment Considering that this was a few weeks after ** ***'s most recent visit on December *, *** did not recall weather or not the number we had given included the trade or not But in revisiting the deal, it was clear we could not have offered ** *** $without including the trade So he told *** that we could do the deal at $and *** made an appointment for ** *** to come in On 12/** ** *** returned to the dealership to see *** When he arrived, *** was working with another client *** recognized *** *** and approached him to welcome him back *** began going through the terms of the deal with *** ***per month with the trade in as down payment ** *** became agitated He told *** that there was never a trade, even though we appraised his car and that he was giving the car to his sister He accused *** of playing "every trick in the car dealership book" and told the people with him "I knew this would happen" *** told him we could not get to a payment of without the trade included but offered to see if we were able to save him a few dollars off of the original offer of ** *** declined and left.This is an unfortunate case The dealership acted in good faith with ** *** Unfortunately there was the confusing situation where he was working a deal with two salespeople on the same deal and the inclusion and removal of a trade that made all of the difference as to weather or not it was a deal I believe ** *** knows that the number of $per month with no money at all due at signing was unrealistic And he is writing this complain to leverage the dealership into doing an impossible deal

The $in question is for, as was explained to *** ***, the two year registration for there new vehicleThis is not a dealership charge or a bank charge, the dealership collects this money for the New York Department of Motor Vehicle The original paper work being referred to here was the
buyer's orderSince the charge for registration is extremely variable from one customer to the next, it is not included in the original buyer's order The charge for registration is based on a multiple of factors, the weight of the vehicle, where it is being registered to, passenger or commercial plates, new registration or transfer of existing plates Since it is difficult to get the exact dollar amount when a deal is being negotiated, this is not included on the buyers order Once the final lease contracts and DMV paperwork are being prepared, the DMV clerk will tell us how much to charge for this specific customer's registration and it is then included on the final contracts In the event that the actual registration bill comes in for less then what Millennium Toyota collected from *** ***, we will, as required by law, issue a refund check for the difference.Issuing plates and handling Registrations is a service we provide to our customers for free as a courtesy and a convenience It is not a profit center for the dealership The $we collected was for this customers registration, it is not an overcharge or extra charge As a result Millennium Toyota will not be issuing a refund to this customer

The error was not actually on the part of the dealershipAll of our paperwork had the correct vin numberThe error happened at DMV when they processed the registrationIt looks like the insurance card had the wrong vin#.As soon as we were made aware of it and received the title and corrected
insurance card the paperwork was sent to DMV to be correctedI have all the backup it was sent *** on January ***, 2017. I just called the agency to get an estimate on when the title and registration would be corrected and by monday this should be resolved, in result the customer will have a new registration with the correct vin # on itAnd the title will come directly from albany.Millennium Toyota

I am General Counsel for Millennium ToyotaI have read the consumer complaint dated January *, in which the consumer *** *** alleges that while after her vehicle had been serviced at Millennium Toyota that she noticed a scratch on
the front bumper that appeared to be covered up with touch up paintThe consumer is seeking relief in the amount of $500.00. A thorough review of our documentation shows that the inspection done prior to any car entering into the service shop notates any vehicle damages or scratches on the body of the vehicle, however this does not include the underside of the vehicleAfter *** ***’s car was finished being serviced, she noticed a scratch that had appeared to be touched up with specific paint to match her car on the Ground Effects, which is essentially an aftermarket spoiler attached to the front bumper of the vehicle on the undersideBeing that the service department employees and porters do not have any access to touch up paint *** ***’s service advisor advised her to bring her car back to the body shop that she had work done, because it could not have been something done at the Toyota Service Department. Notwithstanding the consumer’s complaint, an offer has been made to her to bring the vehicle back to the Service center for a proper scratch repair. Please communicate the same with the consumer and advise us if she finds this to be a satisfactory response. Very truly yours, *** ** *** ***

[redacted] was issued a rebate check for $1250, after the transaction. Reversing the transaction is not possible. We offer and fully suggest test drives on all models, and the Prius is one of the best and safest vehicles on the road.

The documentation explaining the pricing is clearly printed, and signed by the buyer.

As previously stated, we use an electronic disclosure system. Attached is the form the customer clicked, with a link to the terms of use of which fully disclosed everything. Also attached is the info the customer gave us regarding their current credit situation, including data we can not pull, that they must provide. Lastly, this customer purchased from us/obtained credit through us in the past, and is very clear with the credit/approval system. We are fully within our rights, and did not do anything illegal or immoral.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, it is inaccurate to state that handling registration is a free and complimentary service. The $75 documentation fee includes the procurement of registration and is a paid service that I agreed to pay, as set forth by the contract. If Millennium Toyota insists on their claim that their registration processing is a free service, I would also request a refund of the $75 documentation fee.Second, collecting money for a government entity, whether for-profit or not-for-profit, does not allow the dealership to misrepresent the total amount that is due from the customer by creating a misleading contract. The lease order explicitly and unambiguously states "N/A" for sales tax (included in negotiated final price) and "N/A" for registration fee (included in negotiated final price).If the registration fee is required by the New York Department of Motor Vehicles, then this is a fee that the dealership was no doubt aware of when the first contact was signed, due to its years of doing business. I, on the other hand, am not an expert, and was not aware of such a fee. Instead, I relied on the information given to me in the binding agreement that I signed, especially on the provision, which states: "TOTAL DUE IS THE FINAL CONTRACT PRICE. NO ADDITIONAL FEES OTHER THAN STATED HERE MAY BE IMPOSED OR COLLECTED." Although the dealership was aware that we would be charged a registration fee, it failed to notify us of the fee or include it in the contract. Instead, the dealership misrepresented the registration fee by writing "N/A" on the agreement, thus knowingly creating a contract that is both misleading and false. Even if the registration fee does vary with each vehicle, there are several other options that the dealership could have chosen, such as writing "To be determined" or "Varies w/car" in regards to the registration fee. However, the dealership chose "N/A," which stands for "not applicable". According to the Webster Dictionary, the definition of "applicable" is: "able to be applied or used in a particular situation." Therefore, the definition of "not applicable" would be the negation - "NOT able to be applied or used in a particular situation." Any customer reading this language would be only left with one interpretation - that an additional registration fee does not apply or is not used for his or her car. It is highly doubtful that a dealership that uses the same lease order form for all of its customers would be unaware of what "N/A" means. Even assuming that there was confusion behind the meaning of "N/A," the usage in this situation is nevertheless still misleading.Millennium Toyota's business practices are, at best, misleading, and could even be fraudulent. Therefore, my requested remedies remain the same, with one addition (4):1) Review of this case by the Millennium Toyota [redacted] and [redacted].2) Immediate refund of $205 vehicle registration fee, an additional charge beyond the terms of the mutually binding lease agreement, to be returned in the form of check, credit card refund, or upcoming vehicle lease payments. OR immediate cancellation of lease agreement due to breach of contract, and return of vehicle.3) A statement from the [redacted] that this business practice (indicating N/A registration fee but adding it on after the initial lease agreement) will not occur again for future car sales and leases from Millennium Toyota.4) Additionally, I'd like a final statement on whether registration processing and handling is offered as a free service. If so, I would like a refund of the $75 documentation fee.This is the last attempted resolution that will be sent to Millennium Toyota. Any further unresolved disputes will be handled outside of the Revdex.com and will result in legal action.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The claims they are making are completely bogus. They never offered a $249 sign and drive deal. The best they offered was $259 from [redacted]. Also, they are trying to hide behind the fact that there were 2 different salespersons who handled my deal but they should've been full in-sync with the price they offered me and not use it as an excuse. I was told [redacted] and [redacted] are both on the same team so it's ok to deal with [redacted]. In addition, I made myself very clear in the beginning to [redacted] that I do not want the lease and trade-in to be combined together. I only asked for the trade-in value to see how much the car's worth because I knew they would use it to mess with the payment. and of course they did. When I learned that they factored in the trade-in value I asked to see the original hand-written pricing [redacted] and I discussed and they "printed" out a piece of paper with the trade-in value in it. only when I asked again they showed me the hand-written note, which did not have the trade-in value so they said it was a mix up. The fact that which time we went there, after confirming pricing over the phone, there were tricks they tried to pull. it's just not good business behavior. And the fact that they are not even owning up to their mistake is just wrong. they should go read their reviews.p.s. their claim that I tried to leverage this compliant for a better deal, they are wrong. I didn't even contact them once after that horrific experience. instead we got a lease from advantage toyota, which was and in and out experience with no games. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Millennium Toyota unfortunately disagrees with the customer in this matter and stands by our original response.  We are not issuing any refund as the monies collected were, legal, customary, legitimate and to pay for the registration of the customers vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
If millennium toyota claims to have signature and My approval attach it. Send the documentation where it clearly and explicitly states that I [redacted], is granting permission to millenium toyota to disclose my personal information to MULTIPLE banks and lendors and allow them to run a credit check on me that I am aware will leave multiple differnet hard inquiries on my credit and affect my score. Also, your response should include an explanation why the sales person "leslie" was so dishonest. Please explain to me why when I asked leslie what are they going to do with my social and how will my credit score be impacted by this, I was told "millenium toyota beed to run tour credit to see where your car payments could potentially be. If u by the car you will have ONE hard inquiry (not six) but it wont drop your score because you made the purchase but if you dont make the purchase it might affect your score." If this matter is not resolved I will take further action. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer's a/c in the vehicle is experiencing issues due to a rock being lodged in the ac compressor. The vehicle was not delivered that way, nor did we drive the car during the service. Toyota as a company (along with all major car companies) does not warranty parts that are damaged due to road...

hazards, including rocks. This is akin to filing a complaint about the dealer after a rock hits the windshield. We are not liable for damage done to parts on the car, and it was obviously not an engineering problem. We offered to work with the customer, the customer instead decided to continue to bad mouth us, including calling us "criminal." This can be considered defamation, and libel in New York State, and if it persists, we will pursue it legally.

Hello,The repairs to this vehicle were indeed approved by [redacted]. Some of the components carry a "Lifetime" warranty and [redacted] signed the lifetime agreement paperwork. This paperwork is presented for signature when the work is completed. The prices were discussed with [redacted] and he was...

shown the discounts that were applied to our everyday price for this work. He explained he did not have the funds for this and would pickup the vehicle when he did. We spoke to [redacted] on 6/** asking for a copy of the estimate from the non-dealer repair shop. She stated it was verbal and would try to obtain a written one. We are always willing to work with a customer on pricing issues as long as they understand the difference between a factory trained Technician working on the vehicle using original Toyota parts verses aftermarket parts and an aftermarket Mechanic working on the vehicle.At this time we are waiting to hear from [redacted] regarding the estimate from the repair shop so we can make an attempt to resolve this. We do not know what the $700 estimate was for. We have not charged any storage fees at this time and want to resolve this with the customer.  Nick G[redacted]

The customer purchased the subject vehicle in January 2014.  She paid $23,416 for a 2013 Camry LE and put down $15,000 to get a payment of $261 for 63 months at 5.49% interest rate.  The customer alleges that she told the salesperson that she smelled a funny smell soon after the purchase....

The salesperson in question recalls no such conversation. She brought the car in for service on 8/*/2013 complaining that a sticky substance was dripping on her foot while driving.  At no cost to [redacted], Millennium Toyota replaced the Steering column and motor under factory warranty.  She returned again on 1/**/2014 for a regularly scheduled maintenance.  The dealership performed an oil change and tire rotation.  That was the last time she serviced at the dealership.  Two weeks later, on 1/**/2014, [redacted] went to [redacted] in [redacted] to have a ** State Inspection performed.  She also declined to have an alignment done there.  Sometime in early June she called up and spoke to [redacted] at Millennium Toyota complaining that her car was "a lemon" and asking what could be done because she didn't want it anymore.  [redacted] advised her to bring in the car so that the dealership could appraise it and see what could be offered on trade.  At no time did he tell her that we were taking her car back.  She came in on June *, 2014 and agreed to trade the car in for a new 2014 Camry LE.  She paid $23,425 for the new car and was given $17,000 for her 18 month old 2013 Camry with 7,158 miles on it.  Millennium Toyota paid off the balance owed on the old loan of $10,803 and secured her a new loan at 0% for only 60 months and a payment of $299 with no additional down payment. As you can see, there is no basis for any reimbursement to the customer.  The dealership acted in good faith to get her the lowest possible payment and price in an effort to make an unhappy customer happy.In addition, Millennium Toyota subsequently resold her original 2013 Camry in late June 2014.  That car has since been in our service department for regular maintenance twice with no report of any issue by the new owner.

We have received and reviewed [redacted] (the “Customer”) complaint and Millennium Toyota Scion (the “Dealership”) has done no wrong. Attached please find a .pdf titled “[redacted] Documents.” On the first document, titled “Lease Order,” the customer agreed upon the amount of $2,250 to be paid by...

the Dealership (bottom right of document). On the second document on the attached, titled “Customer Payoff Request,” the Dealership has documented that the amount of payment was for 5 payments of the Customer’s lease totaling in the amount of $2,250. The third document on the attached is a confirmation of payment. By virtue of the foregoing, it is plain to see that the Dealership had fulfilled its obligations to the Customer. Robert J. T** Legal Assistant General Counsel’s Office Millennium Toyota Scion