Millennium Toyota Scion

We have fulfilled all our obligations as a dealer. We fixed the vehicle as per Toyota's warranty. Any decision to replace a vehicle is up to Toyota Motor Company, not the dealership. No goodwill items or services will be offered, as the customer has unfairly disparaged us on multiple websites.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  I received their offer, however I need you and them to know this car was listed on [redacted] for only 13,500,...

so there is absolutely no way I would have went in there and offered them more than the listing.  They are really not being truthful, and very unfair.  [redacted]r, unless he's afraid of losing his job, should tell the truth.  When I went in just a couple weeks ago, he clearly remembered me insisting on only paying 11,500 for this car.  He said to me and my daughter right then, "it must be the taxes that drove the price to where it is".  He sat down with us trying to figure out exactly why it was sooooo much after the large down payment.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
What they failed to mention is that Millenium  Toyota and [redacted] refused to be liable for a defective car that they sold me and resold with no regards for the customers safety . When I called at the end of May about the car restarting leaking the oil , I was told to bring it back. The car had a recall also which they failed to tell you and was never fixed . They failed to tell you that in the initial diagnostic , the master cylinder needed to be changed but because the part was in back order and the dealership did not know they were going to received the part , they just decided to replace one part . They failed to tell you that I at least called [redacted] over 20 times for the leak and at the end [redacted] , the [redacted] called me to bring the car back and stated that he would put me in a different car with the same lien. Keep in mind , I had a car before . A 2004 Camry until it got flooded . I do not comprehend how such the department of state and consumer affairs  allow those company to treat our life as a liability . Nothing could ever replaced someone life . Because they are lying and not acknowledging the whole  facts, I will drag them to court in front of a judge and will sue them for pain and suffering , diffamation of character  and hiding the truth due to them denying the reimbursment of my down payment of 15.000 dollars . I refused to take no for an answer. I will pursue a lawsuit against Toyota and will drag the state into it for Allowing  and enabling company manufacturing defective machineries , with a very faulty and questionable law , to treat customers such as they did to me and not giving  a dawn about our lives.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A rock hit our windshield which we fixed, I dont see what has to do with my complaint.  The AC was operating when we brought car to be serviced.... when we receive it back it is not operating.  We have gone back and forth for months with them offering us nothing to help.  How it is not an engineering flaw in the car that a single pebble knocks out the AC system is beyond me, and from researching this I am not the only one with this issue.  And now they are threatening a lawsuit.  I have never dealt with such a carelessness toward the customer.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: To start, I was harassed for a week by this business. they kept on calling me to get me to come in and meet wih a sales person. so reluctantly I did. I was interested in maybe trading in my car for a down payment toward a new car but I wanted as much info as possible because this was my first time ever doing anything like this. After taking a look at my car the manager only offered $500. I told the sales man by the name of "leslie", I cant givbe up my car for that little amount, I will sell it first and come back when I am ready to by the car or get more info. he seemed to get really upset and he told me I will get what you want for the car. I told him not to worry that I wasn't exactly ready to make any comitments that day. he told me why not, and in these words "[redacted]". that wa the first red flag. moving on they offered me $1000 very quickly after I turned down the $500 offer. I thought it was too good to be true but the manager assured me that he would do it since he really "wants to help me out". come o find out that was just a tactic, all he did was raise the price of the already over priced car and just add it to the $500 offer. my over all experience there was horrible I felt like I was being robbed and scammed and they were very imapatient and eager to take down my information. fast forwarding, they ruined my credit. I was told to enter my information into their data base for millennium Toyota to view my credit so that they could give me an estimate on how much my payments would be in case I was interested in buying a car. so I gave the my info with the understanding that they were just going to use it for just that, to view my credit to give me an estimate. come to find out, they took my credit info and all of my personal info and forwarded it to all these banks and lenders who each ran my credit resulting in 6 different hard inquiries in 1 day. I was never informed that they would do such a thing. I never authorized them to do this, and I was never advice that they would be doing this until after the fact when I called them to question them about it. they were very rude about there response and basically told m, "[redacted]" they were very condescending with there response and told me I should have read the fine print but even still there was no where in there that explained that my credit will be ran by varies banks and lenders. Had they told me this upfront I would have never even showed up to that place to even meat with there sales man. they tricked me and they are very dishonest and impatient to get people to give info and bsuy thing. I never authorized the things they did with my info nor did I sign anything granting them permission to have my credit ran 6 times.Desired Settlement: I would like for the 6 hard inquiries on my credit to be removed ASAP. I was told by the banks they released my info to that I need written authorization from them to remove these inquiries. and then I have to go through the hassle of sending them to the credit bureaus. I did not make a purchase and I never will make a purchase from this company.

Business

Response:

[redacted] explicitly authorized us to run his credit. We use an electronic disclosure system, that fully informs potential customers of the credit process. We also have his signature on file, to prove authorization. Millennium Toyota conducted ourselves properly, and will not remove valid credit inquiries.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If millennium toyota claims to have signature and My approval attach it. Send the documentation where it clearly and explicitly states that I [redacted], is granting permission to millenium toyota to disclose my personal information to MULTIPLE banks and lendors and allow them to run a credit check on me that I am aware will leave multiple differnet hard inquiries on my credit and affect my score. Also, your response should include an explanation why the sales person "leslie" was so dishonest. Please explain to me why when I asked leslie what are they going to do with my social and how will my credit score be impacted by this, I was told "millenium toyota beed to run tour credit to see where your car payments could potentially be. If u by the car you will have ONE hard inquiry (not six) but it wont drop your score because you made the purchase but if you dont make the purchase it might affect your score." If this matter is not resolved I will take further action.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously stated, we use an electronic disclosure system. Attached is the form the customer clicked, with a link to the terms of use of which fully disclosed everything. Also attached is the info the customer gave us regarding their current credit situation, including data we can not pull, that they must provide. Lastly, this customer purchased from us/obtained credit through us in the past, and is very clear with the credit/approval system. We are fully within our rights, and did not do anything illegal or immoral.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The dealer agreed to the price and terms on a Toyota Camry LE lease but later retracted that offer once I showed up at the show room. The first reason for the retraction was that they thought I was going to trade in my old car, which I never agreed to or mentioned. The second reason was that they "lost" the coupon they had before. And the third was that they had two different sales persons helping me so there was a communication error.Desired Settlement: The dealership should honor the price and terms that they agreed to as I have the text messages to confirm there as a mutual agreement.

Business

Response:

[redacted] originally visited the dealership on 10/** and worked with salesperson [redacted]. He left without purchasing a car because we couldn't get to the number he wanted to pay. [redacted] subsequently set and cancelled follow up visits for 10/** and 10/**. On 11/* and 11/[redacted] told [redacted] and [redacted], who were calling to follow up with him, that he had purchase an Acura ILX because we did not have a color he wanted.On 12/[redacted] returned to dealership and began working with [redacted]. We appraised [redacted]'s 2004 Camry. We offered him $2000 for it. [redacted] felt it was not enough. [redacted]'s offer to him was 259 sign and drive. [redacted] was not a buyer at that number. [redacted] offered to do 249 sign and drive. These numbers did not include a trade in. [redacted] still declined to lease the car at that number. After [redacted] left the table, [redacted] asked [redacted] if he would do a deal at $230 trading the car in. [redacted] declined and left again.In the following days, [redacted] was again communicating via text with [redacted], the original sales person from back in October. At some point [redacted] asked [redacted] to look into the deal to see if $230 per month was still a deal. [redacted] looked at the record, saw that there was a $2000 trade, and backed into the payment with the trade as a down payment. Considering that this was a few weeks after [redacted]'s most recent visit on December *, [redacted] did not recall weather or not the number we had given included the trade or not. But in revisiting the deal, it was clear we could not have offered [redacted] $230 without including the trade. So he told [redacted] that we could do the deal at $230 and [redacted] made an appointment for [redacted] to come in. On 12/[redacted] returned to the dealership to see [redacted]. When he arrived, [redacted] was working with another client. [redacted] recognized [redacted] and approached him to welcome him back. [redacted] began going through the terms of the deal with [redacted]... 230 per month with the trade in as down payment. [redacted] became agitated. He told [redacted] that there was never a trade, even though we appraised his car and that he was giving the car to his sister. He accused [redacted] of playing "every trick in the car dealership book" and told the people with him "I knew this would happen". [redacted] told him we could not get to a payment of 230 without the trade included but offered to see if we were able to save him a few dollars off of the original offer of 249. [redacted] declined and left.This is an unfortunate case. The dealership acted in good faith with [redacted]. Unfortunately there was the confusing situation where he was working a deal with two salespeople on the same deal and the inclusion and removal of a trade that made all of the difference as to weather or not it was a deal. I believe [redacted] knows that the number of $230 per month with no money at all due at signing was unrealistic. And he is writing this complain to leverage the dealership into doing an impossible deal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The claims they are making are completely bogus. They never offered a $249 sign and drive deal. The best they offered was $259 from [redacted]. Also, they are trying to hide behind the fact that there were 2 different salespersons who handled my deal but they should've been full in-sync with the price they offered me and not use it as an excuse. I was told [redacted] and [redacted] are both on the same team so it's ok to deal with [redacted]. In addition, I made myself very clear in the beginning to [redacted] that I do not want the lease and trade-in to be combined together. I only asked for the trade-in value to see how much the car's worth because I knew they would use it to mess with the payment. and of course they did. When I learned that they factored in the trade-in value I asked to see the original hand-written pricing [redacted] and I discussed and they "printed" out a piece of paper with the trade-in value in it. only when I asked again they showed me the hand-written note, which did not have the trade-in value so they said it was a mix up. The fact that which time we went there, after confirming pricing over the phone, there were tricks they tried to pull. it's just not good business behavior. And the fact that they are not even owning up to their mistake is just wrong. they should go read their reviews.p.s. their claim that I tried to leverage this compliant for a better deal, they are wrong. I didn't even contact them once after that horrific experience. instead we got a lease from advantage toyota, which was and in and out experience with no games.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased Toyota Highlander, before we leave the dealership we discover a crack in windshield. Informed the sales person. The crack is getting larger which can break in our face during driving and we can be ticketed at anytime. We drove all the way 3 times and they did not fix it yet.Desired Settlement: Must be replaced ASAP and some compensation in regard of the 3 days off we take to travel to the dealer 2 days by me and one by my son.

Business

Response:

Dear [redacted]:

I am general counsel for Millennium Toyota. My client has provided me with a copy of the Complaint filed the above-referenced consumer. Please allow the following to serve as the dealerships response to same.

I am pleased to inform you that this matter has been resolved and that the consumer's windshield has in fact been replaced. Please note that there was an initial delay in having the windshield repaired as the dealership awaited confirmation from the manufacturer that the repair would be covered under warranty.

Should you have any further questions regarding this matter please feel free to contact the undersigned.

Very truly yours,

[redacted]

Review: Upon purchase of a new vehicle from this dealership there Body work issues that the dealership refused to appropriate responsibility for. An agreement was reached that, because of the dealerships failure to correct their mistakes, the dealership would make the first months payment of about $638. This agreement was written on paper an agreed upon in September of 2013. I have yet to receive any checks from this dealership regarding this matter. When the dealership was contacted in January, and the [redacted] (the one who originally signed the agreement) assured me that the checks would be sent out immediately. Again, this had yet to happen and it is currently March. This is the most unprofessional dealership that I have dealt with and their customer service is very unsatisfactory.Desired Settlement: I would like the dealership and [redacted] to honor their agreement and provide the two separate payments as promised.

Business

Response:

You have my sincere apologies. I went downstairs to check the situation with [redacted]. He signed the paperwork to get this taken care of months ago, and only now discovered the issue has not been resolved. He assured me that he is personally taking care of this for you. Again, you have my apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S.- the matter will only be resolved once the payment has been received as promised. Please stand by for further notification if payment has been received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Upon purchase of a new vehicle from this dealership there was body work issues that the dealership refused to appropriate responsibility for. An agreement was reached that, because of the dealerships failure to correct their mistakes, the dealership would make the first months payment of about $638. This agreement was written on paper an agreed upon in OCtober of 2013. The agreement was for two separate checks one in my wife's name for $300 and one in my name for $330- we have yet to receive the second check for $330. It was only after writing a previos Revdex.com complaint in March of 2014, that any type of action was taken on the part of the dealership and the first check was received in April of 2014. I am still awaiting a second check for this matter. I have copies of the agreement signed my Jennifer Boldis. This is the most unprofessional dealership that I have dealt with and their customer service is very unsatisfactory. I would like the dealership and employee to honor their agreement and provide the checks that were promised. I also believe that I should be further monetarily compensated for the time that was spent waiting for these checks.

Business

Response:

The [redacted] that was working to resolve this issue left the dealership last summer. Upon reviewing the history of this situation we have determined that the customer has indeed received only a partial reimbursement. We are cutting a check for the balance today and mailing to her as soon as it is signed. [redacted]

Review: I had purchased a 2013 Toyota Camry which had paid a down payment of $15.000( fifteen thousands cash dollars ) at the Millennium Toyota located on[redacted]. A few weeks after I started driving the car , the car was releasing a strong burning odor of oil and plastic. I contacted [redacted] ,one of the sales person there and he told me " NOT TO WORRY BECAUSE IT HAPPEN TO NEW CAR.!" Keep in mind that that car was my second car after my 2004 Camry got flooded during Hurricane Sandy. Then maybe two months after , the car started leaking oil every time I pressed the brake.I got scared and concerned for my daughter 's safety, innocent drivers on the road and pedestrians , knowing that it was a serious problem. After contacting millennium SEVERAL TIMES, and being treated like a liar, after bringing the car to them and being turned away and told that:" there is nothing wrong with the car, the problem was not resolved. In August 2013, finally after crying my eyes out and explaining and begging to them to check the car , an expert from [redacted] advised them to double check my concerns. They then told me that the car was indeed leaking oil and that the " master cal;under and two other parts needed to be replaced. Then because the master cylinder was a back order with no potential delivery date, the changed their story after almost 4 days and just changed 2 parts but not the main part. The car kept leaking oils and on June 2014 , after reaching out to [redacted] and the dealership, [redacted] , the [redacted] contacted me and told me that they will take the car back .However, when I arrived there , I got bullied and for safety reason ,I decided to purchase a new car. Now I am seeking reimbursement of my down payment for that defective car because now , more than ever , I am more endebted due to that third car purchase.PLEASE HELPDesired Settlement: I am demanding the reimbursement of my down payment of US$15.000 made during the purchase of a defective car. Until now, after a lot of calls back and forth, the issue is not being resolved and I would like this matter to be handled as soon as possible. I did call the state but did not go anywhere because the man who took my complaint did not follow my with me. I also wrote to Toyota Settlement Claim and , so far " NO ANSWER "

Business

Response:

The customer purchased the subject vehicle in January 2014. She paid $23,416 for a 2013 Camry LE and put down $15,000 to get a payment of $261 for 63 months at 5.49% interest rate. The customer alleges that she told the salesperson that she smelled a funny smell soon after the purchase. The salesperson in question recalls no such conversation. She brought the car in for service on 8/*/2013 complaining that a sticky substance was dripping on her foot while driving. At no cost to [redacted], Millennium Toyota replaced the Steering column and motor under factory warranty. She returned again on 1/**/2014 for a regularly scheduled maintenance. The dealership performed an oil change and tire rotation. That was the last time she serviced at the dealership. Two weeks later, on 1/**/2014, [redacted] went to [redacted] in [redacted] to have a ** State Inspection performed. She also declined to have an alignment done there. Sometime in early June she called up and spoke to [redacted] at Millennium Toyota complaining that her car was "a lemon" and asking what could be done because she didn't want it anymore. [redacted] advised her to bring in the car so that the dealership could appraise it and see what could be offered on trade. At no time did he tell her that we were taking her car back. She came in on June *, 2014 and agreed to trade the car in for a new 2014 Camry LE. She paid $23,425 for the new car and was given $17,000 for her 18 month old 2013 Camry with 7,158 miles on it. Millennium Toyota paid off the balance owed on the old loan of $10,803 and secured her a new loan at 0% for only 60 months and a payment of $299 with no additional down payment. As you can see, there is no basis for any reimbursement to the customer. The dealership acted in good faith to get her the lowest possible payment and price in an effort to make an unhappy customer happy.In addition, Millennium Toyota subsequently resold her original 2013 Camry in late June 2014. That car has since been in our service department for regular maintenance twice with no report of any issue by the new owner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What they failed to mention is that Millenium Toyota and [redacted] refused to be liable for a defective car that they sold me and resold with no regards for the customers safety . When I called at the end of May about the car restarting leaking the oil , I was told to bring it back. The car had a recall also which they failed to tell you and was never fixed . They failed to tell you that in the initial diagnostic , the master cylinder needed to be changed but because the part was in back order and the dealership did not know they were going to received the part , they just decided to replace one part . They failed to tell you that I at least called [redacted] over 20 times for the leak and at the end [redacted] , the [redacted] called me to bring the car back and stated that he would put me in a different car with the same lien. Keep in mind , I had a car before . A 2004 Camry until it got flooded . I do not comprehend how such the department of state and consumer affairs allow those company to treat our life as a liability . Nothing could ever replaced someone life . Because they are lying and not acknowledging the whole facts, I will drag them to court in front of a judge and will sue them for pain and suffering , diffamation of character and hiding the truth due to them denying the reimbursment of my down payment of 15.000 dollars . I refused to take no for an answer. I will pursue a lawsuit against Toyota and will drag the state into it for Allowing and enabling company manufacturing defective machineries , with a very faulty and questionable law , to treat customers such as they did to me and not giving a dawn about our lives.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I took my toyota matrix to be serviced today 1/*/2016. I previously just received a paint job on my vehicle so it was freshly painted. I dropped my car off for service and was given an inspection for scratches. I told the service guy to please be careful with the car because aesthetics is very important and the paint job is very new. I was told it would be ok. I sat and waited 10 minuites because no one knew how to drive a stick shift. After the completion of service Upon receiving my car I pointed out that it seems to be scratched on the front bumper and someone put touch up paint because that was never there. I told Jorgie my service advisor that my car had been scratched and someone put touch up paint on it. He told me Toyota does not have touch up paint. I told him that the car was freshly painted and someone tried to mask a scratch. He told me to take it back to the body shop and let them fix it since they scratched it. I asked him if he does not think I inspected the car when I picked it up. He said he is not responsible and walked away.Desired Settlement: TOYOTA NEEDS TO FIX MY FRONT BUMPER. IT IS A CUSTOMED ORDERED BUMPER THAT WAS FLAWLESS UNTIL TOYOTA SCRATCHED IT THEN TRY TO HIDE BY USING TOUCH UP PAINT. THE PAINT JOB IS NOT EVEN THREE WEEKS OLD.

Business

Response:

I am General Counsel for Millennium Toyota. I have read the consumer complaint dated January *, 2016 in which the consumer [redacted] alleges that while after her vehicle had been serviced at Millennium Toyota that she noticed a scratch on the front bumper that appeared to be covered up with touch up paint. The consumer is seeking relief in the amount of $500.00. A thorough review of our documentation shows that the inspection done prior to any car entering into the service shop notates any vehicle damages or scratches on the body of the vehicle, however this does not include the underside of the vehicle. After [redacted]’s car was finished being serviced, she noticed a scratch that had appeared to be touched up with specific paint to match her car on the Ground Effects, which is essentially an aftermarket spoiler attached to the front bumper of the vehicle on the underside. Being that the service department employees and porters do not have any access to touch up paint [redacted]’s service advisor advised her to bring her car back to the body shop that she had work done, because it could not have been something done at the Toyota Service Department. Notwithstanding the consumer’s complaint, an offer has been made to her to bring the vehicle back to the Service center for a proper scratch repair. Please communicate the same with the consumer and advise us if she finds this to be a satisfactory response. Very truly yours, [redacted]

Review: This complaint is addressed to Millennium Toyota for deceptive business practices and contract violation in a car lease process.

I completed a car lease on Friday 12/**/14 for a 2015 Toyota Camry LE.

On Tuesday 12/**/14, I was asked to sign a contract to complete the lease agreement. The financing agreement/credit check would not be complete until Friday 12/**/14 because the finance office was not open at the time.

The document I signed indicated the following terms:

1) I would need to pay $3**1.72 for my down payment, which included the following: First month's lease payment ($164.22), cash down capitalized reduction ($3000), rebate capitalized reduction ($500), registration fee ($0, included in final cost), upfront sales tax ($0, included in final cost), documentation fee ($75), N.Y. State Inspection Fee ($10), Disposition fee ($350).

2) I would pay $164.22 for the subsequent monthly payments.

This signed document indicated my agreement to the terms of the lease, with the costs and payments clearly laid out. Note that the attached document clearly stipulates "TOTAL DUE IS THE FINAL CONTRACT PRICE. NO ADDITIONAL FEES OTHER THAN STATED HERE MAY BE IMPOSED OR COLLECTED." At the time, Millennium Toyota took a $1000 initial deposit from my credit card, and I was asked to return on Friday 12/**/14 for final finance approval and car pickup.

On Friday 12/**/14, I completed my finance credit check and the finance office approved my lease terms. However, when I went to pick up the vehicle, I was told that I had to pay a $205 vehicle registration fee (shown in second attached document). Referring to the contract I signed on 12/**/14 (attached), I argued that the registration fee was N/A or 0, indicating that the dealership had included the cost in my final down payment. Given that they had taken a $1000 deposit based on the previously agreed terms, I was unable to back out of the original lease agreement that I had agreed to ($0 registration fee), but yet was told I would not be able to take delivery of the vehicle or get new plates without paying this new $205 registration fee. I was forced to pay the $205, which allowed me to take delivery of my vehicle.

To summarize, I had signed a contract with Millennium Toyota, the terms of which we both agreed to. Among other stipulations, these terms included an agreement of a $0 registration fee, which the dealership had included in the total cost of leasing the vehicle. I was asked to pay a $1000 deposit towards this contract agreement, which I agreed to. However, when I went to final vehicle pick up, an additional $205 registration fee was imposed upon me, even though I had explicitly agreed to a $0 registration fee in the contract. I was also barred from taking delivery of the vehicle because this fee was allegedly unpaid, even though the binding agreement I signed indicated this fee was already covered in the lease agreement.

Millennium Toyota's practices in this matter are clearly deceptive and misleading. I chose Millennium Toyota because of the "competitive prices" they offered, and I signed a mutually binding agreement which Millennium Toyota reneged upon. Taking into account the additional fees, I would have chosen to lease my vehicle from another company which offered lower final prices and gave clear and proper indications of upfront registration costs. While Millennium Toyota's practices successfully forced me to lease a vehicle upon terms I did not originally agree to, I find it hard to return to this dealership in the future unless this issue is rectified.Desired Settlement: I am requesting the following remedies:

1) Review of this case by the Millennium Toyota [redacted] and [redacted].

2) Immediate refund of $205 vehicle registration fee, an additional charge beyond the terms of the mutually binding lease agreement, to be returned in the form of check, credit card refund, or upcoming vehicle lease payments. OR immediate cancellation of lease agreement due to breach of contract, and return of vehicle.

3) A statement from the [redacted] that this business practice (indicating N/A or 0 registration fee but adding it on after the initial lease agreement) will not occur again for future car sales and leases from Millennium Toyota.

Business

Response:

The $205 in question is for, as was explained to [redacted], the two year registration for there new vehicle. This is not a dealership charge or a bank charge, the dealership collects this money for the New York Department of Motor Vehicle. The original paper work being referred to here was the buyer's order. Since the charge for registration is extremely variable from one customer to the next, it is not included in the original buyer's order. The charge for registration is based on a multiple of factors, the weight of the vehicle, where it is being registered to, passenger or commercial plates, new registration or transfer of existing plates. Since it is difficult to get the exact dollar amount when a deal is being negotiated, this is not included on the buyers order. Once the final lease contracts and DMV paperwork are being prepared, the DMV clerk will tell us how much to charge for this specific customer's registration and it is then included on the final contracts. In the event that the actual registration bill comes in for less then what Millennium Toyota collected from [redacted], we will, as required by law, issue a refund check for the difference.Issuing plates and handling Registrations is a service we provide to our customers for free as a courtesy and a convenience. It is not a profit center for the dealership. The $205 we collected was for this customers registration, it is not an overcharge or extra charge. As a result Millennium Toyota will not be issuing a refund to this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, it is inaccurate to state that handling registration is a free and complimentary service. The $75 documentation fee includes the procurement of registration and is a paid service that I agreed to pay, as set forth by the contract. If Millennium Toyota insists on their claim that their registration processing is a free service, I would also request a refund of the $75 documentation fee.Second, collecting money for a government entity, whether for-profit or not-for-profit, does not allow the dealership to misrepresent the total amount that is due from the customer by creating a misleading contract. The lease order explicitly and unambiguously states "N/A" for sales tax (included in negotiated final price) and "N/A" for registration fee (included in negotiated final price).If the registration fee is required by the New York Department of Motor Vehicles, then this is a fee that the dealership was no doubt aware of when the first contact was signed, due to its years of doing business. I, on the other hand, am not an expert, and was not aware of such a fee. Instead, I relied on the information given to me in the binding agreement that I signed, especially on the provision, which states: "TOTAL DUE IS THE FINAL CONTRACT PRICE. NO ADDITIONAL FEES OTHER THAN STATED HERE MAY BE IMPOSED OR COLLECTED." Although the dealership was aware that we would be charged a registration fee, it failed to notify us of the fee or include it in the contract. Instead, the dealership misrepresented the registration fee by writing "N/A" on the agreement, thus knowingly creating a contract that is both misleading and false. Even if the registration fee does vary with each vehicle, there are several other options that the dealership could have chosen, such as writing "To be determined" or "Varies w/car" in regards to the registration fee. However, the dealership chose "N/A," which stands for "not applicable". According to the Webster Dictionary, the definition of "applicable" is: "able to be applied or used in a particular situation." Therefore, the definition of "not applicable" would be the negation - "NOT able to be applied or used in a particular situation." Any customer reading this language would be only left with one interpretation - that an additional registration fee does not apply or is not used for his or her car. It is highly doubtful that a dealership that uses the same lease order form for all of its customers would be unaware of what "N/A" means. Even assuming that there was confusion behind the meaning of "N/A," the usage in this situation is nevertheless still misleading.Millennium Toyota's business practices are, at best, misleading, and could even be fraudulent. Therefore, my requested remedies remain the same, with one addition (4):1) Review of this case by the Millennium Toyota [redacted] and [redacted].2) Immediate refund of $205 vehicle registration fee, an additional charge beyond the terms of the mutually binding lease agreement, to be returned in the form of check, credit card refund, or upcoming vehicle lease payments. OR immediate cancellation of lease agreement due to breach of contract, and return of vehicle.3) A statement from the [redacted] that this business practice (indicating N/A registration fee but adding it on after the initial lease agreement) will not occur again for future car sales and leases from Millennium Toyota.4) Additionally, I'd like a final statement on whether registration processing and handling is offered as a free service. If so, I would like a refund of the $75 documentation fee.This is the last attempted resolution that will be sent to Millennium Toyota. Any further unresolved disputes will be handled outside of the Revdex.com and will result in legal action.

Sincerely,

Business

Response:

Millennium Toyota unfortunately disagrees with the customer in this matter and stands by our original response. We are not issuing any refund as the monies collected were, legal, customary, legitimate and to pay for the registration of the customers vehicle.

Review: went in with a beautiful Toyota corolla with 15000,miles and was promised 10 thousand on a trade,for a 21000.prius,with a $1250.00 rebate and zero finance.didnt want to take a loan,didnt need to,but was talked in to it.I ended up with aloan of 17,171.71 which I paid a few days later and incurred 50.00 intrest,no rebate,it was added on the price of the car and subtracted,The car has no acceleration quality,its dangerous on the parkways,I was ripped off,big time.The wonder why people get into financial trouble,when you have deceptful practices like this.I rely heavily on my vehicle to survive,and I live on a fixed income.I literally was brought to tears,as to how I could have messed up ,so bad!Desired Settlement: I want my good car back, and return this horrible dangerous car,and all my hard earned money back,and I will never step foot in Millenium again

Business

Response:

[redacted] was issued a rebate check for $1250, after the transaction. Reversing the transaction is not possible. We offer and fully suggest test drives on all models, and the Prius is one of the best and safest vehicles on the road.

Review: I came in to drop-off my car for service at Toyota dealer and I was bit confused with how to get to service and repair area. The car attendant came out of the building and yelled at me to get to the the back of the line and I was in the wrong area. I took my car in for the NY state inspection agree to do the state inspection and oil change on the vehicle. The sales person [redacted] call me while the car was being repaired and said that my car failed the inspection because all 4 caliper on my brake system was frozen and for the car to pass inspection I would need to pay a total of $800 to repair the car prior to allow the vehicle to pass inspection. My car only have 54,000 miles and the car was running in mint condition prior to me bringing the car in and I felt they were trying to trick me into spending all this money. I asked for my car to be returned to me. When I went to Midas, for the car to be inspected they showed me that they broke my brake pad and that it was only one caliper was frozen. I ended up having to pay for the brake pad to be replaced and the 1 caliper replaced.Desired Settlement: I need to be reimbursed for the replacement of my brake pad, labor fee from Midas having to repair the damage Toyata of Hempstead did to my vehicle and the service fee they charged for the service at Toyata of Hempstead. Total cost $250.00 and a letter of apology.

Business

Response:

In reference to case ID #[redacted], we did not state that all 4 calipers were frozen. We told the customer it would not pass inspection because the front were frozen. We told the customer that we recommended the fronts as a pair. The customer denied the work, so it was not done. When we inspected the car, we removed the wheels to check the brakes. There is no way that this procedure could have caused any damage to the brake system. This condition is somewhat typical for a truck with low miles. The calipers and slides seize from limited movement. Periodic service will avoid this and lubricating the calipers and slides will help. We only charged the customer $65.00 which was for the oil change and tire rotation, which was done to the vehicle.

Review: In Oct. 2014, I went in with my daughter to help her purchase a car for herself. In early March, [redacted] bank sent us over a statement, I noticed the statement said she owed $12,000 on the car still. I was disturbed by this because this was the first time I actually looked at her paperwork. When negotiated a price of $11,500, on a 2011 base Toyota Corolla, in which they said to me was listed for 13,000. After waiting around for 1.5 hours, they agreed to sell it to me for 11,500. I put $5000 down on the car. The original check I wrote was written wrong, they never noticed it, I did. I asked for that check back so that I could rewrite another, they told me it was locked up, I would have to come back on Monday. I gave them another check anyway because Monday I was scheduled to have surgery. I sent my daughter there to pick up the check, she was told that they would mail it back to me. I spent the entire week in the hospital and I noticed that they had cashed both checks. One which had been written numerically saying $500, and alphabetically five thousand dollars. They received $5000 on each check, even though one was written wrong. I called and called and called trying to get my money back they kept passing the call on then eventually time after time hung up on me. Finally, I was told the check needed to be signed and then it would be released. Eventually I received my check. Getting back to the original purchase day: I continued to ask to see the paperwork as well as his computer entries, they told hold one we have to make sure the check is good. So finally they showed me a breakdown of pricing then said they need to take some time to find a lender. [redacted], who was the financial guy, had a very nasty attitude and didn't want to answer questions and breakdown the cost to me, however he did quote us a monthly payment as well as the term of the loan. I said to him that's a lot, he said no not really because you are putting $5000 down, so it decreases, the bottom line sign and initial,, so I did. HE LIED. when they gave us the paperwork I questioned it, I was told to hold on, someone made a mistake. In total we stayed in that dealership for 5 hours. They then said the computer is acting up, in the meantime go ahead and call the insurance co and get insurance. So that was a process, but we got it done. Then we waited another 45minutes, now I exhausted and ready to leave. They said hold on, we trying to print your paperwork give us a few minutes. Then a hour later they come back and say ok the car is ready and your paperwork is inside, for months I've been asking my daughter to bring me the paperwork so I can look it over, when she finally did, I took it to them and was told the sales guy is no longer working there, actually they said he was gone two weeks after I brought the car. So the other saleman came over who also played a LARGE ROLE in this RIP OFF named [redacted] and he went and drew up copies of the sales order and tried to retrace,the numbers and he kept coming up short by $2,000 +. Finally he said I'm sorry, I don't know how this. Happened but u need to talk to [redacted], who currently wasn't in, yet when he came in, he didn't have time to it and figure this out.Desired Settlement: I would like to have the proper adjustments made to her loan or refund me what's due to me. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I received their offer, however I need you and them to know this car was listed on [redacted] for only 13,500, so there is absolutely no way I would have went in there and offered them more than the listing. They are really not being truthful, and very unfair. [redacted]r, unless he's afraid of losing his job, should tell the truth. When I went in just a couple weeks ago, he clearly remembered me insisting on only paying 11,500 for this car. He said to me and my daughter right then, "it must be the taxes that drove the price to where it is". He sat down with us trying to figure out exactly why it was sooooo much after the large down payment. [redacted]

Business

Response:

[redacted] was clearly disclosed everything. The agreed upon vehicle purchase price was $14,249, as per a printed, signed buyer's agreement. We would like to work with [redacted] to make her happy, and we are open to resolving this amicably. Millennium Toyota is willing to make up to one monthly payment for her, for the extended amount of time she had to spend at the dealership completed the deal. Please let me know if this works for her.[redacted]Millennium Toyota

Business

Response:

The documentation explaining the pricing is clearly printed, and signed by the buyer.

Review: Bought new car in march, we had a complaint of weird smell from air vent and brought car in for oil change and to be serviced. Upon receiving car back the AC no longer works... we tell them and bring car back in to be told that a pebble went through the radiator and punctured the condenssor and that they will fix it for $1400. AC was working fine prior to service. They have denied all claims we have filed to try and have them do the right thing and fix the issue with the couple of month old car we purchased.Desired Settlement: We would like toyota to fix the AC issue. This is either an issue where they did something to the car and are blaming us or its an engineering flaw in the car.

Business

Response:

The customer's a/c in the vehicle is experiencing issues due to a rock being lodged in the ac compressor. The vehicle was not delivered that way, nor did we drive the car during the service. Toyota as a company (along with all major car companies) does not warranty parts that are damaged due to road hazards, including rocks. This is akin to filing a complaint about the dealer after a rock hits the windshield. We are not liable for damage done to parts on the car, and it was obviously not an engineering problem. We offered to work with the customer, the customer instead decided to continue to bad mouth us, including calling us "criminal." This can be considered defamation, and libel in New York State, and if it persists, we will pursue it legally.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A rock hit our windshield which we fixed, I dont see what has to do with my complaint. The AC was operating when we brought car to be serviced.... when we receive it back it is not operating. We have gone back and forth for months with them offering us nothing to help. How it is not an engineering flaw in the car that a single pebble knocks out the AC system is beyond me, and from researching this I am not the only one with this issue. And now they are threatening a lawsuit. I have never dealt with such a carelessness toward the customer.

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Sincerely,