[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile I am still very unhappy with the service provided that caused the initial complaint, and stand by my statements, I appreciate the apology offered by the Farm and Fleet Service Manager and the gift card compensation to help assuage my frustrations Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Not completely happy with the way my van is after having the brakes doneAlso not happy that I was told my front brakes were perfect and infact they were notI was told they were not safe when I took my van back a second time to have it looked atThe manager on 2-8-claimed he looked at them an they were in perfect working orderWas told second time I took it in that they were never even checkedNot happy being lied to and then I found out my kids were in an unsafe van because I was lied to
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: A gift card would be just fine to settle my complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have reviewed the complaint from Mr [redacted] on the extended wait time on having his truck serviced at our Oak Creek location on November 29thIn reviewing the situation with our Store Manager [redacted] *We have found the following information.RE: Case # [redacted] Original Transaction: Date: Register#: ***Trans: ***Total amount paid: $Mr [redacted] s original work order cost was $including tax and was to include the following;Qty– LT285/70RE Discoverer A/T@$per tire (Sale price reg$per tire)Qty– Installation/Balancing @$per tire Qty– Road Hazard Protection @per tireQty– Scrap Tire Fee @per tire Service Manager [redacted] *modified Mr [redacted] work order for his inconvenienceThe new work order cost was $including tax and was to include the following:Qty– LT285/70RE Discoverer A/T@per tire ($savings)Qty– Installation/Balancing @$per tire ($savings)Qty– Road Hazard Protection @$per tire ($savings)Qty– Scrap Tire Fee @$per tire ($savings) The total amount savings before tax to Mr [redacted] was $225.92Also attached is the register sale as well as the paid work order for Mr [redacted] .We do apologize for the inconvenience that occurred to Mr [redacted] and after speaking to ourStore Manager Matt Swe have also decided to offer Mr [redacted] a $Gift Card in good faith and appreciation of his businessOur Store Manager Matt Swas in the process in reaching out to Mr [redacted] through the phone listed to explain the work order as well as offering the Gift Card.Sincerely [redacted] ***Regional Manager Business Phone Number608-758-ext
On 9/22/the customer reported the generator he had ordered was delivered damaged I replied to him on 9/25/inquiring about the damageAt that time we asked for additional information and asked if a discount was appropriate He wanted me to send a prepaid shipping label, which we could not do due to the size of the item I was able to create a pickup notification and asked him to schedule a truck shipment appointment to pick up the item with the trucking companies information providedOnce the shipment started tracking back to me I could send a new one out at no charge He replied back saying it would be no problem to make the appointment but he would prefer a refund vs a replacement Once we receive the item back to our returns department a full refund, including original shipping charges, will be credited to the customers original form of payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***had a heart attack on Sunday nite and recovering Tried contacting like yesterday but when I called I was told he was no longer thereCalled at pm
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the issues you had with your Brake job at the Verona Farm and Fleet. To assist in my investigation and closure of you claim can you please e-mail me the pictures you took of the rim and a copy of the invoice from the For Dealership. Thank you
***
***
Regional Manager
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've attached the requested documentation by the businessPlease forward the attachment to them.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We have reviewed the complaint from Mr*** on how his service work was handled at our Oak Creek location. I am in the process of working with my Store Manager of the Oak Creek store, *** ** and we are reaching out to Mr*** to issue him a refund for the alignment that he had done
for the amount of $plus tax or a gift Card for the amount of $Below is the email that was sent to Mr*** this afternoonDear Mr*** I would first like to apologize for the inconvenience that you encounter at our Oak Creek location. In talking to my Store Manager, *** ** we are both in agreeance that it is only fair to refund you the amount that you paid for alignment back on November 20th. Our records show you paid $plus tax, and we would like to refund you that amount or issue you $gift card. If you would like to email me back or call the Oak Creek store and speak to *** ** the Store Manager ***, and let us know what would work best for youAgain we apologize for the inconvenience you went through and appreciated the business that you have given us over the yearsSincerely *** *** Regional Manager
On Wednesday evening 1-20-Phillip Fry (Assistant Manager) from our Janesville Store reached out Mr*** and offered him a full refund on his battery. Mr*** stated that Mr*** was very happy and would be in later this week for his refund on the battery he purchasedSincerely
*** *** Regional Manager
Tell us why here
The store has contacted the customer and resolved the issue. Thanks
WOW! I had a problem ordering kayaks that they ended up selling after I had gone through the transactionThey were unable to get me the same kayaks but the store manager was really helpfulHe listened
to me, admitted their mistake and helped me come up with a solution that worked for both of usBob (store manager) and *** (sporting good manager) both deserve HUGE kudos for a job well doneThey have singlehandedly gotten a customer for life and I really appreciate the way they handled the situationSeriously, give these guys a bonus or raiseI would love to have employees as genuine, thoughtful, and helpful that could run my storeThey are absolutely capable of handling the Madison location, and hope to see them there many more times
The Service Manager of the Oak Creek Service Center has reached out to customer Joe Powell today, 1/15/2018, to offer an apology and a $gift card. Joe did not answer but a voicemail was left for him to reach out to the Service Manager. We do not believe that the radio issue is
related to the services we performed but if a 3rd party indicates that we could be at fault then we will turn this over to our insurance company for review
On March 9, 2016, Luke Baker, assistant manager of the Baraboo Farm and Fleet made contact with Ms*** and discussed the brake work on her vehicle. At the end of the conversation, Ms*** accepted a refund of $for the new rotors that were installed as a remedy to the service she received
On March 10, the refund was completed at the store for Ms***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have emailed this customer to address their concerns and will be mailing them a gift card
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile I am still very unhappy with the service provided that caused the initial complaint, and stand by my statements, I appreciate the apology offered by the Farm and Fleet Service Manager and the gift card compensation to help assuage my frustrations Regards, [redacted]
Please verify the reimbursement amount of $ If this is correct I will mail a check to your address Thanks [redacted]
We have spoken with the customer and submitted their claim to our insurance company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Not completely happy with the way my van is after having the brakes doneAlso not happy that I was told my front brakes were perfect and infact they were notI was told they were not safe when I took my van back a second time to have it looked atThe manager on 2-8-claimed he looked at them an they were in perfect working orderWas told second time I took it in that they were never even checkedNot happy being lied to and then I found out my kids were in an unsafe van because I was lied to
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: A gift card would be just fine to settle my complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have reviewed the complaint from Mr [redacted] on the extended wait time on having his truck serviced at our Oak Creek location on November 29thIn reviewing the situation with our Store Manager [redacted] *We have found the following information.RE: Case # [redacted] Original Transaction: Date: Register#: ***Trans: ***Total amount paid: $Mr [redacted] s original work order cost was $including tax and was to include the following;Qty– LT285/70RE Discoverer A/T@$per tire (Sale price reg$per tire)Qty– Installation/Balancing @$per tire Qty– Road Hazard Protection @per tireQty– Scrap Tire Fee @per tire Service Manager [redacted] *modified Mr [redacted] work order for his inconvenienceThe new work order cost was $including tax and was to include the following:Qty– LT285/70RE Discoverer A/T@per tire ($savings)Qty– Installation/Balancing @$per tire ($savings)Qty– Road Hazard Protection @$per tire ($savings)Qty– Scrap Tire Fee @$per tire ($savings) The total amount savings before tax to Mr [redacted] was $225.92Also attached is the register sale as well as the paid work order for Mr [redacted] .We do apologize for the inconvenience that occurred to Mr [redacted] and after speaking to ourStore Manager Matt Swe have also decided to offer Mr [redacted] a $Gift Card in good faith and appreciation of his businessOur Store Manager Matt Swas in the process in reaching out to Mr [redacted] through the phone listed to explain the work order as well as offering the Gift Card.Sincerely [redacted] ***Regional Manager Business Phone Number608-758-ext
On 9/22/the customer reported the generator he had ordered was delivered damaged I replied to him on 9/25/inquiring about the damageAt that time we asked for additional information and asked if a discount was appropriate He wanted me to send a prepaid shipping label, which we could not do due to the size of the item I was able to create a pickup notification and asked him to schedule a truck shipment appointment to pick up the item with the trucking companies information providedOnce the shipment started tracking back to me I could send a new one out at no charge He replied back saying it would be no problem to make the appointment but he would prefer a refund vs a replacement Once we receive the item back to our returns department a full refund, including original shipping charges, will be credited to the customers original form of payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***had a heart attack on Sunday nite and recovering Tried contacting like yesterday but when I called I was told he was no longer thereCalled at pm
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the issues you had with your Brake job at the Verona Farm and Fleet. To assist in my investigation and closure of you claim can you please e-mail me the pictures you took of the rim and a copy of the invoice from the For Dealership. Thank you
***
***
Regional Manager
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've attached the requested documentation by the businessPlease forward the attachment to them.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We have reviewed the complaint from Mr*** on how his service work was handled at our Oak Creek location. I am in the process of working with my Store Manager of the Oak Creek store, *** ** and we are reaching out to Mr*** to issue him a refund for the alignment that he had done
for the amount of $plus tax or a gift Card for the amount of $Below is the email that was sent to Mr*** this afternoonDear Mr*** I would first like to apologize for the inconvenience that you encounter at our Oak Creek location. In talking to my Store Manager, *** ** we are both in agreeance that it is only fair to refund you the amount that you paid for alignment back on November 20th. Our records show you paid $plus tax, and we would like to refund you that amount or issue you $gift card. If you would like to email me back or call the Oak Creek store and speak to *** ** the Store Manager ***, and let us know what would work best for youAgain we apologize for the inconvenience you went through and appreciated the business that you have given us over the yearsSincerely *** *** Regional Manager
On Wednesday evening 1-20-Phillip Fry (Assistant Manager) from our Janesville Store reached out Mr*** and offered him a full refund on his battery. Mr*** stated that Mr*** was very happy and would be in later this week for his refund on the battery he purchasedSincerely
*** *** Regional Manager
Tell us why here
The store has contacted the customer and resolved the issue. Thanks
WOW! I had a problem ordering kayaks that they ended up selling after I had gone through the transactionThey were unable to get me the same kayaks but the store manager was really helpfulHe listened
to me, admitted their mistake and helped me come up with a solution that worked for both of usBob (store manager) and *** (sporting good manager) both deserve HUGE kudos for a job well doneThey have singlehandedly gotten a customer for life and I really appreciate the way they handled the situationSeriously, give these guys a bonus or raiseI would love to have employees as genuine, thoughtful, and helpful that could run my storeThey are absolutely capable of handling the Madison location, and hope to see them there many more times
The Service Manager of the Oak Creek Service Center has reached out to customer Joe Powell today, 1/15/2018, to offer an apology and a $gift card. Joe did not answer but a voicemail was left for him to reach out to the Service Manager. We do not believe that the radio issue is
related to the services we performed but if a 3rd party indicates that we could be at fault then we will turn this over to our insurance company for review
On March 9, 2016, Luke Baker, assistant manager of the Baraboo Farm and Fleet made contact with Ms*** and discussed the brake work on her vehicle. At the end of the conversation, Ms*** accepted a refund of $for the new rotors that were installed as a remedy to the service she received
On March 10, the refund was completed at the store for Ms***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***