Dear ***
On 7-9-
we submitted an insurance claim for *** *** regarding a concern he had
about service we preformed on his vehicleWe installed tires and did an oil
change on his jeep wrangler with milesWhen the customer was going to
leave, he started his
car and noticed a knocking noise he claimed was never
there before coming from the engine*** Spoke to ** *** (Assistant Manager)
and we collected all of ***
information to submit a claimWe had faxed all the information over to our
insurance company that same dayWe communicate with the customer that it
generally takes 24-hours for our insurance company to reach out to the
customer
On 7-16-
I called *** *** our insurance agent to follow up on *** claim
*** informed me that she has tried to reach out to *** several
times to obtain a statement from him.
*** has been working out of her office and has to use a special phone
combination that reads as a blocked number*** phone does not accept
blocked numbers*** had no other way to contact him besides his address
*** sent a letter to ***
on 4-13-via
postal mailI told *** that I would reach out to the customer and see if
there is another contact number he can be reached at
I talked to ***
at 2:40pm 7-16-via telephone*** gave me
another number that he can be reached atI passed that along to *** Cook
and at 3:02pm she had
spoken with ***
and is in the process of handling his claim
I would first like to apologize for the inconvenience that you encounter at our Sturtevant location. In talking to my Store Manager, [redacted]. we are both in agreeance that we are willing to refund you $120.00 per tire for a total refund of $480.00 plus tax. We feel this is a fair offer to...
take back the 4 tires that you purchased 2 years ago with just under 19,000 miles on them, for $146.99 per tire at that time. If you wish to purchase a new set of tires from our store we can take care of the refund at the time of installation. If you wish to purchase the tires elsewhere, we need the 4 tires back prior to issuing the refund for $480.00. If you would like to email me back or call the Sturtevant store and speak to [redacted]. the Store Manager at (262-886-2757), and let us know what would work best for you. Again we apologize for the inconvenience you went through and appreciated your business. Sincerely [redacted] Regional Manager
Ms. [redacted]Unfortunately the picture attached will not open, and we are stand behind our offer of the refund for $120.00 per tire and a total refund of $480.00 plus tax. We feel this is a fair price for a tire you originally purchased at $146.99 over 2 years ago with 19,000 miles on the tires. If you wish to purchase tires else wheres, we are more than glad to refund you the above at the time the tires are returned to our Sturtevant Farm and Fleet location.If you have any further question on how to proceed with this refund you can contact our Store Manager [redacted]. at our Sturtevant store, or contact myself at 608-754-2821 ext. 5285.Sincerely[redacted]
Regional Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I am still very unhappy with the service provided that caused the initial complaint, and stand by my statements, I appreciate the apology offered by the Farm and Fleet Service Manager and the gift card compensation to help assuage my frustrations.
Regards,
[redacted]
Tell us why here...
On Feb. 25, 2016 Ms. [redacted] Return to the Baraboo Farm and Fleet to have her brakes rechecked. We did not notice any grinding noise as the customer had noted on the work order. However he did notice a slight shimmy in the steering wheel after the brakes got warmed up....
We notified the customer that we could not hear a grinding noise and she stated that it was only in the morning for the first couple of stops and then it goes away. This is usually caused by a small build up of rust that forms from sitting outside over night. We explained that although the pads were good on the front the rotors were warped. We then replaced the pads and rotors in the front. The customers were very happy and were understanding of the problem.
We apologize for the return visit Ms [redacted] had. The brakes are in good working order. Please advise if the brake noise is gone.
Revdex.com:I accept Blain's Farm and Fleet's reimbursement in the amount of $412.64 to close this matter. Please send the check to my address as listed in the complaint. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]had a heart attack on Sunday nite and recovering. Tried contacting like yesterday but when I called I was told he was no longer there. Called at 4 pm.
his order was placed on Amazon.com not through Blain's Farm and Fleet. If the customer had placed the order on our site they would have seen that the return instructions clearly state that they cannot return the used generator. As a one time offer, I did send out a new generator to the...
customer and explained to the reseller that I could not do this again as it is not our policy. I have also made our return guidelines clear to the reseller to ensure this did not happen again.
We have reviewed the complaint from Mr. [redacted] on the extended wait time on having his truck serviced at our Oak Creek location on November 29th. In reviewing the situation with our Store Manager [redacted]. We have found the following information.RE: Case # [redacted] [redacted]Original...
Transaction: Date: Register#: [redacted]Trans: [redacted]Total amount paid: $650.45 Mr. [redacted]s original work order cost was $893.73 including tax and was to include the following;Qty. 4 – LT285/70R17 E Discoverer A/T3 @$179.99 per tire (Sale price reg. $239.99 per tire)Qty. 4 – Installation/Balancing @$14.99 per tire Qty. 4 – Road Hazard Protection @12.99 per tireQty. 4 – Scrap Tire Fee @2.50 per tire Service Manager [redacted]. modified Mr. [redacted] work order for his inconvenience. The new work order cost was $650.45 including tax and was to include the following:Qty. 4 – LT285/70R17 E Discoverer A/T3 @153.99 per tire ($104 savings)Qty. 4 – Installation/Balancing @$0.00 per tire ($59.96 savings)Qty. 4 – Road Hazard Protection @$0.00 per tire ($51.96 savings)Qty. 4 – Scrap Tire Fee @$0.00 per tire ($10 savings) The total amount savings before tax to Mr. [redacted] was $225.92Also attached is the register sale as well as the paid work order for Mr. [redacted].We do apologize for the inconvenience that occurred to Mr. [redacted] and after speaking to ourStore Manager Matt S. we have also decided to offer Mr. [redacted] a $100 Gift Card in good faith and appreciation of his business. Our Store Manager Matt S. was in the process in reaching out to Mr. [redacted] through the phone listed to explain the work order as well as offering the Gift Card.Sincerely[redacted]Regional Manager Business Phone Number608-758-2421 ext. 5285
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
A 70.00 gift card would be just fine to settle my complaint.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Not completely happy with the way my van is after having the brakes done. Also not happy that I was told my front brakes were perfect and infact they were not. I was told they were not safe when I took my van back a second time to have it looked at. The manager on 2-8-16 claimed he looked at them an they were in perfect working order.. Was told second time I took it in that they were never even checked. Not happy being lied to and then I found out my kids were in an unsafe van because I was lied to.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On 9/22/17 the customer reported the generator he had ordered was delivered damaged. I replied to him on 9/25/17 inquiring about the damage. At that time we asked for additional information and asked if a discount was appropriate. He wanted me to send a prepaid shipping label, which we...
could not do due to the size of the item. I was able to create a pickup notification and asked him to schedule a truck shipment appointment to pick up the item with the trucking companies information provided. Once the shipment started tracking back to me I could send a new one out at no charge. He replied back saying it would be no problem to make the appointment but he would prefer a refund vs a replacement. Once we receive the item back to our returns department a full refund, including original shipping charges, will be credited to the customers original form of payment.
Dear ***
On 7-9-
we submitted an insurance claim for *** *** regarding a concern he had
about service we preformed on his vehicleWe installed tires and did an oil
change on his jeep wrangler with milesWhen the customer was going to
leave, he started his
car and noticed a knocking noise he claimed was never
there before coming from the engine*** Spoke to ** *** (Assistant Manager)
and we collected all of ***
information to submit a claimWe had faxed all the information over to our
insurance company that same dayWe communicate with the customer that it
generally takes 24-hours for our insurance company to reach out to the
customer
On 7-16-
I called *** *** our insurance agent to follow up on *** claim
*** informed me that she has tried to reach out to *** several
times to obtain a statement from him.
*** has been working out of her office and has to use a special phone
combination that reads as a blocked number*** phone does not accept
blocked numbers*** had no other way to contact him besides his address
*** sent a letter to ***
on 4-13-via
postal mailI told *** that I would reach out to the customer and see if
there is another contact number he can be reached at
I talked to ***
at 2:40pm 7-16-via telephone*** gave me
another number that he can be reached atI passed that along to *** Cook
and at 3:02pm she had
spoken with ***
and is in the process of handling his claim
I have emailed this customer to address their concerns and will be mailing them a gift card.
I would first like to apologize for the inconvenience that you encounter at our Sturtevant location. In talking to my Store Manager, [redacted]. we are both in agreeance that we are willing to refund you $120.00 per tire for a total refund of $480.00 plus tax. We feel this is a fair offer to...
take back the 4 tires that you purchased 2 years ago with just under 19,000 miles on them, for $146.99 per tire at that time. If you wish to purchase a new set of tires from our store we can take care of the refund at the time of installation. If you wish to purchase the tires elsewhere, we need the 4 tires back prior to issuing the refund for $480.00. If you would like to email me back or call the Sturtevant store and speak to [redacted]. the Store Manager at (262-886-2757), and let us know what would work best for you. Again we apologize for the inconvenience you went through and appreciated your business. Sincerely [redacted] Regional Manager
Ms. [redacted]Unfortunately the picture attached will not open, and we are stand behind our offer of the refund for $120.00 per tire and a total refund of $480.00 plus tax. We feel this is a fair price for a tire you originally purchased at $146.99 over 2 years ago with 19,000 miles on the tires. If you wish to purchase tires else wheres, we are more than glad to refund you the above at the time the tires are returned to our Sturtevant Farm and Fleet location.If you have any further question on how to proceed with this refund you can contact our Store Manager [redacted]. at our Sturtevant store, or contact myself at 608-754-2821 ext. 5285.Sincerely[redacted]
Regional Manager
We have spoken with the customer and submitted their claim to our insurance company.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I am still very unhappy with the service provided that caused the initial complaint, and stand by my statements, I appreciate the apology offered by the Farm and Fleet Service Manager and the gift card compensation to help assuage my frustrations.
Regards,
[redacted]
Tell us why here...
On Feb. 25, 2016 Ms. [redacted] Return to the Baraboo Farm and Fleet to have her brakes rechecked. We did not notice any grinding noise as the customer had noted on the work order. However he did notice a slight shimmy in the steering wheel after the brakes got warmed up....
We notified the customer that we could not hear a grinding noise and she stated that it was only in the morning for the first couple of stops and then it goes away. This is usually caused by a small build up of rust that forms from sitting outside over night. We explained that although the pads were good on the front the rotors were warped. We then replaced the pads and rotors in the front. The customers were very happy and were understanding of the problem.
We apologize for the return visit Ms [redacted] had. The brakes are in good working order. Please advise if the brake noise is gone.
Please verify the reimbursement amount of $412.64. If this is correct I will mail a check to your address. Thanks [redacted]
Revdex.com:I accept Blain's Farm and Fleet's reimbursement in the amount of $412.64 to close this matter. Please send the check to my address as listed in the complaint. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]had a heart attack on Sunday nite and recovering. Tried contacting like yesterday but when I called I was told he was no longer there. Called at 4 pm.
his order was placed on Amazon.com not through Blain's Farm and Fleet. If the customer had placed the order on our site they would have seen that the return instructions clearly state that they cannot return the used generator. As a one time offer, I did send out a new generator to the...
customer and explained to the reseller that I could not do this again as it is not our policy. I have also made our return guidelines clear to the reseller to ensure this did not happen again.
We have reviewed the complaint from Mr. [redacted] on the extended wait time on having his truck serviced at our Oak Creek location on November 29th. In reviewing the situation with our Store Manager [redacted]. We have found the following information.RE: Case # [redacted] [redacted]Original...
Transaction: Date: Register#: [redacted]Trans: [redacted]Total amount paid: $650.45 Mr. [redacted]s original work order cost was $893.73 including tax and was to include the following;Qty. 4 – LT285/70R17 E Discoverer A/T3 @$179.99 per tire (Sale price reg. $239.99 per tire)Qty. 4 – Installation/Balancing @$14.99 per tire Qty. 4 – Road Hazard Protection @12.99 per tireQty. 4 – Scrap Tire Fee @2.50 per tire Service Manager [redacted]. modified Mr. [redacted] work order for his inconvenience. The new work order cost was $650.45 including tax and was to include the following:Qty. 4 – LT285/70R17 E Discoverer A/T3 @153.99 per tire ($104 savings)Qty. 4 – Installation/Balancing @$0.00 per tire ($59.96 savings)Qty. 4 – Road Hazard Protection @$0.00 per tire ($51.96 savings)Qty. 4 – Scrap Tire Fee @$0.00 per tire ($10 savings) The total amount savings before tax to Mr. [redacted] was $225.92Also attached is the register sale as well as the paid work order for Mr. [redacted].We do apologize for the inconvenience that occurred to Mr. [redacted] and after speaking to ourStore Manager Matt S. we have also decided to offer Mr. [redacted] a $100 Gift Card in good faith and appreciation of his business. Our Store Manager Matt S. was in the process in reaching out to Mr. [redacted] through the phone listed to explain the work order as well as offering the Gift Card.Sincerely[redacted]Regional Manager Business Phone Number608-758-2421 ext. 5285
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
A 70.00 gift card would be just fine to settle my complaint.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Not completely happy with the way my van is after having the brakes done. Also not happy that I was told my front brakes were perfect and infact they were not. I was told they were not safe when I took my van back a second time to have it looked at. The manager on 2-8-16 claimed he looked at them an they were in perfect working order.. Was told second time I took it in that they were never even checked. Not happy being lied to and then I found out my kids were in an unsafe van because I was lied to.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On 9/22/17 the customer reported the generator he had ordered was delivered damaged. I replied to him on 9/25/17 inquiring about the damage. At that time we asked for additional information and asked if a discount was appropriate. He wanted me to send a prepaid shipping label, which we...
could not do due to the size of the item. I was able to create a pickup notification and asked him to schedule a truck shipment appointment to pick up the item with the trucking companies information provided. Once the shipment started tracking back to me I could send a new one out at no charge. He replied back saying it would be no problem to make the appointment but he would prefer a refund vs a replacement. Once we receive the item back to our returns department a full refund, including original shipping charges, will be credited to the customers original form of payment.