Miller Toyota of Anaheim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey can mail me the check to the address they have on file and once it clears, I will consider this matter resolved Regards, [redacted]

I am sorry but if the vehicle was sold and delivered with no coolant the vehicle would have overheated the same dayWe are still willing to honor our original offer if you so desire.Thank you [redacted]

[redacted] Per our prior conversations, Both I, on behalf of the Dealership and [redacted] are very sorry for what happenedThis is not how we train our people or what we expect from themAs I stated prior, if there is something I can do to make up for our poor judgment, please let me know [redacted] General Sales Manager [redacted]

I would like to apologize regarding the paint defect on your new vehicleI see we were able to get you in another vehicle and hope everything is going good If you may have any questions please contact me [redacted] Customer Relations Manager Miller Toyota of Anaheim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below DETAILS OF WORK, MY CAR WAS NOT LEAKING Any oil from Motor gasket nor The ABS light was on A Day after My visit to Miller toyota of Anaheim My ABS light is turning on And My Motor now leaks Oil When My Van Never leaked oil in the first place And ABS Light was not on Prior to taking in my Van to Miller Toyota Of Anaheim!! Please Advise, Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This Is Not Proper from Miller Toyota of Anaheim they need to stop doing this fraudulent Mechanical Issues and trow them to customer to Make money from repairs 1st When I first Brouth in My Sienna Toyota Van XLE for a Regular OIL CHANGE, My Car Did Not Have ABS Light On Even Thou the brake cylinder was below the Line 2nd My Van Was never Leaking Oil From motor and from the day I took in my van which was 02/31/the next Day 03/01/there was a pile of oil which is about a Quarter 1/in diameter and still Leaking Oh and by the way they where suppose to top off all fluids and they did not top off fluids as point inspection tells you so Serman told me that Mechanic must of forgotten Please Advise Can They explain this to me Regards, [redacted]

I am sorry but if the vehicle was sold and delivered with no coolant the vehicle would have overheated the same dayWe are still willing to honor our original offer if you so desireThank you [redacted]

***,Sorry it took so long but Toyota has agreed to pay the $Military rebateTo expedite this, We will have a check cut shortly and they will reimburse usWe will be sending to you forthwith or you can pick up.Let us know what you would like to do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was told on the date of purchase that this vehicle was in great condition and had all its up to date maintenance yet I had to bring it in the next day for an oil change It is clear that I was sold a lemon for no car regardless of its condition would have problems so quickly if taken care of properly It's apparent that Miller Toyota didn't do so with this 4Runner and sold it with no water or coolant and therefore selling an unsafe vehicle

***,
The vehicle you purchased was a vehicle with more than 280,miles which is the reason it was sold AS-IS. We can inspect a vehicle like this up and down but unfortunately with the age and mileage of that vehicle it is more susceptiple to future issues. As was
discussed with you, we can still help you by either taking this vehicle in trade for another car or we can offer you to discount on Parts and Labor for the work needed on your vehicle.If this is something you wish to discuss, you can contact me direct at *** *** ***
*** ***

Mr***,thank you for both you and your son's service to our countryWe have many customers and employees here who have served including my son who did recent toursTo be clear on the military rebate, it is not something a General Manager or any employee could approve or turndown
This is a Toyota Financial Services rebate and I am not sure who you spoke to there but they will not do anything without the correct documentation to meet the requirements in the rulesAt the present time, the rebate was turned down as the rebate needed to be applied for at time of sale and did not have the required documentation they were asking forThat does not mean we are giving upWe have gone further up the command chain at Toyota Financial Services with the verifications you have given us.we hope to let you know very quickly if we can get this handled for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I explained to the Dealership numerous times, I took my son there to buy a truckHe was denied a loan because his credit history hadn't been established long enough and they asked me, if I was willing to co-sign for him to which I agreed..
It wasn't until we were signing the finance paperwork that I found out that the vehicle was being placed in my name not his..( again no one ever mentioned anything about a rebate..
I found out about the rebate after I got an email from ToyotaI called Toyota Financial Services to inquire about the rebate and they told me that I qualifiedI called the dealership and asked if they were participating in the program and they said yes I contacted the dealership for weeks via phone, via their online chat service and I kept getting the runaround from the salesmanIt wasn't until I emailed the GM *** *** telling him that I was going to contact the Revdex.com, that I finally got a response..
The next Day I get a phone call from the Finance Director *** *** ( I still have the voice mail saved) who explains that she is contacting Toyota Financial to get the details worked out and asks me to call her back at my convenience, which I did the following day She tells me that the person who wrote the contract will be calling me to get things moving along and he will tell me what documents that Toyota requires *** *** calls me and apologizes for never having responded to my calls and passes blame to the salesperson for not informing him of military rebate request or telling him that I called He then tells me what documents that Toyota is requesting from me and then he places me on a brief holdHe gets back on the phone and explains that the GM said that its going to be very difficult to rewrite the contract because it's been over weeks and he says the GM wants to know if I would be willing to settle for $and with that to not contact the Revdex.com I told him that I would agree to those terms and except the $I said at this point something is better than nothing and he says as soon as he gets all the requested documents that they need, that they will be sending me out a check in 4-weeksThis is why I disagree with the business responseWhy do they need to pursue something that was supposedly already done by their staff members in November?? All I am asking for is what Toyota advertised I'm not asking for anything moreSomeone is lying and it isn't me..That is I why I stopped calling them and started using e-mail to communicate with them, so that way I could create a paper trail (documentation is the key) to back my claims..
Check the out going emails of Mr *** and see what he wrote in them to meI feel that they are dragging their feet because they know that the rebate offer expires next monthThat way, they can claim that they tried but there is nothing they can do now because the offer has expired
Regards,
*** ***

Mr***,
thank you for both you and your son's service to our countryWe have many customers and employees here who have served including my son who did recent toursTo be clear on the military rebate, it is not something a General Manager or any employee could approve or
turndownThis is a Toyota Financial Services rebate and I am not sure who you spoke to there but they will not do anything without the correct documentation to meet the requirements in the rulesAt the present time, the rebate was turned down as the rebate needed to be applied for at time of sale and did not have the required documentation they were asking forThat does not mean we are giving upWe have gone further up the command chain at Toyota Financial Services with the verifications you have given us.we hope to let you know very quickly if we can get this handled for you

***,The vehicle you purchased was a vehicle with more than 280,miles which is the reason it was sold AS-IS. We can inspect a vehicle like this up and down but unfortunately with the age and mileage of that vehicle it is more susceptiple to future issues. As was discussed with
you, we can still help you by either taking this vehicle in trade for another car or we can offer you to discount on Parts and Labor for the work needed on your vehicle.If this is something you wish to discuss, you can contact me direct at *** *** *** ***

On behalf of Miller Toyota of Anaheim, I would like to
apologize for the inconvenience you have experiencedI am glad to see your
concern was resolved and hope you’re
enjoying your new vehicle If you may have any questions please contact
me
*** ***
***
Customer Relations Manager
Miller Toyota of Anaheim

Miller
Toyota of Anaheim would like to thank you for informing us of this concernWe
are committed to making sure
our guests have a pleasant experienceRegarding
our conversation earlier today, we will be sending you a check for $Also
we would like to apologize for the inconvenience you have experiencedThank
you for your business
*** ***
Customer Relations Manager

"margin: 0in 0in 0pt; text-indent: 0.5in;" class="MsoNormal">We
apologize for the inconvenience you have experienced here at our dealership
Please accept my personal apology, as well as $for the tow bill. All
of us here at Miller Toyota of Anaheim are committed to providing the best
possible customer service, and strive to make every service experience a
favorable one. We thank you for your business, and genuinely appreciate
all customer feedback
Thank you
*** ***
Guest Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.They can mail me the check to the address they have on file and once it clears, I will consider this matter resolved
Regards,
*** ***

[redacted],
Sorry it took so long but Toyota has agreed to pay the $500 Military rebate. To expedite this, We will have a check cut shortly and they will reimburse us. We will be sending to you forthwith or you can pick up.
Let us know what you would like to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I explained to the Dealership numerous times, I took my son there to buy a truck.. He was denied a loan because his credit history hadn't been established long enough and they asked me, if I was willing to co-sign for him to which I agreed.. It wasn't until we were signing the finance paperwork that I found out that the vehicle was being placed in my name not his..( again no one ever mentioned anything about a rebate..  I found out about the rebate after I got an email from Toyota.. I called Toyota Financial Services to inquire about the rebate and they told me that I qualified. I called the dealership and asked if they were participating in the program and they said yes. I contacted the dealership for 2 weeks via phone, via their online chat service and I kept getting the runaround from the salesman.. It wasn't until I emailed the GM [redacted] telling him that I was going to contact the Revdex.com, that I finally got a response.. The next Day I get a phone call from the Finance Director [redacted]  ( I still have the voice mail saved) who explains that she is contacting Toyota Financial to get the details worked out and asks me to call her back at my convenience, which I did the following day.. She tells me that the person who wrote the contract will be calling me to get things moving along and he will tell me what documents that Toyota requires.  [redacted] calls me and apologizes for never having responded to my calls and passes blame to the salesperson for not informing him of military rebate request or telling him that I called. He then tells me what documents that Toyota is requesting from me and then he places me on a brief hold.. He gets back on the phone and explains that the GM said that its going to be very difficult to rewrite the contract because it's been over 2 weeks and he says the GM wants to know if I would be willing to settle for $250 and with that to not contact the Revdex.com..  I told him that I would agree to those terms and except the $250 . I said at this point something is better than nothing and he says as soon as he gets all the requested documents that they need, that they will be sending me out a check in 4-6 weeks..This is why I disagree with the business response..Why do they need to pursue something that was supposedly already done by their staff members in November?? All I am asking for is what Toyota advertised I'm not asking for anything more.Someone is lying and it isn't me..That is I why I stopped calling them and started using e-mail to communicate with them, so that way I could create a paper trail (documentation is the key) to back my claims.. Check the out going emails of Mr [redacted] and see what he wrote in them to me..I feel that they are dragging their feet because they know that the rebate offer expires next month. That way, they can claim that they tried but there is nothing they can do now because the offer has expired..
Regards,
[redacted]