Miller Toyota of Anaheim

mso-hansi-font-family: Calibri; mso-bidi-font-family: "Times New Roman";">I would like to apologize regarding the paint defect on your new
vehicle. I see we were able to get you in another vehicle and hope everything is
going good.  If you may have any
questions please contact me.
 
 
[redacted]
Customer Relations Manager
Miller Toyota of Anaheim

[redacted],Sorry it took so long but Toyota has agreed to pay the $500 Military rebate. To expedite this, We will have a check cut shortly and they will reimburse us. We will be sending to you forthwith or you can pick up.Let us know what you would like to do.

[redacted]
Per our prior conversations, Both I, on behalf of the Dealership
and [redacted] are very sorry for what happened. This is not how we train our
people or what we expect from them. As I stated prior, if there is something I
can do to make up for our poor judgment, please let me know.
[redacted]
General Sales Manager
[redacted]
714 879 6300

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was told on the date of purchase that this vehicle was in great condition and had all its up to date maintenance yet I had to bring it in the next day for an oil change.  It is clear that I was sold a lemon for no car regardless of its condition would have problems so quickly if taken care of properly.  It's apparent that Miller Toyota didn't do so with this 1997 4Runner and sold it with no water or coolant and therefore selling an unsafe vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
This Is Not Proper from Miller Toyota of Anaheim  they need to stop doing this fraudulent Mechanical Issues and trow them to customer to Make money from repairs.
 
1st When I first Brouth in My Sienna Toyota Van XLE 1999 for a Regular OIL CHANGE, My Car Did Not Have ABS Light On  Even Thou the brake cylinder was below the normal Line. 
2nd My Van Was never Leaking Oil From motor and from the day I took in my van which was 02/31/2014 the next Day 03/01/2014 there was a pile of oil which is about a Quarter 1/2 in diameter and still Leaking.
 
Oh and by the way they where suppose to top off all fluids and they did not top off fluids as 31 point inspection tells you so Serman told me that Mechanic must of forgotten.
 
Please Advise 
 
Can They explain this to me 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
DETAILS OF WORK,
 
MY CAR WAS NOT LEAKING Any oil from Motor gasket nor The ABS light was on.
 
A Day after My visit to Miller toyota of Anaheim My ABS light is turning on And My Motor now  leaks Oil.
 When My Van Never leaked oil in the first place And ABS Light was not on Prior to taking in my Van to Miller Toyota Of Anaheim!! 
 
Please Advise,
Regards,
[redacted]

[redacted],
Although we have already spoken and we have an appointment on
7/1, I wanted again to apologize for our poor service and communication skills.
I also wanted to apologize for wasting your time by us not being able to handle
the situation on the spot. We do pride ourselves on good service however in
your case, we completely let down. Please accept my apology and we plan to make
it right.
Thank you
[redacted]
General Manager

I am sorry but if the vehicle was sold and delivered with no coolant the vehicle would have overheated the same day. We are still willing to honor our original offer if you so desire.Thank you [redacted]

During customer’s first visit on
January 31, 2014 technician had recommended to repair rear...

wheel cylinders due
to cylinders leaking causing brake fluid to go low. Customer had declined
repairs at time of visit. The ABS light may come on when fluid is low in the
brake wheel cylinders.  As well the ABS light is a combination of air
pressure and possible faulty ABS system.  Dealer was unable to top off
brake fluid due to rear wheel cylinders leaking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
They can mail me the check to the address they have on file and once it clears,  I will consider this matter resolved  
Regards,
[redacted]

I am sorry but if the vehicle was sold and delivered with no coolant the vehicle would have overheated the same day. We are still willing to honor our original offer if you so desire.
Thank you
[redacted]

Per our Multi Point Inspection from our Factory Trained
Technician on January 28th documented both on the Repair Order and
the Know Your Vehicle Report these are the items that failed to pass Visual
inspection and needed to be repaired.
1)     
Valve gaskets leaking, recommended replacing
valve cover gaskets. (this vehicle is 15 years old with 128,000 miles and this
would not be unusual)
2)     
Found Instrument cluster light illuminated/Rear
wheel cylinder leaking, this is the cause of the ABS light coming on and again
based on age and mileage of vehicle this would not be unusual.
3)     
Rear brakes at 3 mm, front brakes at 4mm.
recommended rear brakes/turn drums and keep eye on front brakes as they will
need to be replaced soon.
4)     
Found front tires at 3/32, rear tires at 7/32
depth. Recommended tires and alignment based on tire wire wear
5)     
Found transmission fluid discolored, recommended
replace transmission fluid however this was listed as cautionary item.
6)     
Found no record in National Service History of
timing belt being replaced, recommended replace Timing belt based on time and
mileage IF timing belt had not been replaced prior
7)     
Found power steering fluid discolored.
Recommended power steering fluid exchange but listed as cautionary
We have built our Service business
with Integrity and transparency by using only Factory Trained technicians and
factory Trained Service Advisor’s using Factory designed and Engineered Parts.
We currently are servicing more than 3200 customer vehicles on a monthly basis
and that wouldn’t happen unless we were very honest, very good at what we do
and offered competitive pricing. None of the items listed above could have or
would have come from anything we did to your vehicle but happen naturally over
the course of time and your vehicle’s mileage.
[redacted]
General Manager
Miller Toyota of Anaheim
714 879 6300

font-family: "Arial","sans-serif"; font-size: 10pt; mso-fareast-font-family: "Times New Roman";">Dear [redacted],
 
Please accept my personal apology,
for the miscommunication regarding the 2014 Toyota Tacoma.
The vehicle was on a special sale
price during the weekend.
We would be happy to honor the $30,999.00
price, including wheels.
If you have any further question
please contact me at [redacted].
  
Sincerely,
 
[redacted]
General Sales Manager
Miller Toyota of Anaheim