Millstream Construction

I chose MIllstream because of the reviews I saw posted on them and I am glad I did! Professional and always easy to contact - they answered all my questions and then some. They truly do go above and beyond in taking care of your house - as if it were their own! From planning to construction and clean up I could not have asked for more. They truly attend to even the smallest of details and make sure it is done right. The roof work they did looks great! I would highly recommend them to anyone - and will be using them again if I have roofing needs!

Revdex.com: [redacted], the owner of Millstream, has offer to replace the skylight with one that is 6 inches bigger than the current one; which is not suitable to me. But I feel confident that he will assist my carpenter and I in resolving this matter further. I also was never informed of what was done on the 16th by either company which prompted the complaint. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their assistance to resolve this matter is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did not finish the repair and are also saying they are not responsible for the gutter near my kitchen window which is still leaking. I remember standing in my driveway talking to neighbor when they was fixing the roof and my neighbor saying to me, " Are they going to replace all your gutters they knocked out of place." I said, "Yes" because I thought this was a company that fixes things that they damage. How can someone who wasn't even on the job inspecting their workers job tell me that's not a damage they caused. If they knocked it out of place and had it hanging off the side of my house. How isn't a damage they caused?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They did not finish the repair and are also saying they are not responsible for the gutter near my kitchen window which is still leaking. I remember standing in my driveway talking to neighbor when they was fixing the roof and my neighbor saying to me, " Are they going to replace all your gutters they knocked out of place." I said, "Yes" because I thought this was a company that fixes things that they damage. How can someone who wasn't even on the job inspecting their workers job tell me that's not a damage they caused. If they knocked it out of place and had it hanging off the side of my house. How isn't a damage they caused?
Sincerely,
[redacted]

We replaced [redacted] roof 15 months ago as she stated, we were contracted by [redacted]o install this roof, and that we were to reuse the existing skylights. that being said we were notified of the leaking as stated. I personally(the owner) went out to see what was going on with the area of...

the roof that was damaged. when I went out to her home on Oct. 31st I looked at all the flashings to ensure that everything was installed properly, after inspecting and seeing that they were intact I started to inspect the condition of the skylight itself noticing that the gaskets around the glass were dryrotted , damaged, as well as generally not in the best condition. I sealed temporarily around the gasket where the glass and the skylight meet, informing [redacted]hat this was a temporary repair and that this would be the first step in seeing if it is infact the skylight that is damaged or the roof itself.  Also I left [redacted] my direct contact information and asked her to please call me directly with any issues or if the skylight leaked during the next rainstorm.  The next rainstorm we did not hear from this customer until Nov. 14th in which she stated it is leaking and asking why we havent come back. We setup a time with [redacted]o go to her house on the 16th of Nov.  with [redacted]nd ourselves. upon our inspection and removal of 1 solar panel we decided that we should install a rain diverter at the top of the skylight to divert the rain around the skylight so it would not pool around the flat area of the skylight. after installing this diverter and reinstalling the solar panel we did a water test on the skylight and the roof around it. When spraying water on the roof all the way around the skylight we saw no leaking. when spraying water directly on the glass and frame of the skylight we immediately saw leaking , which shows that it is not the roof or flashing  that is failing it is infact the skylight that we were not contracted to install that is the problem. I was told by [redacted] that they would inform the customer of our findings and we would go from there.  When I received this email this morning this was the first time I had heard anything further from [redacted] She did not make any effort to reach out to me to resolve this before contacting the Revdex.com. Immediately upon seeing this complaint I have put in a phone call to [redacted]o resolve this issue.  It is our intent at Millstream Construction to make sure that [redacted] is satisfied and we come to a mutual agreement as to what would be a reasonable solution.  
Thanks,
 
[redacted]
Millstream Construction