Mindvalley

On 1st April 2020 I attempted to buy the Silva Life System - home based. On the first attempt it said my payment had declined. As this was my bank account and I have just been paid, I re-entered the information and tried again. I did this five times. Each time it said the payment had been declined and to try again. I had an alert from my bank to say that MindValley had made five deductions of £197 totalling nearly £975.40.

I contacted Mind Valley who came back by email to say they had no record of my purchase and to come back with further information. I have done so, and have not received a response. I am getting desperate now, and worried I will not get my money back. It has nearly cleared my bank account . I am paying overdraft fees with more bills coming out. This is the second day of my emailing the company. I even called - from the UK which will cost a fortune - it rang out for ages, and then I got an answerphone. Not even a person then. As we all know this is a time of economic crisis, I had planned to use the downtime to do a course. Anyone thinking of doing the same DO NOT CHOOSE A MIND VALLEY COURSE.

No one is coming back to me. This money was taken in error - effectively stolen and I do not trust this company who cannot come back on their own technical error immediately to rectify the issue on the same day. This is now the third day.

I didn't even get the course I wanted, just a lot of overdraft fees and worry. This is my last resort and also a warning to other people thinking of purchasing a product with Mind Valley.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as they don't start trying to charge me again when this year is over or take the materials away from meSincerely, [redacted] ***

Revdex.com:Please be informed that the mail I received from [redacted] seemed to be written as a response to an earlier complaint , before I filed with Revdex.comHowever, now I am aware that a solution was in the works I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely,

Mindvalley is very sorry for this misunderstandingWe do have a Contact Form and also the option to contact us directly at [email protected] Navid said, we have no records of a Refund Request coming from ***, however, it might have gotten lost or never reached us if there was a communication error within our contact form systems.I would be happy to offer a full refund to ***Unfortunately, the refund cannot be sent to the credit card used in the original purchase anymore, because of the amount of time that has passed since the transaction was first processedWe can definitely send the funds to her PayPal account, or a PayPal account that she can provide us and that she trusts.This would be done as a manual PayPal transaction and done directly from our Financial Department (business days time frame) and [redacted] would have to accept the transaction on her PayPal side, as if we were processing a payment to her.If this sounds like a good option, please let me know and I'll take care of it as soon as possible.Thank you! Laura R***Customer Experience ManagerMindvalley.com

We received the customer's e-mail asking to be unsubscribed from our listings on October 25th, and unsubscribed her the same day I am attaching screenshots of the e-mail she sent and our response

The customer accepted a program exchange instead of her refundWe granted her access to the Uncompromised Life program, and she is happy with the outcome [redacted] To: 'Zetta | Mindvalley Support' From: [redacted] < [redacted] @yahoo.com> Hello Zetta,I appreciate your understandingI think both of the programs you recommend look great and I would be happy to exchange for either oneThey seem a bit similar so I'm not sure which one would be best for meIf it helps any, I'm most interested in business/career/financial clarity and success at this point.Thank you, [redacted]

I selected a trial webinar and decided the service was not for me. I received lots of emails trying to fish me back in, so I chose the unsubscribe option at the bottom of the email. There was also a selection for deleting my information from their system for privacy purposes. I still received more emails. I wrote an email stating my frustration and asking directly to be taken off the list and my info deleted or I would be filing a complaint. I received another email.

Complaint: ***I am rejecting this response because: I did take a look at this
after I did receive this email from the person letting me that they were going to remove me, I was still receiving emails after I received the email that they were going to remove me and yes I was pissed offed because I was still receiving spam from this company! This is why I did contact you... If I was not still receiving emails, then I would not have contacted the Revdex.com. I was still receiving spam emails from them after I received the email that they were going to remove me from the mailing listIf you need copies of those emails I was still receiving after they sent me the email to remove me, I would be happy to send this over....Sincerely,* ***

This customer did indeed contact us, and one of our agents responded to herWe acknowledge that there was an issue when she initially purchased the program, which was rectified shortly thereafter.Our agent took longer than expected to get back to the customer's secondary inquiry, but the customer
has indeed been refunded the $that she did not wish to pay (though it looks like that was processed after this complaint was registered)I've flagged the price discrepancy with our team to find out which price is the correct one, and fix any errors in that regard.This is my first time responding to a Revdex.com caseis there more information that you require? Admittedly, I'm not certain of how I'm supposed to respond to this (am I responding to you, or to the customer?).Thanks,

Hello ***, thank you for contacting meFirst off I would like to apologise for the inconvenience and misunderstanding. It is correct what our support team has communicated with you, we did change the program for subscription programAnd the terms and condition for subscription
programs are different. At the same time you are correct as well, as you purchased the program while the change hadn't been made yetSo in theory you have the right to keep the material even after you cancel the subscription. I have added the program back to your accountYou will not be charged any payments, this is the material that you have paid for.Once again, my apologise for the inconvenience and please feel free to contact me at ***@mindvalley.com

On December 19, 2018, I applied for a trial membership with Mindvalley with the stipulation of providing them with my credit card. Prior to the end of the trial period, I went to try canceling the account created so that it would not become a subscription. There was no clear path on how to do that via their website. And I attempted calling Mindvalley but I imagine most of the staff was off for the holiday period. On December 31st, I saw that Mindvalley had charged my credit card ($99.99) for a full year subscription for their services even though it was not accessed anymore two days into the seven-day trial. I contacted Mindvalley customer support today and they have been reluctant in reversing the charge. I am quite sure that they can see that there has been no activity on the account.

I got a very friendly and helpful respons to my question

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as they don't start trying to charge me again when this year is over or take the materials away from me. Sincerely, [redacted]

Mindvalley is very sorry for this misunderstanding. We do have a Contact Form and also the option to contact us directly at [email protected] Navid said, we have no records of a Refund Request coming from [redacted], however, it might have gotten lost or never reached us if there was a...

communication error within our contact form systems.I would be happy to offer a full refund to [redacted]. Unfortunately, the refund cannot be sent to the credit card used in the original purchase anymore, because of the amount of time that has passed since the transaction was first processed. We can definitely send the funds to her PayPal account, or a PayPal account that she can provide us and that she trusts.This would be done as a manual PayPal transaction and done directly from our Financial Department (15 business days time frame) and [redacted] would have to accept the transaction on her PayPal side, as if we were processing a payment to her.If this sounds like a good option, please let me know and I'll take care of it as soon as possible.Thank you! Laura R[redacted]Customer Experience ManagerMindvalley.com

Hello [redacted], This is [redacted], I am the Head of  the Customer Support here at Mindvalley. I have taken a deep look into your case. The last conversation with one of our Support agent [redacted] was on APR 30TH, 2015. We did not receive a reply form you.[redacted], was asking you for further...

information so she could give you access to the remaining chapters of the program as you have absolute right to have access to what you have already paid. Please do reply to [redacted]'s email sent to you on APR 30TH, 2015 so you could continue and finish the program. Thank you!

The customer accepted a program exchange instead of her refund. We granted her access to the Uncompromised Life program, and she is happy with the outcome
[redacted]
To: 'Zetta | Mindvalley Support' <[email protected]>
From: [redacted]...

<[redacted]@yahoo.com>
Hello Zetta,I appreciate your understanding. I think both of the programs you recommend look great and I would be happy to exchange for either one. They seem a bit similar so I'm not sure which one would be best for me. If it helps any, I'm most interested in business/career/financial clarity and success at this point.Thank you,[redacted]

We received the customer's e-mail asking to be unsubscribed from our listings on October 25th, and unsubscribed her the same day
I am attaching screenshots of the e-mail she sent and our response

I will contact my technical team to find out what happened, I am sorry about this

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately, prior to this recent correspondence, Mind Valley customer service was rude and would not issue a refund or exchange.Sincerely, [redacted]

Revdex.com:Please be informed that the mail I received from [redacted] seemed to be written as a response to an earlier complaint , before I filed with Revdex.com. However, now I am aware that a solution was in the works. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,