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March 23, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues Your request placed to the customer service department on 03/08/15, 03/09/15, 03/10/& 3/11/requesting delivery of your newspaper was forwarded to the local distributorAlso, on 03/10/a request was forwarded to the local distributor to contact you within 24-hoursWe are sorry to learn that delivery concerns were not addressed promptly and that you received a copy of 03/08/newspaper on 03/11/ We addressed your delivery concerns with Operational Manager [redacted] -who contacted you on 03/15/Your account has been credited for 03/08/newspaperService credit applied to your account has extended your subscription renewal date You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative

April 09, Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincere apology for the inconvenience you experienced during the delivery of the Reminder News product to your household and damages to your snow blowerWe are sorry to hear that attempt to resolve your concern with the local distributor was not satisfactory Reminder News is delivered by Reneson, LLC, which is an independent distribution company contractor Hartford Courant is not responsible for damages resulting from delivery of the product For this reason, our operational manager-Jorge Madeira contacted you to explain that your concern requires that you speak directly to the local distributor In regards to delivery of the Reminder News, request to cease delivery to your household was processed on 03/04/15, delivery stopped on 03/12/ Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered Please contact our customer service department at [redacted] should you wish to arrange for a call back from a representative from the local distribution office Sincerely, [redacted] Senior Customer Service Representative

October 8, This is in response to [redacted] complaint regarding his neighbor's paper being left on his property Operations Manager [redacted] will address this issue with both the distributor and contractorHe also has left two phone messages for Mr [redacted] as follow-up We apologize for the obvious frustration and inconvenience Mr [redacted] has suffered Sincerely, [redacted] Senior Customer Service Representative

Revdex.com, After receiving this complaint we have attempted to contact the customer via email and phone several times using the below contact information with no availI have attached one email from last Monday to the end customerUnfortunately we are unable to resolve this issue without further conversation with the customerI am happy to personally review this with the customer once I receive a response, but until that time there is no further action I am able to take Please feel free to email or call me with additional questions or detailsRegards, [redacted] *** | [redacted] Direct: ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Revdex.com thank you for yo9ur help Going forward we will be selective in our cancellations We appreciate your input and quick response [redacted]

April 07, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concerns to regional manager- [redacted] for an immediate resolutionA representative from the local distribution office and regional manager- [redacted] have contacted you and will also spot check the delivery to your household on 04/09/and on 04/12/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday and SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative

March 02, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted regional manager [redacted] , who has contacted you and has addressed delivery issues with the distributor for an immediate resolution You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every day and delivered to the front door or side deck We hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative &n

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Hartford Courant's,HC’s, response contains some incorrect facts For instance, we attempted for some time to cancel our subscription once it became apparent to us that HC business practices did not honor the subscription service which we had agreed to We wanted the Sunday paper but as time went out it appears the delivery included other premium papers identified by HC as must have/must pay for Amplifying on this theme, failing to listen to customers and failing to honor agreements, after we paid the final billing amount of $ which HC telemarketers claimed would be our final invoice and our delivery service would be cancelled HC then re-instituted delivery to us without our permission to do so It didn’t end there either, they then began the billing process all over even though our account is supposedly in collection with [redacted] Sure looks like a publishing company which will do anything to maintain or increase their circulation numbers Additionally, the HC collection company, [redacted] continues their harassing mailing of collection notices, most recently mailing another one to us post marked on September claiming we owe HC $which HC claims was deposited into their bank account on Aug Collecting what is already in one’s possession sounds pretty silly as a minimum Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: I continue to get the paper sporadically. I have not rec'd of the last issues. No paper again today. I rec'd a call from the Hartford Courant on 12-wanting to know if my paper came that day, it did. I was also told by the "distributers" manager I would get another follow up call to ensure all is OK. Never received that call and all is NOT ok. I honestly believe that the Hartford Courant does not care in the least for their customers, if they did they would folland do what they say they are going to do, absolutely terrible service!
Sincerely,
*** ***

March 04, Revdex.com Case# ***
I’m writing in response to your concern submitted to the Revdex.com, regarding our vacation-no-credit policy
This policy was implemented in December for vacation stops days or lessSince that time, all customer
communications contain the following verbiage: “Adjustments and service credits extend your expiration date and are reflected in your pay thru datesVacation stops do not extend your expiration date.” Additionally, our Publisher’s box on page Aof the newspaper states: “Vacation stops do not extend expiration dates.”
You are a valued subscriber and if a customer such as your self does not agree with this policy and request a credit, we will gladly honor the request. Our records reflect a credit in the amount of $was applied to your account for vacation stop from 02/22/- 02/26/and 03/02/- 03/12/15.
Please be assured that we appreciate your concerns regarding our vacation no credit policyWe thank you for returning our call on 02/19/and agree to continue the delivery service to your household
Sincerely,
*** ***
Senior Customer Service Representative

Complaint: ***
I am rejecting this response because: Please see attachment
Sincerely,
*** ***

February 23, Revdex.com Case #***
Please accept our sincere apology for the confusion surrounding your request to stop delivery as well as the obvious frustration you have suffered with the continued communication from our collection agency The charges of
$was cancelled on the account on 01/06/and our records reflect a zero balance Your account information has been updated with our collection agency and collection process has ceased Please be advised this does not get reported to any credit agencies nor affects your creditWe again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory Please contact our customer service department at *** should you have any questions regarding this matter
Sincerely,
*** ***
Senior Customer Service Representative
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January 01,
Revdex.com Case #***
I’m writing in response to your concern submitted to the Revdex.com
Please accept our sincerest apology for the inconsistent delivery of your Hartford Courant newspaper and that a follow up call was not placedWe have again addressed your delivery concern with the local distributor and Operational Manager for immediate resolutionDistribution office is doing everything possible to ensure that you receive your newspaper Thursday thru SundayAlso, we have forwarded a request for a service follow up call from the local distributor or the Operational Manager
Again, we apologize for the obvious frustration you have suffered Please contact our customer service department at ###-###-#### should you have any questions regarding this matter
Sincerely,
*** ***
*** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 8,
Revdex.com Case # ***
I’m writing in response to your concern submitted to the Revdex.com
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issue on 11/24/
Your request
placed to the customer service department on 11/24/14, requesting delivery of your newspaper was forwarded to the local distributorIn error, delivery of that day’s paper was not fulfilled.
We addressed your delivery concerns with the local distributor and regional managerA request to deliver your 11/24/newspaper the following day was placed and a supervisor from the local office placed a call to the household.
Regional Manager *** ***, contacted you on 12/03/and explained that the delivery contractor was involved in a car accident while delivering newspapers on the morning of 11/24/Delivery service to the remaining customers on her route was completed by the local distributorIn error, delivery of your newspaper was not fulfilledMr*** also provided you with his direct phone number for future reference
A service credit for week ($3.45) and a credit for 11/24/newspaper ($0.35) was applied to your account. As requested, a refund for the week service credit and 11/24/newspaper has been processed (Refund Total $3.80)Again, we apologize for the delivery issue and for the inconvenience you have experiencedYou are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every day If you have any additional questions, please contact our Customer Service Department at ###-###-####
Sincerely,
*** ***
*** *** *** ***

December 12,
Revdex.com Case ***
I’m writing in response to your concern submitted to the Revdex.com
A request to receive electronic edition of our newspaper was received and processed for 07/10/2013. Per a your telephone call to our customer
service department on 09/04/and our finance department reviewing documents you had forwarded, it was discovered that there were subscriptions to our electronic editionEach subscription reflected a different address and email address
We have discontinued subscription, stop date was 09/26/and have also cancelled the charges for subscription in the amount of $207.20(cost from July thru 09/25/14). A credit to your credit card in the amount of $was processed on 09/25/and a credit to your credit card in the amount of $was processed on 11/21/An additional credit to your credit card in the amount of $was processed on 12/12/(this transaction will reflect as a credit to your credit card within 3-business days)
Please accept our apologies that a telephone call was not placed to explain the outcome of your concern and for any inconvenience you may have experiencedWe value your readership and I hope the information provided is helpful with any questions or concernsIf you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
*** ***
*** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

April 17,
Revdex.com Case# ***
Again, we apologize for the obvious frustration you have suffered as a result of delivery of the Reminder News product.
We have addressed your concerns with operational manager- *** *** and with the local distributor for an immediate resolution.
Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at *** should you have any questions
Sincerely,
*** ***
Senior Customer Service Representative

March 12, Revdex.com Case
#***
I’m writing in response to your concern submitted to the Revdex.com, regarding our vacation-no-credit policy and your recent call to our customer service department
We value our customers and strive to provide them with exceptional service. Please accept my sincere apologies for the obvious frustration and inconvenience you suffered when you contacted our customer service department
Our vacation no-credit policy was implemented in December for vacation stops days or lessSince that time, all customer communications contain the following verbiage: “Adjustments and service credits extend your expiration date and are reflected in your pay thru datesVacation stops do not extend your expiration date.” Additionally, our Publisher’s box on page Aof the newspaper states: “Vacation stops do not extend expiration dates.”
You are a valued subscriber and if a customer such as your self does not agree with this policy and request a credit, we will gladly honor the request. Your account has been credited for weeks of service which includes vacation stop from 12/29/- 01/07/15, vacation stop from 01/31/- 02/07/and for reported non delivery service on 01/24/15, 01/25/and on 1/28/Your account has also been credited for weeks of service which includes all of the vacation stops in (02/01/14-02/8/14, 04/08/14-04/11/14, 07/04/14-07/06/14, 07/17/14-08/03/14, 08/15/14-08/16/14, 08/29/14-09/01/14. Credit applied has extended the paid thru date of your subscription to 05/16/We again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory Please contact our customer service department at*** should you have any questions regarding this matter
Sincerely,
Carmen Torelli
Senior Customer Service Representative
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September 16,
Revdex.com Case #*** I’m writing in response to the above noted Revdex.com complaintOur records indicate that delivery to your home was stopped on 07/13/due to non-payment, and that your account was then sent to collectionsOn 08/11/2014, a payment in the amount of $
was posted to your accountThe letter you received on 08/14/from the collection agency was sent due to a timing issuePlease be assured that your credit rating has in no way been affected and that all collection activity has ceased
Regarding the subsequent deliveries to your home, your subscription was erroneously restarted when the payment postedWe apologize for this mishap and have corrected this errorOur records reflect that your account is stopped with a zero balance
Please accept our sincere apology for the inconvenience you have sufferedIf you have any further questions, please contact our customer service center at ###-###-#### and a representative will be happy to assist you
Sincerely, *** *** Senior Customer Service Representative