Mini Maid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely,
[redacted]
Revdex.com thank you for yo9ur help.  Going forward we will be selective in our cancellations.  We appreciate your input and quick response.
[redacted]

Complaint: [redacted]
I am rejecting this response because: Once again I did not receive my paper on Sunday April 5th. I made numerous calls and finally spoke to someone on Monday April 6th who brought me the paper a day late.
Sincerely,
[redacted]

December 12, 2014
Revdex.com Case [redacted]
 
 
I’m writing in response to your concern submitted to the Revdex.com.
 
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues.   We have...

contacted regional manager [redacted], who has contacted you.  Also, delivery concerns have been addressed with the local distributor for an immediate resolution.
Your account has been credited for the reported missed newspapers from December 04, 2014  thru December 07, 2014. Again, we apologize for the delivery issue and for the inconvenience you have experienced. You are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every Thursday thru Sunday.  If you have any additional questions, please contact our Customer Service Department at ###-###-####.
 
Sincerely,
[redacted]

March 02, 2015
Revdex.com Case# [redacted]
 
 
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have contacted regional manager [redacted] , who has contacted you and has addressed delivery issues with the...

distributor for an immediate resolution.
 
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every day and delivered to the front door or side deck.  We hope you find this resolution satisfactory.  Please contact our customer service department at [redacted] should you have any questions.
 
Sincerely,
 
[redacted]
Senior Customer Service Representative
 
&n

March 02, 2015
Revdex.com Case# [redacted]
 
 
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have contacted regional manager [redacted], who has contacted you and has addressed delivery issues with the...

distributor for an immediate resolution.
 
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every day and delivered in the paper tube.  We hope you find this resolution satisfactory.  Please contact our customer service department at [redacted] should you have any questions.
 
Sincerely,
 
[redacted]
Senior Customer Service Representative

April  09, 2015
Revdex.com Case# [redacted]
 
 
I’m writing in response to your concern submitted to the Revdex.com.
 
Please accept our sincere apology for the inconvenience you experienced during the delivery of the Reminder News product to your household and damages...

to your snow blower. We are sorry to hear that attempt to resolve your concern with the local distributor was not satisfactory.
 
Reminder News is delivered by Reneson, LLC, which is an independent distribution company contractor.  Hartford Courant is not responsible for damages resulting from delivery of the product.  For this reason, our operational manager-Jorge Madeira contacted you to explain that your concern requires that you speak directly to the local distributor.
 
In regards to delivery of the Reminder News, request to cease delivery to your household was processed on 03/04/15, delivery stopped on 03/12/15.
 
Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered.   Please contact our customer service department at [redacted] should you wish to arrange for a call back from a representative from the local distribution office.  
 
Sincerely,
 
[redacted]
Senior Customer Service Representative

April 07, 2015
Revdex.com Case# [redacted]
 
 
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have forwarded your delivery concerns to regional manager- [redacted] for an immediate resolution. A representative from...

the local distribution office and regional manager-[redacted] have contacted you and will also spot check the delivery to your household on 04/09/15 and on 04/12/15.
 
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday and Sunday. We hope you find this resolution satisfactory.  Please contact our customer service department at [redacted] should you have any questions
 
Sincerely,
 
[redacted]
Senior Customer Service Representative

March 23, 2015
Revdex.com Case# [redacted]
 
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues.
Your request placed to the customer service department on 03/08/15, 03/09/15, 03/10/15 & 3/11/15 requesting delivery of your...

newspaper was forwarded to the local distributor. Also, on 03/10/15 a request was forwarded to the local distributor to contact you within 24-48 hours. We are sorry to learn that delivery concerns were not addressed promptly and that you received a copy of 03/08/15 newspaper on 03/11/15.  
 
We addressed your delivery concerns with Operational Manager [redacted]-who contacted you on 03/15/15. Your account has been credited for 03/08/15 newspaper. Service credit applied to your account has extended your subscription renewal date.
 
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Sunday. We hope you find this resolution satisfactory.  Please contact our customer service department at [redacted] should you have any questions.
 
Sincerely,
 
[redacted]
Senior Customer Service Representative

October 8, 2014
This is in response to [redacted] complaint regarding his neighbor's paper being left on his property.
Operations Manager [redacted] will address this issue with both the distributor and contractor. He also has left two phone messages for Mr. [redacted] as...

follow-up.
We apologize for the obvious frustration and inconvenience Mr. [redacted] has suffered.
Sincerely, [redacted] Senior Customer Service Representative

Revdex.com,
After receiving this complaint we have attempted to contact the customer via email and phone several times using the below contact information with no avail. I have attached one email from last Monday to the end customer. Unfortunately we are unable to resolve this issue without further...

conversation with the customer. I am happy to personally review this with the customer once I receive a response, but until that time there is no further action I am able to take.
Please feel free to email or call me with additional questions or details. Regards,
 
[redacted] | [redacted]
Direct:                ###-###-####

March 04, 2015
Revdex.com Case# [redacted]
 
I’m writing in response to your concern submitted to the Revdex.com regarding your newspaper subscription.
 
Please accept my sincerest apologies that you experienced non delivery of service with your Thursday thru Sunday newspaper...

subscription and for any inconvenience you experienced after receiving notification from Arms Solution.
 
As noted on your renewal notice, delivery service of your newspaper subscription is a continuous subscription. The following verbiage regarding the continuous subscription and not to write or send correspondence appears on all notices:
This is a continuous subscription that may be cancelled at anytime. To cancel or make changes to your service or subscription, you must call us at [redacted] or [redacted] We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers delivered prior to cancellation.
We value you as a former subscriber. The charges of $17.81 have been cancelled.  Your account information has been updated with our collection agency and collection process has ceased.  Please be advised this does not get reported to any credit agencies nor affects your credit. Your payment of $17.81 received on 02/23/15 has been refunded. Please expect to receive your refund check within 3-4 weeks. 
I hope the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at [redacted]
 
Sincerely,
[redacted]
Senior Customer Service Representative

April 17, 2015
Revdex.com Case# [redacted]
 
 
Again, we apologize for the obvious frustration you have suffered as a result of your newspaper delivery issues. 
 
We have addressed your concerns with the local distributor and with Operational Manager- [redacted], who has contacted you.  
Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered.  You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday and Sunday. We hope you find this resolution satisfactory.  Please contact our customer service department at [redacted] should you have any questions
 
Sincerely,
[redacted]
Senior Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
The Hartford Courant's,HC’s, response contains some incorrect facts.  For instance, we attempted for some time to
cancel our subscription once it became apparent to us that HC business
practices did not honor the subscription service which we had agreed to.  We wanted the Sunday paper but as time went
out it appears the delivery included other premium papers identified by HC as
must have/must pay for.
Amplifying on this theme, failing to listen to customers and
failing to honor agreements, after we paid the final billing amount of $36.97
which HC telemarketers claimed would be our final invoice and our delivery
service would be cancelled HC then re-instituted delivery to us without our
permission to do so.   It didn’t end there either, they then began
the billing process all over even though our account is supposedly in
collection with [redacted]  Sure looks like a
publishing company which will do anything to maintain or increase their
circulation numbers.
Additionally, the HC collection company, [redacted] continues
their harassing mailing of collection notices, most recently mailing another
one to us post marked on 16 September 14 claiming we owe HC $36.97 which HC claims
was deposited into their bank account on 11 Aug 14.  Collecting what is already in one’s
possession sounds pretty silly as a minimum.
Sincerely,
[redacted]