Initial Business Response /* (1000, 5, 2015/05/08) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Dear Ms***,
Thank you for contacting us through the Revdex.com about your experience with the
Vidalia, GA Miracle-Ear centerWe appreciate the comments and concerns you have shared, and apologize for any inconvenience
I had the opportunity work with the franchise owner, ***I understand you had an appointment yesterday, /6, and that they performed a new hearing test and appropriately adjusted your MERIC BTE hearing aidsPer our conversation and your feedback on /7, the franchise will reach out to you to schedule a demo appointment for the MERIC BTEsThis will provide you with an opportunity to test drive" this technology in an effort to fully meet your expectationsI am glad we were able to find an appropriate resolution for you
encourage you to work directly with your local Miracle-Ear for assistance with thisTheir contact information is listed below for your convenience
Miracle-Ear Service Center *** Vidalia, GA Phone : (912) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was given a new pair to "test drive" for daysIf they do not work then I want to keep trying until something is worked outI can NOT pay anymore money
Final Business Response /* (4000, 12, 2015/06/01) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Dear Ms***,
Thank you for your continued communication through the Revdex.com about your experience with the Vidalia, GA Miracle-Ear centerWe appreciate the further comments and concerns you have shared
I had the opportunity to continue working with the franchise owner, ***I understand you were fit with ME RIC BTEs on Tuesday, /to test drive," as we previously discussedI am glad the franchise was able to provide you the option to try these out in an effort to meet your expectations
As the ME RIC BTE technology is no longer available, the business has fit you with more advanced ME RIC BTE technologyIf you find the ME RIC BTE hearing aids meet your needs better than the ME RICBTEs, the upgrade charge would be
I encourage you to continue to work directly with your local Miracle-Ear for assistance with thisTheir contact information is listed below for your convenience
Miracle-Ear Service Center *** Vidalia, GA Phone : (912) ***
Thank you for reaching out to us againWe appreciate the opportunity to help you, and are confident the Vidalia Miracle-Ear center will be able to assist you in your hearing needs
Initial Business Response /* (1000, 10, 2015/02/06) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Please find this letter in response to Revdex.com Complaint Case# *** (Ref#19-4000080-***-9-302) to
Miracle-Ear, Inc
The customer involved in this case received hearing aids free of charge from the Miracle-Ear Foundation, a non- profit corporation, in November All recipients pay a one-time application fee of $150.00, The Plano, Texas Miracle-Ear franchisee fit the Miracle-Ear hearing aids to the customer free of chargeThe customer wanted the most expensive hearing aids on the market, although the hearing tests indicated those were not necessary and they are not offered through the Miracle-Ear Foundation
The customer proceeded to complain to the local Miracle-Ear franchise in Plano, TX many, many times in an effort to get the highest level of hearing aids on the market, and received numerous tests and follow up visitsIn addition, the customer harassed Miracle-Ear Foundation employees in an effort to get the highest level of hearing aids available for no charge through the Foundation, again despite the fact that the Foundation does not offer those aids (as a non-profit) and despite the fact that the hearing tests indicated that such hearing aids were not warrantedWhen it became apparent that the Foundation would be unable to please the customer, we requested that she return the hearing aids she received
On January 30, the Miracle-Ear Foundation received the return of the customer's hearing aidsAs a courtesy and despite the considerable time and effort expended by the Foundation and the Miracle-Ear franchisee, the Foundation will refund the $non-refundable Miracle-Ear Foundation Application FeeUpon the cashing of the check, the Miracle-Ear Foundation requires that the customer cease contacting any Miracle-Ear location and cease contact with the Miracle-Ear Foundation and Miracle-Ear, Inc
We believe this is an amicable resolve to this situation and hope that the Miracle-Ear Foundation can further assist others in the customer's community as it has done so successfully in the past
Initial Consumer Rebuttal /* (3000, 12, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES, I GOT THE AIDES FROM THE FOUNDATION AND YES, THE FOUNDATION WANTED TO TRY TO PROVE THAT THEY HAD AIDES FOR MY LEVEL OF LOSSTHEY EVEN TOLD ME THAT THEIR AIDES MAY NOT WORK AT THE BEGINNING BUT THAT THEY WOULD TRY
THE AIDES NEVER REALLY HELPEDI CALLED AND CALLED FOR ADJUSTMENTSI WANTED TO HEAR AND WANTED THE TRUTH AND NOT UNTIL THE END DID THEY ADMIT THAT THE AIDES WEEE SET AT A PROGRAM FROM THE FACTORY AND COULD NOT BE INCREASED OR ADJUSTED ANY MOREEVEN DOUG ASKED ME TO LET HIM KNOW IF I FIND AN AIDE ELSEWHERE THAT WORKS
EVERY HEARING IMPAIRED PERSON WANTS HONESTLY AND TO HEARI ABSOLUTELY COULD NOT HEAR WITH THE AIDES THAT THEY GAVE METHEY ARE NOT STRONG ENOUGH FOR MY LEVEL OF LOSS
WHAT I AM UPSET ABOUT IS THAT THEY TRIED TO MAKE ME BELIEVE I WAS DEAF AND THERE WAS NOTHING LEFT TO HELP ME
I WOULD NOT GIVE UP AND FOUGHT AND FOUGHT TO FIND OUT THE TRUTH AND AM NOW BLESSED OT FINALLY FIND AIDES THAT WORKMIRACLE EAR DID NOT DO THE JOB FOR ME
I CAN NOW HEAR UP TO PERCENT AIDED AND MORE WITH AN FM SYSTEMWITH MIRACLE EAR, AIDED I DID NOT GET HALF THAT CLOSE
I ONLY WISH THERE HAD BEEN MORE HONESTY WITH MIRACLE EARI ONLY WANTED TO HEAR
IT DOES NO ONE ANY GOOD TO NOT ALLOW ONE TO HEARBE HONESTIF YOU DO NOT HAVE THE TOOLS FOR ONE TO PROPERLY HEAR, TELL THEM THE TRUTHTHAT IS ALL I WAS ASKINGI ONLY WANNTED TO HEAR
Initial Business Response /* (1000, 5, 2015/03/11) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
*** *** Miracle-Ear, Inc
co *** - *** Plymouth, MN
Whiting, NJ USA
Re: File ***
Dear Ms***:
As you may be aware, your daughter, ***, has contacted Miracle-Ear through the Revdex.com, I appreciate the comments she has shared and I apologize for the delays in getting you fit correctlyMiracle-Ear will work on improving the experience for all of our customers
I have had the opportunity to work with the franchise owner, *** and your consultant *** ***I am glad to see your hearing aid was delivered March , I also see *** is working with you to do a model change to a smaller hearing aid for you in the future, I will work with the franchise to expedite any changes for youI have listed the Miracle-Ear Center information below for your convenience-
Miracle-Ear Center at Wal-Mart *** Toms River, NJ ***
appreciate your patience throughout this processIf I may be of further assistance, may be reached at ***- -
Yours truly,
*** Miracle-Ear, IncConsumer Affairs ***
Initial Business Response /* (1000, 6, 2015/04/08) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Thank you for your contacting us through the Revdex.com about your experience with the Burton, MI
Miracle-Ear" centerI apologize for the issues you have had, and I am glad you reached out to us
I had the opportunity to work with ***, the franchise owner of Lorday Systems, IncThe Miracle-Ear MEITC Canal hearing aids were originally purchased on /30/2013, with a one year warranty that expired on 11/3/When the left hearing aid was sent in by the store in December 2014, the hearing aid was outside the warranty timeframeUnfortunately, the franchise is unable to waive the repair charge; however the left hearing aid with serial 13M038792L is now in warranty until /16/As a courtesy, the warranty for both of your hearing aids (serial s 13MLeft and Right) have been extended through 12/16/
Regular service appointments and adjustments as needed are necessary to ensure your hearing aids are operating up to specificationsPlease work with the Lorday Systems, Inclocation for your regular clean and check appointmentsTheir contact information is listed below for your convenience
Miracle-Ear Center*** Burton, Ml Phone : (810) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
*** Consumer Affairs Coordinator Miracle-Ear, Inc***
Initial Consumer Rebuttal /* (3000, 8, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BECAUSE HEARING AID WAS IN WARRANTY PRIOR TO LAST ISSUE THEY SHOULD HAVE FIXED IT AND SINCE THEY WILL NOT THEY CAN KEEP THE HEARING AID THAT THEY DO HAVE BECAUSE WILL NOT BE BACK TO GET AND WILL NOT PAY THE BILL EITHER AND SHOULD THEY SEND TO COLLECTIONS WILL SIT THERE AND WILL FIGHT ALL THE WAYI AM NOT INTERESTED IN WARRANTY EXTENTIONS AND AS SOOON AS INSURANCE WILL PAY AGAIN WILL FIND ANOTHER COMPANY
Final Business Response /* (4000, 10, 2015/04/14) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Thank you for your ongoing communication through the Revdex.com about your experience with the Burton, MI Miracle-Ear" centerI apologize for the further concerns you have, and appreciate you reaching out to us again
Based on your response submitted to the Revdex.com on /9/2015, we have reached out to Lorday Systems, Incagain on your behalfThe 190,repair charge will be written off to meet your immediate needs and there will be no extension of the service warranty as specified in our response of /8/No further bills will be sent to you for this repair
As a reminder, your manufacturer service warranty expires on /16/for hearing aid serial 13M038792L and it expired on 1103/for hearing aid serial ***Please be aware that future repairs needed outside of the warranty period may incur a standard repair fee
Regular service appointments and adjustments are necessary to ensure your hearing aids are operating up to specificationsWe apologize for the service you received at the Miracle-Ear in Burton, MIIf you would like visit a different location, please find below contact information for another Miracle-Ear center in your area
Miracle-Ear Center Ritters Country Square *** Clarkston, Ml Phone (248) ***
Thank you again for the additional feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Business Response /* (1000, 10, 2015/03/02) */
Thank you for contacting us through the Revdex.com about your experience with the Boca Raton, FL Miracle-Ear" centerI apologize for your recent experience, and I appreciate the comments that you have shared
I had the opportunity
to work with the franchise Vice President, ***He has confirmed that your refund was processed through *** financing on 218/in the full amount of I apologize for the delay and am glad they were able to get this refunded for you
If you need any further assistance, please contact the Boca Raton location or you may reach me at ***The Boca Raton contact information is listed below for your convenience
Miracle-Ear Center *** Boca Raton, FL Phone : (561) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Consumer Rebuttal /* (3000, 12, 2015/03/04) */
***Per a phone call from the customer, he stated that he has not seen the refund and would be satisfied with that refund as a settlement to his concerns
Final Business Response /* (4000, 14, 2015/03/13) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Dear Mr***, Thank you for your continued communication with us through the Revdex.com about your experience with the Boca Raton, FL Miracle-Ear" centerI apologize for the further issues you have had, and am glad you reached back out to us
Miracle-Ear centers are independently owned and operated franchisesThe franchise involved in this situation is MEFL, LLCI had the opportunity to work with the MEFL, LLCVice President, ***i have received a copy of your signed Allwell application through *** financing with your agreement to finance I have also received a copy of your signed Purchase AgreementI have included both of these for your referenceThese documents include your signature authorizing the purchase and financingAs stated previously, a credit to the Allwell account of *** was confirmed on 2/18/in the amount of
If you have further questions, please contact *** Customer ServiceTheir contact information is listed below for your convenienceIf you need to contact the Boca Raton office, their contact information is listed below as well
*** Credit Miracle-Ear Center *** San Bruno, CA 94066-Boca Raton, FL Phone : (650) *** Phone : (561) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Business Response /* (1000, 5, 2014/11/10) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear Consumer Affairs through the Revdex.com. I appreciate the...
comments and concerns you have shared. I apologize the store did not make clear the promotion requirements for the gift card certificate. Miracle-Ear and the independently owned franchise involved will work diligently to improve the experience for all of our customers.
I have spoken to, [redacted], the lead trainer for the Hearing Instruments, Inc. the Miracle-Ear franchise operating in the Pittsburg, PA area. He has arranged for a $100.00 restaurant gift card certificate to be sent to you as a gesture of good faith. This was mailed yesterday by United States Postal Service. While your hearing evaluation did not indicate a hearing loss, we encourage you to come back to the Miracle-Ear Hearing Center annually to see if your hearing changes. I have listed the Miracle-Ear Center contact information below for your convenience.
Miracle-Ear Hearing Center
[redacted]
Pittsburgh, PA 15205
[redacted]
Initial Business Response /* (1000, 5, 2015/10/22) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted],
As you know, your wife, [redacted], recently contacted us on your behalf through the...
Revdex.com. Thank you for having her contact us about your recent experience with the Alexandria, VA Miracle-Ear center. We appreciate the comments and concerns you have both shared, and are glad you reached out to us. I apologize for the service issues you have experienced.
Per your request to speak with [redacted], I sent a Patient Health Information Release on 10/16/15. I have not received this back, which would allow me to speak with her on this matter.
In reference to your file noted above, I had the opportunity to work with Paul [redacted], the franchise owner of Finally Hear, LLC. I also communicated your concerns to the franchise operations team to assist the franchise with these challenges to improve service in the future. The franchise has stated they will not charge a $75 cancellation fee for the appointment canceled on 10/13/15.
I sincerely apologize again for your experience, and I greatly appreciate you reaching out and sharing this with me. Thank you for your patience and providing me the opportunity to look into this for you. If I may be of further help, please feel free to contact me at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/12) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com of Minnesota and North Dakota in regards to the...
Council Bluffs, Iowa Miracle-Ear Center. I appreciate the comments and concerns that you have shared, and I apologize for any issues you may have experienced.
In reference to your file noted above, I had the opportunity to work with Cory [redacted], the Vice President of Iowa Hearing Associates, LLC. In researching your concerns, Mr. [redacted] has agreed to move forward with your request to return the hearing aids. I understand your Healthiplan financing account has been refunded for $4,855.00. You received paperwork at the Miracle-Ear Center on 1-8-16 indicating a zero balance, I am glad they were able to take care of this for you.
For any further questions or concerns, please feel free to contact your local Miracle-Ear in Council Bluffs. Their contact information is included below for your convenience,
Miracle-Ear Center [redacted] Council Bluffs, IA 51503 Phonett. (712) [redacted]
Thank you for your patience and providing me the opportunity to look into this for you. If I rmay be of further assistance, please feel free to contact me at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called me right away and the home office was very nice and handled the problem right away. They did exactly as I asked and didn't seem to have a problem with it. Thank you very much for your help
Initial Business Response /* (1000, 5, 2015/02/11) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for your letter to the President, Mr.[redacted], in regards to your experience with the Austin, TX...
Miracle-Ear center. We appreciate the comments and concerns you have shared. I apologize for your recent experience and concerns with your hearing aids.
Your letter was forwarded to me in Consumer Affairs to further assist you. I attempted to reach you on 2/3 and 2/4, leaving voicemails both times. I have not received a response.
I would like to work with you to find an appropriate resolution. Please contact me at [redacted] if you would like assistance.
We are always looking to improve our service, and thank you for the feedback. I look forward to hearing from you and working with you.
Initial Consumer Rebuttal /* (3000, 11, 2015/03/24) */
1529CT* 3/20/'15[redacted]: Just walked into the house and the TV commentators all raving about some report made by this "[redacted] and since I have never heard of this man, but what was said about him I whole heartedly agree with him. A revolution it will most likely be, probably a lot sooner than most people think. And given my experienced within the last year by this company selling, touting their hearing aids and their viciously misleading sales pitch, and me being past, an 88 yr. old man with sucker written all over him I believed them. I have been thinking for about the last eight years or more, always asking the wife what did they say and so we said to each other, they must be OK. And without consulting with my primary care doctor I got hooked. Now I have a loud ringing constantly, with an accompanying loud static noise that has a resemblance to cosmic noise heard in headphones or radios, this was preceded by very intense itching which has since abated some. When that unwanted noise started I returned those aids to "them" as on our interview it was very strongly emphasized that we could return them if they proved inadequate or unsuitable. Now they are claiming some thirty day rule and after that I have no recourse? From, those "big business" rules? They have all sorts of laws passed, regulatory rules suspended, allowing Romney type Baines's to 'ripoff' customers at their will. Our Congress is no help, all they do is tell our President what he can or cannot do, while they only pass laws and regulations, restricting health care for babies and pregnancies, voting privileges, giving themselves, the top 3% breaks from the IRS, congress always on "break", neglecting business here at home but forever sticking their nose into foreign affairs, I could go on for several pages about our Tea Party/Republicans with the same tendencies as that of 'Al Qaeda or ISIS' types. I am now close to 89 yrs. my resources are maybe sufficient enough to see me to my grave, but I cannot pay for something that has caused me nothing but grief after trying desperately to make those things work. In a day or two with the help of my care doctor we will have my ears double checked by qualified ear doctors, something I neglected to do in the first placed. The price we pay for abandoning basics? Their constant hounding and constant references about that 30 days only proves that all they wanted is just to make a sale with all those promises, why else did they promise "Return if not satisfactory" in the first place??? That phrase, "Return" has been used at least a dozen times as that is all I seem to remember from our original interview That revolution is a coming Mr. "[redacted]"; My only hope is I'll be long gone, before it gets here! They have those aids and if they are as good as they claim, they could donate them to some needy person and use as write off on any IRS taxes. I know for sure those things will not ever go into my ears again. They have no concept of, that, there are folks who are not all of the same mold and therefore must allow for variances, coupled with their hammered "Return" sales speech! The money we already paid, we are not asking for any refunds and I am almost certain that amount paid, is probably more than the cost of those things anyway. That money already paid is to remind me of a hard lesson learned, that constant ringing and static will be a constant reminder to remain on my guard always! The question should be "why" does this company sell any contract signed in their office to a collection agency in the first place? Now I know! That whispered 30 day rule?? This means I have to pay for something that caused this infernal ringing and static and very annoying itching? I think I now know why so many Vietnamese perished by fire (self made), when your back is against the wall of big business, is that the only way out? Been wondering about for about 48 years plus and now I understand, the rich never listen they just pass more rules and get richer and buy more congressmen to pass their rules, to get richer still? When a President lies us into two wars and does not pay for those wars, maybe a revolution is what is needed, to stop and reverse this, 'all consuming greed' about to destroy all of us?
[redacted]
Final Business Response /* (4000, 13, 2015/03/27) */
We have made several attempts to contact Mr. [redacted] via phone and regular mail and he has not responded to us.
Our Consumer Affairs Coordinator, [redacted], left phone messages on 2/3/2015 and 2/4/2015 as well as sent a letter requesting a return response on 2/6/2015. Mr. [redacted] also wrote a letter to our President and CEO, which we responded to on 3/12/2015.
Due to the non-response to our good faith efforts to contact Mr. [redacted], I believe the matter should be closed with NO negative impact to our Revdex.com rating.
Initial Business Response /* (1000, 6, 2015/08/31) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
As you are aware your son, [redacted], has contacted the Revdex.com (Revdex.com) on your behalf about your...
experience with the Meadville, PA Miracle-Ear center. Thank you for your comments and concerns that you have shared, and I am glad you reached back Out to US.
Miracle-Ear centers are independently owned and operated franchises. I had the opportunity to work with David [redacted], the franchise owner of A and M Hearing, Ltd. Mr. [redacted] continues to offer to have his business' insurance company become involved to help with incurred medical costs as had been previously described. I would strongly recommend you reconsider this solution.
Prior to contacting the Revdex.com, I understand that you brought your issue to the Pennsylvania Attorney General. Upon reviewing this most recent communication addressed to the Revdex.com, we found no new information or documentation to change the findings discussed in the June 5, 2015 letter. If you would like to pursue the offer from Mr. [redacted] I encourage you to contact him directly. For your convenience I have listed Mr. [redacted]'s Administrative Office contact information below.
A and M Hearing, Ltd. [redacted] Erie, PA 16501 Phone #: [redacted]
Thank you for your patience in providing me the opportunity to resolve this matter. I apologize that we are not able meet your expectations at this time. I am confident that Mr. [redacted]'s offer is appropriate and he will be able to assist you. Please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not address the primary issue, in that neither the original set of hearing aids nor the "upgrade" functioned properly. Reimbursement of of out-of-pocket medical expenses is trivial compared to the cost incurred for hearing aids that did not fit or function properly. Attached is Mr. [redacted]'s response to my complaint to the Western PA Revdex.com. Also attached is the letter I wrote further clarifying this issue that was sent to the Western PA Revdex.com. Mr. [redacted] chose not to respond to these facts, and the tone of his letter clearly demonstrates a business that does not meet the Revdex.com standard of integrity and customer service. Hiding behind the 'independently owned and operated franchises" does not remove the parent company from instilling ethical business practices, and assuring customers that they stand behind their product. I wonder how Mr [redacted] and Mr. [redacted] would respond to questions about their business practices if the 60 Minutes film crew showed up at their office some day. We just might discover how the power of the media can be brought to bear on people's decision to trust a company like Miracle Ear, especially when dealing with the more vulnerable senior population.
Final Consumer Response /* (3000, 22, 2015/10/21) */
Just received refusal today by Miracle Ear to reimburse, despite proof of purchase and documented issues. Delay in response from the company is the reason behind late information. There has been no attempt on the part of this company to rectify claim, and I do not believe they represent the type of company deserving of a Revdex.com accreditation as one that does business with integrity.
Final Business Response /* (4000, 24, 2015/10/21) */
I apologize for not responding more quickly, but I did wish to consult with other professionals in our organization on this matter. I appreciate your patience.
I am very sorry to hear you and your sister were not able to find the hearing aids for which you were requesting the refund.
I reviewed all communications on this matter, and at no time was Miracle-Ear made aware that you or your family were not in possession of these hearing aids. In your email response to me dated 10/6/2015, you gave no indication that the hearing aids would not be available to return for the refund.
In your most recent response, you seem to indicate that Miracle-Ear should have expected the hearing aids were not available. While I appreciate your comment, I do not believe it is a reasonable expectation. Unfortunately, without the hearing aids returned, Miracle-Ear will not issue the refund you request.
In light of this, I do understand your mother experienced some difficulties associated with the hearing aid(s) and I would definitely like to assist with any medical expenses that were incurred by your mother that were related to her visits with Dr. [redacted], the ENT, or prescriptions to help with the ear infection in the summer of 2014.
I understand this is a similar solution that was presented to the family by Mr. [redacted] originally and was not accepted. I do, however, encourage you to consider working with us toward this solution today.
Please send the payment receipts for any costs incurred by your mother to my attention for a speedy review and reimbursement. You can scan and e-mail the documentation to this e-mail or send copies to:
Miracle-Ear, Inc.
Attn: Janine [redacted]
[redacted]
Plymouth, MN 55427
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.'See Attached.
Initial Business Response /* (1000, 5, 2015/03/31) */
This consumer has been a patient in our office for over 5 years. She has been fit with hearing aids under UMR insurance benefit without difficulty through our office twice. It is the third time that problems occurred. We have 8 cases with...
the same issue that are currently being pursued in all manors possible for the patient's benefit. Mrs. [redacted] was given the office manager phone number to call a month ago but neither she nor her son called. Her son has never accompanied her for any purchase or service visit so we were unaware of his status for her financial affairs. Please see attached documents. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Through this response from business, they do not offer a resolution. However, we received a call from Miracle Ear on 3-31-2014 to return the ME 3200 hearing aids. We returned the items with all equipment and assume that this closes the matter from here forward. We would like an acknowledgment from the business here that this in fact closes and settles the matter. Thank You.
Final Business Response /* (4000, 9, 2015/04/08) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com about your experience with the Farmington, MO Miracle-Ear Center, owned and operated by B and S United Agencies, Inc. I appreciate the comments and concerns that have been shared and I apologize for any issues you may have experienced.
I had the opportunity to work with the franchise owner, Ms. [redacted]. I understand you have been in contact with her as well. I attempted to reach your son, [redacted] on 3-31-15 and -1-15, leaving a voicemail both times. I have not received a response.
In researching your concerns, Ms. [redacted] would like to move forward with your request to return the hearing aids. Please return the hearing aids and accessories at your convenience to the focal office. The stores contact information is below for your convenience.
Miracle-Ear Center at Walmart [redacted], 53640 Phone : (573) [redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Business Response /* (1000, 6, 2016/02/01) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com of Minnesota and North Dakota in regards to the...
Richmond, Virginia Miracle-Ear Center. I appreciate the comments arid concerns you have shared, and apologize for any issues you may have experienced.
As we discussed on 1-26-16, in order to speak with [redacted], on your behalf, we need a Patient Health Information release form signed by you. Iemailed the PH to [redacted] on 1-26-16. I sent a second request on 1-29-16. I have not yet received a response.
Miracle-Ear Centers are independently owned and operated franchises. The franchise involved in this situation is The Whipkey Corp. I had the opportunity to work with Laura [redacted], the Regional Sale? Manager. Records indicate, you have not visited the office since 2-2-15. As you are aware, your hearing aids were delivered on 8-4-14 and it is beyond the return timeframe of 30 days which is stated on your signed purchase agreement. -
We encourage you to continue working with your local Miracle-Ear center for service and adjustments. I am confident the Richmond, VA Miracle-Ear center will be able to provide you with the best possible service. I have included their contact information below for your convenience.
Mira?l?-Ear ??nter
[redacted]
Richmond, VA 23235 - -- Phone #: (804) [redacted]
I would also recommend you contact Cornemity Bank directly if you have any questions regarding your payment plan. You can reach them at[redacted]. -
Thank you again for your patience and understanding while investigated this issue. Please feel free to contact me at the number below if you need any further assistance. We are always Striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel I was treated unfairly and taken advantage of. I certainly hope and pray they do not treat all of their elderly customers this way.
Initial Business Response /* (1000, 7, 2014/10/10) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com about your experience with the Pleasant Hill, CA...
Miracle-Ear Center. I apologize for your recent experience, and I appreciate the comments that you have shared.
I had the opportunity to work with the franchise Operations Manager, [redacted]. The franchise has approved a full refund of $4980.00. Please contact your local Pleasant Hill Miracle-Ear center to have your refund processed.
Miracle-Ear Center
[redacted]
Pleasant Hill, CA 94523
Phone #: (925)[redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
[redacted]
Consumer Affairs Coordinator
Miracle-Ear, Inc.
[redacted]
Please see the attached close letter. If you have any questions please contact me at ###-###-####. Thank you, Mark [redacted] Lead Custoemr Care Specialist
Initial Business Response /* (1000, 5, 2015/07/30) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted]:
Thank you for contacting us through the Revdex.com in regards to the solicitations...
from the Miracle-Ear Center located in Barre, VT. I appreciate the comments and concerns that have been shared, and I apologize for any frustration and inconvenience the Solicitation may have caused.
Miracle-Ear Centers are independently owned and operated. The franchise involved in this issue is [redacted].
We received your request to be removed from the mailing list on 7-29. Notification of a Do Not Solicit Request was sent to the franchise, I received confirmation on 7-30 this request was received and actions were taken to discontinue any solicitation. Your name has been archived and a notification was sent to the telemarketer to have your name removed from the list. Their contact information is listed below for your convenience.
[redacted]. Administrative ?ffite [redacted] Stowe, VT 05641 Phone: (802) [redacted]
Thank you for contacting us with your concerns. Please feel free to contact me if you need any further assistance at the number below.
Initial Business Response /* (1000, 10, 2014/12/05) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com about your experience with the Zephyrhills, FL...
Miracl-Ear Center. Miracle-Ear centers are independently owned and operated by franchisees. The franchise involved in this issue is [redacted] Hearing Solutions, Inc. I apologize for your recent experience and that the communication from the Miracle-Ear staff was not clear. I had the opportunity to work with the franchise owner, Darren [redacted]. It was explained to me that at the time of your initial inquiry of pricing for Miracle-Ear 4200 hearing aids, they were price matching that of a competitor, Florida Medical, per your request. The MSRP for the Miracle-Ear 4200 hearing aids is regularly $7790. The price is $3800 at 50% off the MSRP. If you would like to schedule a hearing test with the Zephyrhills Miracle-Ear, please contact them directly. Their contact information is below for your convenience.
Per Mr. [redacted], the 50% off special on the Miracle-Ear 4200 hearing aids will be honored for you through the end of this month.
Miracle-Ear Center
Pasco Medical Arts Plaza
[redacted]
Zephyrhills, FL 33541
Phone #: (813) [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Miracle-Ear was not matching any prices three months ago. That was their price. 50% off sale does not mean you can raise your prices 50% and then call it a sale. In my opinion these methods of doing business, are just not honest. I WILL LOOK ELSEWHERE FOR MY HEARING AID NEEDS.
Initial Business Response /* (1000, 6, 2014/11/17) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear Consumer Affairs through the Revdex.com. I apologize for the...
misunderstanding on the fees listed on your contract. Miracle-Ear and its independent franchises will work diligently to improve the experience for all of our customers.
I have spoken to ,[redacted] the independent franchise owner of DJ Hearing Enterprises LLC. She has confirmed with me that your Discovery credit card company has done a charge back to Miracle-Ear and credited your account. I have spoke to Sears and can confirm that a refund of $2600 was processed as an immediate chargeback on November 10, 2014. If you have any questions I would refer you to work with Discover directly.
We appreciate the comments and concerns that you have shared with us. Thank you for your patience and understanding. If you have any questions I may be reached at [redacted].
Initial Business Response /* (1000, 5, 2015/05/08) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Dear Ms***,
Thank you for contacting us through the Revdex.com about your experience with the
Vidalia, GA Miracle-Ear centerWe appreciate the comments and concerns you have shared, and apologize for any inconvenience
I had the opportunity work with the franchise owner, ***I understand you had an appointment yesterday, /6, and that they performed a new hearing test and appropriately adjusted your MERIC BTE hearing aidsPer our conversation and your feedback on /7, the franchise will reach out to you to schedule a demo appointment for the MERIC BTEsThis will provide you with an opportunity to test drive" this technology in an effort to fully meet your expectationsI am glad we were able to find an appropriate resolution for you
encourage you to work directly with your local Miracle-Ear for assistance with thisTheir contact information is listed below for your convenience
Miracle-Ear Service Center *** Vidalia, GA Phone : (912) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was given a new pair to "test drive" for daysIf they do not work then I want to keep trying until something is worked outI can NOT pay anymore money
Final Business Response /* (4000, 12, 2015/06/01) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Dear Ms***,
Thank you for your continued communication through the Revdex.com about your experience with the Vidalia, GA Miracle-Ear centerWe appreciate the further comments and concerns you have shared
I had the opportunity to continue working with the franchise owner, ***I understand you were fit with ME RIC BTEs on Tuesday, /to test drive," as we previously discussedI am glad the franchise was able to provide you the option to try these out in an effort to meet your expectations
As the ME RIC BTE technology is no longer available, the business has fit you with more advanced ME RIC BTE technologyIf you find the ME RIC BTE hearing aids meet your needs better than the ME RICBTEs, the upgrade charge would be
I encourage you to continue to work directly with your local Miracle-Ear for assistance with thisTheir contact information is listed below for your convenience
Miracle-Ear Service Center *** Vidalia, GA Phone : (912) ***
Thank you for reaching out to us againWe appreciate the opportunity to help you, and are confident the Vidalia Miracle-Ear center will be able to assist you in your hearing needs
Initial Business Response /* (1000, 10, 2015/02/06) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Please find this letter in response to Revdex.com Complaint Case# *** (Ref#19-4000080-***-9-302) to
Miracle-Ear, Inc
The customer involved in this case received hearing aids free of charge from the Miracle-Ear Foundation, a non- profit corporation, in November All recipients pay a one-time application fee of $150.00, The Plano, Texas Miracle-Ear franchisee fit the Miracle-Ear hearing aids to the customer free of chargeThe customer wanted the most expensive hearing aids on the market, although the hearing tests indicated those were not necessary and they are not offered through the Miracle-Ear Foundation
The customer proceeded to complain to the local Miracle-Ear franchise in Plano, TX many, many times in an effort to get the highest level of hearing aids on the market, and received numerous tests and follow up visitsIn addition, the customer harassed Miracle-Ear Foundation employees in an effort to get the highest level of hearing aids available for no charge through the Foundation, again despite the fact that the Foundation does not offer those aids (as a non-profit) and despite the fact that the hearing tests indicated that such hearing aids were not warrantedWhen it became apparent that the Foundation would be unable to please the customer, we requested that she return the hearing aids she received
On January 30, the Miracle-Ear Foundation received the return of the customer's hearing aidsAs a courtesy and despite the considerable time and effort expended by the Foundation and the Miracle-Ear franchisee, the Foundation will refund the $non-refundable Miracle-Ear Foundation Application FeeUpon the cashing of the check, the Miracle-Ear Foundation requires that the customer cease contacting any Miracle-Ear location and cease contact with the Miracle-Ear Foundation and Miracle-Ear, Inc
We believe this is an amicable resolve to this situation and hope that the Miracle-Ear Foundation can further assist others in the customer's community as it has done so successfully in the past
Initial Consumer Rebuttal /* (3000, 12, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES, I GOT THE AIDES FROM THE FOUNDATION AND YES, THE FOUNDATION WANTED TO TRY TO PROVE THAT THEY HAD AIDES FOR MY LEVEL OF LOSSTHEY EVEN TOLD ME THAT THEIR AIDES MAY NOT WORK AT THE BEGINNING BUT THAT THEY WOULD TRY
THE AIDES NEVER REALLY HELPEDI CALLED AND CALLED FOR ADJUSTMENTSI WANTED TO HEAR AND WANTED THE TRUTH AND NOT UNTIL THE END DID THEY ADMIT THAT THE AIDES WEEE SET AT A PROGRAM FROM THE FACTORY AND COULD NOT BE INCREASED OR ADJUSTED ANY MOREEVEN DOUG ASKED ME TO LET HIM KNOW IF I FIND AN AIDE ELSEWHERE THAT WORKS
EVERY HEARING IMPAIRED PERSON WANTS HONESTLY AND TO HEARI ABSOLUTELY COULD NOT HEAR WITH THE AIDES THAT THEY GAVE METHEY ARE NOT STRONG ENOUGH FOR MY LEVEL OF LOSS
WHAT I AM UPSET ABOUT IS THAT THEY TRIED TO MAKE ME BELIEVE I WAS DEAF AND THERE WAS NOTHING LEFT TO HELP ME
I WOULD NOT GIVE UP AND FOUGHT AND FOUGHT TO FIND OUT THE TRUTH AND AM NOW BLESSED OT FINALLY FIND AIDES THAT WORKMIRACLE EAR DID NOT DO THE JOB FOR ME
I CAN NOW HEAR UP TO PERCENT AIDED AND MORE WITH AN FM SYSTEMWITH MIRACLE EAR, AIDED I DID NOT GET HALF THAT CLOSE
I ONLY WISH THERE HAD BEEN MORE HONESTY WITH MIRACLE EARI ONLY WANTED TO HEAR
IT DOES NO ONE ANY GOOD TO NOT ALLOW ONE TO HEARBE HONESTIF YOU DO NOT HAVE THE TOOLS FOR ONE TO PROPERLY HEAR, TELL THEM THE TRUTHTHAT IS ALL I WAS ASKINGI ONLY WANNTED TO HEAR
Initial Business Response /* (1000, 5, 2015/03/11) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
*** *** Miracle-Ear, Inc
co *** - *** Plymouth, MN
Whiting, NJ USA
Re: File ***
Dear Ms***:
As you may be aware, your daughter, ***, has contacted Miracle-Ear through the Revdex.com, I appreciate the comments she has shared and I apologize for the delays in getting you fit correctlyMiracle-Ear will work on improving the experience for all of our customers
I have had the opportunity to work with the franchise owner, *** and your consultant *** ***I am glad to see your hearing aid was delivered March , I also see *** is working with you to do a model change to a smaller hearing aid for you in the future, I will work with the franchise to expedite any changes for youI have listed the Miracle-Ear Center information below for your convenience-
Miracle-Ear Center at Wal-Mart *** Toms River, NJ ***
appreciate your patience throughout this processIf I may be of further assistance, may be reached at ***- -
Yours truly,
*** Miracle-Ear, IncConsumer Affairs ***
Initial Business Response /* (1000, 6, 2015/04/08) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Thank you for your contacting us through the Revdex.com about your experience with the Burton, MI
Miracle-Ear" centerI apologize for the issues you have had, and I am glad you reached out to us
I had the opportunity to work with ***, the franchise owner of Lorday Systems, IncThe Miracle-Ear MEITC Canal hearing aids were originally purchased on /30/2013, with a one year warranty that expired on 11/3/When the left hearing aid was sent in by the store in December 2014, the hearing aid was outside the warranty timeframeUnfortunately, the franchise is unable to waive the repair charge; however the left hearing aid with serial 13M038792L is now in warranty until /16/As a courtesy, the warranty for both of your hearing aids (serial s 13MLeft and Right) have been extended through 12/16/
Regular service appointments and adjustments as needed are necessary to ensure your hearing aids are operating up to specificationsPlease work with the Lorday Systems, Inclocation for your regular clean and check appointmentsTheir contact information is listed below for your convenience
Miracle-Ear Center*** Burton, Ml Phone : (810) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
*** Consumer Affairs Coordinator Miracle-Ear, Inc***
Initial Consumer Rebuttal /* (3000, 8, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BECAUSE HEARING AID WAS IN WARRANTY PRIOR TO LAST ISSUE THEY SHOULD HAVE FIXED IT AND SINCE THEY WILL NOT THEY CAN KEEP THE HEARING AID THAT THEY DO HAVE BECAUSE WILL NOT BE BACK TO GET AND WILL NOT PAY THE BILL EITHER AND SHOULD THEY SEND TO COLLECTIONS WILL SIT THERE AND WILL FIGHT ALL THE WAYI AM NOT INTERESTED IN WARRANTY EXTENTIONS AND AS SOOON AS INSURANCE WILL PAY AGAIN WILL FIND ANOTHER COMPANY
Final Business Response /* (4000, 10, 2015/04/14) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Thank you for your ongoing communication through the Revdex.com about your experience with the Burton, MI Miracle-Ear" centerI apologize for the further concerns you have, and appreciate you reaching out to us again
Based on your response submitted to the Revdex.com on /9/2015, we have reached out to Lorday Systems, Incagain on your behalfThe 190,repair charge will be written off to meet your immediate needs and there will be no extension of the service warranty as specified in our response of /8/No further bills will be sent to you for this repair
As a reminder, your manufacturer service warranty expires on /16/for hearing aid serial 13M038792L and it expired on 1103/for hearing aid serial ***Please be aware that future repairs needed outside of the warranty period may incur a standard repair fee
Regular service appointments and adjustments are necessary to ensure your hearing aids are operating up to specificationsWe apologize for the service you received at the Miracle-Ear in Burton, MIIf you would like visit a different location, please find below contact information for another Miracle-Ear center in your area
Miracle-Ear Center Ritters Country Square *** Clarkston, Ml Phone (248) ***
Thank you again for the additional feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Business Response /* (1000, 10, 2015/03/02) */
Thank you for contacting us through the Revdex.com about your experience with the Boca Raton, FL Miracle-Ear" centerI apologize for your recent experience, and I appreciate the comments that you have shared
I had the opportunity
to work with the franchise Vice President, ***He has confirmed that your refund was processed through *** financing on 218/in the full amount of I apologize for the delay and am glad they were able to get this refunded for you
If you need any further assistance, please contact the Boca Raton location or you may reach me at ***The Boca Raton contact information is listed below for your convenience
Miracle-Ear Center *** Boca Raton, FL Phone : (561) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Consumer Rebuttal /* (3000, 12, 2015/03/04) */
***Per a phone call from the customer, he stated that he has not seen the refund and would be satisfied with that refund as a settlement to his concerns
Final Business Response /* (4000, 14, 2015/03/13) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
Dear Mr***, Thank you for your continued communication with us through the Revdex.com about your experience with the Boca Raton, FL Miracle-Ear" centerI apologize for the further issues you have had, and am glad you reached back out to us
Miracle-Ear centers are independently owned and operated franchisesThe franchise involved in this situation is MEFL, LLCI had the opportunity to work with the MEFL, LLCVice President, ***i have received a copy of your signed Allwell application through *** financing with your agreement to finance I have also received a copy of your signed Purchase AgreementI have included both of these for your referenceThese documents include your signature authorizing the purchase and financingAs stated previously, a credit to the Allwell account of *** was confirmed on 2/18/in the amount of
If you have further questions, please contact *** Customer ServiceTheir contact information is listed below for your convenienceIf you need to contact the Boca Raton office, their contact information is listed below as well
*** Credit Miracle-Ear Center *** San Bruno, CA 94066-Boca Raton, FL Phone : (650) *** Phone : (561) ***
We are always looking to improve our service, and thank you for the feedbackIf you have any other questions, please do not hesitate to contact me at the number below
Initial Business Response /* (1000, 5, 2014/11/10) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear Consumer Affairs through the Revdex.com. I appreciate the...
comments and concerns you have shared. I apologize the store did not make clear the promotion requirements for the gift card certificate. Miracle-Ear and the independently owned franchise involved will work diligently to improve the experience for all of our customers.
I have spoken to, [redacted], the lead trainer for the Hearing Instruments, Inc. the Miracle-Ear franchise operating in the Pittsburg, PA area. He has arranged for a $100.00 restaurant gift card certificate to be sent to you as a gesture of good faith. This was mailed yesterday by United States Postal Service. While your hearing evaluation did not indicate a hearing loss, we encourage you to come back to the Miracle-Ear Hearing Center annually to see if your hearing changes. I have listed the Miracle-Ear Center contact information below for your convenience.
Miracle-Ear Hearing Center
[redacted]
Pittsburgh, PA 15205
[redacted]
Initial Business Response /* (1000, 5, 2015/10/22) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted],
As you know, your wife, [redacted], recently contacted us on your behalf through the...
Revdex.com. Thank you for having her contact us about your recent experience with the Alexandria, VA Miracle-Ear center. We appreciate the comments and concerns you have both shared, and are glad you reached out to us. I apologize for the service issues you have experienced.
Per your request to speak with [redacted], I sent a Patient Health Information Release on 10/16/15. I have not received this back, which would allow me to speak with her on this matter.
In reference to your file noted above, I had the opportunity to work with Paul [redacted], the franchise owner of Finally Hear, LLC. I also communicated your concerns to the franchise operations team to assist the franchise with these challenges to improve service in the future. The franchise has stated they will not charge a $75 cancellation fee for the appointment canceled on 10/13/15.
I sincerely apologize again for your experience, and I greatly appreciate you reaching out and sharing this with me. Thank you for your patience and providing me the opportunity to look into this for you. If I may be of further help, please feel free to contact me at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/12) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com of Minnesota and North Dakota in regards to the...
Council Bluffs, Iowa Miracle-Ear Center. I appreciate the comments and concerns that you have shared, and I apologize for any issues you may have experienced.
In reference to your file noted above, I had the opportunity to work with Cory [redacted], the Vice President of Iowa Hearing Associates, LLC. In researching your concerns, Mr. [redacted] has agreed to move forward with your request to return the hearing aids. I understand your Healthiplan financing account has been refunded for $4,855.00. You received paperwork at the Miracle-Ear Center on 1-8-16 indicating a zero balance, I am glad they were able to take care of this for you.
For any further questions or concerns, please feel free to contact your local Miracle-Ear in Council Bluffs. Their contact information is included below for your convenience,
Miracle-Ear Center [redacted] Council Bluffs, IA 51503 Phonett. (712) [redacted]
Thank you for your patience and providing me the opportunity to look into this for you. If I rmay be of further assistance, please feel free to contact me at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called me right away and the home office was very nice and handled the problem right away. They did exactly as I asked and didn't seem to have a problem with it. Thank you very much for your help
Initial Business Response /* (1000, 5, 2015/02/11) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for your letter to the President, Mr.[redacted], in regards to your experience with the Austin, TX...
Miracle-Ear center. We appreciate the comments and concerns you have shared. I apologize for your recent experience and concerns with your hearing aids.
Your letter was forwarded to me in Consumer Affairs to further assist you. I attempted to reach you on 2/3 and 2/4, leaving voicemails both times. I have not received a response.
I would like to work with you to find an appropriate resolution. Please contact me at [redacted] if you would like assistance.
We are always looking to improve our service, and thank you for the feedback. I look forward to hearing from you and working with you.
Initial Consumer Rebuttal /* (3000, 11, 2015/03/24) */
1529CT* 3/20/'15[redacted]: Just walked into the house and the TV commentators all raving about some report made by this "[redacted] and since I have never heard of this man, but what was said about him I whole heartedly agree with him. A revolution it will most likely be, probably a lot sooner than most people think. And given my experienced within the last year by this company selling, touting their hearing aids and their viciously misleading sales pitch, and me being past, an 88 yr. old man with sucker written all over him I believed them. I have been thinking for about the last eight years or more, always asking the wife what did they say and so we said to each other, they must be OK. And without consulting with my primary care doctor I got hooked. Now I have a loud ringing constantly, with an accompanying loud static noise that has a resemblance to cosmic noise heard in headphones or radios, this was preceded by very intense itching which has since abated some. When that unwanted noise started I returned those aids to "them" as on our interview it was very strongly emphasized that we could return them if they proved inadequate or unsuitable. Now they are claiming some thirty day rule and after that I have no recourse? From, those "big business" rules? They have all sorts of laws passed, regulatory rules suspended, allowing Romney type Baines's to 'ripoff' customers at their will. Our Congress is no help, all they do is tell our President what he can or cannot do, while they only pass laws and regulations, restricting health care for babies and pregnancies, voting privileges, giving themselves, the top 3% breaks from the IRS, congress always on "break", neglecting business here at home but forever sticking their nose into foreign affairs, I could go on for several pages about our Tea Party/Republicans with the same tendencies as that of 'Al Qaeda or ISIS' types. I am now close to 89 yrs. my resources are maybe sufficient enough to see me to my grave, but I cannot pay for something that has caused me nothing but grief after trying desperately to make those things work. In a day or two with the help of my care doctor we will have my ears double checked by qualified ear doctors, something I neglected to do in the first placed. The price we pay for abandoning basics? Their constant hounding and constant references about that 30 days only proves that all they wanted is just to make a sale with all those promises, why else did they promise "Return if not satisfactory" in the first place??? That phrase, "Return" has been used at least a dozen times as that is all I seem to remember from our original interview That revolution is a coming Mr. "[redacted]"; My only hope is I'll be long gone, before it gets here! They have those aids and if they are as good as they claim, they could donate them to some needy person and use as write off on any IRS taxes. I know for sure those things will not ever go into my ears again. They have no concept of, that, there are folks who are not all of the same mold and therefore must allow for variances, coupled with their hammered "Return" sales speech! The money we already paid, we are not asking for any refunds and I am almost certain that amount paid, is probably more than the cost of those things anyway. That money already paid is to remind me of a hard lesson learned, that constant ringing and static will be a constant reminder to remain on my guard always! The question should be "why" does this company sell any contract signed in their office to a collection agency in the first place? Now I know! That whispered 30 day rule?? This means I have to pay for something that caused this infernal ringing and static and very annoying itching? I think I now know why so many Vietnamese perished by fire (self made), when your back is against the wall of big business, is that the only way out? Been wondering about for about 48 years plus and now I understand, the rich never listen they just pass more rules and get richer and buy more congressmen to pass their rules, to get richer still? When a President lies us into two wars and does not pay for those wars, maybe a revolution is what is needed, to stop and reverse this, 'all consuming greed' about to destroy all of us?
[redacted]
Final Business Response /* (4000, 13, 2015/03/27) */
We have made several attempts to contact Mr. [redacted] via phone and regular mail and he has not responded to us.
Our Consumer Affairs Coordinator, [redacted], left phone messages on 2/3/2015 and 2/4/2015 as well as sent a letter requesting a return response on 2/6/2015. Mr. [redacted] also wrote a letter to our President and CEO, which we responded to on 3/12/2015.
Due to the non-response to our good faith efforts to contact Mr. [redacted], I believe the matter should be closed with NO negative impact to our Revdex.com rating.
Initial Business Response /* (1000, 6, 2015/08/31) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
As you are aware your son, [redacted], has contacted the Revdex.com (Revdex.com) on your behalf about your...
experience with the Meadville, PA Miracle-Ear center. Thank you for your comments and concerns that you have shared, and I am glad you reached back Out to US.
Miracle-Ear centers are independently owned and operated franchises. I had the opportunity to work with David [redacted], the franchise owner of A and M Hearing, Ltd. Mr. [redacted] continues to offer to have his business' insurance company become involved to help with incurred medical costs as had been previously described. I would strongly recommend you reconsider this solution.
Prior to contacting the Revdex.com, I understand that you brought your issue to the Pennsylvania Attorney General. Upon reviewing this most recent communication addressed to the Revdex.com, we found no new information or documentation to change the findings discussed in the June 5, 2015 letter. If you would like to pursue the offer from Mr. [redacted] I encourage you to contact him directly. For your convenience I have listed Mr. [redacted]'s Administrative Office contact information below.
A and M Hearing, Ltd. [redacted] Erie, PA 16501 Phone #: [redacted]
Thank you for your patience in providing me the opportunity to resolve this matter. I apologize that we are not able meet your expectations at this time. I am confident that Mr. [redacted]'s offer is appropriate and he will be able to assist you. Please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not address the primary issue, in that neither the original set of hearing aids nor the "upgrade" functioned properly. Reimbursement of of out-of-pocket medical expenses is trivial compared to the cost incurred for hearing aids that did not fit or function properly. Attached is Mr. [redacted]'s response to my complaint to the Western PA Revdex.com. Also attached is the letter I wrote further clarifying this issue that was sent to the Western PA Revdex.com. Mr. [redacted] chose not to respond to these facts, and the tone of his letter clearly demonstrates a business that does not meet the Revdex.com standard of integrity and customer service. Hiding behind the 'independently owned and operated franchises" does not remove the parent company from instilling ethical business practices, and assuring customers that they stand behind their product. I wonder how Mr [redacted] and Mr. [redacted] would respond to questions about their business practices if the 60 Minutes film crew showed up at their office some day. We just might discover how the power of the media can be brought to bear on people's decision to trust a company like Miracle Ear, especially when dealing with the more vulnerable senior population.
Final Consumer Response /* (3000, 22, 2015/10/21) */
Just received refusal today by Miracle Ear to reimburse, despite proof of purchase and documented issues. Delay in response from the company is the reason behind late information. There has been no attempt on the part of this company to rectify claim, and I do not believe they represent the type of company deserving of a Revdex.com accreditation as one that does business with integrity.
Final Business Response /* (4000, 24, 2015/10/21) */
I apologize for not responding more quickly, but I did wish to consult with other professionals in our organization on this matter. I appreciate your patience.
I am very sorry to hear you and your sister were not able to find the hearing aids for which you were requesting the refund.
I reviewed all communications on this matter, and at no time was Miracle-Ear made aware that you or your family were not in possession of these hearing aids. In your email response to me dated 10/6/2015, you gave no indication that the hearing aids would not be available to return for the refund.
In your most recent response, you seem to indicate that Miracle-Ear should have expected the hearing aids were not available. While I appreciate your comment, I do not believe it is a reasonable expectation. Unfortunately, without the hearing aids returned, Miracle-Ear will not issue the refund you request.
In light of this, I do understand your mother experienced some difficulties associated with the hearing aid(s) and I would definitely like to assist with any medical expenses that were incurred by your mother that were related to her visits with Dr. [redacted], the ENT, or prescriptions to help with the ear infection in the summer of 2014.
I understand this is a similar solution that was presented to the family by Mr. [redacted] originally and was not accepted. I do, however, encourage you to consider working with us toward this solution today.
Please send the payment receipts for any costs incurred by your mother to my attention for a speedy review and reimbursement. You can scan and e-mail the documentation to this e-mail or send copies to:
Miracle-Ear, Inc.
Attn: Janine [redacted]
[redacted]
Plymouth, MN 55427
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.'See Attached.
Initial Business Response /* (1000, 5, 2015/03/31) */
This consumer has been a patient in our office for over 5 years. She has been fit with hearing aids under UMR insurance benefit without difficulty through our office twice. It is the third time that problems occurred. We have 8 cases with...
the same issue that are currently being pursued in all manors possible for the patient's benefit. Mrs. [redacted] was given the office manager phone number to call a month ago but neither she nor her son called. Her son has never accompanied her for any purchase or service visit so we were unaware of his status for her financial affairs. Please see attached documents. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Through this response from business, they do not offer a resolution. However, we received a call from Miracle Ear on 3-31-2014 to return the ME 3200 hearing aids. We returned the items with all equipment and assume that this closes the matter from here forward. We would like an acknowledgment from the business here that this in fact closes and settles the matter. Thank You.
Final Business Response /* (4000, 9, 2015/04/08) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com about your experience with the Farmington, MO Miracle-Ear Center, owned and operated by B and S United Agencies, Inc. I appreciate the comments and concerns that have been shared and I apologize for any issues you may have experienced.
I had the opportunity to work with the franchise owner, Ms. [redacted]. I understand you have been in contact with her as well. I attempted to reach your son, [redacted] on 3-31-15 and -1-15, leaving a voicemail both times. I have not received a response.
In researching your concerns, Ms. [redacted] would like to move forward with your request to return the hearing aids. Please return the hearing aids and accessories at your convenience to the focal office. The stores contact information is below for your convenience.
Miracle-Ear Center at Walmart [redacted], 53640 Phone : (573) [redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Business Response /* (1000, 6, 2016/02/01) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com of Minnesota and North Dakota in regards to the...
Richmond, Virginia Miracle-Ear Center. I appreciate the comments arid concerns you have shared, and apologize for any issues you may have experienced.
As we discussed on 1-26-16, in order to speak with [redacted], on your behalf, we need a Patient Health Information release form signed by you. Iemailed the PH to [redacted] on 1-26-16. I sent a second request on 1-29-16. I have not yet received a response.
Miracle-Ear Centers are independently owned and operated franchises. The franchise involved in this situation is The Whipkey Corp. I had the opportunity to work with Laura [redacted], the Regional Sale? Manager. Records indicate, you have not visited the office since 2-2-15. As you are aware, your hearing aids were delivered on 8-4-14 and it is beyond the return timeframe of 30 days which is stated on your signed purchase agreement. -
We encourage you to continue working with your local Miracle-Ear center for service and adjustments. I am confident the Richmond, VA Miracle-Ear center will be able to provide you with the best possible service. I have included their contact information below for your convenience.
Mira?l?-Ear ??nter
[redacted]
Richmond, VA 23235 - -- Phone #: (804) [redacted]
I would also recommend you contact Cornemity Bank directly if you have any questions regarding your payment plan. You can reach them at[redacted]. -
Thank you again for your patience and understanding while investigated this issue. Please feel free to contact me at the number below if you need any further assistance. We are always Striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel I was treated unfairly and taken advantage of. I certainly hope and pray they do not treat all of their elderly customers this way.
Initial Business Response /* (1000, 7, 2014/10/10) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com about your experience with the Pleasant Hill, CA...
Miracle-Ear Center. I apologize for your recent experience, and I appreciate the comments that you have shared.
I had the opportunity to work with the franchise Operations Manager, [redacted]. The franchise has approved a full refund of $4980.00. Please contact your local Pleasant Hill Miracle-Ear center to have your refund processed.
Miracle-Ear Center
[redacted]
Pleasant Hill, CA 94523
Phone #: (925)[redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
[redacted]
Consumer Affairs Coordinator
Miracle-Ear, Inc.
[redacted]
Please see the attached close letter. If you have any questions please contact me at ###-###-####. Thank you, Mark [redacted] Lead Custoemr Care Specialist
Initial Business Response /* (1000, 5, 2015/07/30) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted]:
Thank you for contacting us through the Revdex.com in regards to the solicitations...
from the Miracle-Ear Center located in Barre, VT. I appreciate the comments and concerns that have been shared, and I apologize for any frustration and inconvenience the Solicitation may have caused.
Miracle-Ear Centers are independently owned and operated. The franchise involved in this issue is [redacted].
We received your request to be removed from the mailing list on 7-29. Notification of a Do Not Solicit Request was sent to the franchise, I received confirmation on 7-30 this request was received and actions were taken to discontinue any solicitation. Your name has been archived and a notification was sent to the telemarketer to have your name removed from the list. Their contact information is listed below for your convenience.
[redacted]. Administrative ?ffite [redacted] Stowe, VT 05641 Phone: (802) [redacted]
Thank you for contacting us with your concerns. Please feel free to contact me if you need any further assistance at the number below.
Initial Business Response /* (1000, 10, 2014/12/05) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com about your experience with the Zephyrhills, FL...
Miracl-Ear Center. Miracle-Ear centers are independently owned and operated by franchisees. The franchise involved in this issue is [redacted] Hearing Solutions, Inc. I apologize for your recent experience and that the communication from the Miracle-Ear staff was not clear. I had the opportunity to work with the franchise owner, Darren [redacted]. It was explained to me that at the time of your initial inquiry of pricing for Miracle-Ear 4200 hearing aids, they were price matching that of a competitor, Florida Medical, per your request. The MSRP for the Miracle-Ear 4200 hearing aids is regularly $7790. The price is $3800 at 50% off the MSRP. If you would like to schedule a hearing test with the Zephyrhills Miracle-Ear, please contact them directly. Their contact information is below for your convenience.
Per Mr. [redacted], the 50% off special on the Miracle-Ear 4200 hearing aids will be honored for you through the end of this month.
Miracle-Ear Center
Pasco Medical Arts Plaza
[redacted]
Zephyrhills, FL 33541
Phone #: (813) [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Miracle-Ear was not matching any prices three months ago. That was their price. 50% off sale does not mean you can raise your prices 50% and then call it a sale. In my opinion these methods of doing business, are just not honest. I WILL LOOK ELSEWHERE FOR MY HEARING AID NEEDS.
Thank you for reaching out to us in regards to your complaints. The complaint has been received and a file has been open.
Thank you for submitting this complaint. Miracle-Ear will review and respond within the 10 days. Thank you.
Initial Business Response /* (1000, 6, 2014/11/17) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear Consumer Affairs through the Revdex.com. I apologize for the...
misunderstanding on the fees listed on your contract. Miracle-Ear and its independent franchises will work diligently to improve the experience for all of our customers.
I have spoken to ,[redacted] the independent franchise owner of DJ Hearing Enterprises LLC. She has confirmed with me that your Discovery credit card company has done a charge back to Miracle-Ear and credited your account. I have spoke to Sears and can confirm that a refund of $2600 was processed as an immediate chargeback on November 10, 2014. If you have any questions I would refer you to work with Discover directly.
We appreciate the comments and concerns that you have shared with us. Thank you for your patience and understanding. If you have any questions I may be reached at [redacted].