Initial Business Response /* (1000, 11, 2015/03/24) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for sharing your comments and concerns with Miracle-Ear through the Revdex.com. I apologize...
you had issues with returning your hearing aids. Miracle-Ear will continue to make the experience better for all of our customers.
I have spoken to [redacted], the regional manager of New England Sound, Li C, This is the independently owned and operated Miracle-Ear franchise in your area. Mike will refund you the full amount of your purchase, 4780. A check for 2975 is being processed today out of the franchise main office in New York and the balance remaining of 1805 will be issued from the finance Company, Healthiplan. The Leominster Miracle-Ear Center will be overseeing the refund process for you. I have listed their contact information below for your convenience.
Miracle-Ear Center Twin City Plaza [redacted] Leominster, MA 01453 [redacted]
Thank you for your patience and understanding while we researched this request. If you have any questions I may be reached at [redacted].
Initial Business Response /* (1000, 5, 2015/02/20) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Ms. [redacted]: Thank you for contacting us through the Revdex.com about your experience with the...
Gainesville, GA Miracle-Center. I apologize for your recent experience, and I appreciate the comments that you have shared.
I had the opportunity to work with the franchise owner, [redacted]. I understand you have been in contact with her as well. I attempted to reach you on 2/13/15, leaving a voicemail. I have not received a response.
Your hearing aids were sent to the factory for repair. An analysis was done, which found both wax and foreign material on the hearing aids. Cgrids will be put on the hearing aids to assist in keeping wax out of the hearing aids. The local Miracle-Ear will also teach you how to change these to protect your hearing aids. Your hearing aids are also being completely rebuilt at the factory.
Ms. Lewis would like to continue servicing you, at the Buford location if you are able. They would also like to work with you further to help with any environmental changes in your everyday life. Regular follow-up appointments are necessary to keep your hearing aids in the best working condition. We also recommend increased frequency in visits over the next couple of months to ensure your hearing aids remain in good working order and to have the opportunity to address any questions you may have on care and cleaning at home. With these regular follow-up appointments, we would like to provide you with a one-year extended warranty until 5/15/2017.
Please reach out to your local Miracle-Ear for continued guidance on how to best take care of your hearing aids. Their contact information is listed below for your convenience.
Miracle-Ear Center [redacted] Buford, GA 30518 Phone : (678)[redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Business Response /* (1000, 8, 2014/10/31) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Ms. [redacted],
Thank you for contacting us through the Revdex.com about your experience with the...
Newark, CA Miracle-Ear Center. I apologize for your recent experience, and I appreciate the comments that you have shared.
I had the opportunity to work with the franchise Operations Manger, [redacted]. [redacted] would like to meet with you for an appointment to discuss your situation. Both Mr. [redacted] and I have attempted to reach you, [redacted] left you a voicemail on 10/24, I left a voicemail on 10/27. I spoke with your son on 10/28 who said he would pass the message on to you. I left you another voicemail on 10/29. Please contact Mr. [redacted] to set up an appointment to discuss returning your hearing aids. He may be reached at [redacted]. I have also listed the Miracle-Ear center's contact information below if you wish to contact them directly.
Sears Hearing Aid Center
[redacted]
[redacted]
Newark, CA 94560
Phone #: (510) [redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Business Response /* (1000, 5, 2014/12/11) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted],
Thank you for bringing your concerns to us through the Revdex.com. We appreciate...
your sharing of comments and concerns. I apologize for any inconvenience you may have experienced.
I have spoken to the franchise owner, [redacted] this past week. He continues to offer service to help you with the current difficulties with your hearing aids. I am confident he can address your needs.
In my last letter dated October 21, 2014 we agreed that you will continue to work with Mr. [redacted] and schedule an appointment. Please let me know if you are experiencing any difficulty in scheduling an appointment with the office. I would be happy to assist you with this. The store information is below for your convenience, as well. I encourage you to work directly with Mr. [redacted] in the future.
Miracle-Ear Hearing Center
[redacted]
Erie, PA 16501
[redacted]
I have further reviewed your signed documents and find that the 30 day trial was not met as you had follow up appointments into September. Since Mr. [redacted] feels he can assist you with your hearing. He is unable to process a refund. I would like to thank you for your patience and understanding through this process.
Consumer Response /* (3000, 12, 2015/01/05) */
Please re-open this case. Due to technical difficulties, we just received your response. We understand that Mr. [redacted]'s appointments ran into September. This is because, instead of returning the money when requested, Mr. [redacted] "made a few adjustments" to the hearing aid, encouraging Mr. [redacted] to try them further. Then, Mr. [redacted] went on vacation. Upon returning, he "made a few more adjustments." This happened repeatedly into September, leading us to believe that the warranty was extended during these adjustments. In good faith, Mr. [redacted] kept trying the aids, hoping the adjustments would work. They did not. Offering adjustments instead of a refund and then refusing the refund beyond the 30 day guarantee seems to be a fairly common practice for this company, according to some of the complaints I read on your website. Please re-open this complaint. We believe that a refund is due. They have suggested otherwise since we first attempted to return the product.
Business Response /* (4000, 15, 2015/01/16) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear again through the Revdex.com. I apologize you continue to have issues with your hearing aids and the return process. Miracle-Ear will continue to improve the experience for all of our customers.
I have spoken to [redacted], franchise owner of A & M Hearing Inc. [redacted] has agreed to refund you $4540. The franchise will keep $450, a cancellation fee, per your contract signed on 6/16/14. Please schedule an appointment with the Miracle-Ear Center to return the hearing aids and begin the refund process. I have listed the contact information below for your convenience.
Miracle-Ear Center
[redacted]
Erie, PA 16501
[redacted]
Initial Business Response /* (1000, 6, 2015/01/05) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear via our website and the Revdex.com. I apologize you have...
continued to receive Miracle-Ear mailings. I agree it should not take multiple requests to be removed from the mailing list.
I have spoken directly with [redacted], the franchise owner of [redacted], LLC. I understand he has spoken to your wife and he has resolved your concerns. [redacted] has already notified his marketing company to have your name removed from all future mailings. I am confident that with Mr. [redacted]'s involvement this will cease your mail.
Hello, Please see attached case letter for Mr. [redacted]. Thank you!
Initial Business Response /* (1000, 11, 2015/03/24) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for sharing your comments and concerns with Miracle-Ear through the Revdex.com. I apologize...
you had issues with returning your hearing aids. Miracle-Ear will continue to make the experience better for all of our customers.
I have spoken to [redacted], the regional manager of New England Sound, Li C, This is the independently owned and operated Miracle-Ear franchise in your area. Mike will refund you the full amount of your purchase, 4780. A check for 2975 is being processed today out of the franchise main office in New York and the balance remaining of 1805 will be issued from the finance Company, Healthiplan. The Leominster Miracle-Ear Center will be overseeing the refund process for you. I have listed their contact information below for your convenience.
Miracle-Ear Center Twin City Plaza [redacted] Leominster, MA 01453 [redacted]
Thank you for your patience and understanding while we researched this request. If you have any questions I may be reached at [redacted].
Initial Business Response /* (1000, 5, 2015/02/20) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Ms. [redacted]: Thank you for contacting us through the Revdex.com about your experience with the...
Gainesville, GA Miracle-Center. I apologize for your recent experience, and I appreciate the comments that you have shared.
I had the opportunity to work with the franchise owner, [redacted]. I understand you have been in contact with her as well. I attempted to reach you on 2/13/15, leaving a voicemail. I have not received a response.
Your hearing aids were sent to the factory for repair. An analysis was done, which found both wax and foreign material on the hearing aids. Cgrids will be put on the hearing aids to assist in keeping wax out of the hearing aids. The local Miracle-Ear will also teach you how to change these to protect your hearing aids. Your hearing aids are also being completely rebuilt at the factory.
Ms. Lewis would like to continue servicing you, at the Buford location if you are able. They would also like to work with you further to help with any environmental changes in your everyday life. Regular follow-up appointments are necessary to keep your hearing aids in the best working condition. We also recommend increased frequency in visits over the next couple of months to ensure your hearing aids remain in good working order and to have the opportunity to address any questions you may have on care and cleaning at home. With these regular follow-up appointments, we would like to provide you with a one-year extended warranty until 5/15/2017.
Please reach out to your local Miracle-Ear for continued guidance on how to best take care of your hearing aids. Their contact information is listed below for your convenience.
Miracle-Ear Center [redacted] Buford, GA 30518 Phone : (678)[redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Business Response /* (1000, 8, 2014/10/31) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Ms. [redacted],
Thank you for contacting us through the Revdex.com about your experience with the...
Newark, CA Miracle-Ear Center. I apologize for your recent experience, and I appreciate the comments that you have shared.
I had the opportunity to work with the franchise Operations Manger, [redacted]. [redacted] would like to meet with you for an appointment to discuss your situation. Both Mr. [redacted] and I have attempted to reach you, [redacted] left you a voicemail on 10/24, I left a voicemail on 10/27. I spoke with your son on 10/28 who said he would pass the message on to you. I left you another voicemail on 10/29. Please contact Mr. [redacted] to set up an appointment to discuss returning your hearing aids. He may be reached at [redacted]. I have also listed the Miracle-Ear center's contact information below if you wish to contact them directly.
Sears Hearing Aid Center
[redacted]
[redacted]
Newark, CA 94560
Phone #: (510) [redacted]
Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Business Response /* (1000, 5, 2014/12/11) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted],
Thank you for bringing your concerns to us through the Revdex.com. We appreciate...
your sharing of comments and concerns. I apologize for any inconvenience you may have experienced.
I have spoken to the franchise owner, [redacted] this past week. He continues to offer service to help you with the current difficulties with your hearing aids. I am confident he can address your needs.
In my last letter dated October 21, 2014 we agreed that you will continue to work with Mr. [redacted] and schedule an appointment. Please let me know if you are experiencing any difficulty in scheduling an appointment with the office. I would be happy to assist you with this. The store information is below for your convenience, as well. I encourage you to work directly with Mr. [redacted] in the future.
Miracle-Ear Hearing Center
[redacted]
Erie, PA 16501
[redacted]
I have further reviewed your signed documents and find that the 30 day trial was not met as you had follow up appointments into September. Since Mr. [redacted] feels he can assist you with your hearing. He is unable to process a refund. I would like to thank you for your patience and understanding through this process.
Consumer Response /* (3000, 12, 2015/01/05) */
Please re-open this case. Due to technical difficulties, we just received your response. We understand that Mr. [redacted]'s appointments ran into September. This is because, instead of returning the money when requested, Mr. [redacted] "made a few adjustments" to the hearing aid, encouraging Mr. [redacted] to try them further. Then, Mr. [redacted] went on vacation. Upon returning, he "made a few more adjustments." This happened repeatedly into September, leading us to believe that the warranty was extended during these adjustments. In good faith, Mr. [redacted] kept trying the aids, hoping the adjustments would work. They did not. Offering adjustments instead of a refund and then refusing the refund beyond the 30 day guarantee seems to be a fairly common practice for this company, according to some of the complaints I read on your website. Please re-open this complaint. We believe that a refund is due. They have suggested otherwise since we first attempted to return the product.
Business Response /* (4000, 15, 2015/01/16) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear again through the Revdex.com. I apologize you continue to have issues with your hearing aids and the return process. Miracle-Ear will continue to improve the experience for all of our customers.
I have spoken to [redacted], franchise owner of A & M Hearing Inc. [redacted] has agreed to refund you $4540. The franchise will keep $450, a cancellation fee, per your contract signed on 6/16/14. Please schedule an appointment with the Miracle-Ear Center to return the hearing aids and begin the refund process. I have listed the contact information below for your convenience.
Miracle-Ear Center
[redacted]
Erie, PA 16501
[redacted]
Initial Business Response /* (1000, 6, 2015/01/05) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting Miracle-Ear via our website and the Revdex.com. I apologize you have...
continued to receive Miracle-Ear mailings. I agree it should not take multiple requests to be removed from the mailing list.
I have spoken directly with [redacted], the franchise owner of [redacted], LLC. I understand he has spoken to your wife and he has resolved your concerns. [redacted] has already notified his marketing company to have your name removed from all future mailings. I am confident that with Mr. [redacted]'s involvement this will cease your mail.