MIRACLE-EAR

Initial Business Response / [redacted] (1000, 10, 2014/12/05) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for contacting us through the Revdex.com about your experience with the Zephyrhills, FL Miracl-Ear CenterMiracle-Ear centers are independently owned and operated by franchiseesThe franchise involved in this issue is [redacted] Hearing Solutions, IncI apologize for your recent experience and that the communication from the Miracle-Ear staff was not clearI had the opportunity to work with the franchise owner, Darren [redacted] It was explained to me that at the time of your initial inquiry of pricing for Miracle-Ear hearing aids, they were price matching that of a competitor, Florida Medical, per your requestThe MSRP for the Miracle-Ear hearing aids is regularly $The price is $at 50% off the MSRPIf you would like to schedule a hearing test with the Zephyrhills Miracle-Ear, please contact them directlyTheir contact information is below for your convenience Per Mr [redacted] , the 50% off special on the Miracle-Ear hearing aids will be honored for you through the end of this month Miracle-Ear Center Pasco Medical Arts Plaza [redacted] Zephyrhills, FL Phone #: (813) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Miracle-Ear was not matching any prices three months agoThat was their price50% off sale does not mean you can raise your prices 50% and then call it a saleIn my opinion these methods of doing business, are just not honestI WILL LOOK ELSEWHERE FOR MY HEARING AID NEEDS

These were defective , would not hold adjustments, had to go get them adjusted everyday They breached their contract of days I called them on the 32nd day to ask about my refund and was told "We have a new girl and she failed to turn it in" likely story we had to pay up front 2-weeks before aids came in, they should have given a full refund on defective merchandise the day they we returned I had paid the credit card before the aids every came in now I out my money for at least 3-months before I can use that much credit

I spoke with MrC***, he agrees that he was making adjustments to the hearing aids for [redacted] ***, but maintains that she did not ask for a refund until she was past the trial deadlineAs I explained to [redacted] ***'s representative, the lab will not credit me for the hearing aids because we are past the time allowedI offered to do whatever [redacted] would like to resolve this issue but a refund is not possibleShe stated [redacted] just wanted to hear betterI explained that I can change models, upgrade the hearing aids, make the adjustments myself, even on a Saturday while the office was closed or in another location if [redacted] did not want to see MrC [redacted] again

Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for your letter to the President, Mr[redacted] , in regards to your experience with the Austin, TX Miracle-Ear centerWe appreciate the comments and concerns you have sharedI apologize for your recent experience and concerns with your hearing aids Your letter was forwarded to me in Consumer Affairs to further assist youI attempted to reach you on 2/and 2/4, leaving voicemails both timesI have not received a response I would like to work with you to find an appropriate resolutionPlease contact me at [redacted] if you would like assistance We are always looking to improve our service, and thank you for the feedbackI look forward to hearing from you and working with you Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/03/24) */ 1529CT [redacted] 3/20/'[redacted] ***: Just walked into the house and the TV commentators all raving about some report made by this "***" [redacted] and since I have never heard of this man, but what was said about him I whole heartedly agree with himA revolution it will most likely be, probably a lot sooner than most people thinkAnd given my experienced within the last year by this company selling, touting their hearing aids and their viciously misleading sales pitch, and me being past, an yrold man with sucker written all over him I believed themI have been thinking for about the last eight years or more, always asking the wife what did they say and so we said to each other, they must be OKAnd without consulting with my primary care doctor I got hookedNow I have a loud ringing constantly, with an accompanying loud static noise that has a resemblance to cosmic noise heard in headphones or radios, this was preceded by very intense itching which has since abated someWhen that unwanted noise started I returned those aids to "them" as on our interview it was very strongly emphasized that we could return them if they proved inadequate or unsuitableNow they are claiming some thirty day rule and after that I have no recourse? From, those "big business" rules? They have all sorts of laws passed, regulatory rules suspended, allowing Romney type Baines's to 'ripoff' customers at their willOur Congress is no help, all they do is tell our President what he can or cannot do, while they only pass laws and regulations, restricting health care for babies and pregnancies, voting privileges, giving themselves, the top 3% breaks from the IRS, congress always on "break", neglecting business here at home but forever sticking their nose into foreign affairs, I could go on for several pages about our Tea Party/Republicans with the same tendencies as that of 'Al Qaeda or ISIS' typesI am now close to yrsmy resources are maybe sufficient enough to see me to my grave, but I cannot pay for something that has caused me nothing but grief after trying desperately to make those things workIn a day or two with the help of my care doctor we will have my ears double checked by qualified ear doctors, something I neglected to do in the first placedThe price we pay for abandoning basics? Their constant hounding and constant references about that days only proves that all they wanted is just to make a sale with all those promises, why else did they promise "Return if not satisfactory" in the first place??? That phrase, "Return" has been used at least a dozen times as that is all I seem to remember from our original interview That revolution is a coming Mr"***"; My only hope is I'll be long gone, before it gets here! They have those aids and if they are as good as they claim, they could donate them to some needy person and use as write off on any IRS taxesI know for sure those things will not ever go into my ears againThey have no concept of, that, there are folks who are not all of the same mold and therefore must allow for variances, coupled with their hammered "Return" sales speech! The money we already paid, we are not asking for any refunds and I am almost certain that amount paid, is probably more than the cost of those things anywayThat money already paid is to remind me of a hard lesson learned, that constant ringing and static will be a constant reminder to remain on my guard always! The question should be "why" does this company sell any contract signed in their office to a collection agency in the first place? Now I know! That whispered day rule?? This means I have to pay for something that caused this infernal ringing and static and very annoying itching? I think I now know why so many Vietnamese perished by fire (self made), when your back is against the wall of big business, is that the only way out? Been wondering about for about years plus and now I understand, the rich never listen they just pass more rules and get richer and buy more congressmen to pass their rules, to get richer still? When a President lies us into two wars and does not pay for those wars, maybe a revolution is what is needed, to stop and reverse this, 'all consuming greed' about to destroy all of us? [redacted] Final Business Response / [redacted] (4000, 13, 2015/03/27) */ We have made several attempts to contact Mr [redacted] via phone and regular mail and he has not responded to us Our Consumer Affairs Coordinator, [redacted] , left phone messages on 2/3/and 2/4/as well as sent a letter requesting a return response on 2/6/Mr [redacted] also wrote a letter to our President and CEO, which we responded to on 3/12/ Due to the non-response to our good faith efforts to contact Mr [redacted] , I believe the matter should be closed with NO negative impact to our Revdex.com rating

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am waiting $refund, then this resolution would be satisfactory to meSincerely, **- [redacted]

Initial Business Response / [redacted] (1000, 6, 2014/11/17) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for contacting Miracle-Ear Consumer Affairs through the Revdex.comI apologize for the misunderstanding on the fees listed on your contractMiracle-Ear and its independent franchises will work diligently to improve the experience for all of our customers I have spoken to , [redacted] the independent franchise owner of DJ Hearing Enterprises LLCShe has confirmed with me that your Discovery credit card company has done a charge back to Miracle-Ear and credited your accountI have spoke to Sears and can confirm that a refund of $was processed as an immediate chargeback on November 10, If you have any questions I would refer you to work with Discover directly We appreciate the comments and concerns that you have shared with usThank you for your patience and understandingIf you have any questions I may be reached at [redacted]

Initial Business Response / [redacted] (1000, 7, 2014/10/10) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for contacting us through the Revdex.com about your experience with the Pleasant Hill, CA Miracle-Ear CenterI apologize for your recent experience, and I appreciate the comments that you have shared I had the opportunity to work with the franchise Operations Manager, [redacted] The franchise has approved a full refund of $Please contact your local Pleasant Hill Miracle-Ear center to have your refund processed Miracle-Ear Center [redacted] Pleasant Hill, CA Phone #: (925) [redacted] Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number belowWe are always striving to improve our service, and greatly appreciate your feedback [redacted] Consumer Affairs Coordinator Miracle-Ear, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] has no confidence in the company or its representatives If, after the first few adjustments and extension authorized by MrC***, the product was still not working, why wasn't an offer of a different and better model hearing aid offered at that time [redacted] feels taken advantage of and mislead throughout the process She believes, the salesman KNEW that the hearing aids were not compatible for her and let the time expire without ever telling her that the deadline he made up was approaching She will be taking this matter to small claims court as she feels this is the only way to reach a resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/01/05) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for contacting Miracle-Ear via our website and the Revdex.comI apologize you have continued to receive Miracle-Ear mailingsI agree it should not take multiple requests to be removed from the mailing list I have spoken directly with [redacted] , the franchise owner of [redacted] , LLCI understand he has spoken to your wife and he has resolved your concerns [redacted] has already notified his marketing company to have your name removed from all future mailingsI am confident that with Mr [redacted] 's involvement this will cease your mail

Initial Business Response / [redacted] (1000, 11, 2015/03/24) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for sharing your comments and concerns with Miracle-Ear through the Revdex.comI apologize you had issues with returning your hearing aidsMiracle-Ear will continue to make the experience better for all of our customers I have spoken to [redacted] , the regional manager of New England Sound, Li C, This is the independently owned and operated Miracle-Ear franchise in your areaMike will refund you the full amount of your purchase, A check for is being processed today out of the franchise main office in New York and the balance remaining of will be issued from the finance Company, HealthiplanThe Leominster Miracle-Ear Center will be overseeing the refund process for youI have listed their contact information below for your convenience Miracle-Ear Center Twin City Plaza [redacted] Leominster, MA [redacted] Thank you for your patience and understanding while we researched this requestIf you have any questions I may be reached at [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/10/31) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Dear Ms***, Thank you for contacting us through the Revdex.com about your experience with the Newark, CA Miracle-Ear CenterI apologize for your recent experience, and I appreciate the comments that you have shared I had the opportunity to work with the franchise Operations Manger, [redacted] [redacted] would like to meet with you for an appointment to discuss your situationBoth Mr [redacted] and I have attempted to reach you, [redacted] left you a voicemail on 10/24, I left a voicemail on 10/I spoke with your son on 10/who said he would pass the message on to youI left you another voicemail on 10/Please contact Mr [redacted] to set up an appointment to discuss returning your hearing aidsHe may be reached at [redacted] I have also listed the Miracle-Ear center's contact information below if you wish to contact them directly Sears Hearing Aid Center [redacted] Newark, CA Phone #: (510) [redacted] Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number belowWe are always striving to improve our service, and greatly appreciate your feedback

Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Dear Ms***: Thank you for contacting us through the Revdex.com about your experience with the Gainesville, GA Miracle-CenterI apologize for your recent experience, and I appreciate the comments that you have shared I had the opportunity to work with the franchise owner, [redacted] I understand you have been in contact with her as wellI attempted to reach you on 2/13/15, leaving a voicemailI have not received a response Your hearing aids were sent to the factory for repairAn analysis was done, which found both wax and foreign material on the hearing aidsCgrids will be put on the hearing aids to assist in keeping wax out of the hearing aidsThe local Miracle-Ear will also teach you how to change these to protect your hearing aidsYour hearing aids are also being completely rebuilt at the factory MsLewis would like to continue servicing you, at the Buford location if you are ableThey would also like to work with you further to help with any environmental changes in your everyday lifeRegular follappointments are necessary to keep your hearing aids in the best working conditionWe also recommend increased frequency in visits over the next couple of months to ensure your hearing aids remain in good working order and to have the opportunity to address any questions you may have on care and cleaning at homeWith these regular follappointments, we would like to provide you with a one-year extended warranty until 5/15/ Please reach out to your local Miracle-Ear for continued guidance on how to best take care of your hearing aidsTheir contact information is listed below for your convenience Miracle-Ear Center [redacted] Buford, GA Phone : (678) [redacted] Thank you for your patience in this matter and please feel free to contact me if you need any further assistance at the number belowWe are always striving to improve our service, and greatly appreciate your feedback

Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Dear Mr [redacted] , Thank you for bringing your concerns to us through the Revdex.comWe appreciate your sharing of comments and concernsI apologize for any inconvenience you may have experienced I have spoken to the franchise owner, [redacted] this past weekHe continues to offer service to help you with the current difficulties with your hearing aidsI am confident he can address your needs In my last letter dated October 21, we agreed that you will continue to work with Mr [redacted] and schedule an appointmentPlease let me know if you are experiencing any difficulty in scheduling an appointment with the officeI would be happy to assist you with thisThe store information is below for your convenience, as wellI encourage you to work directly with Mr [redacted] in the future Miracle-Ear Hearing Center [redacted] Erie, PA [redacted] I have further reviewed your signed documents and find that the day trial was not met as you had follow up appointments into SeptemberSince Mr [redacted] feels he can assist you with your hearingHe is unable to process a refundI would like to thank you for your patience and understanding through this process Consumer Response / [redacted] (3000, 12, 2015/01/05) */ Please re-open this caseDue to technical difficulties, we just received your responseWe understand that Mr [redacted] 's appointments ran into SeptemberThis is because, instead of returning the money when requested, Mr [redacted] "made a few adjustments" to the hearing aid, encouraging Mr [redacted] to try them furtherThen, Mr [redacted] went on vacationUpon returning, he "made a few more adjustments." This happened repeatedly into September, leading us to believe that the warranty was extended during these adjustmentsIn good faith, Mr [redacted] kept trying the aids, hoping the adjustments would workThey did notOffering adjustments instead of a refund and then refusing the refund beyond the day guarantee seems to be a fairly common practice for this company, according to some of the complaints I read on your websitePlease re-open this complaintWe believe that a refund is dueThey have suggested otherwise since we first attempted to return the product Business Response / [redacted] (4000, 15, 2015/01/16) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Thank you for contacting Miracle-Ear again through the Revdex.comI apologize you continue to have issues with your hearing aids and the return processMiracle-Ear will continue to improve the experience for all of our customers I have spoken to [redacted] , franchise owner of A & M Hearing Inc [redacted] has agreed to refund you $The franchise will keep $450, a cancellation fee, per your contract signed on 6/16/Please schedule an appointment with the Miracle-Ear Center to return the hearing aids and begin the refund processI have listed the contact information below for your convenience Miracle-Ear Center [redacted] Erie, PA [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]*** *** was NEVER told of the date of expiration, nor was her cousinThe original contract was signed however there is no signature on the handwritten extension date*** *** has always maintained that the hearing aids didn't work well enough to be satisfied and was continually told that the adjustments would fix that*** *** would like the owner of the franchise to be made aware of this complaint as she feels the salesman has been less than forthcoming and was very misleading She is prepared to continue further with this claim against Miracle Ear.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

These were defective , would not hold adjustments, had to go get them adjusted everyday. They breached their contract of days. I
called them on the 32nd day to ask about my refund and was told "We have a new girl and she failed to turn it in" likely story we had to pay up front 2-weeks before aids came in, they should have given a full refund on defective merchandise the day they we returned. I had paid the credit card before the aids every came in now I out my money for at least 3-months before I can use that much credit

He was given the option of another hearing aidWe are always more than happy to find the customer another pairWe can apply that amount to the next pair

This letter is in regard to complaint ID# ***.Ms*** *** is well past the thirty days to return aids for a refundTherefore, there will be no refundissuedWe will continue to work with her to achieve a level of satisfaction and encourage her to still meetwith her hearing care provider.I
am glad that all the tests, results, and notes are included in this complaintIt shows me that she hasimproved understanding with the new aidsThere is a level of Phonemic Regression going on with herThis isrelated to uncorrected hearing loss over a long periodThe only way to prevent this is continuous usage of theaidsIt is also a measurement to set expectationsPeople with Phonemic Regression are at a disadvantagebecause their brain is struggling to interpret what they are hearingNot wearing aids should never be thesolutionIt only worsens the situation.In response to the months deferred interestShe is not paying interest because it's deferredIt isshowing what she will pay if she does not pay everything within the 18-month periodThis is just amisunderstanding on her part on reading the invoice.Sincerely,Tina C***Miracle Ear PCCBaker City

Thank you for making me aware of this issue We will promptly refund your $shipping and hand*** fee as the hearing aids were not shipped prior to cancellation of the order I will have the refund executed today
Regards,
Sandy H***
Vice President

Business States they refunded the consumer the full amount of $to their credit card