Miracle Saffron

At Miracle Saffron, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productWhen our company was contacted a courtesy refund of $was issued to resolve the matterThe full price that was billed was $on January 24,We have refunded the remainder of the amount as of today's date due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websitehttp://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions Terms and Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of Miracle SaffronWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Miracle Saffron is right for youIf you are unhappy with the product at any time during those days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at ###-###-#### or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied... with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Mrs. [redacted] , placed her order on 06/08/14. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mrs. [redacted] was automatically billed for the 30 day supply on 06/23/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 07/23/14. Mrs. [redacted] , contacted our company on 07/29/14 with a request for cancellation. Her account was cancelled as instructed and she was sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the 07/23/14 charge of $87.63 on that same day.

At Miracle Saffron, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial
period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Mr***, placed his order on 3/23/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr*** was automatically billed for his day supply on 4/07/as explained to him in the terms and conditions for which he agreed toHis wife was billed in the same method as well on her own accountMr***, contacted our company on 4/15/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded both Mister and Misses ***'s accounts for $each on the same day, totaling $
Customer ID
First Name
Last Name
Phone
Email Address
Account Created
Features
***
***
***
###-###-####
***@***
03/23/09:58pm
Edit
Order Date/Time
Order ID
Product Name
Order Amount
Campaign ID
Campaign Name
Transaction Status
03/23/09:58pm
***
Miracle Saffron Day Trial Offer
$4.95
Miracle Saffron Trial
Shipped
04/07/07:15am
***
Miracle Saffron Rebill
$87.63
Miracle Saffron Trial
Approved
Customer ID
First Name
Last Name
Phone
Email Address
Account Created
Features
***
***
***
###-###-####
***@***
03/23/09:53pm
Edit
Order Date/Time
Order ID
Product Name
Order Amount
Campaign ID
Campaign Name
Transaction Status
03/23/09:56pm
***
Miracle Saffron Day Trial Offer
$4.95
Miracle Saffron Trial
Shipped
04/07/07:15am
***
Miracle Saffron Rebill
$87.63
Miracle Saffron Trial
Approved
We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageWe cannot refund a customer for something we did not bill them forTherefor, the requested amount to be refunded cannot be issuedThe remaining $will be refunded for both accounts, totaling $The ***s would be required to return the remainder of the product postmarked no later than April 20, to the address upon the back of the bottle in San Diego, CaliforniaPlease make sure the first and last names are clearly written out on the packaging so we may notate the correct account upon receivingPlease allow 3-business days for the refund to processIf you have any other questions, feel free to e-mail or call customer service during our regular business hours.
Terms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions.
Terms and Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of Miracle SaffronWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Miracle Saffron is right for youIf you are unhappy with the product at any time during those days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at ###-###-#### or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At Miracle Saffron, every customer is given the right to try
their first day supply without charge for the first daysAfter the
day trial period if the customer is unsatisfied with their product, they are to
return the remainder postmarked for return within their
day trial period and
also contact customer service to notify a request for cancellationIf the
customer keeps their day supply after the days, they are automatically
billed for their product on the 15th day and then automatically shipped and billed a product every days
thereafterThe customer has the ability to cancel at anytime by calling
customer service or emailing [email protected] a customer needs to
contact customer service, the phone number is listed on miraclesaffron.com, the
product, the pamphlet, and the package the product is shipped inThe terms are
disclosed clearly on miraclesaffron.com where the customer would have ordered
their productThe customer has to also click "I agree to the terms and
conditions" two times before the
order is processedIf the customer does not "agree" to the terms,
the order will not processThe terms and conditions are disclosed directly on
the ordering website not only on the
bottom of the first page, but also highlighted in a large white box on the
second page where the customer inputs their card information as well as sent
out with the product
Ms*** placed her order on 6/9/This is when she
paid the initial $and this began her day trial period to sample from
his initial day supplySince there was no notification of a request for
cancellation and/or a returned product during her allotted trial period, Ms
*** was automatically billed for her day supply on 6/24/as explained
to her in the terms and conditions for which she agreed toMs***,
contacted our company on 6/25/with a request for cancellationHer account
was canceled as instructed and he was sent a confirmation email confirming his
cancellationBased on the nature of the call, the customer service agent
refunded 50% of $on that same day which is $as a courtesy as we
value customer satisfaction
The terms are disclosed clearly on miraclesaffron.com where you have ordered
our productYou have to also click "I agree to the terms and
conditions" two times before the order is processedIf you do not
"agree" to the terms, the order will not processThe terms and
conditions are disclosed directly on the ordering website not only on the
bottom of the first page, but also highlighted in a large white box on the
second page where you input your credit card information, as well as sent out
with the product on the back outside of the packaging
We have refunded the remainder of the
amount due to this complaint, however we stand by our policies and we would
like to reiterate that our customers accept the terms and conditions two
separate times to process their ordersWe state the terms and conditions
clearly, and send a synopsis attached to every packageTerms and conditions
are located on all ordering websites, and should be read as they are there for
a reasonPlease refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below
is a brief explanation of our terms and conditions.
Terms and Conditions:
You must pay a shipping and handling
fee of $for us to send you a full day supply of Miracle SaffronWe
ship the product the day after you place your order (except that orders placed
Saturday-Sunday will be shipped the following Monday)You will have days
from your original order date to see if Miracle Saffron is right for youIf
you are unhappy with the product at any time during those days, you must
call us at ###-###-#### and cancel your order to
avoid being billed for the full cost of the productIf you are satisfied with
our product, then do nothiwill bill you $for your initial order,
and every thirty days thereafter we will send you a new 30-day supply of our
product, and automatically bill you the low price of $To cancel
automatic delivery and billing, call us at ###-###-#### or
email us during business hours: Mon - Fri, 8am - 4pm Pacific Time
Please read our terms and conditions for more details

Please review the previous message of recourse, we have refunded the remainder of the charges of $from our companyThere is no further action to be takenMiracle Saffron has fully refunded both charges of $for both *** and *** ***If you have ordered another product from a different company, you will have to contact them separatelyThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Its easy for a company such as this to say they informed the customer, with the proper number to cancel. If the order was accepted I/we would have received the bottles order.  Nothing has came to my address,  Asked local postal service and nothing delivered or signed for from either party. 
The is unethical business practices on there part and should be more then happy to make any and all parties happy.  This all started over $4.99 which was cancel by no accepting the first order.  
Regards,
[redacted]

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
 
 
Ms. [redacted], placed her order on 6/6/14. This is when she paid the initial $4.95 and this began his 14 day trial period to sample from her initial 30 day supply. Ms. [redacted], contacted our company via email on 6/16/14 with a request for cancellation. She was given the option of returning the remainder of the product back for a full cancellation or keeping it for the 50% discounted rate of $43.82 and cancelling everything further. She responded back to that email on 6/16/14 stating "Just bill me the 40 something dollars after trail ends and cancel my subscription what a scam". She was advised via email on 6/17/14 that a one time charge will be processed on 6/21/14. Also informing Ms. [redacted] that she will receive an email confirmation regarding the cancellation of your account from future billings and shipments of the product.
 
On 6/18/14, our company received an email from BillGuard Resolve with the customer's request to cancel. We responded via email asking if she wish to continue with the one time charge of $43.82. She responded back stating she will send it back.
On 6/19/14, our company advised her on how to return back the product. She responded stating she had to pay for the return shipping and handling. We responded to her informing her of the shipping refund terms. However, we made an exception and refunded Ms. [redacted]'s account in the amount of $4.95 for shipping and handling as we value customer satisfaction. Although, Ms. [redacted] ordered our product on a 14 day trial basis, we allowed her to keep the 30 day supply product as a courtesy from our company. 
 
 
 
The terms are disclosed clearly on miraclesaffron.com where you have ordered our product. You have to also click "I agree to the terms and conditions"  two times before the order is processed. If you do not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where you input your credit card information, as well as sent out with the product on the back outside of the packaging.
 
We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions. 
 
Terms and Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Miracle Saffron. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Miracle Saffron is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-866-219-1654 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-866-219-1654 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied...

with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Mrs. [redacted], placed her order on 06/08/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mrs. [redacted] was automatically billed for the 30 day supply on 06/23/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 07/23/14. Mrs. [redacted], contacted our company on 07/29/14 with a request for cancellation. Her account was cancelled as instructed and she was sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the 07/23/14 charge of $87.63 on that same day.

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and...

also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We have refunded the amount of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions.

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and...

also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. When our company was contacted a courtesy refund of $44 was issued to resolve the matter. The full price that was billed was $87.63 on January 24,2013. We have refunded the remainder of the amount as of today's date due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions. 
Terms and Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Miracle Saffron. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Miracle Saffron is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at ###-###-#### or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and...

also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions. Terms and Conditions:You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Miracle Saffron. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Miracle Saffron is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-866-219-1654 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-866-219-1654 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
[redacted]

At Miracle Saffron,
every customer is given the right to try their first 30 day supply without
charge for the first 14 days. After the...

14 day trial period if the customer is
unsatisfied with their product, they are to return the remainder postmarked for
return within their 14 day trial period and also contact customer service to
notify a request for cancellation. If the customer keeps their 30 day supply
after the 14 days, they are automatically billed for their product on the 15th
day and then automatically shipped and billed a product every 30 days
thereafter. The customer has the ability to cancel at any time by calling
customer service or emailing [email protected].
If a customer needs to contact customer service, the phone number is listed
on miraclesaffron.com, the product, the pamphlet,
and the package the product is shipped in. The terms are disclosed clearly
on miraclesaffron.com where the customer originally
inputted their information to receive a call from a sales representative
regarding the product. The sales representative offers a 21-day trial period
instead of 14-days and offers a 46% discount off of the shipping and charge of
the product. The consumer provided the credit card details to the sales
representative over the phone and agreed to a monthly membership.
There is also an
e-mail confirmation sent with the original order that confirms the statement: “14-day
trial (30-day product supply). We also send with each package a synopsis of the
terms and conditions from our website in a small paper-copy for consumers to
have in their possession. This terms card, outlines the responsibility of the
consumer to cancel within 14-days or be charged for their original product. It
also outlines the monthly membership that recurs after the original charge.
The consumer placed
the order on 05/31/14. This is when they paid the initial $1.99 for shipping
and handling and started the trial period to sample from the initial 30 day
supply. Since there was no notification of a request for cancellation and/or a
returned product during the allotted trial period, the consumer was
automatically billed for the 30 day supply on 06/22/14. The second bottle was
automatically shipped and billed out to the consumer 30 days later on 07/25/14.
 The consumer finally contacted our company on 08/05/14 with a request for
cancellation. The account was cancelled as instructed and they were sent a confirmation
email confirming the cancellation. Based on the nature of the call, the
customer service agent refunded a charge of $47.23 on that same day for the
return of the second bottle. The customer accepted this refund and ended the call
amicably. As we are invested in full customer service, and based off of this
complaint, we have issued the remaining charge of $47.33 for the original
30-day supply from 06/22/14. This refund will take three to seven business days
to credit back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I ordered a trial of this company's product on 6/8/14. It was shipped to me and upon using it, I became ill. I stopped using the product. I was unaware that per the Terms&Conditions that have now been sent to me that the company would charge me $87.63 for their product every 30 days, and ship their product to me every 30 days. I received 2 charges of $87.63 on my card. While it was my fault for not understanding extremely unclear terms&conditions that I was not aware of at the time, I accept the single charge of $87.63 for the 'trial' and first bottle of their product. I however dispute the charge for the 2nd bottle the company sent to me. I have not opened the 2nd bottle, nor have I even opened the bubble envelope it's in. I have reached out to the company, and the first rather rude customer service rep offered me a 25% refund and repeatedly told me to be quiet so she could talk to me, as she talked over me and would not listen to my complaint. I reached a supervisor and he offered me a 50% refund of the 2nd $87.63 charge and no more, despite the supervisor stating they stand by their product 100%. The Supervisor I spoke to told me to contact the corporate offices at [email protected] which was the same email I contacted then initially disputing the charges. The supervisor assured me that was the accurate method to reach out to corporate and attn: [redacted] on the email, and assured me only [redacted] would read my email. Upon cancelling future orders on 7/29. I received an email stating that my order #7047770 Ordered on 7/23/2014 at 04:32am was cancelled, which is the exact charge I am disputing. If the order is cancelled, why is a refund not issued? I want to send the unopened product back and receive my refund in full.Desired Settlement: I want to send the unopened product back and receive my refund in full for a single charge of $87.63

Business

Response:

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I purchased a free trial for $4.99. They charged my credit card $87.63 which I never authorized. I have searched the website and never does it say there is a recurring charge. [redacted] also found no recurring charges. The phone number, listed ###-###-#### does not work.

the bank cannot remove this charge and I am responsible for $87.63. They do list an email which I tried to use. I wish to issue a complaint against them for unauthorization of a credit chargeDesired Settlement: Refund from my debit bank account for $87.63

Business

Response:

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We have refunded the amount of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://miraclesaffron.com/ or http://miraclesaffron.com/main/ and below is a brief explanation of our terms and conditions.

Review: When I ordered the product on the telephone I was assured that upon ordering this product I would only be responsible for the $1.99 cost of the trial bottle to cover the shipping and handling and there would be no enrollment required and no cancellation required. I received the trial bottle and the product made me violently ill with vomiting issues and I discontinued using it. I received two unauthorized charges on my credit card for $47.99 on 6/28 and 7/28 for this product and received a package from the company on 8/4. I immediately called the company upon notification of the charges and was told that because I did not call within 14 days of receiving the "free" trial that I was signing up for their product (no paperwork that came with the trial at all). Then they claimed to have sent me an email but refused to produce proof. After having a heated conversation with the customer service representative on the telephone on 8/5 at approximately 12:45 pm EST they reluctantly agreed to refund one of the charges (although they first only offered me a small discount off the bottle I did receive) and I am to send the bottle back. They are scammers to customers and are incorrect when they state that paperwork came with the product stating their terms and conditions.Desired Settlement: I am seeking the additional refund of the $47.99 charged to my credit card on 6/28 for their "free trial bottle". I paid the $1.99 I agreed to for the shipping and handling and I do not dispute that.

Business

Response:

At Miracle Saffron,

every customer is given the right to try their first 30 day supply without

charge for the first 14 days. After the 14 day trial period if the customer is

unsatisfied with their product, they are to return the remainder postmarked for

return within their 14 day trial period and also contact customer service to

notify a request for cancellation. If the customer keeps their 30 day supply

after the 14 days, they are automatically billed for their product on the 15th

day and then automatically shipped and billed a product every 30 days

thereafter. The customer has the ability to cancel at any time by calling

customer service or emailing [email protected].

If a customer needs to contact customer service, the phone number is listed

on miraclesaffron.com, the product, the pamphlet,

and the package the product is shipped in. The terms are disclosed clearly

on miraclesaffron.com where the customer originally

inputted their information to receive a call from a sales representative

regarding the product. The sales representative offers a 21-day trial period

instead of 14-days and offers a 46% discount off of the shipping and charge of

the product. The consumer provided the credit card details to the sales

representative over the phone and agreed to a monthly membership.

There is also an

e-mail confirmation sent with the original order that confirms the statement: “14-day

trial (30-day product supply). We also send with each package a synopsis of the

terms and conditions from our website in a small paper-copy for consumers to

have in their possession. This terms card, outlines the responsibility of the

consumer to cancel within 14-days or be charged for their original product. It

also outlines the monthly membership that recurs after the original charge.

The consumer placed

the order on 05/31/14. This is when they paid the initial $1.99 for shipping

and handling and started the trial period to sample from the initial 30 day

supply. Since there was no notification of a request for cancellation and/or a

returned product during the allotted trial period, the consumer was

automatically billed for the 30 day supply on 06/22/14. The second bottle was

automatically shipped and billed out to the consumer 30 days later on 07/25/14.

The consumer finally contacted our company on 08/05/14 with a request for

cancellation. The account was cancelled as instructed and they were sent a confirmation

email confirming the cancellation. Based on the nature of the call, the

customer service agent refunded a charge of $47.23 on that same day for the

return of the second bottle. The customer accepted this refund and ended the call

amicably. As we are invested in full customer service, and based off of this

complaint, we have issued the remaining charge of $47.33 for the original

30-day supply from 06/22/14. This refund will take three to seven business days

to credit back.

Review: I sent this company $4.95 for shipping and handling of Miracle Saffron. The website said that was all that was necessary for this trial 14 day supply. I automatically checked "agree to terms and condition." A few days later I found a charge of $87.63 against my credit account. I am on a fixed income and this is wreaking havoc for me financially.Desired Settlement: All I want is that $87.63 refunded. I have not opened the bottle of Miracle Saffron and offered to send it back. They still will not refund the charge.Their last communication stated "The 14-day trial period has expired, as such your return policy period has expired as well."

Consumer

Response:

http://www.miraclesaffron.com/This is the website from which I purchased the one bottle of tablets.

Business

Response:

The consumer placed her original order on March 24, 2013 for the 14-day trial period of the 30-day product supply. On the website, as she confirms, you have to agree to the terms and conditions before the order is placed. We provide these terms on the website in three separate areas to read before agreeing to this information. We also send the terms and conditions with her packaging to ensure she is fully aware of her trial period and to cancel if she does not choose to have the product. The consumer contacted us through e-mail to cancel all other billing and shipping. The 14-day trial period, is when the return policy period expires. To ensure full customer service, we will completely break our terms and conditions and fully refund the customer of the $87.63 applied on April 8, 2013. For verification of the websites terms and conditions of the 14-day trial, here are those exact terms:TERMS AND CONDITIONS:You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Miracle Saffron. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Miracle Saffron is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-866-219-1654 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-866-219-1654 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

From: [redacted] [mailto:[redacted].com]

Sent: Saturday, April 20, 2013 9:47 AM

To: info

Subject: Fwd: Refunded Order Notification #[redacted]

Dear [redacted]:

Re: Complaint # ID [redacted].

I am emailing you the email I recieved to

indicate Miracle Saffron has agreed to refund my money.

I thank you heartily for your time and assistance.

Review: When I ordered their product I did so from my phone, on-line. They claimed they had a 14 day free trial. I purchased the trial for $4.95 on September 9th. I did not receive the product til September 16th. I thought the actual trial was me trying the product for 14 days. When I contacted them on October 1st, first thing in the morning, they said they would cancel any further shipments but would not refund the $87.76 they charged my account because it was past the trial date and that the trial of 14 days started on the day I ordered their product. I told them that its hard to tell if their product will work in that short of time. They told me I should have called for an extension. .I feel at this point they should honor the "Satisfaction Guarantee"they advertise. Our conversation was recorded on their end.Desired Settlement: I would like a refund of the amount they charged my bank account.

Business

Response:

At Miracle Saffron, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclesaffron.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclesaffron.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. The customer placed here order on 09/08/13. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the customer was automatically billed for her 30 day supply on 09/23/13 as explained to her in the terms and conditions for which she agreed to. The customer contacted our company on 10/01/13 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming the cancellation. The call ended amicably. This is the first notification we have had of the customer's dissatisfaction, as we are completely invested in customer service, we have made an exception and issued a full refund of $87.63 for the 30-day product supply. To verify all of the previous information, here are the terms and conditions the customer originally agreed to:TERMS AND CONDITIONS:You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Green Coffee Fat Burn. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Green Coffee Fat Burn is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-496-2377 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-496-2377 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,